What users are saying about
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Top Rated
66 Ratings
4 Ratings

Classy

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Top Rated
66 Ratings
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Score 8.5 out of 100
4 Ratings
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Score 9.3 out of 100

Attribute Ratings

  • Classy is rated higher in 1 area: Support Rating
  • ThunderTix is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

8.6

Classy

86%
50 Ratings
9.3

ThunderTix

93%
4 Ratings

Likelihood to Renew

Classy

N/A
0 Ratings
9.1

ThunderTix

91%
1 Rating

Usability

9.0

Classy

90%
1 Rating
9.1

ThunderTix

91%
1 Rating

Support Rating

9.9

Classy

99%
6 Ratings
9.1

ThunderTix

91%
2 Ratings

Implementation Rating

Classy

N/A
0 Ratings
9.1

ThunderTix

91%
2 Ratings

Likelihood to Recommend

Classy.org

Well suited for organizations with large fundraising programs or many recurring donors, especially those who have the staffing to devote to reporting and fundraising data analysis. Variety of payment options is good for mobile-first or younger audiences who may be taking more frequent advantage of payment methods like Venmo and Apple Pay. Most useful if it is used in tandem as an event registration/event hosting platform (Classy Event Registration or Classy Live) as attendee data and fundraising is kept in a single place. Less appropriate for smaller organizations, or folks that will not be doing crowdfunding/peer-to-peer/events. There are other platforms that do standard donation pages well that have fewer bells and whistles but are accordingly cheaper.
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ThunderTix

Thundertix is a wonderful program for tickets and events. The low cost makes it affordable and practical. Allowing the venue to retain profits.
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Pros

Classy.org

  • The Classy platform is easy to use, both for the staff and our volunteer fundraisers
  • It's easy to build a great looking fundraising page
  • Classy support (particularly chat and phone) are attentive and responsive. Every one there is smart and nice!
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ThunderTix

  • Excellent customer service.
  • Listens and responds to customer suggestions and implements changes based on user community suggestions.
  • One of the easiest systems to use. We tried several and this was the easiest we found by far.
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Cons

Classy.org

  • Campaigns lack customization options which can be limiting- while you can add code to make some changes, there is a basic framework that you can't always override.
  • Slow to roll out some donor payment options like Venmo.
  • Not inexpensive price point and on an annual contract, so the software is definitely an investment.
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ThunderTix

  • For the money, I honestly don't have a single critique. Some of the larger companies offer a few more features, but we believe that most of those bells and whistles are not worth a significant increase in price.
  • Our venue is a 160 seat venue. Thundertix is ideal for this. I do not know how Thundertix would translate to a 15,000 venue. It is not what we deal with. We are involved in some higher ticket events, but those are all General Admission so I do not have to deal with 15,000 reserved seats.
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Pricing Details

Classy

Starting Price

Editions & Modules

Classy editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    ThunderTix

    Starting Price

    $79 per month ticket

    Editions & Modules

    ThunderTix editions and modules pricing
    EditionModules
    Maintenance101
    General Admission792
    Reserved Seating993

    Footnotes

    1. per month
    2. per month ticket
    3. per month ticket

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    The monthly license price is based on the number of tickets allotted per month at each edition. The greater the plan, the greater number of tickets are available to sell per month of service. Editions are variable and can be upgraded and downgraded each month. For annual or seasonal events, accounts can be put into Maintenance Mode for $10/month after an event concludes until the time they are ready to sell again for the following year.

    Likelihood to Renew

    Classy.org

    No answers on this topic

    ThunderTix

    We have been with them for over a decade and have no interest in leaving.
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    Usability

    Classy.org

    VERY easy to use, but lacks flexibility. But very easy to learn and master, even for someone with technical skills. They offer live chat which is a great help for on-demand support. At higher call volumes, you may wait 10 minutes, but I’ve never waited for more than that and the support if 90% of the time very helpful.
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    ThunderTix

    ThunderTix is designed to work where you need it to work regardless of device or platform.
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    Support Rating

    Classy.org

    Classy's team was very helpful as we transitioned over, and helped us get everything set up quite easily. The few times we've had issues or questions, their online chat feature has been a quick way to get answers. On Giving Tuesday last year, the site went down, but Classy was quick with communication to its clients and had the problem resolved in about an hour. I know that if we have any problems or questions, the company and its team will be responsive and helpful. That makes a difference to me and our small team. We don't have time to troubleshoot or stay on hold for a long time waiting for support.
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    ThunderTix

    They are quick to respond to both calls and email. They also have a robust online set of documentation and tools that offer the possibility of finding your own answer. But, even if you don't use it, ThunderTix never asks the "did you check our online resources" questions. They never complain about emails or calls. They are there to help and do a fantastic job!
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    Implementation Rating

    Classy.org

    No answers on this topic

    ThunderTix

    It was an easy transition that took less than a month from planning to implementation
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    Alternatives Considered

    Classy.org

    I have not used any other platforms like Classy. Given I came into this organization after Classy was already chosen, I was pleased with how easy it was to learn the platform and how user-friendly the entire thing is. Although I haven't used any other platforms like it, I would highly recommend it.
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    ThunderTix

    Thundertix may not have all of the features as something like eventbright or bands in town, but the amount we are saving daily makes up for some of the features that may not be present. We are a small intimate venue so Thindertix is the best fit for our organization.
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    Return on Investment

    Classy.org

    • This has been nothing but positive. We use the basic version so there is no fee associated with it other than a percentage of each transaction. So everything that comes in is added revenue where the only investment is staff time, but there is no monetary investment.
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    ThunderTix

    • They make us extremely profitable
    • The pricing with Thundertix is far less than most of their competitors. This allows the venue and the artist keep more of the ticket sales. That is what we want.
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    Screenshots

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