What users are saying about
91 Ratings
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Score 8 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

ClearSlide

ClearSlide is quite easy to use and effective when presenting information and sharing screen. It's also easy for the prospect to access your site; they just click on a link. If an inside sales manager was looking to find out where his/her team might be losing prospects, Clearslide would be a great choice because the analytics show exactly how engaged a prospect is and at what point they start to lose interest. There is a monthly cost/annual contract involved to Clearslide, so for a startup that is very cost-conscious it might be best to investigate free conference/screenshare options, but the case could be made that the analytics will earn back the fee.
Jason Carlage | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

ClearSlide
Fathom Customer Care
6.2
Agent dashboard
ClearSlide
Fathom Customer Care
7.0
Validate callers
ClearSlide
Fathom Customer Care
6.0
Outbound response
ClearSlide
Fathom Customer Care
6.0
Call forwarding
ClearSlide
Fathom Customer Care
6.0
Click-to-call (CTC)
ClearSlide
Fathom Customer Care
7.0
Warm transfer
ClearSlide
Fathom Customer Care
7.0
Predictive dialing
ClearSlide
Fathom Customer Care
6.0
Interactive voice response
ClearSlide
Fathom Customer Care
6.0
REST APIs
ClearSlide
Fathom Customer Care
6.0
Call scripts
ClearSlide
Fathom Customer Care
6.0
Call tracking
ClearSlide
Fathom Customer Care
6.0
Multichannel integration
ClearSlide
Fathom Customer Care
6.0
CRM software integration
ClearSlide
Fathom Customer Care
5.0

Workforce Optimization (WFO)

ClearSlide
Fathom Customer Care
5.2
Inbound call routing
ClearSlide
Fathom Customer Care
4.0
Omnichannel inbound routing
ClearSlide
Fathom Customer Care
6.0
Recording
ClearSlide
Fathom Customer Care
5.0
Quality management
ClearSlide
Fathom Customer Care
5.0
Call analytics
ClearSlide
Fathom Customer Care
5.0
Historical reporting
ClearSlide
Fathom Customer Care
5.0
Live reporting
ClearSlide
Fathom Customer Care
5.0
Customer surveys
ClearSlide
Fathom Customer Care
5.0
Customer interaction analytics
ClearSlide
Fathom Customer Care
7.0

Pros

ClearSlide

  • CS easily loads in any web browser for client-facing meetings, which is awesome. No longer having to rely on an application of plug-in loading to present slides or do a screen share makes things simple for our teams and clients.
  • CS Outlook Plugin is very handy. Being able to share links to collateral from an existing email window pane has been incredibly helpful. This feature is a serious improvement from the earlier version of CS where you could only create links to collateral via their browser site.
  • The tracking capabilities that CS has embedded with linked collateral have been helpful in our client engagement strategy as an organization. Seeing what a client has viewed and for how long helps us know what they care about. Also, if they forward or share the information, we can also track that engagement.
Scott Isenga | TrustRadius Reviewer

Fathom Customer Care

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

ClearSlide

  • I don't love the conference line. The recording message at the beginning is particularly annoying.
  • I also wish it were easier to share multiple links quicker. It's somewhat of a cumbersome process.
  • It can occasionally be challenging to find the right materials to share at the moment quick enough.
J. Carter Saunders | TrustRadius Reviewer

Fathom Customer Care

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Likelihood to Renew

ClearSlide

ClearSlide 7.7
Based on 29 answers
ClearSlide is embedded in our culture and in our organization. The sales and marketing teams use ClearSlide on a daily basis to share information and presentations as well as communicate "what is working." Our leadership uses the analytics to provide improved feedback and coaching regarding bottlenecks our representatives are experiencing.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

No score
No answers yet
No answers on this topic

Usability

ClearSlide

ClearSlide 6.3
Based on 5 answers
Its easy to use from a presenter's perspective. Its web based so anyone who can navigate Facebook can open a live pitch or shared file. This makes it easy to give live demos, share files, and share screens with out downloading any software or installing java patches
Matt Judice | TrustRadius Reviewer

Fathom Customer Care

No score
No answers yet
No answers on this topic

Reliability and Availability

ClearSlide

ClearSlide 7.9
Based on 4 answers
It wasn't 100% but it was better than our experience with GoToMeeting.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

No score
No answers yet
No answers on this topic

Support Rating

ClearSlide

ClearSlide 7.3
Based on 9 answers
I was mostly involved in the implementation process and syncing ClearSlide with Salesforce, and I would say the support was mostly average. It took a few times to get everything scheduled, and a lot of the process was left up to me. I was reading through the documents that they supplied. It wasn't complicated, but more direct support would have been appreciated.
Alex Brielmann | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care 8.0
Based on 1 answer
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Online Training

ClearSlide

ClearSlide 8.0
Based on 2 answers
They do a good job
Douglas Jensen | TrustRadius Reviewer

Fathom Customer Care

No score
No answers yet
No answers on this topic

Implementation Rating

ClearSlide

ClearSlide 9.0
Based on 3 answers
Web based so easy for them to configure account
Douglas Jensen | TrustRadius Reviewer

Fathom Customer Care

No score
No answers yet
No answers on this topic

Alternatives Considered

ClearSlide

ClearSlide stacks up to be as good as any of the aforementioned tools. We selected Clearslide because of its ease of use and implementation. It did not take our team too long to get acclimated with how ClearSlide works and how they would be using it, allowing them to generate more meetings and more revenue.
David Cortez | TrustRadius Reviewer

Fathom Customer Care

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Scalability

ClearSlide

ClearSlide 9.1
Based on 1 answer
This product ROCKS!!!! ClearSlide shortened my sales cycle by over 50% by enabling to jump right into a LIVE demo on an initial client call so I don't have to waste time scheduling a demo at later date. People are busy and finding a time to schedule a call can take days or weeks
Kyle McDonald | TrustRadius Reviewer

Fathom Customer Care

No score
No answers yet
No answers on this topic

Return on Investment

ClearSlide

  • Has helped us close more deals because of the easy "on the fly" screen share
  • Also, you get a notification when people view your information so having that, I have followed up shortly after and closed the deal
  • Helps my team with all external presentations
Max J. Kouris | TrustRadius Reviewer

Fathom Customer Care

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Pricing Details

ClearSlide

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClearSlide Editions & Modules

Additional Pricing Details

Fathom Customer Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Fathom Customer Care Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ClearSlide
7.9
Fathom Customer Care
8.0

Likelihood to Renew

ClearSlide
7.7
Fathom Customer Care

Usability

ClearSlide
6.3
Fathom Customer Care

Reliability and Availability

ClearSlide
7.9
Fathom Customer Care

Performance

ClearSlide
10.0
Fathom Customer Care

Support Rating

ClearSlide
7.3
Fathom Customer Care
8.0

Online Training

ClearSlide
8.0
Fathom Customer Care

Implementation Rating

ClearSlide
9.0
Fathom Customer Care

Scalability

ClearSlide
9.1
Fathom Customer Care

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