IFS Field Service Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IFS Field Service Management
Score 9.2 out of 10
N/A
IFS Field Service Management (formerly Metrix) is the field service management application from Industrial and Financial Systems (IFS). It is built around features such as a contact center, dynamic scheduling, and service contract management.N/A
Pricing
IFS Field Service Management
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
IFS Field Service Management
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
IFS Field Service Management
Considered Both Products
IFS Field Service Management
Chose IFS Field Service Management
I was not part of the software selection process and cannot provide insight into any of the alternatives in this arena at this time.
Top Pros
Top Cons
Best Alternatives
IFS Field Service Management
Small Businesses
Kickserv
Kickserv
Score 9.3 out of 10
Medium-sized Companies
Jotform
Jotform
Score 8.7 out of 10
Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
All AlternativesView all alternatives
User Ratings
IFS Field Service Management
Likelihood to Recommend
7.0
(1 ratings)
User Testimonials
IFS Field Service Management
Likelihood to Recommend
IFS
IFS Field Service Management is well suited for ad-hoc reporting and querying of your dataset(s). It also is great for inventory management, processing orders, and handling EDI transaction sets to third party partners and suppliers.
Read full review
Pros
IFS
  • Order Placement - IFS makes placing orders quite easy. From the simple interface down to selecting inventory, the experience is simple and clean
  • Reporting - Querying database records is straightforward and easy to do. Queries can then be drilled down to individual records or exported to excel for further manipulation and analysis.
  • Customer Creation - Creating new customers and managing and maintaining existing records is a simple and easily repeatable exercise
Read full review
Cons
IFS
  • Field Customization - Adding fields or inputs to particular entities is not very easy. In a world of point and click development, IFS is behind the curve
  • Order Automation - for bulk order placement it would be nice to have an easy mechanism to upload orders via an Excel or csv template. We've written some custom programs to perform this, but a more user friendly, "out of box" solution would be welcomed.
Read full review
Alternatives Considered
IFS
I was not part of the software selection process and cannot provide insight into any of the alternatives in this arena at this time.
Read full review
Return on Investment
IFS
  • Positive - streamlined order processing has allowed our business to scale without requiring additional bodies for that specific need.
  • Positive - Reporting has allowed valuable insight into historic business trends which has allowed us to be proactive instead of reactive in many areas.
  • Negative - Customizations have proved costly and cumbersome when upgrading to the next version of the software.
Read full review
ScreenShots