What users are saying about
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Top Rated
66 Ratings
4 Ratings

Classy

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Top Rated
66 Ratings
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Score 8.5 out of 100
4 Ratings
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Score 9 out of 100

Attribute Ratings

  • Guidebook is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.6

Classy

86%
50 Ratings
9.0

Guidebook

90%
1 Rating

Usability

9.0

Classy

90%
1 Rating

Guidebook

N/A
0 Ratings

Support Rating

9.9

Classy

99%
6 Ratings

Guidebook

N/A
0 Ratings

Likelihood to Recommend

Classy.org

Well suited for organizations with large fundraising programs or many recurring donors, especially those who have the staffing to devote to reporting and fundraising data analysis. Variety of payment options is good for mobile-first or younger audiences who may be taking more frequent advantage of payment methods like Venmo and Apple Pay. Most useful if it is used in tandem as an event registration/event hosting platform (Classy Event Registration or Classy Live) as attendee data and fundraising is kept in a single place. Less appropriate for smaller organizations, or folks that will not be doing crowdfunding/peer-to-peer/events. There are other platforms that do standard donation pages well that have fewer bells and whistles but are accordingly cheaper.
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Guidebook

Most of our meetings are too small to bother using it but it is great for our larger workshops. If you have a complex schedule or agenda it is better than a paper agenda and allows you to adjust changes live in the agenda during the meetings. We only use it a few times a year because we only have a few larger meetings.
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Pros

Classy.org

  • The Classy platform is easy to use, both for the staff and our volunteer fundraisers
  • It's easy to build a great looking fundraising page
  • Classy support (particularly chat and phone) are attentive and responsive. Every one there is smart and nice!
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Guidebook

  • Provides live agendas
  • Allows attendees to communicate through mobile phones with event staff
  • Allows attendees to check in to break out sessions of their choice
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Cons

Classy.org

  • Campaigns lack customization options which can be limiting- while you can add code to make some changes, there is a basic framework that you can't always override.
  • Slow to roll out some donor payment options like Venmo.
  • Not inexpensive price point and on an annual contract, so the software is definitely an investment.
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Guidebook

  • Sometimes we have had issues with it not updating our changes very quickly and while at a conference that can be problematic.
  • I have had difficulty making edits or changes from the mobile app so I have to go grab the computer to fix something.
  • Some attendees have had issues downloading and logging in depending on which mobile phones that they are using. It may be operator error.
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Pricing Details

Classy

Starting Price

Editions & Modules

Classy editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Guidebook

    Starting Price

    $0

    Editions & Modules

    Guidebook editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Classy.org

      VERY easy to use, but lacks flexibility. But very easy to learn and master, even for someone with technical skills. They offer live chat which is a great help for on-demand support. At higher call volumes, you may wait 10 minutes, but I’ve never waited for more than that and the support if 90% of the time very helpful.
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      Guidebook

      No answers on this topic

      Support Rating

      Classy.org

      Classy's team was very helpful as we transitioned over, and helped us get everything set up quite easily. The few times we've had issues or questions, their online chat feature has been a quick way to get answers. On Giving Tuesday last year, the site went down, but Classy was quick with communication to its clients and had the problem resolved in about an hour. I know that if we have any problems or questions, the company and its team will be responsive and helpful. That makes a difference to me and our small team. We don't have time to troubleshoot or stay on hold for a long time waiting for support.
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      Guidebook

      No answers on this topic

      Alternatives Considered

      Classy.org

      I have not used any other platforms like Classy. Given I came into this organization after Classy was already chosen, I was pleased with how easy it was to learn the platform and how user-friendly the entire thing is. Although I haven't used any other platforms like it, I would highly recommend it.
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      Guidebook

      We use both but for completely different reasons. We use Guidebook to manage our attendees and communicate with them during large workshops. We use Airtable as a spreadsheet type database for tracking things.
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      Return on Investment

      Classy.org

      • This has been nothing but positive. We use the basic version so there is no fee associated with it other than a percentage of each transaction. So everything that comes in is added revenue where the only investment is staff time, but there is no monetary investment.
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      Guidebook

      • None really as we are a non profit and these meetings we use it for are free
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      Screenshots

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