What users are saying about
72 Ratings
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Top Rated
4875 Ratings
72 Ratings
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Score 8 out of 100

Zoom

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Top Rated
4875 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    Class for Zoom

    Feature Set Not Supported
    N/A
    8.1

    Zoom

    81%
    Zoom ranks higher in 2/2 features

    High quality audio

    N/A
    0 Ratings
    8.5
    85%
    696 Ratings

    High quality video

    N/A
    0 Ratings
    8.5
    85%
    698 Ratings

    Screen Sharing

    Class for Zoom

    Feature Set Not Supported
    N/A
    8.3

    Zoom

    83%
    Zoom ranks higher in 1/1 features

    Desktop sharing

    N/A
    0 Ratings
    8.8
    88%
    690 Ratings

    Online Meetings / Events

    Class for Zoom

    Feature Set Not Supported
    N/A
    8.2

    Zoom

    82%
    Zoom ranks higher in 3/3 features

    Calendar integration

    N/A
    0 Ratings
    8.3
    83%
    618 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.4
    84%
    677 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.6
    86%
    651 Ratings

    Online Events Collaboration

    Class for Zoom

    Feature Set Not Supported
    N/A
    8.3

    Zoom

    83%
    Zoom ranks higher in 1/1 features

    Live chat

    N/A
    0 Ratings
    8.6
    86%
    592 Ratings

    Online Events Security

    Class for Zoom

    Feature Set Not Supported
    N/A
    8.2

    Zoom

    82%
    Zoom ranks higher in 2/2 features

    User authentication

    N/A
    0 Ratings
    8.2
    82%
    507 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.3
    83%
    560 Ratings

    Cloud PBX

    Class for Zoom

    Feature Set Not Supported
    N/A
    6.5

    Zoom

    65%
    Zoom ranks higher in 2/2 features

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Directory of employee names

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Call Management

    Class for Zoom

    Feature Set Not Supported
    N/A
    7.0

    Zoom

    70%
    Zoom ranks higher in 6/6 features

    Answering rules

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Call recording

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Call park

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Call screening

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Message alerts

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Voicemail Transcription

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Mobile apps

    Class for Zoom

    Feature Set Not Supported
    N/A
    7.8

    Zoom

    78%
    Zoom ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    7.5
    75%
    2 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Unified Communications Platform and Collaboration

    Class for Zoom

    Feature Set Not Supported
    N/A
    2.5

    Zoom

    25%
    Zoom ranks higher in 4/4 features

    Centralized communications management

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Team messaging

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Team document sharing

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Call and meeting analytics

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Attribute Ratings

    • Class for Zoom is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.7

    Class for Zoom

    97%
    6 Ratings
    8.5

    Zoom

    85%
    718 Ratings

    Likelihood to Renew

    Class for Zoom

    N/A
    0 Ratings
    9.5

    Zoom

    95%
    15 Ratings

    Usability

    Class for Zoom

    N/A
    0 Ratings
    8.8

    Zoom

    88%
    37 Ratings

    Availability

    Class for Zoom

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Performance

    Class for Zoom

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Support Rating

    Class for Zoom

    N/A
    0 Ratings
    8.6

    Zoom

    86%
    51 Ratings

    Implementation Rating

    Class for Zoom

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    14 Ratings

    Configurability

    Class for Zoom

    N/A
    0 Ratings
    7.0

    Zoom

    70%
    2 Ratings

    Contract Terms and Pricing Model

    Class for Zoom

    N/A
    0 Ratings
    7.8

    Zoom

    78%
    14 Ratings

    Ease of integration

    Class for Zoom

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Product Scalability

    Class for Zoom

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    1 Rating

    Professional Services

    Class for Zoom

    N/A
    0 Ratings
    9.1

    Zoom

    91%
    8 Ratings

    Vendor post-sale

    Class for Zoom

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Vendor pre-sale

    Class for Zoom

    N/A
    0 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Likelihood to Recommend

    Class Technologies, Inc

    Class for Zoom is great for universities, colleges, business and other organizations. According to my experience there is no cons of this app. One of the most loved this app features is an unlimited number of meetings like we can use Google Meet to connect with anyone we like for example: family, colleagues, co-workers, friends and also online international conferences. We just need to install the software.
    Read full review

    Zoom

    In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
    Read full review

    Pros

    Class Technologies, Inc

    • We may use Zoom for multiple purposes, like virtual office meetings, attending or hosting webinars, online classes, presentations, etc.
    • Zoom works excellent on all the devices efficiently, whether it is pc, mac, mobile, or tablet.
    • Zoom has many unique features, like screen sharing, file sharing, live chatting, whiteboard, etc.
    Read full review

    Zoom

    • It's a great way to connect around the world with minimal bandwidth consumption.
    • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
    • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
    • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
    Read full review

    Cons

    Class Technologies, Inc

    • Audio quality can be improved
    • Video sometime lags, this can be improved
    • More security can be provided along with class recording features can be improved
    Read full review

    Zoom

    • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
    • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
    Read full review

    Pricing Details

    Class for Zoom

    Starting Price

    Editions & Modules

    Class for Zoom editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Zoom

      Starting Price

      $0

      Editions & Modules

      Zoom editions and modules pricing
      EditionModules
      BasicFree1
      Pro$149.902
      Business$199.903
      Business Plus$250.004
      EnterpriseCustom5
      Add-On - Zoom Whiteboard$24.906
      Add-On - Large Meetingsstarting at $6007
      Add-On - Cloud Storagestarting at $1208
      Add-On Zoom Translated Captions$59
      Add-On Audio Conferencingstarting at $120010
      Add-On Zoom Phone Power PackStarting at $30011
      Add-On - Conference Room Connector$49912
      Add-On - Zoom IQ for SalesContact Sales13
      Add-On - Quality of Service SubscriptionContact Sales14

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Class Technologies, Inc

      No answers on this topic

      Zoom

      We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
      Read full review

      Usability

      Class Technologies, Inc

      No answers on this topic

      Zoom

      Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
      Read full review

      Reliability and Availability

      Class Technologies, Inc

      No answers on this topic

      Zoom

      There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
      Read full review

      Performance

      Class Technologies, Inc

      No answers on this topic

      Zoom

      Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
      Read full review

      Support Rating

      Class Technologies, Inc

      No answers on this topic

      Zoom

      As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
      Read full review

      Implementation Rating

      Class Technologies, Inc

      No answers on this topic

      Zoom

      If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
      Read full review

      Alternatives Considered

      Class Technologies, Inc

      Class for Zoom has more features and typically has a better quality of connection. Class for Zoom also has a nicer layout of participants on screen. I also like how you can view the participant list and have the ability to mute others who accidentally come off of mute. It also typically runs smoother and has been internet connection than Google Meet.
      Read full review

      Zoom

      Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
      Read full review

      Contract Terms and Pricing Model

      Class Technologies, Inc

      No answers on this topic

      Zoom

      Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
      Read full review

      Scalability

      Class Technologies, Inc

      No answers on this topic

      Zoom

      Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
      Read full review

      Professional Services

      Class Technologies, Inc

      No answers on this topic

      Zoom

      The professional service that Zoom offers us in a particular way has been really successful for us to diversify functions and highlight others that allow us to link our remote work in a much more effective way.
      Read full review

      Return on Investment

      Class Technologies, Inc

      • It has a positive impact on my studies specially during Covid - 19.
      • It is the very suitable app for studies as well as for business purpose webinars, conferences or workshops.
      • It gives us a very clear audio and video quality.
      Read full review

      Zoom

      • It enables me to send and receive messages from my team members during video calls, handling online presentations.
      • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
      • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
      Read full review

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