20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 20 reviews and ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 7 reviews and ratings
Feature Set Ratings
- ClearCare ranks higher in 2 feature sets: Billing and Claims Management, Workflow and Scale
- Medisoft ranks higher in 3 feature sets: Patient Scheduling, Electronic Medical Records, Medical Security and Privacy
Billing and Claims Management
8.4
ClearCare
84%
7.2
Medisoft
72%
ClearCare ranks higher in 3/5 features
ClearCare ranks higher in 3/5 features
Real-time eligibility verification
8.0
80%
4 Ratings
9.0
90%
1 Rating
Claims management
6.9
69%
3 Ratings
8.0
80%
2 Ratings
Coding
10.0
100%
5 Ratings
7.0
70%
3 Ratings
Patient billing
9.0
90%
10 Ratings
7.0
70%
3 Ratings
Financial Reporting
8.1
81%
9 Ratings
5.0
50%
3 Ratings
Patient Scheduling
9.1
ClearCare
91%
9.8
Medisoft
98%
Medisoft ranks higher in 5/5 features
Medisoft ranks higher in 5/5 features
Rule-based scheduling
9.0
90%
7 Ratings
10.0
100%
2 Ratings
Automated appointment reminders
9.0
90%
8 Ratings
10.0
100%
2 Ratings
Automated patient check-in
9.0
90%
4 Ratings
10.0
100%
1 Rating
Multi-location support
9.2
92%
5 Ratings
10.0
100%
1 Rating
Calendar interface
9.0
90%
7 Ratings
9.0
90%
3 Ratings
Electronic Medical Records
8.5
ClearCare
85%
8.8
Medisoft
88%
Medisoft ranks higher in 7/10 features
Medisoft ranks higher in 7/10 features
Charting / document management
8.9
89%
10 Ratings
9.0
90%
2 Ratings
Templates
7.7
77%
7 Ratings
9.0
90%
2 Ratings
Patient portal
9.0
90%
6 Ratings
10.0
100%
2 Ratings
Mobile/tablet support
8.6
86%
9 Ratings
8.0
80%
1 Rating
Fax integration
9.0
90%
1 Rating
10.0
100%
2 Ratings
Integration with other EMR and PM systems
9.0
90%
1 Rating
9.0
90%
1 Rating
Workflow automation
8.0
80%
4 Ratings
7.0
70%
2 Ratings
Speech recognition
9.0
90%
1 Rating
7.0
70%
2 Ratings
Customization
7.0
70%
5 Ratings
10.0
100%
2 Ratings
E-prescribing
9.0
90%
1 Rating
9.0
90%
2 Ratings
Medical Security and Privacy
7.2
ClearCare
72%
9.5
Medisoft
95%
Medisoft ranks higher in 4/4 features
Medisoft ranks higher in 4/4 features
HIPAA compliance
8.8
88%
15 Ratings
10.0
100%
5 Ratings
Role-based permission levels
9.0
90%
10 Ratings
10.0
100%
3 Ratings
Data backups and redundancy
9.0
90%
4 Ratings
9.0
90%
2 Ratings
Local mode / networking failsafe
2.1
21%
3 Ratings
9.0
90%
2 Ratings
Workflow and Scale
8.7
ClearCare
87%
8.3
Medisoft
83%
ClearCare ranks higher in 3/3 features
ClearCare ranks higher in 3/3 features
Task tracking
9.0
90%
10 Ratings
8.0
80%
1 Rating
Specialty-specific workflows
8.0
80%
4 Ratings
8.0
80%
1 Rating
Multi-office / multi-physician capabilities
9.0
90%
2 Ratings
9.0
90%
3 Ratings
Attribute Ratings
- ClearCare is rated higher in 2 areas: Likelihood to Recommend, Usability
Likelihood to Recommend
8.9
ClearCare
89%
11 Ratings
7.0
Medisoft
70%
3 Ratings
Usability
9.0
ClearCare
90%
1 Rating
8.0
Medisoft
80%
1 Rating
Support Rating
6.0
ClearCare
60%
4 Ratings
Medisoft
N/A
0 Ratings
Likelihood to Recommend
ClearCare
It a great tool for the agency because it is easy to use (scheduling) and not too "techie" for individuals who are not very computer or browser savvy. For large scale, or complicated sales efforts it could use more features for tracking potential clients. If you are entering a lot of detailed and/or complicated narrative for care plans or potential client tracking, the interface is very basic and can be hard to work with. You are only given a small window where you're entering information.
Vice President
Always Best Care Senior ServicesHospital & Health Care, 11-50 employees
Medisoft
For smaller practices that do not bill insurance, Medisoft may be a bit more than they really need. However, if they desire the ability to track patient appointments and financials all in one place, as well as run detailed reports on practice data, this still may be a good option.
Billing Specialist
Cardiostaff CorporationMedical Practice, 11-50 employees
Pros
ClearCare
- ClearCare is quite user friendly. It was easy to pick up just by starting to use the software, clicking around to learn functionality.
- By its nature of being web-based, we can access our full system after hours. This means that evening or weekend call-offs are much easier to staff. I can't imagine going back to software that is not web-based in this day and age.
- While the noting of caregiver availability did take some time to get used to in the beginning (you enter the hours they are unavailable and work around that), it really does seem the best way to do it. The system will alert you if you are scheduling them for a shift they aren't actually available to take. As an added bonus, it also alerts if the shift triggers overtime. These alerts require an extra step to confirm that you want to add the shift.
- The billing and payroll pages are pretty straightforward. We always have several people look over the numbers before exporting, so we don't usually have any errors in invoices or paychecks. If there is an error on an invoice that needs to be corrected, it is easy enough to edit and reprint.
- The software includes a telephony system that requires caregivers to clock in and out of shifts. This adds a level of accuracy to both billing and payroll. If a client would ever question their invoice, we have verification that the caregiver was there, even if their parent with dementia claims nobody was there that day.

Verified User
Administrator in Human Resources
Individual & Family Services Company, 11-50 employeesMedisoft
- Medisoft is relatively easy to use.
- There are a lot of customizable features.
- Training users on the product is not a long process because it is intuitive.
IT Director / Office Manager
AIPMHHospital & Health Care, 11-50 employees
Cons
ClearCare
- NOTE: ALL CAPS USED HERE FOR EMPHASIS, SINCE BOLD OR UNDERLINE IS NOT AVAILABLE.
- New caregiver application feature allows smart phone users to apply, BUT most don't complete their application, they only fill out the first screen. After that, it is like "herding cats" to try to get them to finish. ClearCare needs to provide instructions to SCROLL ALL THE WAY DOWN TO FAR RIGHT CORNER AND CLICK THE ORANGE "NEXT" BUTTON UNTIL ALL SECTIONS HAVE BEEN COMPLETED. Also, there is a button we can click in the partial application to obtain a link and copy and paste it into a message to the applicant asking that they finish their application. HOWEVER, it is incredibly long! It runs off my email screen. If that link could somehow be shortened....
- Messaging is tricky for caregivers. Although ClearCare allows simultaneous sending of email and text, the long, unique email "from" address often causes those messages to go to SPAM/Junk. And the text messages come from a different area code, so many applicants ignore them. We have two pages of instructions for understanding ClearCare messages, and which ones NOT TO REPLY to that we go through during caregiver training, but they still forget.....if the automatic text reminders could possibly say DO NOT REPLY TO THIS AUTOMATIC REMINDER, that would help a lot! And is there a way to "spoof" our area code?
- Care plans can only be typed using plain text. This makes it very hard to read. If they could allow HTML text, we could use numbers, bullets and other formatting to make care plans easier to read. Then it would be MORE LIKELY THAT CAREGIVERS WOULD FOLLOW THE INSTRUCTIONS ;-).
President, Certified Senior Advisor
Always Best Care Senior Services of Louisville & Oldham CountyIndividual & Family Services, 11-50 employees
Medisoft
- Medisoft is hard to teach to new employees.
Medical Assistant
Elite Vision CareMedical Practice, 11-50 employees
Pricing Details
ClearCare
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Medisoft
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
ClearCare
ClearCare 9.0
Based on 1 answer
I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
Staff Coordinator
Home Instead Senior CareIndividual & Family Services, 501-1000 employees
Medisoft
Medisoft 8.0
Based on 1 answer
No answer on this topic is available.
Support Rating
ClearCare
ClearCare 6.0
Based on 4 answers
They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.

Verified User
Manager in Human Resources
Hospital & Health Care Company, 11-50 employeesMedisoft
No score
No answers yet
No answers on this topic
Alternatives Considered
ClearCare
This is a similar system that was created for organizational purposes for health businesses. Ortho2 is not as user friendly and takes much longer to learn the different ins and outs of the software system. I used it for over six years and still did not use all of the features in the system
Staff Coordinator
Home Instead Senior CareIndividual & Family Services, 501-1000 employees
Medisoft
I prefer Medisoft due to ease of use, functionality and custom report features. In my experience with other software programs I found them to be either less user friendly or lacking in key features that we require for our particular practice.
Billing Specialist
Cardiostaff CorporationMedical Practice, 11-50 employees
Return on Investment
ClearCare
- I don't know that ClearCare has been the reason for growth directly, but it has allowed us to handle fluctuations in scheduling with more grace and ease.

Verified User
Manager in Human Resources
Hospital & Health Care Company, 11-50 employeesMedisoft
- Medisoft is a good product, but I feel the cost of assurance is too high.
- With all the different components each being billed separately adds up quickly.
- Keeping patient charts/bills up to date is pretty easy.
IT Director / Office Manager
AIPMHHospital & Health Care, 11-50 employees