Click2Magic vs IBM Watson Assistant

Likelihood to Recommend

It is best suited for companies who give support to their customers who visit the website.

Digital Marketing Intern

Tvisha Technologies IncorporationComputer Software, 201-500 employees

If the initial configs are done right, IBM Watson Assistant is a very reliable platform that can be used in multiple business used cases / scenarios. The out of the box solution is very robust and can provide most basic functionalities. Testing the platform in a test bed (in a DEV or a UAT environment) is extremely useful to test all different used cases before deploying in Production. The IBM account team is also very helpful in gathering the overall business requirements and working on the UAT / DEV test set up.

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Verified User

Engineer in Information Technology

Financial Services Company, 10,001+ employees

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Pros

No answers on this topic

You can create unlimited intent, entity and dialogue to segregate the questions in various groups, capture information and respond correctly. Example: if the visitors want to know about a service that the company offers. You can create intent with all variation of questions, capture necessary information for example industry, size, problems etc, and then respond correctly.
You can train Watson Assistant within minutes and test the response.

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Verified User

Manager in Information Technology

Internet Company, 11-50 employees

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Cons

No answers on this topic

API v2 is still not very efficient in term of manipulating the conversation. API v1 is way more flexible.
There is a limit on the number of skills per IBM Watson Assistant instance, which is causing us trouble creating skills programmatically.
We are unable to use our own language model.

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Shadi Khalifa

Adjunct Assistant Professor

Queen's UniversityResearch, 10,001+ employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

IBM Watson Assistant 9.0

Based on 1 answer

The ease of use and scalability options enabled me to provide the above rating.

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Chakravarthy SSNTK

Practice Manager - Cognitive, IoT and AI

Miracle Software Systems, IncInformation Technology and Services, 1001-5000 employees

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Support Rating

No score

No answers yet

No answers on this topic

IBM Watson Assistant 8.9

Based on 8 answers

We've rarely had to engage support, but they've always been prompt in responding and very attentive. Support experiences have been extremely positive (but we're mostly happy that we just don't have any cause to routinely need support in the first place!).

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Verified User

Director in Human Resources

Health, Wellness and Fitness Company, 10,001+ employees

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Online Training

No score

No answers yet

No answers on this topic

IBM Watson Assistant 10.0

Based on 1 answer

I had attended a one day training, which included the designing of IBM Watson Assistant. However, I am looking to work intensively on exploring the various dimensions and integrations for enhanced customer engagement.

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Sridevi Patil

Lecturer

VidyalankarE-Learning, 51-200 employees

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Alternatives Considered

Yes, I recommend Click2Magic to every domain

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Ramya jamanjyothi

Digital Marketing Intern

Tvisha Technologies IncorporationComputer Software, 201-500 employees

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IBM Watson Assistant has a competitive cost structure, is easy to integrate with Intercom, and is more scalable as we look to future enhancements such as speech-to-text, document upload/analytics, and natural language processing across multiple languages.IBM technical support / case resolution is good.IBM updates / communication, product enhancements are clearly communicated.

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Samir Shah

Head of Automation

Fly Now Pay LaterFinancial Services, 11-50 employees

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Return on Investment

Through Click2Magic we got more number of leads
it helped our company to understand the query's of the customer through live chat support

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Ramya jamanjyothi

Digital Marketing Intern

Tvisha Technologies IncorporationComputer Software, 201-500 employees

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Overall the results have been positive. We had an 84% reduction in calls for a student and teacher service solution in an educational institution.
Benefits such as reducing call handling time from a few weeks to a few seconds have also been reported.

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Gustavo Reis

COO (Chief Operating Officer)

CAMSS GroupInformation Technology and Services, 11-50 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Required

$39 per month

Click2Magic Editions & Modules

Edition

PROFESSIONAL	$39¹
ENTERPRISE	$69¹
ADD-ON	$18²

Per Seat/Month, Billed Annually.
per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

IBM Watson Assistant Editions & Modules

Edition

Lite	$0¹
Plus	$140¹
Enterprise	Contact for pricing

per month
none

Additional Pricing Details

Billing for the use of Watson Assistant is managed through your IBM Cloud® account. The metrics that are used for billing purposes differ based on your plan type. You can be billed based on the number of API calls made to a service instance or on the number of active users who interact with the instance.

Click2Magic vs IBM Watson Assistant

Click2Magic

IBM Watson Assistant

Pros

Cons

Likelihood to Renew

Support Rating

Online Training

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Click2Magic Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

IBM Watson Assistant Editions & Modules

Edition

Additional Pricing Details

Add comparison