What users are saying about
3 Ratings
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Score 6 out of 100
5 Ratings
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Score 6 out of 100

Feature Set Ratings

    Online Storefront

    7.9

    cleverbridge

    79%

    TrueCommerce Nexternal

    Feature Set Not Supported
    N/A
    cleverbridge ranks higher in 9/9 features

    Product catalog & listings

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Product management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Bulk product upload

    6.3
    63%
    2 Ratings
    N/A
    0 Ratings

    Branding

    6.3
    63%
    2 Ratings
    N/A
    0 Ratings

    Mobile storefront

    8.3
    83%
    2 Ratings
    N/A
    0 Ratings

    Product variations

    9.4
    94%
    2 Ratings
    N/A
    0 Ratings

    Website integration

    8.3
    83%
    2 Ratings
    N/A
    0 Ratings

    Visual customization

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    CMS

    8.7
    87%
    2 Ratings
    N/A
    0 Ratings

    Online Shopping Cart

    8.7

    cleverbridge

    87%

    TrueCommerce Nexternal

    Feature Set Not Supported
    N/A
    cleverbridge ranks higher in 2/2 features

    Abandoned cart recovery

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Checkout user experience

    9.4
    94%
    2 Ratings
    N/A
    0 Ratings

    Online Payment System

    9.7

    cleverbridge

    97%

    TrueCommerce Nexternal

    Feature Set Not Supported
    N/A
    cleverbridge ranks higher in 1/1 features

    eCommerce security

    9.7
    97%
    2 Ratings
    N/A
    0 Ratings

    eCommerce Marketing

    8.2

    cleverbridge

    82%

    TrueCommerce Nexternal

    Feature Set Not Supported
    N/A
    cleverbridge ranks higher in 3/3 features

    Promotions & discounts

    8.3
    83%
    2 Ratings
    N/A
    0 Ratings

    Personalized recommendations

    7.3
    73%
    2 Ratings
    N/A
    0 Ratings

    SEO

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    eCommerce Business Management

    8.8

    cleverbridge

    88%

    TrueCommerce Nexternal

    Feature Set Not Supported
    N/A
    cleverbridge ranks higher in 5/5 features

    Multi-site management

    8.3
    83%
    2 Ratings
    N/A
    0 Ratings

    Order processing

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Inventory management

    9.4
    94%
    2 Ratings
    N/A
    0 Ratings

    Shipping

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Custom functionality

    7.3
    73%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • TrueCommerce Nexternal is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    6.6

    cleverbridge

    66%
    2 Ratings
    9.2

    TrueCommerce Nexternal

    92%
    3 Ratings

    Likelihood to Renew

    cleverbridge

    N/A
    0 Ratings
    8.5

    TrueCommerce Nexternal

    85%
    3 Ratings

    Usability

    8.0

    cleverbridge

    80%
    1 Rating
    9.0

    TrueCommerce Nexternal

    90%
    2 Ratings

    Support Rating

    cleverbridge

    N/A
    0 Ratings
    10.0

    TrueCommerce Nexternal

    100%
    4 Ratings

    Implementation Rating

    cleverbridge

    N/A
    0 Ratings
    10.0

    TrueCommerce Nexternal

    100%
    2 Ratings

    Likelihood to Recommend

    cleverbridge

    Cleverbridge is well-suited for big companies that have a client base and want to start online. If you have a wide range of products, and you sell worldwide--where different languages and different settings are needed for each region--then Cleverbridge is good solution. If you just want to start selling with limited stock and with couple of product types only in one region, then it's not good idea to begin with Cleverbridge.
    Madina Mukhamedova | TrustRadius Reviewer

    TrueCommerce Nexternal

    If you want to sell online and need a platform, you should select Nexternal. If it is within your budget and you want to have success, Nexternal is the way to go. Since switching to Nexternal from Kreck, our online sales have more than tripled!
    Kielly Lewis | TrustRadius Reviewer

    Pros

    cleverbridge

    • Excellent partnet
    • Terrific at subscription software
    • Excellent security and uptime
    Anonymous | TrustRadius Reviewer

    TrueCommerce Nexternal

    • Nexternal's customer service is the best in the business. Each account comes with a dedicated account rep who answers the phone when you call, and personally replies to your emails within a very reasonable time - sometimes within minutes!
    • Nexternal is consistently improving their platform with added tools and 3rd party integrations for everything from social sharing and email campaign management to search optimization tools and automatic product feed integrations such as Amazon.
    • Nexternal offers site security and PCI compliance out of the box. There is no need for an additional SSL, nor do you need to worry about the security of your clients' personal information.
    • Nexternal is scalable and grows with your business. We have more than a handful of clients who have been with Nexternal for more than 10 years. In web-speak, that's like 50 years!
    • The Nexternal shopping cart template can be customized to create a consistently branded experience from your home page throughout the entire shopping process.
    • Nexternal offers a host of API and XML toolsets that allow clients to sync data between their ecommerce platform and most any other third party platform, thereby coordinating the operations of your business and cutting down on management time.
    Katie Partridge | TrustRadius Reviewer

    Cons

    cleverbridge

    • Because of the many different settings, it becomes hard sometimes to set everything up
    • The slow system can take up to 10 seconds to save something
    Madina Mukhamedova | TrustRadius Reviewer

    TrueCommerce Nexternal

    • Nexternal needs a POS system that enables you to swipe credit cards. We switched to a different system because this was a limitation of Nexternal. At the point of purchase we used to have to write everything down and enter in later.
    • The shipping functionality is extremely basic. The shipping address check for each state never worked properly. Also, with our new system, the woman who does the compliance can pull all reports per state out of it. Nexternal does not have that capability.
    Stephanie Barnett | TrustRadius Reviewer

    Pricing Details

    cleverbridge

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    TrueCommerce Nexternal

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    cleverbridge

    No score
    No answers yet
    No answers on this topic

    TrueCommerce Nexternal

    TrueCommerce Nexternal 8.5
    Based on 3 answers
    I'm so happy with Nexternal I don't see myself using any other platform. We currently only use Nexternal for our web store, but we are looking to expand into the tasting rooms and offer mobile points of sale.
    Kielly Lewis | TrustRadius Reviewer

    Usability

    cleverbridge

    cleverbridge 8.0
    Based on 1 answer
    Usability is native, but the system is complex. It has a knowledge base, but who reads that, right? So without explanation, sometimes it's hard to understand how to move and set things. But as soon as you get it, it's not a problem anymore. There are 2 major things, which keeps me from giving a higher score: 1 - Delay in time when making changes; can take up to 2 sec when opening a product, and 10 secs when saving a product update. When you do several updates, it is time consuming; 2 - A lot of settings, which also in the end becomes time consuming.
    Madina Mukhamedova | TrustRadius Reviewer

    TrueCommerce Nexternal

    TrueCommerce Nexternal 9.0
    Based on 2 answers
    Nexternal has been around for over a decade - they may have defined the ecommerce admin panel. That said, they could stand to update it a bit - adding more drag and drop functionality and integrating a more comprehensive CMS allowing your home page to be part of your ecommerce website.
    Katie Partridge | TrustRadius Reviewer

    Support Rating

    cleverbridge

    No score
    No answers yet
    No answers on this topic

    TrueCommerce Nexternal

    TrueCommerce Nexternal 10.0
    Based on 4 answers
    Doreen and Lanette are my lovely ladies. They are always available and do whatever they can to make sure I am taken care of. They have always been there for me and I know they will always be there for me.
    Kielly Lewis | TrustRadius Reviewer

    Implementation Rating

    cleverbridge

    No score
    No answers yet
    No answers on this topic

    TrueCommerce Nexternal

    TrueCommerce Nexternal 10.0
    Based on 2 answers
    I had help from start to finish. Doreen, my rep, was very patient, concise, clear, and she has always had the answers I need. Setting up your store is time consuming at first, but with the support system that Nexternal offers, it is painless.
    Kielly Lewis | TrustRadius Reviewer

    Alternatives Considered

    cleverbridge

    DR Waco e screwed up the company when we worked with them - they didn’t like customers - I know that sounds odd but it was true and their software was dreadful
    Anonymous | TrustRadius Reviewer

    TrueCommerce Nexternal

    Nexternal is a much more basic system in terms of an OMS system but it has much more limitations compared to Submerse. Submerse however is a newer products with a ton of glitches and terrible reporting methods. If Nexternal created a POS system and revamped their shipping capabilities, I would choose Nexternal.
    Stephanie Barnett | TrustRadius Reviewer

    Return on Investment

    cleverbridge

    • We couldn’t have done this on our own
    • They provided cost-effective eCommerce for us
    Anonymous | TrustRadius Reviewer

    TrueCommerce Nexternal

    • Because we are a development team who focuses on integrating Nexternal with our clients' sites, we can't speak to specific ROI or conversions, however, the length of time our clients stick with Nexternal says it all - in an industry where there are no shortage of choices in platforms, we have rarely ever moved a client from Nexternal to another platform. Instead, the vast majority of our clients who use Nexternal now either started off with the platform or moved to Nexternal from a less-than platform. We have clients who have been with Nexternal for over a decade, and that's really saying something.
    • In the 10+ years that we have worked with Nexternal we have developed a solid relationship that is built solely on trust. We don't get any commission for referring customers to their site, nor do they receive any commission for sending customers our way. We work together because we enjoy it and we know that the other is dependable and worthwhile.
    Katie Partridge | TrustRadius Reviewer

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