What users are saying about
73 Ratings
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Top Rated
3859 Ratings
73 Ratings
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Score 8.9 out of 100

Slack

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Top Rated
3859 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

Clarizen One

Clarizen got the job done with time tracking and expense reports, but it didn't do enough to make our organization continue using it. We ended up switching because the key stakeholders (resource management) were unhappy with its offerings. This might be a good fit for smaller organizations that require less feature and capabilities. Instead, our company switched to OpenAir, which has more robust time tracking, expense reports, and PTO accrual and monitoring programs.
Anonymous | TrustRadius Reviewer

Slack

Slack is the appropriate software for small, medium, or large companies, this software is capable of adapting to any work area and allows all sectors to maintain wide communication that helps them have a better sharing of information and data of great importance. Its chat channels are very stable, it has a perfect interface that is very easy to use and quite comfortable. The chat channels are very complete, allowing you to transfer all kinds of files and share any image with the members of the chat channels. It does not matter if Slack is in the project sector, or in the Sales sector, it will also bring remarkable results in performance, planning, and work communication.
Jessica Alvarez | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Clarizen One
7.0
Slack
8.1
Task Management
Clarizen One
8.5
Slack
7.8
Resource Management
Clarizen One
7.5
Slack
Gantt Charts
Clarizen One
7.4
Slack
7.6
Scheduling
Clarizen One
6.3
Slack
7.8
Workflow Automation
Clarizen One
4.8
Slack
7.6
Team Collaboration
Clarizen One
6.5
Slack
Support for Agile Methodology
Clarizen One
6.9
Slack
Support for Waterfall Methodology
Clarizen One
8.1
Slack
Document Management
Clarizen One
5.7
Slack
Email integration
Clarizen One
7.5
Slack
Mobile Access
Clarizen One
6.9
Slack
9.2
Timesheet Tracking
Clarizen One
8.7
Slack
Change request and Case Management
Clarizen One
7.5
Slack
Budget and Expense Management
Clarizen One
5.9
Slack
Search
Clarizen One
Slack
8.4
Visual planning tools
Clarizen One
Slack
8.0

Professional Services Automation

Clarizen One
4.5
Slack
Project & financial reporting
Clarizen One
6.5
Slack
Integration with accounting software
Clarizen One
2.6
Slack

Communication

Clarizen One
Slack
8.7
Chat
Clarizen One
Slack
9.7
Notifications
Clarizen One
Slack
9.0
Discussions
Clarizen One
Slack
9.0
Surveys
Clarizen One
Slack
8.0
Internal knowledgebase
Clarizen One
Slack
8.1
Integrates with GoToMeeting
Clarizen One
Slack
8.5
Integrates with Gmail and Google Hangouts
Clarizen One
Slack
9.0
Integrates with Outlook
Clarizen One
Slack
8.3

File Sharing & Management

Clarizen One
Slack
8.3
Versioning
Clarizen One
Slack
7.8
Video files
Clarizen One
Slack
8.4
Audio files
Clarizen One
Slack
8.4
Document collaboration
Clarizen One
Slack
8.0
Access control
Clarizen One
Slack
8.4
Advanced security features
Clarizen One
Slack
7.9
Integrates with Google Drive
Clarizen One
Slack
8.6
Device sync
Clarizen One
Slack
8.7

Pros

Clarizen One

  • Highly customizable, can develop organization specific workflows, modules, etc.
  • Interface (in most instances) is easy to use. Timesheets, project details, and report modules are fairly easy to navigate and understand.
  • Good comms tools like discussions, group pages, automatic reminders and notifications.
Anonymous | TrustRadius Reviewer

Slack

  • The main feature that I love about Slack is the section below the main panel, where I can access unread messages, specific threads of conversations and also gives me access to all the mentions that have been during my downtime . In addition, I also have a visualization of the messages saved in this section, so I have everything in one place, everything very organized.
  • Slack has an excellent integration with the Marketing system of our company, in this way we can have a wide administration of emails and marketing automation while conducting a team conversation. This integration is quite functional and has a very notable success for our Marketing sector, we can have long conversations while managing the marketing, all from one place.
  • I love the notification system that Slack has, it's the great synchronization it has. Slack allows me to receive notifications on all devices linked to my Slack account, which helps me receive notifications on my phone and also on my desktop computer. These notifications are sent simultaneously, which allows me to be active and view all the movement that occurs in the chat channels.
Sasha Brito | TrustRadius Reviewer

Cons

Clarizen One

  • Export: I'm not wild about the export options. We created a custom project plan formatter to turn the ugly export in CSV to a customer facing color coded PDF. It's not super easy to give your customers something pretty to look at (although they do offer PPTs)
  • Gantt Charts: All I want in life is a nice little high level set of milestones to pop into a slide I'm showing to a steering committee. It's just not something the system does. I've just had to screen shot a hard to read gantt from the system or recreate in PPT or Visio. No fun
  • Speed: I am not sure what's going on here but Clarizen can be pretty slow to update small changes to project plans. It's rough when you have a laundry list of changes to make but the system is waiting
Sarah Meerschaert | TrustRadius Reviewer

Slack

  • The search feature could really be improved. It is quite difficult to find something specific with the search function as no matter the parameters and filters that you set, it seems to never return what you are looking for.
  • The UI could use some help. The basics are there and easy to use, but Slack offers a ton of ways to customize the experience and this causes the setting screen to be a huge convoluted mess, but also switches and options can be found in numerous places. This makes it quite difficult when you are trying to find a specific option or need to know if it even exists.
  • The Android mobile app (can't speak for iOS) can be buggy at times. Navigation sometimes doesn't work as expected and the read/unread status on the contact list can be erroneous. I mostly use it for after hours messaging so it's very light use and therefore not a big issue, but it could be annoying to a mobile-only workforce.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Clarizen One

Clarizen One 7.5
Based on 27 answers
I give my renewal of this product a 9. It's only because we never know what product may come out next and how other factors in our office political environment may cause impact upon this. If I always had my way, this is what we'd settle on as our de facto project management system.
Anonymous | TrustRadius Reviewer

Slack

Slack 9.7
Based on 12 answers
It is just an all around excellent product for a company with over 100 employees whom work in various locations around the country. We have remote workers, as well as people that work in the office every shift, so it makes it much easier to communicate with everybody in the simplest and fastest way.
Diamond Jeffries | TrustRadius Reviewer

Usability

Clarizen One

Clarizen One 7.3
Based on 5 answers
It is easy to configure, intuitive. The customization process is in some ways better than Salesforce.com. It has a great UI. It does however depend on how it's implemented.

The design of it is generally fine, however the ability to data upload people from a spreadsheet is an obvious miss.
Anonymous | TrustRadius Reviewer

Slack

Slack 8.9
Based on 26 answers
Everything just works. I think the navigation and usability is quite intuitive. I have never had to look up any information or google how to use a feature of Slack (both in the desktop form and on the mobile app). I've never heard any complaints from our other employees either. I have been asked to remind people how to set up reminders, ironically. Although that itself is really simple too (you type "/remind" and then the reminder details).
Joshua Weaver | TrustRadius Reviewer

Reliability and Availability

Clarizen One

Clarizen One 8.2
Based on 6 answers
Sometimes it is slow when everyone is entering their time on Fridays or Mondays but other than that we rarely see downtime and maintenance notifications are well in advance.
Shel Hankley | TrustRadius Reviewer

Slack

No score
No answers yet
No answers on this topic

Performance

Clarizen One

Clarizen One 9.1
Based on 10 answers
Reports: Quick to Reasonable

Most Ancillary Pages: Quick to Reasonable
(By "ancillary" I mean lesser used/master data maintenance pages - e.g. People, Customers, Individual Tasks, Milestones, etc.)

Work Plan (with 100 sub items): Reasonable to Slow
Jason Beamer | TrustRadius Reviewer

Slack

No score
No answers yet
No answers on this topic

Support Rating

Clarizen One

Clarizen One 8.0
Based on 12 answers
It's a good experience overall. Clarizen was useful when needed. It's mostly needed for advice on how to do more sophisticated actions or how to change something that was set up administratively. It's seldom used otherwise. The product consistently works, the documentation is acceptable, and the generally intuitive product is easy enough for most staff to pick up without much issue.
Mike Narumiya | TrustRadius Reviewer

Slack

Slack 8.3
Based on 130 answers
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
Anonymous | TrustRadius Reviewer

In-Person Training

Clarizen One

Clarizen One 8.2
Based on 2 answers
• We worked with a Project Manager on their side. He was very good about developing a project plan to hit our goal. I think we had weekly or twice weekly calls – very steady cadence over 3 month period.
• Their PM skills were great – kept us on task. For the last week, they sent 2 people on site and they did training for power users. After that a couple of them revisited here
Anonymous | TrustRadius Reviewer

Slack

No score
No answers yet
No answers on this topic

Online Training

Clarizen One

Clarizen One 5.4
Based on 5 answers
Our trainer, Alex, is exceptional and knows the product really well. I swear he must have wrote the product himself! His manner with training is very easy going, gives you homework that is applicable to what you need to learn and stages it correctly for you. It was a pleasure to be trained by him.
Anonymous | TrustRadius Reviewer

Slack

No score
No answers yet
No answers on this topic

Implementation Rating

Clarizen One

Clarizen One 8.2
Based on 8 answers
I performed the implementation with our Clarizen provide trainer, who knew the product 100% and it went quickly and without a problem. It was a pleasurable process without the problems other software implementation often encounter. Kudos to the Clarizen team for making this a worry free process for their clients because it is worry free.
Anonymous | TrustRadius Reviewer

Slack

Slack 10.0
Based on 4 answers
It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Clarizen One

There were several others I reviewed that I can no longer remember but none of them compared to Clarizen when it came to flexibility. Many factors sold us on Clarizen but most importantly it was that Clarizen was capable of wrapping itself around our existing processes instead of us changing to to meet the software tool. With that said, we are now looking at changing some of our processes due to the fact that Clarizen is such a powerful tool!
Sean Woods, PMP | TrustRadius Reviewer

Slack

Slack is widely used in IT organizations. It gives return values of we had [invested] in it. It provides most of [the] features which need in [the] organization like file sharing, chatting, etc. It has many app integration[s] for task management, meeting schedules, etc. UI is not modern but it is easy to use for any employees.
Kenil Vavaliya | TrustRadius Reviewer

Return on Investment

Clarizen One

  • Great customer feedback related to real-time availabilty of project status. We could tailor gant charts to various customers within an organization fairly quickly.
  • Seeing real-time breakdown of costs and time for projects was great. The main page with summary charts was a great way to get information at a glance.
  • Clarizen use definitely helped us stream-line project planning and assisted with identifying bottlenecks.
  • We run many projects in parallel with similar timepoints (pre-, interim-, and post-). The software was pretty straight forward, permitting us to create one project outline then dupiclating it (as a template) for a number of others.
Carlos Chang | TrustRadius Reviewer

Slack

  • Slack has helped us to embody one of our company's highest principles, "Care for each other like family, but act like a high-performing team." Because the majority of our employees are remote, Slack has been utterly vital in helping to foster camaraderie in our smaller teams.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Clarizen One

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Clarizen One Editions & Modules

Edition
Enterprise Edition$451
Unlimited Edition$601
  1. per user per month
Additional Pricing Details

Slack

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Slack Editions & Modules

Edition
Standard$8.001
Plus$15.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clarizen One
8.9
Slack
9.0

Likelihood to Renew

Clarizen One
7.5
Slack
9.7

Usability

Clarizen One
7.3
Slack
8.9

Reliability and Availability

Clarizen One
8.2
Slack

Performance

Clarizen One
9.1
Slack

Support Rating

Clarizen One
8.0
Slack
8.3

In-Person Training

Clarizen One
8.2
Slack

Online Training

Clarizen One
5.4
Slack

Implementation Rating

Clarizen One
8.2
Slack
10.0

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