What users are saying about
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Top Rated
59 Ratings

Classy

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Top Rated
59 Ratings
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Score 8.4 out of 100
4 Ratings
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Score 8.6 out of 100

Attribute Ratings

  • Classy is rated higher in 1 area: Support Rating
  • GoFundMe Charity (formerly CrowdRise) is rated higher in 1 area: Likelihood to Recommend
  • Classy and GoFundMe Charity (formerly CrowdRise) are tied in 1 area: Usability

Likelihood to Recommend

8.6

Classy

86%
48 Ratings
8.8

GoFundMe Charity (formerly CrowdRise)

88%
3 Ratings

Usability

9.0

Classy

90%
1 Rating
9.0

GoFundMe Charity (formerly CrowdRise)

90%
1 Rating

Support Rating

9.9

Classy

99%
6 Ratings
6.8

GoFundMe Charity (formerly CrowdRise)

68%
5 Ratings

Likelihood to Recommend

Classy

Classy is great for continual fundraising throughout the year. The volunteers at my nonprofit create a page that they use for the entire year to fundraise in their networks. Each spring we use Classy for event planning purposes, specifically to sell tickets and track attendee information. It's great for fundraising events - the website is easy for donors and attendees to use, and you can customize it pretty much however you need. Plenty of freedom on the admin side.
Connor Kirk | TrustRadius Reviewer

GoFundMe Charity (formerly CrowdRise)

GoFundMe is well suited for personal appeals where a story can be told and donors feel an immediate result or effect. It is less appropriate for larger mass appeals that are not targeted directly to a specific cause. For example, not good for companies to ask for funding for operating expenses.
Leslie Ornelas | TrustRadius Reviewer

Pros

Classy

  • The Classy platform is easy to use, both for the staff and our volunteer fundraisers
  • It's easy to build a great looking fundraising page
  • Classy support (particularly chat and phone) are attentive and responsive. Every one there is smart and nice!
Cindy Hollister | TrustRadius Reviewer

GoFundMe Charity (formerly CrowdRise)

  • Peer-to-peer fundraising
  • Fundraising pages
Nick Shoff | TrustRadius Reviewer

Cons

Classy

  • Campaigns lack customization options which can be limiting- while you can add code to make some changes, there is a basic framework that you can't always override.
  • Slow to roll out some donor payment options like Venmo.
  • Not inexpensive price point and on an annual contract, so the software is definitely an investment.
Katie Bradley | TrustRadius Reviewer

GoFundMe Charity (formerly CrowdRise)

  • Need a clearer picture of your campaign status, especially around publishing (making it live).
  • Processing rates are not horrible but not great either - If we used our own processor our fees would be cut in half.
David S. Levine, CFRE | TrustRadius Reviewer

Pricing Details

Classy

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

Classy Editions & Modules

Additional Pricing Details

GoFundMe Charity (formerly CrowdRise)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 per transaction

GoFundMe Charity (formerly CrowdRise) Editions & Modules

Edition
Free1.9% + 0.30 processing fees1
Flex3% platform fees/2.2% + 0.30 transaction fees1
  1. per transaction
Additional Pricing Details

Usability

Classy

Classy 9.0
Based on 1 answer
VERY easy to use, but lacks flexibility. But very easy to learn and master, even for someone with technical skills. They offer live chat which is a great help for on-demand support. At higher call volumes, you may wait 10 minutes, but I’ve never waited for more than that and the support if 90% of the time very helpful.
Anonymous | TrustRadius Reviewer

GoFundMe Charity (formerly CrowdRise)

GoFundMe Charity (formerly CrowdRise) 9.0
Based on 1 answer
GoFundMe is very easy to use and does a great job allowing us to share insights and stories to leave a lasting impression on donors. From setting up the account to ending the appeal, the entire process has been very user-friendly. I'm very impressed with the experience so far and plan to continue using it for future campaigns.
Leslie Ornelas | TrustRadius Reviewer

Support Rating

Classy

Classy 9.9
Based on 6 answers
Classy's team was very helpful as we transitioned over, and helped us get everything set up quite easily. The few times we've had issues or questions, their online chat feature has been a quick way to get answers. On Giving Tuesday last year, the site went down, but Classy was quick with communication to its clients and had the problem resolved in about an hour. I know that if we have any problems or questions, the company and its team will be responsive and helpful. That makes a difference to me and our small team. We don't have time to troubleshoot or stay on hold for a long time waiting for support.
Emily Westergaard | TrustRadius Reviewer

GoFundMe Charity (formerly CrowdRise)

GoFundMe Charity (formerly CrowdRise) 6.8
Based on 5 answers
Crowdrise has been great with their customer support. They have always been helpful and available. They also have several resources on their website that has been useful to other areas of our non-profit. Their relatability has been positive for us and has made us feel taken care of and considered.
Nick Shoff | TrustRadius Reviewer

Alternatives Considered

Classy

It was a huge mistake to switch away from Classy to FrontStream Panorama. Classy is much easier to use and much simpler to design. While FrontStream can be a bit more customized in its design it requires extensive knowledge of HTML or CSS coding, which is not ideal for a small nonprofit with a small staff. We were with FrontStream for almost a year and in that time period, they were unable to correctly link our Salesforce to their platform. For almost an entire year their team could not help us correctly push in data. Their customer service is awful. Additionally, we used their other platform, Bidding for Good, during our Gala and it did not work. We ended up getting a full refund. Pulling reports from Frontstream was complicated and archaic. Classy makes it easy for us to see our data and get what we need.
Anonymous | TrustRadius Reviewer

GoFundMe Charity (formerly CrowdRise)

Since GFM was selected for us I can't give the rationale behind that. However, I do think that Qgiv and Salsa are more internally user-friendly and provide at least the same amount of functionality. That being said, the other two (I think) require CRMs to use whereas GFM can just integrate with others, making it a better choice for one-off campaigning.
David S. Levine, CFRE | TrustRadius Reviewer

Return on Investment

Classy

  • This has been nothing but positive. We use the basic version so there is no fee associated with it other than a percentage of each transaction. So everything that comes in is added revenue where the only investment is staff time, but there is no monetary investment.
Daniella Dowiak | TrustRadius Reviewer

GoFundMe Charity (formerly CrowdRise)

  • Brought in new donors from outside our solicitation area.
  • Appeals to younger audiences.
  • Great way to include client testimonials and stories.
Leslie Ornelas | TrustRadius Reviewer

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