What users are saying about
1 Rating
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Top Rated
101 Ratings
1 Rating
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Score 10 out of 100

Genesys DX (formerly Bold360)

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Top Rated
101 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Click2Magic

It is best suited for companies who give support to their customers who visit the website.
Ramya jamanjyothi | TrustRadius Reviewer

Genesys DX (formerly Bold360)

The relationship building with the entire team at LMI from Sales, to the Account Manager to our Customer Relationship manager and their product Bold360 was excellent. They were always willing to listen to different ideas and try to make them work for us
Ace Corporation | TrustRadius Reviewer

Pros

Click2Magic

No answers on this topic

Genesys DX (formerly Bold360)

  • We’ve built our environment to scale globally and currently leveraging the platform in U.S., LATAM, BRAZIL, APAC, and EMEA.
  • Email integration with Outlook has helped channel emails to agents by skill set.
  • The knowledgebase has shared global articles, which are auto-translated to our fans who engage our brands based on their questions.
  • I want to add kudos to the support received from our Customer Success Manager and Technical Account Manager.
Anonymous | TrustRadius Reviewer

Cons

Click2Magic

No answers on this topic

Genesys DX (formerly Bold360)

  • Reporting capabilities. I think the dashboard and reporting tool could contain more details in terms of what data is visible and available to the user/administrator.
  • Native mobile applications to provide added support.
  • Improving the beta testing program to use new features before understanding whether the update can be pushed out without causing issues with the end-user.
Anonymous | TrustRadius Reviewer

Usability

Click2Magic

No score
No answers yet
No answers on this topic

Genesys DX (formerly Bold360)

Genesys DX (formerly Bold360) 8.0
Based on 20 answers
Day-to-day use of Bold360 AI (chatbot) use (reviewing new questions, adding new responses, tagging, etc.) is fairly simple, but utilizing more advanced features and custom channeling, etc. typically require escalation to developers and may require additional costs if you want help to implement
Anonymous | TrustRadius Reviewer

Support Rating

Click2Magic

No score
No answers yet
No answers on this topic

Genesys DX (formerly Bold360)

Genesys DX (formerly Bold360) 8.3
Based on 23 answers
Great customer support management provided by LogMeIn, which gives you a direct line with regular meetings with the company to make sure your implementation is a success. [The] account manager is always readily available as well for engagement. Opportunities though exist in a balance between professional services support and VIP support that can be improved upon more.
Anthony M. Pacitti II, MBA, MSIS | TrustRadius Reviewer

Alternatives Considered

Click2Magic

Yes, I recommend Click2Magic to every domain
Ramya jamanjyothi | TrustRadius Reviewer

Genesys DX (formerly Bold360)

I used LivePerson in my previous company. It was the same as BoldChat in terms of being a standalone chat application. But when I started using Bold360, for the very first time I felt I'd found a tool that made chat a really good channel for communications.
Pradeep Kumar | TrustRadius Reviewer

Return on Investment

Click2Magic

  • Through Click2Magic we got more number of leads
  • it helped our company to understand the query's of the customer through live chat support
Ramya jamanjyothi | TrustRadius Reviewer

Genesys DX (formerly Bold360)

  • Considerable saving on ticket deflection so return on investment
  • Saved on extra support engineer recruitment through self service
  • Enabled support engineers to concentrate on more complex customer issues as simple and semi-complex issues are generally dealt with through self service--so better quality of service for customers
Anonymous | TrustRadius Reviewer

Screenshots

Genesys DX (formerly Bold360)

Pricing Details

Click2Magic

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$39 per month

Click2Magic Editions & Modules

Edition
PROFESSIONAL$391
ENTERPRISE$691
ADD-ON$182
  1. Per Seat/Month, Billed Annually.
  2. per month
Additional Pricing Details

Genesys DX (formerly Bold360)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Genesys DX (formerly Bold360) Editions & Modules

Additional Pricing Details

Add comparison