What users are saying about
20 Ratings
15 Ratings
20 Ratings
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Score 7.5 out of 100
15 Ratings
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Score 5.1 out of 100

Likelihood to Recommend

ClearCare

It a great tool for the agency because it is easy to use (scheduling) and not too "techie" for individuals who are not very computer or browser savvy. For large scale, or complicated sales efforts it could use more features for tracking potential clients. If you are entering a lot of detailed and/or complicated narrative for care plans or potential client tracking, the interface is very basic and can be hard to work with. You are only given a small window where you're entering information.
Ken Helfers | TrustRadius Reviewer

WebPT

The billing software, Therabill, is a bit antiquated. They really need to update billing. We went from OptimisPT / AdvancedMD. It was like taking 20 steps back. The reporting in Therabill is not anywhere near as up-to-date as AMD. They really need to update Therabill. The migration between WebPT and Therabill is usually pretty smooth.
Terri Kilgore | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

ClearCare
7.7
WebPT
Real-time eligibility verification
ClearCare
7.0
WebPT
Claims management
ClearCare
5.0
WebPT
Coding
ClearCare
10.0
WebPT
Patient billing
ClearCare
8.0
WebPT
Financial Reporting
ClearCare
8.3
WebPT

Patient Scheduling

ClearCare
8.1
WebPT
Rule-based scheduling
ClearCare
7.8
WebPT
Automated appointment reminders
ClearCare
7.4
WebPT
Automated patient check-in
ClearCare
10.0
WebPT
Multi-location support
ClearCare
7.1
WebPT
Calendar interface
ClearCare
8.3
WebPT

Electronic Medical Records

ClearCare
6.2
WebPT
Charting / document management
ClearCare
7.7
WebPT
Templates
ClearCare
5.5
WebPT
Patient portal
ClearCare
7.0
WebPT
Mobile/tablet support
ClearCare
6.3
WebPT
Fax integration
ClearCare
7.0
WebPT
Integration with other EMR and PM systems
ClearCare
6.0
WebPT
Workflow automation
ClearCare
6.0
WebPT
Speech recognition
ClearCare
5.0
WebPT
Customization
ClearCare
6.0
WebPT
E-prescribing
ClearCare
5.0
WebPT

Medical Security and Privacy

ClearCare
6.1
WebPT
HIPAA compliance
ClearCare
6.8
WebPT
Role-based permission levels
ClearCare
7.9
WebPT
Data backups and redundancy
ClearCare
5.1
WebPT
Local mode / networking failsafe
ClearCare
4.8
WebPT

Workflow and Scale

ClearCare
6.6
WebPT
Task tracking
ClearCare
7.7
WebPT
Specialty-specific workflows
ClearCare
5.0
WebPT
Multi-office / multi-physician capabilities
ClearCare
7.0
WebPT

Pros

ClearCare

  • ClearCare is quite user friendly. It was easy to pick up just by starting to use the software, clicking around to learn functionality.
  • By its nature of being web-based, we can access our full system after hours. This means that evening or weekend call-offs are much easier to staff. I can't imagine going back to software that is not web-based in this day and age.
  • While the noting of caregiver availability did take some time to get used to in the beginning (you enter the hours they are unavailable and work around that), it really does seem the best way to do it. The system will alert you if you are scheduling them for a shift they aren't actually available to take. As an added bonus, it also alerts if the shift triggers overtime. These alerts require an extra step to confirm that you want to add the shift.
  • The billing and payroll pages are pretty straightforward. We always have several people look over the numbers before exporting, so we don't usually have any errors in invoices or paychecks. If there is an error on an invoice that needs to be corrected, it is easy enough to edit and reprint.
  • The software includes a telephony system that requires caregivers to clock in and out of shifts. This adds a level of accuracy to both billing and payroll. If a client would ever question their invoice, we have verification that the caregiver was there, even if their parent with dementia claims nobody was there that day.
Anonymous | TrustRadius Reviewer

WebPT

  • They have the best EMR for documentation I have seen. It covers G-codes, Progress note frequency, KX modifier, and many others.
  • Service is second to none. They are prompt/ polite and efficient.
  • They stay current with changes in documentation requirements and practice patterns.
Dan Garcia | TrustRadius Reviewer

Cons

ClearCare

  • NOTE: ALL CAPS USED HERE FOR EMPHASIS, SINCE BOLD OR UNDERLINE IS NOT AVAILABLE.
  • New caregiver application feature allows smart phone users to apply, BUT most don't complete their application, they only fill out the first screen. After that, it is like "herding cats" to try to get them to finish. ClearCare needs to provide instructions to SCROLL ALL THE WAY DOWN TO FAR RIGHT CORNER AND CLICK THE ORANGE "NEXT" BUTTON UNTIL ALL SECTIONS HAVE BEEN COMPLETED. Also, there is a button we can click in the partial application to obtain a link and copy and paste it into a message to the applicant asking that they finish their application. HOWEVER, it is incredibly long! It runs off my email screen. If that link could somehow be shortened....
  • Messaging is tricky for caregivers. Although ClearCare allows simultaneous sending of email and text, the long, unique email "from" address often causes those messages to go to SPAM/Junk. And the text messages come from a different area code, so many applicants ignore them. We have two pages of instructions for understanding ClearCare messages, and which ones NOT TO REPLY to that we go through during caregiver training, but they still forget.....if the automatic text reminders could possibly say DO NOT REPLY TO THIS AUTOMATIC REMINDER, that would help a lot! And is there a way to "spoof" our area code?
  • Care plans can only be typed using plain text. This makes it very hard to read. If they could allow HTML text, we could use numbers, bullets and other formatting to make care plans easier to read. Then it would be MORE LIKELY THAT CAREGIVERS WOULD FOLLOW THE INSTRUCTIONS ;-).
Robin Helfers | TrustRadius Reviewer

WebPT

  • Within the customizable templates, I wish I could remove some elements unnecessary for my own discipline (Speech-Language Pathology).
  • When a patient changes insurance, the episode of care must be split into two cases: old insurance and new insurance. Creating a new case is a bit of a headache, as it involves re-entering much of the information, although there is a setting for copying a small amount of the prior personal data.
  • I'd like the cost to be lower!
Michelle Underhill, MA, CCC-SLP | TrustRadius Reviewer

Usability

ClearCare

ClearCare 9.0
Based on 1 answer
I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
Tiffany Amico | TrustRadius Reviewer

WebPT

WebPT 8.0
Based on 1 answer
Usability is great except some glitches. I will give 70 out of 100 because it isn't a perfect one. There are better software but they are more expensive.
Muhammad Hafeez | TrustRadius Reviewer

Performance

ClearCare

No score
No answers yet
No answers on this topic

WebPT

WebPT 9.0
Based on 2 answers
WebPT performs well when you comply with their recommended upload speed.WebPT coordinates effortlessly with Kareo, giving my practice a full, compliant EHR that feeds seamlessly into medical billing.
Michelle Underhill, MA, CCC-SLP | TrustRadius Reviewer

Support Rating

ClearCare

ClearCare 6.7
Based on 6 answers
They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.
Anonymous | TrustRadius Reviewer

WebPT

WebPT 7.0
Based on 1 answer
Best in the market but UI needs improvement. Maintenance should be on Sundays. Glitches should be fixed. Forms should be smarter and shorter.
Muhammad Hafeez | TrustRadius Reviewer

Alternatives Considered

ClearCare

ClearCare is great for the purpose of home care assistance is using it. UltiPro is more HR with a lot more options for certain information about clients and employees. Clear care also has billing and payroll in the system so there is no need to buy different software for billing.
Anonymous | TrustRadius Reviewer

WebPT

As I said early, my current employer has us use EPIC right now and I miss WebPT badly. As I said in the strengths column, there is a much easier interface, able to find where to document certain aspects of an evaluation much more easily. One thing that it doesn't have is a good integration of exercise regiments, which EPIC lacks as well. I'd love to find a documentation system that uses it's own pool of exercises to send to patients and can be easily documented with pictures so other PTs know exactly the exercises you were instructing a patient on.
Caileen Wood | TrustRadius Reviewer

Return on Investment

ClearCare

  • Same system for every location makes it easy for IT.
  • On the cheaper end of software.
  • Easily accessible from home/work/anywhere remote.
Anonymous | TrustRadius Reviewer

WebPT

  • It's a cost effective EHR.
  • Allows for marketing through WebPT.
  • Supply discount purchases through WebPT.
Terri Kilgore | TrustRadius Reviewer

Screenshots

Pricing Details

ClearCare

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClearCare Editions & Modules

Additional Pricing Details

WebPT

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

WebPT Editions & Modules

Edition
Enterprise$01
  1. Custom pricing
Additional Pricing Details
WebPT Enterprise packages are custom-made based on clinic needs, and prices vary accordingly.

Rating Summary

Likelihood to Recommend

ClearCare
8.4
WebPT
4.4

Usability

ClearCare
9.0
WebPT
8.0

Performance

ClearCare
WebPT
9.0

Support Rating

ClearCare
6.7
WebPT
7.0

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