Click2Magic vs. IBM Watson Assistant

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Click2Magic
Score 9.7 out of 10
N/A
Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets users know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. Click2Magic can be integrated across the websites of web and mobile apps as a…
$18
per month
IBM Watson Assistant
Score 8.7 out of 10
N/A
IBM offers Watson Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.
$0
per month
Pricing
Click2MagicIBM Watson Assistant
Editions & Modules
ADD-ON
$18
per month
PROFESSIONAL
$39
Per Seat/Month, Billed Annually.
ENTERPRISE
$69
Per Seat/Month, Billed Annually.
Lite
$0
per month
Plus
$140
per month
Enterprise
Contact for pricing
Offerings
Pricing Offerings
Click2MagicIBM Watson Assistant
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
More Pricing Information
User Ratings
Click2MagicIBM Watson Assistant
Likelihood to Recommend
9.8
(5 ratings)
8.6
(78 ratings)
Likelihood to Renew
-
(0 ratings)
8.5
(4 ratings)
Usability
-
(0 ratings)
8.6
(65 ratings)
Support Rating
-
(0 ratings)
8.6
(15 ratings)
Online Training
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
Click2MagicIBM Watson Assistant
Likelihood to Recommend
Tvisha Systems Pvt Ltd
It is best suited for sales, marketplaces, and customer support.
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IBM
This is a platform that provides the ability to optimize customer service through virtual agents that understand, adapt and provide solutions to customer requirements. It is well suited to meet customer requirements, expanding responsiveness and improving our company's customer relationships. IBM Watson Assistant's ability to understand natural language provides high accuracy to understand the context and to provide the most accurate response in a timely manner. It also allows the creation of reports to evaluate performance and better understand the conversational traffic of virtual assistants
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Pros
Tvisha Systems Pvt Ltd
  • Personalized conversations
  • CRM integration
  • Powerful archives
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IBM
  • IBM Watson Assistant helps create virtual assistants in a matter of hours or days, depending on how simple or complex your workflows are.
  • IBM Watson Assistant has a great feature called "Actions" that allows technical and business users alike to create simple and advanced actions to help them create workflows to answer questions that clients might have with the option to regress back even when interrupted by other questions in the middle of the workflow in progress.
  • IBM Watson Assistant integrates nicely with several extensions, including not only Watson Discovery to benefit from the SearchSkill feature but also with a custom search using OpenAPI to allow for the assistant to answer questions from other data sources or the Internet in general.
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Cons
Tvisha Systems Pvt Ltd
  • This live chat app is easy to use and implement. No complexity!
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IBM
  • Support dark mode especially while using the smaller screen for development.
  • The documentation can be made fun with more video tutorials and gamified for learning.
  • Custom code implementation especially for large complex use cases can be improved.
  • Text to voice feature could be more personable and related to the accent of the country deployed to.
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Likelihood to Renew
Tvisha Systems Pvt Ltd
No answers on this topic
IBM
IBM Watson simply works well for my organisation. We were able to design, build, and deploy a fully integrated chatbot in a matter of months. The basic building blocks (intents, skills, dialogue nodes, integration) are relatively straightforward for a technical developer to work with. The bot now supports retail customers in 3 different countries on both web and app based channels. We plan to further develop the bot to expand the way it interacts with customers through voice to text, and optical character recognition, as well as an improved UI.
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Usability
Tvisha Systems Pvt Ltd
No answers on this topic
IBM
Because this platform permits anyone to create a virtual assistant in no time, the new way to create bots action-based is a great idea because helps us to save time to understand how to create a virtual assistant. It has a great way to test your bot in the same frame where you create your bot.
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Support Rating
Tvisha Systems Pvt Ltd
No answers on this topic
IBM
We've rarely had to engage support, but they've always been prompt in responding and very attentive. Support experiences have been extremely positive (but we're mostly happy that we just don't have any cause to routinely need support in the first place!).
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Online Training
Tvisha Systems Pvt Ltd
No answers on this topic
IBM
Excellent course material.
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Implementation Rating
Tvisha Systems Pvt Ltd
No answers on this topic
IBM
Overall the implementation was simple.
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Alternatives Considered
Tvisha Systems Pvt Ltd
This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software.
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IBM
IBM Watson is more affordable as compared to Lex, but that is not the only reason we switched to IBM Watson from Lex. Lex is comparatively less robust and takes more time in model training and sometimes the UI froze when we tried to implement a bunch of commands. IBM has just nailed it considering how fast and easy to use IBM Watson is.
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Return on Investment
Tvisha Systems Pvt Ltd
  • Through Click2Magic we got more number of leads
  • it helped our company to understand the query's of the customer through live chat support
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IBM
  • 25% increased ROI based on new tactics implemented and effective use of time management
  • about a clean double of the number of organized data points, from not using IBM Watson
  • The price of IBM Watson did take up 40% of our marketing budget
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