What users are saying about
20 Ratings
2 Ratings
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100

Feature Set Ratings

  • ClearCare ranks higher in 3 feature sets: Billing and Claims Management, Patient Scheduling, Workflow and Scale
  • Office Ally EHR 24/7 ranks higher in 1 feature set: Medical Security and Privacy

Billing and Claims Management

8.4

ClearCare

84%
5.0

EHR 24/7

50%
ClearCare ranks higher in 5/5 features

Real-time eligibility verification

8.0
80%
4 Ratings
N/A
0 Ratings

Claims management

6.9
69%
3 Ratings
N/A
0 Ratings

Coding

10.0
100%
5 Ratings
N/A
0 Ratings

Patient billing

9.0
90%
10 Ratings
N/A
0 Ratings

Financial Reporting

8.1
81%
9 Ratings
5.0
50%
1 Rating

Patient Scheduling

9.1

ClearCare

91%
8.5

EHR 24/7

85%
ClearCare ranks higher in 5/5 features

Rule-based scheduling

9.0
90%
7 Ratings
9.0
90%
1 Rating

Automated appointment reminders

9.0
90%
8 Ratings
8.0
80%
1 Rating

Automated patient check-in

9.0
90%
4 Ratings
N/A
0 Ratings

Multi-location support

9.2
92%
5 Ratings
N/A
0 Ratings

Calendar interface

9.0
90%
7 Ratings
N/A
0 Ratings

Electronic Medical Records

8.5

ClearCare

85%

EHR 24/7

Feature Set Not Supported
N/A
ClearCare ranks higher in 10/10 features

Charting / document management

8.9
89%
10 Ratings
N/A
0 Ratings

Templates

7.7
77%
7 Ratings
N/A
0 Ratings

Patient portal

9.0
90%
6 Ratings
N/A
0 Ratings

Mobile/tablet support

8.6
86%
9 Ratings
N/A
0 Ratings

Fax integration

9.0
90%
1 Rating
N/A
0 Ratings

Integration with other EMR and PM systems

9.0
90%
1 Rating
N/A
0 Ratings

Workflow automation

8.0
80%
4 Ratings
N/A
0 Ratings

Speech recognition

9.0
90%
1 Rating
N/A
0 Ratings

Customization

7.0
70%
5 Ratings
N/A
0 Ratings

E-prescribing

9.0
90%
1 Rating
N/A
0 Ratings

Medical Security and Privacy

7.2

ClearCare

72%
8.0

EHR 24/7

80%
ClearCare ranks higher in 4/4 features

HIPAA compliance

8.8
88%
15 Ratings
8.0
80%
1 Rating

Role-based permission levels

9.0
90%
10 Ratings
8.0
80%
1 Rating

Data backups and redundancy

9.0
90%
4 Ratings
N/A
0 Ratings

Local mode / networking failsafe

2.1
21%
3 Ratings
N/A
0 Ratings

Workflow and Scale

8.7

ClearCare

87%
7.0

EHR 24/7

70%
ClearCare ranks higher in 3/3 features

Task tracking

9.0
90%
10 Ratings
N/A
0 Ratings

Specialty-specific workflows

8.0
80%
4 Ratings
N/A
0 Ratings

Multi-office / multi-physician capabilities

9.0
90%
2 Ratings
7.0
70%
1 Rating

Attribute Ratings

  • ClearCare is rated higher in 1 area: Likelihood to Recommend
  • ClearCare and Office Ally EHR 24/7 are tied in 1 area: Support Rating

Likelihood to Recommend

8.9

ClearCare

89%
11 Ratings
8.0

EHR 24/7

80%
1 Rating

Usability

9.0

ClearCare

90%
1 Rating

EHR 24/7

N/A
0 Ratings

Support Rating

6.0

ClearCare

60%
4 Ratings
6.0

EHR 24/7

60%
1 Rating

Likelihood to Recommend

ClearCare

It a great tool for the agency because it is easy to use (scheduling) and not too "techie" for individuals who are not very computer or browser savvy. For large scale, or complicated sales efforts it could use more features for tracking potential clients. If you are entering a lot of detailed and/or complicated narrative for care plans or potential client tracking, the interface is very basic and can be hard to work with. You are only given a small window where you're entering information.
Ken Helfers | TrustRadius Reviewer

EHR 24/7

Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.
Anonymous | TrustRadius Reviewer

Pros

ClearCare

  • ClearCare is quite user friendly. It was easy to pick up just by starting to use the software, clicking around to learn functionality.
  • By its nature of being web-based, we can access our full system after hours. This means that evening or weekend call-offs are much easier to staff. I can't imagine going back to software that is not web-based in this day and age.
  • While the noting of caregiver availability did take some time to get used to in the beginning (you enter the hours they are unavailable and work around that), it really does seem the best way to do it. The system will alert you if you are scheduling them for a shift they aren't actually available to take. As an added bonus, it also alerts if the shift triggers overtime. These alerts require an extra step to confirm that you want to add the shift.
  • The billing and payroll pages are pretty straightforward. We always have several people look over the numbers before exporting, so we don't usually have any errors in invoices or paychecks. If there is an error on an invoice that needs to be corrected, it is easy enough to edit and reprint.
  • The software includes a telephony system that requires caregivers to clock in and out of shifts. This adds a level of accuracy to both billing and payroll. If a client would ever question their invoice, we have verification that the caregiver was there, even if their parent with dementia claims nobody was there that day.
Anonymous | TrustRadius Reviewer

EHR 24/7

  • Very user friendly - click and add an appointment right on the calendar.
  • Able to see the whole office schedule, all doctors, at once.
  • Automatic reminders sent at different intervals to remind patients of their upcoming appointments.
Anonymous | TrustRadius Reviewer

Cons

ClearCare

  • NOTE: ALL CAPS USED HERE FOR EMPHASIS, SINCE BOLD OR UNDERLINE IS NOT AVAILABLE.
  • New caregiver application feature allows smart phone users to apply, BUT most don't complete their application, they only fill out the first screen. After that, it is like "herding cats" to try to get them to finish. ClearCare needs to provide instructions to SCROLL ALL THE WAY DOWN TO FAR RIGHT CORNER AND CLICK THE ORANGE "NEXT" BUTTON UNTIL ALL SECTIONS HAVE BEEN COMPLETED. Also, there is a button we can click in the partial application to obtain a link and copy and paste it into a message to the applicant asking that they finish their application. HOWEVER, it is incredibly long! It runs off my email screen. If that link could somehow be shortened....
  • Messaging is tricky for caregivers. Although ClearCare allows simultaneous sending of email and text, the long, unique email "from" address often causes those messages to go to SPAM/Junk. And the text messages come from a different area code, so many applicants ignore them. We have two pages of instructions for understanding ClearCare messages, and which ones NOT TO REPLY to that we go through during caregiver training, but they still forget.....if the automatic text reminders could possibly say DO NOT REPLY TO THIS AUTOMATIC REMINDER, that would help a lot! And is there a way to "spoof" our area code?
  • Care plans can only be typed using plain text. This makes it very hard to read. If they could allow HTML text, we could use numbers, bullets and other formatting to make care plans easier to read. Then it would be MORE LIKELY THAT CAREGIVERS WOULD FOLLOW THE INSTRUCTIONS ;-).
Robin Helfers | TrustRadius Reviewer

EHR 24/7

  • There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
  • It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
  • There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.
Anonymous | TrustRadius Reviewer

Pricing Details

ClearCare

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

EHR 24/7

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

ClearCare

ClearCare 9.0
Based on 1 answer
I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
Tiffany Amico | TrustRadius Reviewer

EHR 24/7

No score
No answers yet
No answers on this topic

Support Rating

ClearCare

ClearCare 6.0
Based on 4 answers
They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.
Anonymous | TrustRadius Reviewer

EHR 24/7

EHR 24/7 6.0
Based on 1 answer
I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClearCare

This is a similar system that was created for organizational purposes for health businesses. Ortho2 is not as user friendly and takes much longer to learn the different ins and outs of the software system. I used it for over six years and still did not use all of the features in the system
Tiffany Amico | TrustRadius Reviewer

EHR 24/7

No answers on this topic

Return on Investment

ClearCare

  • I don't know that ClearCare has been the reason for growth directly, but it has allowed us to handle fluctuations in scheduling with more grace and ease.
Anonymous | TrustRadius Reviewer

EHR 24/7

  • We are able to have appointments clearly scheduled weeks and months ahead of time so we save money by knowing when to have doctors come in or work elsewhere - we aren't having to pay a doctor to be here when there aren't patients scheduled.
  • We are able to pay doctors based on the number of office visits they have had with patients vs having to pay a base salary for a doctor even if they did not see any patients.
Anonymous | TrustRadius Reviewer

Add comparison