What users are saying about
18 Ratings
5 Ratings
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.8 out of 100

Likelihood to Recommend

ClearCare

It a great tool for the agency because it is easy to use (scheduling) and not too "techie" for individuals who are not very computer or browser savvy. For large scale, or complicated sales efforts it could use more features for tracking potential clients. If you are entering a lot of detailed and/or complicated narrative for care plans or potential client tracking, the interface is very basic and can be hard to work with. You are only given a small window where you're entering information.
Ken Helfers | TrustRadius Reviewer

Medisoft

For smaller practices that do not bill insurance, Medisoft may be a bit more than they really need. However, if they desire the ability to track patient appointments and financials all in one place, as well as run detailed reports on practice data, this still may be a good option.
Lori Scarmardo | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

ClearCare
7.7
Medisoft
7.2
Real-time eligibility verification
ClearCare
7.1
Medisoft
9.0
Claims management
ClearCare
5.1
Medisoft
8.0
Coding
ClearCare
10.0
Medisoft
5.0
Patient billing
ClearCare
8.1
Medisoft
5.0
Financial Reporting
ClearCare
8.4
Medisoft
9.0

Patient Scheduling

ClearCare
8.2
Medisoft
10.0
Rule-based scheduling
ClearCare
8.0
Medisoft
10.0
Automated appointment reminders
ClearCare
7.6
Medisoft
10.0
Automated patient check-in
ClearCare
10.0
Medisoft
10.0
Multi-location support
ClearCare
7.3
Medisoft
10.0
Calendar interface
ClearCare
8.4
Medisoft
10.0

Electronic Medical Records

ClearCare
6.2
Medisoft
7.7
Charting / document management
ClearCare
7.7
Medisoft
9.0
Templates
ClearCare
5.7
Medisoft
6.0
Patient portal
ClearCare
7.1
Medisoft
8.0
Mobile/tablet support
ClearCare
6.4
Medisoft
8.0
Fax integration
ClearCare
7.0
Medisoft
4.0
Integration with other EMR and PM systems
ClearCare
6.0
Medisoft
9.0
Workflow automation
ClearCare
6.1
Medisoft
8.0
Speech recognition
ClearCare
5.0
Medisoft
8.0
Customization
ClearCare
6.0
Medisoft
10.0
E-prescribing
ClearCare
5.0
Medisoft
7.0

Medical Security and Privacy

ClearCare
6.2
Medisoft
9.0
HIPAA compliance
ClearCare
6.9
Medisoft
9.0
Role-based permission levels
ClearCare
8.0
Medisoft
9.0
Data backups and redundancy
ClearCare
5.2
Medisoft
9.0
Local mode / networking failsafe
ClearCare
4.6
Medisoft
9.0

Workflow and Scale

ClearCare
6.6
Medisoft
8.0
Task tracking
ClearCare
7.7
Medisoft
8.0
Specialty-specific workflows
ClearCare
5.0
Medisoft
8.0
Multi-office / multi-physician capabilities
ClearCare
7.0
Medisoft
8.0

Pros

ClearCare

  • ClearCare is quite user friendly. It was easy to pick up just by starting to use the software, clicking around to learn functionality.
  • By its nature of being web-based, we can access our full system after hours. This means that evening or weekend call-offs are much easier to staff. I can't imagine going back to software that is not web-based in this day and age.
  • While the noting of caregiver availability did take some time to get used to in the beginning (you enter the hours they are unavailable and work around that), it really does seem the best way to do it. The system will alert you if you are scheduling them for a shift they aren't actually available to take. As an added bonus, it also alerts if the shift triggers overtime. These alerts require an extra step to confirm that you want to add the shift.
  • The billing and payroll pages are pretty straightforward. We always have several people look over the numbers before exporting, so we don't usually have any errors in invoices or paychecks. If there is an error on an invoice that needs to be corrected, it is easy enough to edit and reprint.
  • The software includes a telephony system that requires caregivers to clock in and out of shifts. This adds a level of accuracy to both billing and payroll. If a client would ever question their invoice, we have verification that the caregiver was there, even if their parent with dementia claims nobody was there that day.
Anonymous | TrustRadius Reviewer

Medisoft

  • Billing is outstanding.
  • Running patient reports is quick and easy.
  • Linking to office hours never has issues.
Katy Wilk | TrustRadius Reviewer

Cons

ClearCare

  • NOTE: ALL CAPS USED HERE FOR EMPHASIS, SINCE BOLD OR UNDERLINE IS NOT AVAILABLE.
  • New caregiver application feature allows smart phone users to apply, BUT most don't complete their application, they only fill out the first screen. After that, it is like "herding cats" to try to get them to finish. ClearCare needs to provide instructions to SCROLL ALL THE WAY DOWN TO FAR RIGHT CORNER AND CLICK THE ORANGE "NEXT" BUTTON UNTIL ALL SECTIONS HAVE BEEN COMPLETED. Also, there is a button we can click in the partial application to obtain a link and copy and paste it into a message to the applicant asking that they finish their application. HOWEVER, it is incredibly long! It runs off my email screen. If that link could somehow be shortened....
  • Messaging is tricky for caregivers. Although ClearCare allows simultaneous sending of email and text, the long, unique email "from" address often causes those messages to go to SPAM/Junk. And the text messages come from a different area code, so many applicants ignore them. We have two pages of instructions for understanding ClearCare messages, and which ones NOT TO REPLY to that we go through during caregiver training, but they still forget.....if the automatic text reminders could possibly say DO NOT REPLY TO THIS AUTOMATIC REMINDER, that would help a lot! And is there a way to "spoof" our area code?
  • Care plans can only be typed using plain text. This makes it very hard to read. If they could allow HTML text, we could use numbers, bullets and other formatting to make care plans easier to read. Then it would be MORE LIKELY THAT CAREGIVERS WOULD FOLLOW THE INSTRUCTIONS ;-).
Robin Helfers | TrustRadius Reviewer

Medisoft

  • I would like to see an option that allows the user to mark a claim as "crossed over to secondary" when posting primary payments. Ideally there would be a button or box to tick, which would then mark the claim as crossed over and also mark the secondary claim as sent. This process must currently be done manually and can be quite tedious and time consuming. If we do not go through and mark these crossed over claims as sent before sending a batch of secondary claims, we typically end up with quite a few "duplicate claim" rejections.
  • I would like to be able to tie one guarantor account to multiple patient accounts and have a listing of those patient accounts pop up (or otherwise be visible) whenever the guarantor account is accessed. This can be a frustrating issue when you have 2 or more children from the same family as patients and need to be able to assign the same guarantor for each. While it is currently possible to assign the same guarantor to more than one account, the system fails to pull information from each account when printing statements, resulting in incorrect balances being reported on guarantor driven statements.
  • I would like to have a print option available for more areas within Medisoft. For instance, I would love to be able to print the list of "ready to bill" claims directly from the Claim Management screen. It would also be quite useful to be able to print the transaction notes associated with individual claims.
Lori Scarmardo | TrustRadius Reviewer

Usability

ClearCare

ClearCare 9.0
Based on 1 answer
I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
Tiffany Amico | TrustRadius Reviewer

Medisoft

Medisoft 8.0
Based on 1 answer
No answer on this topic is available.

Support Rating

ClearCare

ClearCare 6.7
Based on 6 answers
They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.
Anonymous | TrustRadius Reviewer

Medisoft

No score
No answers yet
No answers on this topic

Alternatives Considered

ClearCare

ClearCare is great for the purpose of home care assistance is using it. UltiPro is more HR with a lot more options for certain information about clients and employees. Clear care also has billing and payroll in the system so there is no need to buy different software for billing.
Anonymous | TrustRadius Reviewer

Medisoft

Great reviews and having been using it for so long
Katy Wilk | TrustRadius Reviewer

Return on Investment

ClearCare

  • Same system for every location makes it easy for IT.
  • On the cheaper end of software.
  • Easily accessible from home/work/anywhere remote.
Anonymous | TrustRadius Reviewer

Medisoft

No answers on this topic

Pricing Details

ClearCare

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Medisoft

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ClearCare
8.4
Medisoft
6.0

Usability

ClearCare
9.0
Medisoft
8.0

Support Rating

ClearCare
6.7
Medisoft

Add comparison