What users are saying about
1 Rating
Top Rated
30 Ratings
1 Rating
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Score 10 out of 100
Top Rated
30 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Click2Magic

It is best suited for companies who give support to their customers who visit the website.
Ramya jamanjyothi | TrustRadius Reviewer

IBM Watson Assistant

If the initial configs are done right, IBM Watson Assistant is a very reliable platform that can be used in multiple business used cases / scenarios. The out of the box solution is very robust and can provide most basic functionalities. Testing the platform in a test bed (in a DEV or a UAT environment) is extremely useful to test all different used cases before deploying in Production. The IBM account team is also very helpful in gathering the overall business requirements and working on the UAT / DEV test set up.
Anonymous | TrustRadius Reviewer

Pros

Click2Magic

No answers on this topic

IBM Watson Assistant

  • You can create unlimited intent, entity and dialogue to segregate the questions in various groups, capture information and respond correctly. Example: if the visitors want to know about a service that the company offers. You can create intent with all variation of questions, capture necessary information for example industry, size, problems etc, and then respond correctly.
  • You can train Watson Assistant within minutes and test the response.
Anonymous | TrustRadius Reviewer

Cons

Click2Magic

No answers on this topic

IBM Watson Assistant

  • API v2 is still not very efficient in term of manipulating the conversation. API v1 is way more flexible.
  • There is a limit on the number of skills per IBM Watson Assistant instance, which is causing us trouble creating skills programmatically.
  • We are unable to use our own language model.
Shadi Khalifa | TrustRadius Reviewer

Likelihood to Renew

Click2Magic

No score
No answers yet
No answers on this topic

IBM Watson Assistant

IBM Watson Assistant 9.0
Based on 1 answer
The ease of use and scalability options enabled me to provide the above rating.
Chakravarthy SSNTK | TrustRadius Reviewer

Support Rating

Click2Magic

No score
No answers yet
No answers on this topic

IBM Watson Assistant

IBM Watson Assistant 8.9
Based on 8 answers
We've rarely had to engage support, but they've always been prompt in responding and very attentive. Support experiences have been extremely positive (but we're mostly happy that we just don't have any cause to routinely need support in the first place!).
Anonymous | TrustRadius Reviewer

Online Training

Click2Magic

No score
No answers yet
No answers on this topic

IBM Watson Assistant

IBM Watson Assistant 10.0
Based on 1 answer
I had attended a one day training, which included the designing of IBM Watson Assistant. However, I am looking to work intensively on exploring the various dimensions and integrations for enhanced customer engagement.
Sridevi Patil | TrustRadius Reviewer

Alternatives Considered

Click2Magic

Yes, I recommend Click2Magic to every domain
Ramya jamanjyothi | TrustRadius Reviewer

IBM Watson Assistant

IBM Watson Assistant has a competitive cost structure, is easy to integrate with Intercom, and is more scalable as we look to future enhancements such as speech-to-text, document upload/analytics, and natural language processing across multiple languages.IBM technical support / case resolution is good.IBM updates / communication, product enhancements are clearly communicated.
Samir Shah | TrustRadius Reviewer

Return on Investment

Click2Magic

  • Through Click2Magic we got more number of leads
  • it helped our company to understand the query's of the customer through live chat support
Ramya jamanjyothi | TrustRadius Reviewer

IBM Watson Assistant

  • Overall the results have been positive. We had an 84% reduction in calls for a student and teacher service solution in an educational institution.
  • Benefits such as reducing call handling time from a few weeks to a few seconds have also been reported.
Gustavo Reis | TrustRadius Reviewer

Screenshots

IBM Watson Assistant

Pricing Details

Click2Magic

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$39 per month

Click2Magic Editions & Modules

Edition
PROFESSIONAL$391
ENTERPRISE$691
ADD-ON$182
  1. Per Seat/Month, Billed Annually.
  2. per month
Additional Pricing Details

IBM Watson Assistant

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

IBM Watson Assistant Editions & Modules

Edition
Lite$01
Plus$1401
EnterpriseContact for pricing
  1. per month
  2. none
Additional Pricing Details
Billing for the use of Watson Assistant is managed through your IBM Cloud® account. The metrics that are used for billing purposes differ based on your plan type. You can be billed based on the number of API calls made to a service instance or on the number of active users who interact with the instance.

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