Likelihood to Recommend Well suited for organizations with large fundraising programs or many recurring donors, especially those who have the staffing to devote to reporting and fundraising data analysis. Variety of payment options is good for mobile-first or younger audiences who may be taking more frequent advantage of payment methods like Venmo and Apple Pay. Most useful if it is used in tandem as an event registration/event hosting platform (Classy Event Registration or Classy Live) as attendee data and fundraising is kept in a single place. Less appropriate for smaller organizations, or folks that will not be doing crowdfunding/peer-to-peer/events. There are other platforms that do standard donation pages well that have fewer bells and whistles but are accordingly cheaper.
Read full review One thing you need to watch is if your source of content puts out 50 articles a week, it may be too much to automate. You can adjust how many posts get shared per day and there's a limit on the free account. I recommend choosing content sources that publish no more than 5 times a week.
Giselle Aguiar Social Media, Content & Digital Marketing Specialist & Trainer
Read full review Pros The Classy platform is easy to use, both for the staff and our volunteer fundraisers It's easy to build a great looking fundraising page Classy support (particularly chat and phone) are attentive and responsive. Every one there is smart and nice! Read full review Web based with secure login Connects to most social media platforms Read full review Cons Campaigns lack customization options which can be limiting- while you can add code to make some changes, there is a basic framework that you can't always override. Slow to roll out some donor payment options like Venmo. Not inexpensive price point and on an annual contract, so the software is definitely an investment. Read full review Support of the product was a bit hit and miss. Some of the functionality I enjoyed that made me sign up in the first place like the ability to repost a tweet by clicking on it was taken away suddenly with no explanation. Although it was sort of replaced with EverQueue. The interface was glitchy at times especially around creating categories and timings for bulk post scheduling. Eventually worked around it to make it work for me. No phone app was a major disappointment as I find lots of stuff to post from my mobile. Read full review Usability VERY easy to use, but lacks flexibility. But very easy to learn and master, even for someone with technical skills. They offer live chat which is a great help for on-demand support. At higher call volumes, you may wait 10 minutes, but I’ve never waited for more than that and the support if 90% of the time very helpful.
Read full review Support Rating Classy's team was very helpful as we transitioned over, and helped us get everything set up quite easily. The few times we've had issues or questions, their online chat feature has been a quick way to get answers. On Giving Tuesday last year, the site went down, but Classy was quick with communication to its clients and had the problem resolved in about an hour. I know that if we have any problems or questions, the company and its team will be responsive and helpful. That makes a difference to me and our small team. We don't have time to troubleshoot or stay on hold for a long time waiting for support.
Read full review Problems are quickly worked out with their support. I haven't had any issues except in the initial setup, and their support folks walked me through it.
Read full review Alternatives Considered I have not used any other platforms like Classy. Given I came into this organization after Classy was already chosen, I was pleased with how easy it was to learn the platform and how user-friendly the entire thing is. Although I haven't used any other platforms like it, I would highly recommend it.
Read full review Buffer and Dlvr.it don't compare as apples to apples, but there are areas where one is better than the other. For price and automating social media posts, Dlvr.it is better, but for content curation I've found Buffer to be easier.
Read full review Return on Investment This has been nothing but positive. We use the basic version so there is no fee associated with it other than a percentage of each transaction. So everything that comes in is added revenue where the only investment is staff time, but there is no monetary investment. Read full review WASTE OF MONEY as they did literally NOTHING. Read full review ScreenShots