What users are saying about
34 Ratings
2 Ratings
34 Ratings
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Score 8 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

Classy

Classy is a great product overall. I gave it only a rating of 7/10 because its utility will vary depending on what your needs are and what kind of org you are. Also, depends on the CRM it integrates to if it does integrate. They have many different integrations. We have the Salesforce integration for Classy which has several issues. I would say their Salesforce integration is not fully matured yet.
If you do not have any integrations to worry about I would give Classy 10/10.
Anonymous | TrustRadius Reviewer

Guidebook

Most of our meetings are too small to bother using it but it is great for our larger workshops. If you have a complex schedule or agenda it is better than a paper agenda and allows you to adjust changes live in the agenda during the meetings. We only use it a few times a year because we only have a few larger meetings.
Anonymous | TrustRadius Reviewer

Pros

Classy

  • Classy's design editor makes it simple for anyone to design a beautiful campaign quickly and fairly simply. They make it simple to change colors, text, add images all while keeping the template looking modern. Since there is no designer or marketing person on our small team this has allowed me to make campaigns that look great with little previous experience.
  • Classy also offers a large quantity of guides and resources that you can download or view on their website for a variety of relevant issues in the worlds of marketing, communications, and fundraising. They provide useful examples and tips that anyone can apply to their own work in order to achieve their goals.
  • Classy's customer service is probably their best aspect. In addition to having a chat function, which allows you to instantly chat with someone about your issue, they have an extensive help center and have hired additional Salesforce experts to their team for complicated questions in regard to the Salesforce connector.
Anonymous | TrustRadius Reviewer

Guidebook

  • Provides live agendas
  • Allows attendees to communicate through mobile phones with event staff
  • Allows attendees to check in to break out sessions of their choice
Anonymous | TrustRadius Reviewer

Cons

Classy

  • The customization is limited, so if you're looking for something that you can make a lot of changes to, this wouldn't be the program to use. That does make it easier to set up, but you have to be mindful that you'll only be able to change so much.
  • Classy also isn't a full CRM program (it doesn't claim to be so that's no fault of theirs). Just something to keep in mind that you'll end up with fundraising data here and eventually you're going to want to be able to pull all this info into your main database to be able to properly communicate and maintain these records.
  • The admin tools are a little confusing for someone who is new to the system. It's pretty easy to fumble around and find what you need, but some of the features don't quite make sense as to where you'd find them (for example, if you need to delete a fundraising page, it's a little hard to find where you'd do this). Just a bit of a learning curve as there would be with any software.
Daniella Dowiak | TrustRadius Reviewer

Guidebook

  • Sometimes we have had issues with it not updating our changes very quickly and while at a conference that can be problematic.
  • I have had difficulty making edits or changes from the mobile app so I have to go grab the computer to fix something.
  • Some attendees have had issues downloading and logging in depending on which mobile phones that they are using. It may be operator error.
Anonymous | TrustRadius Reviewer

Usability

Classy

Classy 9.0
Based on 1 answer
VERY easy to use, but lacks flexibility. But very easy to learn and master, even for someone with technical skills. They offer live chat which is a great help for on-demand support. At higher call volumes, you may wait 10 minutes, but I’ve never waited for more than that and the support if 90% of the time very helpful.
Anonymous | TrustRadius Reviewer

Guidebook

No score
No answers yet
No answers on this topic

Support Rating

Classy

Classy 9.8
Based on 6 answers
Classy's team was very helpful as we transitioned over, and helped us get everything set up quite easily. The few times we've had issues or questions, their online chat feature has been a quick way to get answers. On Giving Tuesday last year, the site went down, but Classy was quick with communication to its clients and had the problem resolved in about an hour. I know that if we have any problems or questions, the company and its team will be responsive and helpful. That makes a difference to me and our small team. We don't have time to troubleshoot or stay on hold for a long time waiting for support.
Emily Westergaard | TrustRadius Reviewer

Guidebook

No score
No answers yet
No answers on this topic

Alternatives Considered

Classy

CrowdRise has been better overall for us. They are both very similar, but CrowdRise was cheaper for our needs and integrated with more of the other software that we used. You can't go wrong with either, but we prefer CrowdRise over Classy. However, Classy has more expertise and resources when it comes to articles and help.
Nick Shoff | TrustRadius Reviewer

Guidebook

We use both but for completely different reasons. We use Guidebook to manage our attendees and communicate with them during large workshops. We use Airtable as a spreadsheet type database for tracking things.
Anonymous | TrustRadius Reviewer

Return on Investment

Classy

  • Over the past 2 years our organization, events, and programming has grown roughly 135%. Using Classy daily helped us to achieve that.
  • The platform has helped us identify ongoing or sporadic supporters that we can engage further with to turn into top supporters.
Mark Hackett | TrustRadius Reviewer

Guidebook

  • None really as we are a non profit and these meetings we use it for are free
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Classy

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Guidebook

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

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