20 Ratings
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Score 7.5 out of 100
6 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

ClearCare

It a great tool for the agency because it is easy to use (scheduling) and not too "techie" for individuals who are not very computer or browser savvy. For large scale, or complicated sales efforts it could use more features for tracking potential clients. If you are entering a lot of detailed and/or complicated narrative for care plans or potential client tracking, the interface is very basic and can be hard to work with. You are only given a small window where you're entering information.
Ken Helfers | TrustRadius Reviewer

Modernizing Medicine®’s Healthcare IT Suite

In my opinion, if you are working in a healthcare organization or a billing company where you need good EMR software, this would be the best option for you. It is very user-friendly, easy to use, and has a lot of reporting functions to see your data to make productive decisions. For single users or small groups, I would not recommend it.
Wajeeh Rehman | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

ClearCare
7.7
Modernizing Medicine®’s Healthcare IT Suite
9.5
Real-time eligibility verification
ClearCare
7.0
Modernizing Medicine®’s Healthcare IT Suite
9.5
Claims management
ClearCare
5.0
Modernizing Medicine®’s Healthcare IT Suite
9.5
Coding
ClearCare
10.0
Modernizing Medicine®’s Healthcare IT Suite
9.0
Patient billing
ClearCare
8.0
Modernizing Medicine®’s Healthcare IT Suite
9.5
Financial Reporting
ClearCare
8.3
Modernizing Medicine®’s Healthcare IT Suite
10.0

Patient Scheduling

ClearCare
8.1
Modernizing Medicine®’s Healthcare IT Suite
8.4
Rule-based scheduling
ClearCare
7.8
Modernizing Medicine®’s Healthcare IT Suite
8.0
Automated appointment reminders
ClearCare
7.4
Modernizing Medicine®’s Healthcare IT Suite
9.5
Automated patient check-in
ClearCare
10.0
Modernizing Medicine®’s Healthcare IT Suite
8.0
Multi-location support
ClearCare
7.1
Modernizing Medicine®’s Healthcare IT Suite
8.0
Calendar interface
ClearCare
8.3
Modernizing Medicine®’s Healthcare IT Suite
8.5

Electronic Medical Records

ClearCare
6.2
Modernizing Medicine®’s Healthcare IT Suite
8.7
Charting / document management
ClearCare
7.7
Modernizing Medicine®’s Healthcare IT Suite
9.0
Templates
ClearCare
5.5
Modernizing Medicine®’s Healthcare IT Suite
Patient portal
ClearCare
7.0
Modernizing Medicine®’s Healthcare IT Suite
9.5
Mobile/tablet support
ClearCare
6.3
Modernizing Medicine®’s Healthcare IT Suite
8.5
Fax integration
ClearCare
7.0
Modernizing Medicine®’s Healthcare IT Suite
7.6
Integration with other EMR and PM systems
ClearCare
6.0
Modernizing Medicine®’s Healthcare IT Suite
9.0
Workflow automation
ClearCare
6.0
Modernizing Medicine®’s Healthcare IT Suite
9.0
Speech recognition
ClearCare
5.0
Modernizing Medicine®’s Healthcare IT Suite
8.1
Customization
ClearCare
6.0
Modernizing Medicine®’s Healthcare IT Suite
9.0
E-prescribing
ClearCare
5.0
Modernizing Medicine®’s Healthcare IT Suite
8.5

Medical Security and Privacy

ClearCare
6.1
Modernizing Medicine®’s Healthcare IT Suite
9.4
HIPAA compliance
ClearCare
6.8
Modernizing Medicine®’s Healthcare IT Suite
10.0
Role-based permission levels
ClearCare
7.9
Modernizing Medicine®’s Healthcare IT Suite
9.0
Data backups and redundancy
ClearCare
5.1
Modernizing Medicine®’s Healthcare IT Suite
9.0
Local mode / networking failsafe
ClearCare
4.8
Modernizing Medicine®’s Healthcare IT Suite

Workflow and Scale

ClearCare
6.6
Modernizing Medicine®’s Healthcare IT Suite
8.5
Task tracking
ClearCare
7.7
Modernizing Medicine®’s Healthcare IT Suite
Specialty-specific workflows
ClearCare
5.0
Modernizing Medicine®’s Healthcare IT Suite
8.5
Multi-office / multi-physician capabilities
ClearCare
7.0
Modernizing Medicine®’s Healthcare IT Suite
8.5

Pros

ClearCare

  • ClearCare is quite user friendly. It was easy to pick up just by starting to use the software, clicking around to learn functionality.
  • By its nature of being web-based, we can access our full system after hours. This means that evening or weekend call-offs are much easier to staff. I can't imagine going back to software that is not web-based in this day and age.
  • While the noting of caregiver availability did take some time to get used to in the beginning (you enter the hours they are unavailable and work around that), it really does seem the best way to do it. The system will alert you if you are scheduling them for a shift they aren't actually available to take. As an added bonus, it also alerts if the shift triggers overtime. These alerts require an extra step to confirm that you want to add the shift.
  • The billing and payroll pages are pretty straightforward. We always have several people look over the numbers before exporting, so we don't usually have any errors in invoices or paychecks. If there is an error on an invoice that needs to be corrected, it is easy enough to edit and reprint.
  • The software includes a telephony system that requires caregivers to clock in and out of shifts. This adds a level of accuracy to both billing and payroll. If a client would ever question their invoice, we have verification that the caregiver was there, even if their parent with dementia claims nobody was there that day.
Anonymous | TrustRadius Reviewer

Modernizing Medicine®’s Healthcare IT Suite

  • Intuitive workflows and user experience design, easing training of new staff and providers.
  • Allows providers to quickly access prior diagnoses, plans, and impressions. They may even pull these forward for follow-up care documentation.
Anonymous | TrustRadius Reviewer

Cons

ClearCare

  • NOTE: ALL CAPS USED HERE FOR EMPHASIS, SINCE BOLD OR UNDERLINE IS NOT AVAILABLE.
  • New caregiver application feature allows smart phone users to apply, BUT most don't complete their application, they only fill out the first screen. After that, it is like "herding cats" to try to get them to finish. ClearCare needs to provide instructions to SCROLL ALL THE WAY DOWN TO FAR RIGHT CORNER AND CLICK THE ORANGE "NEXT" BUTTON UNTIL ALL SECTIONS HAVE BEEN COMPLETED. Also, there is a button we can click in the partial application to obtain a link and copy and paste it into a message to the applicant asking that they finish their application. HOWEVER, it is incredibly long! It runs off my email screen. If that link could somehow be shortened....
  • Messaging is tricky for caregivers. Although ClearCare allows simultaneous sending of email and text, the long, unique email "from" address often causes those messages to go to SPAM/Junk. And the text messages come from a different area code, so many applicants ignore them. We have two pages of instructions for understanding ClearCare messages, and which ones NOT TO REPLY to that we go through during caregiver training, but they still forget.....if the automatic text reminders could possibly say DO NOT REPLY TO THIS AUTOMATIC REMINDER, that would help a lot! And is there a way to "spoof" our area code?
  • Care plans can only be typed using plain text. This makes it very hard to read. If they could allow HTML text, we could use numbers, bullets and other formatting to make care plans easier to read. Then it would be MORE LIKELY THAT CAREGIVERS WOULD FOLLOW THE INSTRUCTIONS ;-).
Robin Helfers | TrustRadius Reviewer

Modernizing Medicine®’s Healthcare IT Suite

  • Besides tasks, it would be nice to have a function where you could have reminders set - ex. "Call back patient on Friday 8/6"
  • When I go to support, I end up getting a phone number for sales instead of a support line.
Anonymous | TrustRadius Reviewer

Usability

ClearCare

ClearCare 9.0
Based on 1 answer
I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
Tiffany Amico | TrustRadius Reviewer

Modernizing Medicine®’s Healthcare IT Suite

No score
No answers yet
No answers on this topic

Support Rating

ClearCare

ClearCare 6.7
Based on 6 answers
They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.
Anonymous | TrustRadius Reviewer

Modernizing Medicine®’s Healthcare IT Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

ClearCare

ClearCare is great for the purpose of home care assistance is using it. UltiPro is more HR with a lot more options for certain information about clients and employees. Clear care also has billing and payroll in the system so there is no need to buy different software for billing.
Anonymous | TrustRadius Reviewer

Modernizing Medicine®’s Healthcare IT Suite

Modernizing Medicine provides max features in an EMR and also reporting and analytics are very good. Cost justifies the quality so no need to worry about that. Patient profiles are very detailed and claims can be linked in the profiles with the history displayed for each claim. It's a complete package and I would recommend it for all.
Wajeeh Rehman | TrustRadius Reviewer

Return on Investment

ClearCare

  • Same system for every location makes it easy for IT.
  • On the cheaper end of software.
  • Easily accessible from home/work/anywhere remote.
Anonymous | TrustRadius Reviewer

Modernizing Medicine®’s Healthcare IT Suite

  • Less workforce required to handle
  • Easy to use: fewer training costs
  • Improves productivity: better decision making
Wajeeh Rehman | TrustRadius Reviewer

Screenshots

Pricing Details

ClearCare

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Modernizing Medicine®’s Healthcare IT Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

ClearCare
8.4
Modernizing Medicine®’s Healthcare IT Suite
9.5

Usability

ClearCare
9.0
Modernizing Medicine®’s Healthcare IT Suite

Support Rating

ClearCare
6.7
Modernizing Medicine®’s Healthcare IT Suite

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