What users are saying about
2 Ratings
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Score 6.1 out of 100
18 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

ClearDATA

ClearDATA recognized their challenges and made efforts to resolve them. However, they learned DR was not their forte. Instead, they turned their focus towards cloud application and data hosting. Considering the relationships built, I would try their services again, especially with some of our applications needing to be moved into a legacy format.
Anonymous | TrustRadius Reviewer

Rackspace Cloud Hosting

Augment current IT staff. Repeated tasks that can be part of a runbook. Setting up and tearing down of network services and servers.
Anonymous | TrustRadius Reviewer

Pros

ClearDATA

  • Leadership is very attentive, working hard to forge interpersonal relationships
Anonymous | TrustRadius Reviewer

Rackspace Cloud Hosting

  • Excellent customer service - Their support teams respond quickly.
  • Simplified migration services, limiting downtime.
  • Fantastic communication - They keep you appraised to any situations that may arise, whether it's day-to-day business or a change in service.
Stephen Adams | TrustRadius Reviewer

Cons

ClearDATA

  • Support was a challenge. Often tickets would sit until escalated.
  • Clear expectations on both sides caused communication challenges.
  • Data stored in the cloud was over 7 days old, and if there was a need to restore the data, business continuity would be greatly affected.
Anonymous | TrustRadius Reviewer

Rackspace Cloud Hosting

  • No real big issues with Rackspace itself. Some issues can occur with mail clients, but Rackspace support is helpful to sort them out.
Anonymous | TrustRadius Reviewer

Usability

ClearDATA

No score
No answers yet
No answers on this topic

Rackspace Cloud Hosting

Rackspace Cloud Hosting 7.0
Based on 1 answer
Due to their vast areas of expertise, they can be leveraged in different projects. They can also be used to augment the current architecture and provide redundancy as needed. We use their engineers to review architectures and get industry recommendations.
Anonymous | TrustRadius Reviewer

Support Rating

ClearDATA

No score
No answers yet
No answers on this topic

Rackspace Cloud Hosting

Rackspace Cloud Hosting 7.2
Based on 3 answers
Honestly, if it wasn't for the way in which ticket updates are shared, it would be a ten. They provide excellent support, from sales to technical to even migration services. I've always gotten my questions answered clearly, by someone who is human. If answers were displayed via email as well, rather than just a notice that I needed to login to see a message, it would be even better.
Stephen Adams | TrustRadius Reviewer

Alternatives Considered

ClearDATA

Zadara:This is our current provider. We have a SaaS (Storage as a Service) solution coupled with cloud disaster recovery. So far, this service has been exemplary.
Anonymous | TrustRadius Reviewer

Rackspace Cloud Hosting

LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.
Anonymous | TrustRadius Reviewer

Return on Investment

ClearDATA

  • Hard to say as we never really tested the data recovery, even though it was part of the scope of the project.
  • Considering the challenges, I would say we paid for something we didn't receive. However, when escalated we got somewhere.
  • From a customer service standpoint, it was 50/50.
Anonymous | TrustRadius Reviewer

Rackspace Cloud Hosting

  • I have overpaid in the past for services I didn't need
  • The steepish learning curve might slow things down at first
  • I have learned a lot using Rackspace Cloud Monitoring!
Tyler Hildebrandt | TrustRadius Reviewer

Pricing Details

ClearDATA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClearDATA Editions & Modules

Additional Pricing Details

Rackspace Cloud Hosting

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rackspace Cloud Hosting Editions & Modules

Edition
Minimum Service$500.001
  1. per month
Additional Pricing Details

Add comparison