What users are saying about
18 Ratings
1 Rating
18 Ratings
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Score 7.8 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

ClearCare

It a great tool for the agency because it is easy to use (scheduling) and not too "techie" for individuals who are not very computer or browser savvy. For large scale, or complicated sales efforts it could use more features for tracking potential clients. If you are entering a lot of detailed and/or complicated narrative for care plans or potential client tracking, the interface is very basic and can be hard to work with. You are only given a small window where you're entering information.
Ken Helfers | TrustRadius Reviewer

EHR 24/7

Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

ClearCare
7.7
EHR 24/7
5.0
Real-time eligibility verification
ClearCare
7.1
EHR 24/7
Claims management
ClearCare
5.1
EHR 24/7
Coding
ClearCare
10.0
EHR 24/7
Patient billing
ClearCare
8.1
EHR 24/7
Financial Reporting
ClearCare
8.4
EHR 24/7
5.0

Patient Scheduling

ClearCare
8.2
EHR 24/7
8.5
Rule-based scheduling
ClearCare
8.0
EHR 24/7
9.0
Automated appointment reminders
ClearCare
7.6
EHR 24/7
8.0
Automated patient check-in
ClearCare
10.0
EHR 24/7
Multi-location support
ClearCare
7.3
EHR 24/7
Calendar interface
ClearCare
8.4
EHR 24/7

Electronic Medical Records

ClearCare
6.2
EHR 24/7
Charting / document management
ClearCare
7.7
EHR 24/7
Templates
ClearCare
5.7
EHR 24/7
Patient portal
ClearCare
7.1
EHR 24/7
Mobile/tablet support
ClearCare
6.4
EHR 24/7
Fax integration
ClearCare
7.0
EHR 24/7
Integration with other EMR and PM systems
ClearCare
6.0
EHR 24/7
Workflow automation
ClearCare
6.1
EHR 24/7
Speech recognition
ClearCare
5.0
EHR 24/7
Customization
ClearCare
6.0
EHR 24/7
E-prescribing
ClearCare
5.0
EHR 24/7

Medical Security and Privacy

ClearCare
6.2
EHR 24/7
8.0
HIPAA compliance
ClearCare
6.9
EHR 24/7
8.0
Role-based permission levels
ClearCare
8.0
EHR 24/7
8.0
Data backups and redundancy
ClearCare
5.2
EHR 24/7
Local mode / networking failsafe
ClearCare
4.6
EHR 24/7

Workflow and Scale

ClearCare
6.6
EHR 24/7
7.0
Task tracking
ClearCare
7.7
EHR 24/7
Specialty-specific workflows
ClearCare
5.0
EHR 24/7
Multi-office / multi-physician capabilities
ClearCare
7.0
EHR 24/7
7.0

Pros

ClearCare

  • ClearCare is quite user friendly. It was easy to pick up just by starting to use the software, clicking around to learn functionality.
  • By its nature of being web-based, we can access our full system after hours. This means that evening or weekend call-offs are much easier to staff. I can't imagine going back to software that is not web-based in this day and age.
  • While the noting of caregiver availability did take some time to get used to in the beginning (you enter the hours they are unavailable and work around that), it really does seem the best way to do it. The system will alert you if you are scheduling them for a shift they aren't actually available to take. As an added bonus, it also alerts if the shift triggers overtime. These alerts require an extra step to confirm that you want to add the shift.
  • The billing and payroll pages are pretty straightforward. We always have several people look over the numbers before exporting, so we don't usually have any errors in invoices or paychecks. If there is an error on an invoice that needs to be corrected, it is easy enough to edit and reprint.
  • The software includes a telephony system that requires caregivers to clock in and out of shifts. This adds a level of accuracy to both billing and payroll. If a client would ever question their invoice, we have verification that the caregiver was there, even if their parent with dementia claims nobody was there that day.
Anonymous | TrustRadius Reviewer

EHR 24/7

  • Very user friendly - click and add an appointment right on the calendar.
  • Able to see the whole office schedule, all doctors, at once.
  • Automatic reminders sent at different intervals to remind patients of their upcoming appointments.
Anonymous | TrustRadius Reviewer

Cons

ClearCare

  • NOTE: ALL CAPS USED HERE FOR EMPHASIS, SINCE BOLD OR UNDERLINE IS NOT AVAILABLE.
  • New caregiver application feature allows smart phone users to apply, BUT most don't complete their application, they only fill out the first screen. After that, it is like "herding cats" to try to get them to finish. ClearCare needs to provide instructions to SCROLL ALL THE WAY DOWN TO FAR RIGHT CORNER AND CLICK THE ORANGE "NEXT" BUTTON UNTIL ALL SECTIONS HAVE BEEN COMPLETED. Also, there is a button we can click in the partial application to obtain a link and copy and paste it into a message to the applicant asking that they finish their application. HOWEVER, it is incredibly long! It runs off my email screen. If that link could somehow be shortened....
  • Messaging is tricky for caregivers. Although ClearCare allows simultaneous sending of email and text, the long, unique email "from" address often causes those messages to go to SPAM/Junk. And the text messages come from a different area code, so many applicants ignore them. We have two pages of instructions for understanding ClearCare messages, and which ones NOT TO REPLY to that we go through during caregiver training, but they still forget.....if the automatic text reminders could possibly say DO NOT REPLY TO THIS AUTOMATIC REMINDER, that would help a lot! And is there a way to "spoof" our area code?
  • Care plans can only be typed using plain text. This makes it very hard to read. If they could allow HTML text, we could use numbers, bullets and other formatting to make care plans easier to read. Then it would be MORE LIKELY THAT CAREGIVERS WOULD FOLLOW THE INSTRUCTIONS ;-).
Robin Helfers | TrustRadius Reviewer

EHR 24/7

  • There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
  • It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
  • There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.
Anonymous | TrustRadius Reviewer

Usability

ClearCare

ClearCare 9.0
Based on 1 answer
I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
Tiffany Amico | TrustRadius Reviewer

EHR 24/7

No score
No answers yet
No answers on this topic

Support Rating

ClearCare

ClearCare 6.7
Based on 6 answers
They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.
Anonymous | TrustRadius Reviewer

EHR 24/7

EHR 24/7 6.0
Based on 1 answer
I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClearCare

ClearCare is great for the purpose of home care assistance is using it. UltiPro is more HR with a lot more options for certain information about clients and employees. Clear care also has billing and payroll in the system so there is no need to buy different software for billing.
Anonymous | TrustRadius Reviewer

EHR 24/7

No answers on this topic

Return on Investment

ClearCare

  • Same system for every location makes it easy for IT.
  • On the cheaper end of software.
  • Easily accessible from home/work/anywhere remote.
Anonymous | TrustRadius Reviewer

EHR 24/7

  • We are able to have appointments clearly scheduled weeks and months ahead of time so we save money by knowing when to have doctors come in or work elsewhere - we aren't having to pay a doctor to be here when there aren't patients scheduled.
  • We are able to pay doctors based on the number of office visits they have had with patients vs having to pay a base salary for a doctor even if they did not see any patients.
Anonymous | TrustRadius Reviewer

Pricing Details

ClearCare

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

EHR 24/7

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ClearCare
8.4
EHR 24/7
8.0

Usability

ClearCare
9.0
EHR 24/7

Support Rating

ClearCare
6.7
EHR 24/7
6.0

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