What users are saying about
2 Ratings
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Score 6.6 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

cleverbridge

Cleverbridge is well-suited for big companies that have a client base and want to start online. If you have a wide range of products, and you sell worldwide--where different languages and different settings are needed for each region--then Cleverbridge is good solution. If you just want to start selling with limited stock and with couple of product types only in one region, then it's not good idea to begin with Cleverbridge.
Madina Mukhamedova | TrustRadius Reviewer

FinancialForce Billing

Again, it's a one-stop-shop and once you're up and running is a simple monthly AR process. The difficulties are in getting up and running.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

cleverbridge
7.9
FinancialForce Billing
Product catalog & listings
cleverbridge
8.0
FinancialForce Billing
Product management
cleverbridge
8.0
FinancialForce Billing
Bulk product upload
cleverbridge
6.3
FinancialForce Billing
Branding
cleverbridge
6.3
FinancialForce Billing
Mobile storefront
cleverbridge
8.3
FinancialForce Billing
Product variations
cleverbridge
9.3
FinancialForce Billing
Website integration
cleverbridge
8.3
FinancialForce Billing
Visual customization
cleverbridge
8.0
FinancialForce Billing
CMS
cleverbridge
8.7
FinancialForce Billing

Online Shopping Cart

cleverbridge
8.7
FinancialForce Billing
Abandoned cart recovery
cleverbridge
8.0
FinancialForce Billing
Checkout user experience
cleverbridge
9.3
FinancialForce Billing

Online Payment System

cleverbridge
9.7
FinancialForce Billing
eCommerce security
cleverbridge
9.7
FinancialForce Billing

eCommerce Marketing

cleverbridge
8.2
FinancialForce Billing
Promotions & discounts
cleverbridge
8.3
FinancialForce Billing
Personalized recommendations
cleverbridge
7.3
FinancialForce Billing
SEO
cleverbridge
9.0
FinancialForce Billing

eCommerce Business Management

cleverbridge
8.8
FinancialForce Billing
Multi-site management
cleverbridge
8.3
FinancialForce Billing
Order processing
cleverbridge
10.0
FinancialForce Billing
Inventory management
cleverbridge
9.3
FinancialForce Billing
Shipping
cleverbridge
9.0
FinancialForce Billing
Custom functionality
cleverbridge
7.3
FinancialForce Billing

Pros

cleverbridge

  • Excellent partnet
  • Terrific at subscription software
  • Excellent security and uptime
Anonymous | TrustRadius Reviewer

FinancialForce Billing

  • Aggregates the billing elements into a simple, functional area.
  • One-stop-shop for client billing.
  • Keeps all functions on one platform (assuming you run a SalesForce domain).
Anonymous | TrustRadius Reviewer

Cons

cleverbridge

  • Because of the many different settings, it becomes hard sometimes to set everything up
  • The slow system can take up to 10 seconds to save something
Madina Mukhamedova | TrustRadius Reviewer

FinancialForce Billing

  • Implementation is a lengthy, confusing process.
  • They could benefit from better communications and project planning during imps.
Anonymous | TrustRadius Reviewer

Usability

cleverbridge

cleverbridge 8.0
Based on 1 answer
Usability is native, but the system is complex. It has a knowledge base, but who reads that, right? So without explanation, sometimes it's hard to understand how to move and set things. But as soon as you get it, it's not a problem anymore. There are 2 major things, which keeps me from giving a higher score: 1 - Delay in time when making changes; can take up to 2 sec when opening a product, and 10 secs when saving a product update. When you do several updates, it is time consuming; 2 - A lot of settings, which also in the end becomes time consuming.
Madina Mukhamedova | TrustRadius Reviewer

FinancialForce Billing

No score
No answers yet
No answers on this topic

Support Rating

cleverbridge

No score
No answers yet
No answers on this topic

FinancialForce Billing

FinancialForce Billing 6.0
Based on 2 answers
I think FF can do better. Our support team has had some personnel changes during the on-boarding process. Hire trainers not SME's. SME's are not the most flexible, and trainers succeed when you succeed.
Anonymous | TrustRadius Reviewer

Alternatives Considered

cleverbridge

DR Waco e screwed up the company when we worked with them - they didn’t like customers - I know that sounds odd but it was true and their software was dreadful
Anonymous | TrustRadius Reviewer

FinancialForce Billing

This is our first AR product as a finance organiztion.
Anonymous | TrustRadius Reviewer

Return on Investment

cleverbridge

  • We couldn’t have done this on our own
  • They provided cost-effective eCommerce for us
Anonymous | TrustRadius Reviewer

FinancialForce Billing

  • Have not seen the ROI yet. Still working out the kinks of implementation.
  • Client on-boarding (post implementation) is a fluid process. Not easy, but fluid and repeatable.
Anonymous | TrustRadius Reviewer

Pricing Details

cleverbridge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FinancialForce Billing

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

cleverbridge
6.6
FinancialForce Billing
8.0

Usability

cleverbridge
8.0
FinancialForce Billing

Support Rating

cleverbridge
FinancialForce Billing
6.0

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