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75 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Sprinklr Modern Research

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75 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Attribute Ratings

  • Sprinklr Modern Research is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

CleverMaps (formerly CleverAnalytics)

80%
1 Rating
9.0

Sprinklr Modern Research

90%
26 Ratings

Usability

CleverMaps (formerly CleverAnalytics)

N/A
0 Ratings
8.2

Sprinklr Modern Research

82%
1 Rating

Support Rating

CleverMaps (formerly CleverAnalytics)

N/A
0 Ratings
7.4

Sprinklr Modern Research

74%
6 Ratings

Likelihood to Recommend

CleverMaps (formerly CleverAnalytics)

If you need to characterize the loaded data with statistical parameters, it is preferable to do the analysis previously and only load the results for the software to show them. This does not detract from the software, it is simply impossible to "have the best of everything" in a single application.
Rafael Becemberg | TrustRadius Reviewer

Sprinklr Modern Research

Sprinklr Modern Research offers us a good amount of coverage when we want to search for our chosen keywords or brand mentions across the wider social & news landscape. Certain platforms are of course harder to track than others, while others offer a huge amount of opportunity and Sprinklr does a fantastic job of visualising this. We find that image recognition is one area where there is room for improvement.
Anonymous | TrustRadius Reviewer

Pros

CleverMaps (formerly CleverAnalytics)

  • The response of the software to the requirements has been consistently fast. Only in extreme cases where the speed of the internet system present in the site where the tool is being used is extremely slow, we have recorded delays in accessing information.
  • The software allows the possibility of several people located in different geographic locations, simultaneously accessing the same information, without interfering with each other.
  • It has made it possible to detect "information gaps" that were thought to be non-existent, and that resulted in expedited decision-making, to try to fill the gap or to find alternative solutions, not initially contemplated.
Rafael Becemberg | TrustRadius Reviewer

Sprinklr Modern Research

  • Product Insight — Being able to add in our products so we can have positive and negative insights.
  • Community Insights — We were able to watch out community and see what they were talking about.
  • Crisis Monitoring — Being able to have dashboards that would monitor for crises across the internet.
Brittnee Miller | TrustRadius Reviewer

Cons

CleverMaps (formerly CleverAnalytics)

  • It is not functional if it is intended to be used in small mobile screens, since to achieve an adequate visualization of the maps and the side panel, at least one screen the size of a tablet is needed.
  • There are times when you do not want to show (for reasons of confidentiality or for commercial reasons, for example) all the data that is associated and loaded in the database. So far we have not found a way to load the data in a way that ensures that "sensitive data" is displayed only when desired, and not automatically with the data set in general. The option is possible. Research is continuing on this.
Rafael Becemberg | TrustRadius Reviewer

Sprinklr Modern Research

  • Include more sources in listening, every time we share listening data with a wider team we also make them aware of listening limitations as our data is very often challenged
  • 'Uncategorized' age category in demographics for listening - it's always a majority which doesn't look great
  • Overall the main feedback is that there is so much data available but it's very difficult to extract any insights from listening/benchmarking. Some inspiration/advice would be much appreciated.
Anonymous | TrustRadius Reviewer

Pricing Details

CleverMaps (formerly CleverAnalytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Sprinklr Modern Research

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

CleverMaps (formerly CleverAnalytics)

No score
No answers yet
No answers on this topic

Sprinklr Modern Research

Sprinklr Modern Research 8.2
Based on 1 answer
Sprinklr offers an extremely intuitive platform, which supports the creation of dashboards with an array of your own chosen widgets. This means you can have an extremely simple or complex dashboard, depending on your audience.
Anonymous | TrustRadius Reviewer

Support Rating

CleverMaps (formerly CleverAnalytics)

No score
No answers yet
No answers on this topic

Sprinklr Modern Research

Sprinklr Modern Research 7.4
Based on 6 answers
We have had some good experiences, especially during renewal periods, but support has suddenly disappeared when the renewal is completed. Also, while we have multiple teams, those deemed more important or more likely to expand their purchase are given more attention. This decision comes from Sprinklr, not internally, so they are prioritizing support for teams which are actually not the teams paying the majority of the money for the service.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CleverMaps (formerly CleverAnalytics)

With sincerity, the company has not opted in particular for any of these applications. It has evaluated the benefits and weaknesses of the named applications and other additional ones that are not included in the previous list.As it happens with almost everything in life: there are skills and potentialities of a software that are more applicable in certain fields of work, and for certain characteristics inherent to the data that it handles.Within this same company, there are applications that are more useful for a certain type of data and information and less versatile for others.
More important is the knowledge that must have, about the data and processes involved, the person who has the responsibility of selecting a certain software.
Rafael Becemberg | TrustRadius Reviewer

Sprinklr Modern Research

They are not included in all the things. it is integrated with different AI technologies. I like working with the Sprinklr team and building my own dashboards for new initiatives. The insights presented about the market are unmatched. See what people say about my brand or category like the hashtag research function for Instagram and Twitter. It would even suggest hashtags. Ease of use - from bullion coding/keyword building to analytics dashboarding
Pravin Angane | TrustRadius Reviewer

Return on Investment

CleverMaps (formerly CleverAnalytics)

  • It allowed detecting "information gaps" in places where it was not expected that this scenario could occur.
  • It has made it possible to quickly visualize, locations where, although information existed, this information was relatively old, or of low quality compared to that which can be obtained with the most recent technologies.
  • The detection of these scenarios improved the level of satisfaction that the company routinely asks of its clients, who stated that they are highly satisfied with the level of knowledge that the company has in relation to information, especially the historical records, that in our field of action is of high importance.
Rafael Becemberg | TrustRadius Reviewer

Sprinklr Modern Research

  • It has definitely improved our analytical insights by making the platform flexible enough to be able to deep dive and pull up a report on any metric and drive it.
  • Real-time data is the boss of all. It helps us fix things with engagement team before the damage is done.
  • User friendly UI has made it easy to operate and increase productivity.
Priya Amarnath | TrustRadius Reviewer

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