What users are saying about
14 Ratings
14 Ratings
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Score 7 out of 100
8 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

Clickability

As a true content management system it is great for site and content creation. It does need some help when it comes to adding functionality for using modern code systems that require server side scripting. For a marketing or public company site, it is an ideal CMS. For a SAAS type site, there could be many road blocks.
Anonymous | TrustRadius Reviewer

MadCap Software

MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Clickability
6.8
MadCap Software
Role-based user permissions
Clickability
6.8
MadCap Software

Platform & Infrastructure

Clickability
6.6
MadCap Software
API
Clickability
5.2
MadCap Software
Internationalization / multi-language
Clickability
8.0
MadCap Software

Web Content Creation

Clickability
6.6
MadCap Software
WYSIWYG editor
Clickability
6.4
MadCap Software
Code quality / cleanliness
Clickability
6.0
MadCap Software
Admin section
Clickability
7.0
MadCap Software
Page templates
Clickability
7.0
MadCap Software
Library of website themes
Clickability
5.7
MadCap Software
Mobile optimization / responsive design
Clickability
5.8
MadCap Software
Publishing workflow
Clickability
7.8
MadCap Software
Form generator
Clickability
7.0
MadCap Software

Web Content Management

Clickability
6.6
MadCap Software
Content taxonomy
Clickability
6.5
MadCap Software
SEO support
Clickability
6.0
MadCap Software
Bulk management
Clickability
6.4
MadCap Software
Availability / breadth of extensions
Clickability
5.8
MadCap Software
Community / comment management
Clickability
8.0
MadCap Software

Pros

Clickability

  • Easy to get going for a business that has tons of content they need to manage.
  • Clickability offers development and design services so you don't really even need IT.
  • No need to worry about server uptime, storage, bandwidth, etc you have all the reports at your fingers for what you are using.
  • Simple template and content design system, easy to expand and add.
  • Powerful CMS and settings with a design and programming guide provided.
  • AkAMAI and Limelight CDN's can be used for powerful and fast loading in many regions.
  • Debugging tools to see how long specific templates and content load is exceptional. One can narrow down that this specific template ran X number of times and took this look and had to be stopped at X number of time due to exceeding set limits.
  • Having a built in Dev, Staging, Production environments for testing makes seeing new features and how they will integrate into your site seamless.
Anonymous | TrustRadius Reviewer

MadCap Software

  • Snippets, variables, and conditioning are all good
  • Once you set it up, updating Help websites is easy.
Cameron Michael Rhoads | TrustRadius Reviewer

Cons

Clickability

  • Choosing ad size/placement should be easier than it is. Now, I have to re-create the whole thing.
  • When you "save" anything a pop-up comes up that is redundant.
  • Ad list only shows a limited number. It's not until you click on one and cancel it out, then you can see all the listings. A bit tedious and redundant.
Bryan Crowe | TrustRadius Reviewer

MadCap Software

  • The software is often quite buggy, and certain bugs seem to date back nearly a decade and still persist.
  • Customizing shortcuts is often an ordeal.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Clickability

Clickability 5.5
Based on 6 answers
As mentioned in the last questions we are going to use a competitor brand next year. I think the issues are trying to find and fix problems from the previous programer. The steep learning curve and lack of mobile and social sharing capabilities. Things that I like are the strength of the programing which comes with a trade off. The ease for those who don't know markup to make updates to the website. Clickability isn't the easiest and can be difficult to find the content that you are interested in. We will not be using it next year.
Adam Blinzler | TrustRadius Reviewer

MadCap Software

No score
No answers yet
No answers on this topic

Usability

Clickability

Clickability 7.5
Based on 3 answers
My experience with Clickability has been mostly positive but there are a few areas for improvement. It's generally easy to learn and use on a daily basis. I can move fast and do my job with speed with needed. But there is some clunky functionality with targeting and page building. My rating would be higher if some improvements were made.
Anonymous | TrustRadius Reviewer

MadCap Software

MadCap Software 3.0
Based on 1 answer
MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.
Anonymous | TrustRadius Reviewer

Support Rating

Clickability

Clickability 7.6
Based on 2 answers
I found that some agents were better then others, usually you have an account representative and that I would consider level 1 support. To get really complex answers you need to talk with an engineer.
Anonymous | TrustRadius Reviewer

MadCap Software

No score
No answers yet
No answers on this topic

Implementation Rating

Clickability

Clickability 7.3
Based on 2 answers
Overall, it was pretty seemless to switch the sites over.
Anonymous | TrustRadius Reviewer

MadCap Software

No score
No answers yet
No answers on this topic

Alternatives Considered

Clickability

Many of other content management systems similar to WordPress need custom installation. The server costs and upgrades quickly add up. Clickability while expensive, eliminated the overhead of managing all the dependency needs for a CMS. Clickability also works with its clients to understand the business needs and proposes the solutions accordingly. They have a good support team.
Sriharsha Chekuri | TrustRadius Reviewer

MadCap Software

I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.
Cameron Michael Rhoads | TrustRadius Reviewer

Return on Investment

Clickability

  • I know a big positive is the fact that it is always-on. We are the leading news corporation for our state, and in many markets, nationwide. We pride ourselves on our strong ethics in the community and thus need to exude reliability to maintain the trust of these communities. Having a website fail periodically erodes that reliable perception.
  • It has allowed different areas of the company to approach our team and work in a cohesive manner.
Dave Sell | TrustRadius Reviewer

MadCap Software

  • Saves time by offering a way to sync documents with other teammates.
  • Often requires time to troubleshoot random errors or bugs that pop up with seemingly no cause.
Anonymous | TrustRadius Reviewer

Screenshots

Clickability

Pricing Details

Clickability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MadCap Software

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Clickability
7.0
MadCap Software
5.3

Likelihood to Renew

Clickability
5.5
MadCap Software

Usability

Clickability
7.5
MadCap Software
3.0

Support Rating

Clickability
7.6
MadCap Software

Implementation Rating

Clickability
7.3
MadCap Software

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