What users are saying about
20 Ratings
4 Ratings
20 Ratings
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Score 8 out of 100
4 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • ClearCare ranks higher in 1 feature set: Patient Scheduling
  • Epic EpicCare EMR ranks higher in 4 feature sets: Billing and Claims Management, Electronic Medical Records, Medical Security and Privacy, Workflow and Scale

Billing and Claims Management

8.4

ClearCare

84%
9.9

EpicCare EMR

99%
ClearCare ranks higher in 4/5 features

Real-time eligibility verification

8.0
80%
4 Ratings
N/A
0 Ratings

Claims management

6.9
69%
3 Ratings
10.0
100%
1 Rating

Coding

10.0
100%
5 Ratings
9.8
98%
2 Ratings

Patient billing

9.0
90%
10 Ratings
N/A
0 Ratings

Financial Reporting

8.1
81%
9 Ratings
N/A
0 Ratings

Patient Scheduling

9.1

ClearCare

91%
8.8

EpicCare EMR

88%
Epic EpicCare EMR ranks higher in 3/5 features

Rule-based scheduling

9.0
90%
7 Ratings
10.0
100%
1 Rating

Automated appointment reminders

9.0
90%
8 Ratings
5.0
50%
1 Rating

Automated patient check-in

9.0
90%
4 Ratings
N/A
0 Ratings

Multi-location support

9.2
92%
5 Ratings
10.0
100%
1 Rating

Calendar interface

9.0
90%
7 Ratings
10.0
100%
1 Rating

Electronic Medical Records

8.5

ClearCare

85%
9.2

EpicCare EMR

92%
Epic EpicCare EMR ranks higher in 8/10 features

Charting / document management

8.9
89%
10 Ratings
9.8
98%
2 Ratings

Templates

7.7
77%
7 Ratings
5.2
52%
2 Ratings

Patient portal

9.0
90%
6 Ratings
10.0
100%
1 Rating

Mobile/tablet support

8.6
86%
9 Ratings
9.8
98%
2 Ratings

Fax integration

9.0
90%
1 Rating
10.0
100%
1 Rating

Integration with other EMR and PM systems

9.0
90%
1 Rating
7.8
78%
2 Ratings

Workflow automation

8.0
80%
4 Ratings
9.8
98%
2 Ratings

Speech recognition

9.0
90%
1 Rating
10.0
100%
1 Rating

Customization

7.0
70%
5 Ratings
9.8
98%
2 Ratings

E-prescribing

9.0
90%
1 Rating
9.8
98%
2 Ratings

Medical Security and Privacy

7.2

ClearCare

72%
9.7

EpicCare EMR

97%
Epic EpicCare EMR ranks higher in 4/4 features

HIPAA compliance

8.8
88%
15 Ratings
9.8
98%
2 Ratings

Role-based permission levels

9.0
90%
10 Ratings
9.7
97%
2 Ratings

Data backups and redundancy

9.0
90%
4 Ratings
9.7
97%
2 Ratings

Local mode / networking failsafe

2.1
21%
3 Ratings
9.8
98%
2 Ratings

Workflow and Scale

8.7

ClearCare

87%
8.8

EpicCare EMR

88%
Epic EpicCare EMR ranks higher in 2/3 features

Task tracking

9.0
90%
10 Ratings
9.8
98%
2 Ratings

Specialty-specific workflows

8.0
80%
4 Ratings
7.0
70%
2 Ratings

Multi-office / multi-physician capabilities

9.0
90%
2 Ratings
9.8
98%
2 Ratings

Attribute Ratings

  • Epic EpicCare EMR is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.9

ClearCare

89%
11 Ratings
9.8

EpicCare EMR

98%
2 Ratings

Usability

9.0

ClearCare

90%
1 Rating

EpicCare EMR

N/A
0 Ratings

Support Rating

6.0

ClearCare

60%
4 Ratings
7.0

EpicCare EMR

70%
1 Rating

Likelihood to Recommend

ClearCare

It a great tool for the agency because it is easy to use (scheduling) and not too "techie" for individuals who are not very computer or browser savvy. For large scale, or complicated sales efforts it could use more features for tracking potential clients. If you are entering a lot of detailed and/or complicated narrative for care plans or potential client tracking, the interface is very basic and can be hard to work with. You are only given a small window where you're entering information.
Ken Helfers | TrustRadius Reviewer

EpicCare EMR

Best for any medical clinic that is connected to a major medical center. Not good for stand-alone clinics or an EMR system in Spanish.
Anonymous | TrustRadius Reviewer

Pros

ClearCare

  • ClearCare is quite user friendly. It was easy to pick up just by starting to use the software, clicking around to learn functionality.
  • By its nature of being web-based, we can access our full system after hours. This means that evening or weekend call-offs are much easier to staff. I can't imagine going back to software that is not web-based in this day and age.
  • While the noting of caregiver availability did take some time to get used to in the beginning (you enter the hours they are unavailable and work around that), it really does seem the best way to do it. The system will alert you if you are scheduling them for a shift they aren't actually available to take. As an added bonus, it also alerts if the shift triggers overtime. These alerts require an extra step to confirm that you want to add the shift.
  • The billing and payroll pages are pretty straightforward. We always have several people look over the numbers before exporting, so we don't usually have any errors in invoices or paychecks. If there is an error on an invoice that needs to be corrected, it is easy enough to edit and reprint.
  • The software includes a telephony system that requires caregivers to clock in and out of shifts. This adds a level of accuracy to both billing and payroll. If a client would ever question their invoice, we have verification that the caregiver was there, even if their parent with dementia claims nobody was there that day.
Anonymous | TrustRadius Reviewer

EpicCare EMR

  • One centralized location for medical records review, retrieval, additions/updates, etc.
  • User-friendly application.
  • Well know in the field, therefore training is easier than with a foreign (unknown) system.
Carmen Musitano | TrustRadius Reviewer

Cons

ClearCare

  • NOTE: ALL CAPS USED HERE FOR EMPHASIS, SINCE BOLD OR UNDERLINE IS NOT AVAILABLE.
  • New caregiver application feature allows smart phone users to apply, BUT most don't complete their application, they only fill out the first screen. After that, it is like "herding cats" to try to get them to finish. ClearCare needs to provide instructions to SCROLL ALL THE WAY DOWN TO FAR RIGHT CORNER AND CLICK THE ORANGE "NEXT" BUTTON UNTIL ALL SECTIONS HAVE BEEN COMPLETED. Also, there is a button we can click in the partial application to obtain a link and copy and paste it into a message to the applicant asking that they finish their application. HOWEVER, it is incredibly long! It runs off my email screen. If that link could somehow be shortened....
  • Messaging is tricky for caregivers. Although ClearCare allows simultaneous sending of email and text, the long, unique email "from" address often causes those messages to go to SPAM/Junk. And the text messages come from a different area code, so many applicants ignore them. We have two pages of instructions for understanding ClearCare messages, and which ones NOT TO REPLY to that we go through during caregiver training, but they still forget.....if the automatic text reminders could possibly say DO NOT REPLY TO THIS AUTOMATIC REMINDER, that would help a lot! And is there a way to "spoof" our area code?
  • Care plans can only be typed using plain text. This makes it very hard to read. If they could allow HTML text, we could use numbers, bullets and other formatting to make care plans easier to read. Then it would be MORE LIKELY THAT CAREGIVERS WOULD FOLLOW THE INSTRUCTIONS ;-).
Robin Helfers | TrustRadius Reviewer

EpicCare EMR

  • Med Order simplification.
  • Easy workflow.
  • AI prediction.
Anonymous | TrustRadius Reviewer

Pricing Details

ClearCare

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

EpicCare EMR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

ClearCare

ClearCare 9.0
Based on 1 answer
I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
Tiffany Amico | TrustRadius Reviewer

EpicCare EMR

No score
No answers yet
No answers on this topic

Support Rating

ClearCare

ClearCare 6.0
Based on 4 answers
They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.
Anonymous | TrustRadius Reviewer

EpicCare EMR

EpicCare EMR 7.0
Based on 1 answer
The Company normally responds to most requests. At times, however, the response times are longer than expected.
Carmen Musitano | TrustRadius Reviewer

Alternatives Considered

ClearCare

This is a similar system that was created for organizational purposes for health businesses. Ortho2 is not as user friendly and takes much longer to learn the different ins and outs of the software system. I used it for over six years and still did not use all of the features in the system
Tiffany Amico | TrustRadius Reviewer

EpicCare EMR

Better integration and workflow with multidisciplinary clinics. More hospitals have EPIC. Mobile use is easy - more platforms allow us to access data.
Anonymous | TrustRadius Reviewer

Return on Investment

ClearCare

  • I don't know that ClearCare has been the reason for growth directly, but it has allowed us to handle fluctuations in scheduling with more grace and ease.
Anonymous | TrustRadius Reviewer

EpicCare EMR

  • I am not up to speed on the ROI for the product.
  • The product is average in terms of what it provides our organization.
Carmen Musitano | TrustRadius Reviewer

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