What users are saying about
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Top Rated
3058 Ratings
4 Ratings
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Score 9.3 out of 100

Salesforce

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Top Rated
3058 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • Clear C2 C2CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Social CRM, Integrations with 3rd-party Software
  • Salesforce.com ranks higher in 2 feature sets: Security, Platform

Sales Force Automation

8.7

Clear C2 C2CRM

87%
8.2

Salesforce

82%
Clear C2 C2CRM ranks higher in 8/9 features

Customer data management / contact management

9.0
90%
3 Ratings
8.5
85%
185 Ratings

Workflow management

8.6
86%
3 Ratings
8.2
82%
177 Ratings

Territory management

8.7
87%
3 Ratings
8.0
80%
146 Ratings

Opportunity management

8.3
83%
3 Ratings
8.6
86%
181 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.3
93%
3 Ratings
7.9
79%
170 Ratings

Contract management

8.6
86%
2 Ratings
8.0
80%
143 Ratings

Quote & order management

9.0
90%
3 Ratings
7.8
78%
135 Ratings

Interaction tracking

8.3
83%
2 Ratings
8.3
83%
157 Ratings

Channel / partner relationship management

8.3
83%
2 Ratings
8.2
82%
128 Ratings

Customer Service & Support

8.9

Clear C2 C2CRM

89%
8.6

Salesforce

86%
Clear C2 C2CRM ranks higher in 2/3 features

Case management

9.3
93%
3 Ratings
9.0
90%
56 Ratings

Call center management

8.3
83%
3 Ratings
8.4
84%
42 Ratings

Help desk management

9.0
90%
3 Ratings
8.3
83%
46 Ratings

Marketing Automation

9.0

Clear C2 C2CRM

90%
8.3

Salesforce

83%
Clear C2 C2CRM ranks higher in 2/2 features

Lead management

9.3
93%
2 Ratings
8.4
84%
168 Ratings

Email marketing

8.6
86%
3 Ratings
8.1
81%
143 Ratings

CRM Project Management

8.6

Clear C2 C2CRM

86%
7.8

Salesforce

78%
Clear C2 C2CRM ranks higher in 2/3 features

Task management

9.0
90%
3 Ratings
8.0
80%
160 Ratings

Billing and invoicing management

8.3
83%
2 Ratings
6.7
67%
37 Ratings

Reporting

8.3
83%
3 Ratings
8.5
85%
124 Ratings

CRM Reporting & Analytics

8.9

Clear C2 C2CRM

89%
8.4

Salesforce

84%
Clear C2 C2CRM ranks higher in 2/3 features

Forecasting

9.3
93%
3 Ratings
8.3
83%
157 Ratings

Pipeline visualization

9.0
90%
3 Ratings
8.5
85%
173 Ratings

Customizable reports

8.3
83%
3 Ratings
8.5
85%
181 Ratings

Customization

8.7

Clear C2 C2CRM

87%
8.4

Salesforce

84%
Clear C2 C2CRM ranks higher in 3/4 features

Custom fields

9.0
90%
3 Ratings
8.5
85%
174 Ratings

Custom objects

8.3
83%
2 Ratings
8.6
86%
166 Ratings

Scripting environment

9.0
90%
3 Ratings
8.2
82%
126 Ratings

API for custom integration

8.3
83%
2 Ratings
8.3
83%
146 Ratings

Security

8.5

Clear C2 C2CRM

85%
8.8

Salesforce

88%
Salesforce.com ranks higher in 2/2 features

Single sign-on capability

8.3
83%
2 Ratings
8.8
88%
143 Ratings

Role-based user permissions

8.7
87%
3 Ratings
8.8
88%
137 Ratings

Social CRM

8.8

Clear C2 C2CRM

88%
8.3

Salesforce

83%
Clear C2 C2CRM ranks higher in 1/2 features

Social data

9.3
93%
2 Ratings
8.3
83%
115 Ratings

Social engagement

8.3
83%
2 Ratings
8.4
84%
113 Ratings

Integrations with 3rd-party Software

8.5

Clear C2 C2CRM

85%
8.3

Salesforce

83%
Clear C2 C2CRM ranks higher in 1/2 features

Marketing automation

9.0
90%
2 Ratings
8.3
83%
150 Ratings

Compensation management

8.0
80%
2 Ratings
8.3
83%
101 Ratings

Platform

7.7

Clear C2 C2CRM

77%
8.4

Salesforce

84%
Salesforce.com ranks higher in 1/1 features

Mobile access

7.7
77%
2 Ratings
8.4
84%
158 Ratings

Attribute Ratings

  • Clear C2 C2CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.0

Clear C2 C2CRM

90%
3 Ratings
8.2

Salesforce

82%
302 Ratings

Likelihood to Renew

Clear C2 C2CRM

N/A
0 Ratings
9.4

Salesforce

94%
49 Ratings

Usability

9.0

Clear C2 C2CRM

90%
2 Ratings
8.5

Salesforce

85%
91 Ratings

Availability

Clear C2 C2CRM

N/A
0 Ratings
9.8

Salesforce

98%
54 Ratings

Performance

Clear C2 C2CRM

N/A
0 Ratings
9.0

Salesforce

90%
36 Ratings

Support Rating

9.0

Clear C2 C2CRM

90%
2 Ratings
8.1

Salesforce

81%
118 Ratings

In-Person Training

Clear C2 C2CRM

N/A
0 Ratings
7.9

Salesforce

79%
11 Ratings

Online Training

Clear C2 C2CRM

N/A
0 Ratings
9.1

Salesforce

91%
15 Ratings

Implementation Rating

Clear C2 C2CRM

N/A
0 Ratings
9.4

Salesforce

94%
32 Ratings

Configurability

Clear C2 C2CRM

N/A
0 Ratings
10.0

Salesforce

100%
2 Ratings

Contract Terms and Pricing Model

Clear C2 C2CRM

N/A
0 Ratings
9.1

Salesforce

91%
10 Ratings

Product Scalability

Clear C2 C2CRM

N/A
0 Ratings
10.0

Salesforce

100%
2 Ratings

Professional Services

Clear C2 C2CRM

N/A
0 Ratings
9.3

Salesforce

93%
8 Ratings

Likelihood to Recommend

Clear C2 C2CRM

It
allows the best sales with our customers. It is the best CRM software in the
market. If customers need help then it allows their users to contact them
directly and they give good feedback in a short time.
Read full review

Salesforce

Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
Read full review

Pros

Clear C2 C2CRM

  • An incredible application in making sales and marketing in a single go.
  • Good to comprehend business opportunities and to protect the product’s promotion in the market.
  • It's a very simple and easy application. Once installed [it] can give the maximum benefits. Nothing can stop this tool from making wise decisions and providing ways to implement and observe the process further.
  • Its mobile version helps us to watch the business detail for 24-hours and is a good way to communicate with clients on demand.
  • Its managing abilities are not underestimated because of its to-the-point business overview.
Read full review

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Read full review

Cons

Clear C2 C2CRM

  • Unsure, as I have not seen issues that weren't resolved quickly and professionally.
Read full review

Salesforce

  • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
  • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
  • Continued expansion of Salesforce Surveys for more features and flexibility.
Read full review

Pricing Details

Clear C2 C2CRM

Starting Price

$37 per month per user

Editions & Modules

Clear C2 C2CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Core package starts at $37 per user/per month. Includes all features to track and manage customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

    Salesforce

    Starting Price

    $25 per month

    Editions & Modules

    Salesforce editions and modules pricing
    EditionModules
    Essentials$25.001
    Professional$75.002
    Enterprise$150.003
    Unlimited$300.004

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per User/Per Month
    4. Per user/Per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Clear C2 C2CRM

    No answers on this topic

    Salesforce

    While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
    Read full review

    Usability

    Clear C2 C2CRM

    I like most and the features help me to manage customer details and their orders. It is very easy, I [have been] using this application for a long time and its integration with other applications is perfect for [a] fast workflow.
    Read full review

    Salesforce

    Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
    Read full review

    Reliability and Availability

    Clear C2 C2CRM

    No answers on this topic

    Salesforce

    Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
    Read full review

    Performance

    Clear C2 C2CRM

    No answers on this topic

    Salesforce

    Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
    Points per Salesforce -
    1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
    2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
    3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
    4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
    5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
    6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
    7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
    8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
    9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
    Read full review

    Support Rating

    Clear C2 C2CRM

    C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
    Read full review

    Salesforce

    Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
    Read full review

    In-Person Training

    Clear C2 C2CRM

    No answers on this topic

    Salesforce

    I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

    I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
    Read full review

    Online Training

    Clear C2 C2CRM

    No answers on this topic

    Salesforce

    I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

    We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
    Read full review

    Implementation Rating

    Clear C2 C2CRM

    No answers on this topic

    Salesforce

    Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
    Read full review

    Alternatives Considered

    Clear C2 C2CRM

    I HIGHLY recommend Clear C2 C2CRM above any other platform.
    Read full review

    Salesforce

    When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
    Read full review

    Contract Terms and Pricing Model

    Clear C2 C2CRM

    No answers on this topic

    Salesforce

    The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
    Read full review

    Scalability

    Clear C2 C2CRM

    No answers on this topic

    Salesforce

    I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
    Read full review

    Professional Services

    Clear C2 C2CRM

    No answers on this topic

    Salesforce

    Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
    Read full review

    Return on Investment

    Clear C2 C2CRM

    • It has been [designed] for sales reps. They can focus on sales and building relationships with clients. It is best for businesses from all sectors who want good results. They give training online and through webinars.
    • Its features are very advanced and good. It gives users lots of documentation storage, assists achieve, retail machine integration, [and] task management.
    • The next step is to win customers from other tools over profitable sales. And then retaining these customers with their services and support. The new interface has [been] launched for a better understanding of users as it increases day-to-day productivity due to lesser complexity.
    Read full review

    Salesforce

    • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
    • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
    Read full review

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