Click2Magic vs. eGain

Click2Magic

9 Reviews and Ratings

eGain

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Click2Magic	Score 8.9 out of 10	N/A	Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets users know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. Click2Magic can be integrated across the websites of web and mobile apps as a…	$18 per month
eGain	Score 6.8 out of 10	N/A	eGain is a cloud-based customer engagement hub (CEH) used by contact centers to facilitate omnichannel sales and customer service. It includes call tracking, click to call, live chat and cobrowsing, social media customer service, email support ticket management, social offers, and a knowledgebase for agent enablement and/or customer self-service. It can be integrated with Cisco Unified Contact Center Enterprise to extend Cisco's voice capabilities with web self-service, chat, knowledgebase, and…	N/A

Pricing

Click2Magic

eGain

Editions & Modules

ADD-ON: $18
per month
PROFESSIONAL: $39
Per Seat/Month, Billed Annually.
ENTERPRISE: $69
Per Seat/Month, Billed Annually.

No answers on this topic

Offerings

Pricing Offerings
Click2Magic	eGain
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

$39 Per Seat/Month, Billed Annually.

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Click2Magic	eGain
Top Pros	Pro Real time communication Pro Website visitors Pro Lead generation	No answers on this topic
Top Cons	Minus Useful features	No answers on this topic

Best Alternatives
	Click2Magic	eGain
Small Businesses	Gist Score 9.6 out of 10	Sogolytics Score 8.9 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	CustomerSuccessBox Score 9.5 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Quadient Inspire Score 9.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Click2Magic	eGain
Likelihood to Recommend	9.7 (5 ratings)	7.0 (1 ratings)

User Testimonials
	Click2Magic	eGain
Likelihood to Recommend	Tvisha Systems Pvt Ltd It is best suited for sales, marketplaces, and customer support. Savitri Nayani Digital Marketing Executive Read full review	eGain Corporation Search function Global Synonyms Guided Helps. Documentation does a great job of describing features but lacks the big picture of how things relate to one another. Strong consulting partnership and customer focus. There are areas where they need to improve - Improve compliance & risk management plus Improve customer relations/service. Incentivized Verified User Anonymous Read full review
Pros	Tvisha Systems Pvt Ltd Personalized conversations CRM integration Powerful archives Maanav Raj Digital Marketing Executive Read full review	eGain Corporation Multiple options to choose channel of your convenience The product capabilities are very good. Easy for integration and deployment Strong consulting partnership Incentivized Verified User Anonymous Read full review
Cons	Tvisha Systems Pvt Ltd This live chat app is easy to use and implement. No complexity! Sai Pratyush Software Developer Read full review	eGain Corporation Service and support needs to be done better. Compliance and risk management needs to be improved Incentivized Verified User Anonymous Read full review
Alternatives Considered	Tvisha Systems Pvt Ltd This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software. Shaik Imran Search Engine Optimization Analyst Read full review	eGain Corporation While searching for a Customer Experience software, eGain came first in the search and we were pretty satisfied with the product features it has. We liked the support and customer service which made sure all our queries were answered in a very short turnaround time. Incentivized Verified User Anonymous Read full review
Return on Investment	Tvisha Systems Pvt Ltd Through Click2Magic we got more number of leads it helped our company to understand the query's of the customer through live chat support Ramya jamanjyothi Digital Marketing Intern Read full review	eGain Corporation eGain helped in improvising our customer engagements Customer retention was made possible as the tool helps us analyse the painpoints of the customer Social Media Marketing helped to gain a lot of customers with minimal cost incurred. Incentivized Verified User Anonymous Read full review
ScreenShots	Click2Magic Screenshots