What users are saying about

Clickability vs MadCap Software

Clickability
14 Ratings
MadCap Software
11 Ratings

Clickability

14 Ratings
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Score 7 out of 100

Based on 14 reviews and ratings

MadCap Software

11 Ratings
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Score 7.4 out of 100

Based on 11 reviews and ratings

Feature Set Ratings

    Security

    6.9

    Clickability

    69%

    MadCap Software

    Feature Set Not Supported
    N/A
    Clickability ranks higher in 1/1 features
    Clickability ranks higher in 1/1 features

    Role-based user permissions

    6.9
    69%
    5 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    6.5

    Clickability

    65%

    MadCap Software

    Feature Set Not Supported
    N/A
    Clickability ranks higher in 2/2 features
    Clickability ranks higher in 2/2 features

    API

    5.1
    51%
    3 Ratings
    N/A
    0 Ratings

    Internationalization / multi-language

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Web Content Creation

    6.7

    Clickability

    67%

    MadCap Software

    Feature Set Not Supported
    N/A
    Clickability ranks higher in 8/8 features
    Clickability ranks higher in 8/8 features

    WYSIWYG editor

    6.8
    68%
    5 Ratings
    N/A
    0 Ratings

    Code quality / cleanliness

    6.0
    60%
    5 Ratings
    N/A
    0 Ratings

    Admin section

    7.0
    70%
    4 Ratings
    N/A
    0 Ratings

    Page templates

    7.0
    70%
    4 Ratings
    N/A
    0 Ratings

    Library of website themes

    5.9
    59%
    3 Ratings
    N/A
    0 Ratings

    Mobile optimization / responsive design

    5.9
    59%
    4 Ratings
    N/A
    0 Ratings

    Publishing workflow

    7.9
    79%
    5 Ratings
    N/A
    0 Ratings

    Form generator

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Web Content Management

    6.7

    Clickability

    67%

    MadCap Software

    Feature Set Not Supported
    N/A
    Clickability ranks higher in 5/5 features
    Clickability ranks higher in 5/5 features

    Content taxonomy

    6.8
    68%
    5 Ratings
    N/A
    0 Ratings

    SEO support

    6.0
    60%
    4 Ratings
    N/A
    0 Ratings

    Bulk management

    6.8
    68%
    4 Ratings
    N/A
    0 Ratings

    Availability / breadth of extensions

    5.9
    59%
    4 Ratings
    N/A
    0 Ratings

    Community / comment management

    8.0
    80%
    4 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Clickability is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    7.0

    Clickability

    70%
    11 Ratings
    6.7

    MadCap Software

    67%
    4 Ratings

    Likelihood to Renew

    5.5

    Clickability

    55%
    6 Ratings

    MadCap Software

    N/A
    0 Ratings

    Usability

    7.5

    Clickability

    75%
    3 Ratings
    3.0

    MadCap Software

    30%
    1 Rating

    Support Rating

    7.6

    Clickability

    76%
    4 Ratings

    MadCap Software

    N/A
    0 Ratings

    Implementation Rating

    7.3

    Clickability

    73%
    4 Ratings

    MadCap Software

    N/A
    0 Ratings

    Likelihood to Recommend

    Clickability

    As a true content management system it is great for site and content creation. It does need some help when it comes to adding functionality for using modern code systems that require server side scripting. For a marketing or public company site, it is an ideal CMS. For a SAAS type site, there could be many road blocks.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 11 answers on this topic

    MadCap Software

    MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Pros

    Clickability

    • Easy to get going for a business that has tons of content they need to manage.
    • Clickability offers development and design services so you don't really even need IT.
    • No need to worry about server uptime, storage, bandwidth, etc you have all the reports at your fingers for what you are using.
    • Simple template and content design system, easy to expand and add.
    • Powerful CMS and settings with a design and programming guide provided.
    • AkAMAI and Limelight CDN's can be used for powerful and fast loading in many regions.
    • Debugging tools to see how long specific templates and content load is exceptional. One can narrow down that this specific template ran X number of times and took this look and had to be stopped at X number of time due to exceeding set limits.
    • Having a built in Dev, Staging, Production environments for testing makes seeing new features and how they will integrate into your site seamless.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 11 answers on this topic

    MadCap Software

    • Snippets, variables, and conditioning are all good
    • Once you set it up, updating Help websites is easy.

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    Cameron Michael Rhoads | TrustRadius Reviewer
    Cameron Michael Rhoads
    View all 4 answers on this topic

    Cons

    Clickability

    • Choosing ad size/placement should be easier than it is. Now, I have to re-create the whole thing.
    • When you "save" anything a pop-up comes up that is redundant.
    • Ad list only shows a limited number. It's not until you click on one and cancel it out, then you can see all the listings. A bit tedious and redundant.

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    Bryan Crowe | TrustRadius Reviewer
    Bryan Crowe
    View all 11 answers on this topic

    MadCap Software

    • The software is often quite buggy, and certain bugs seem to date back nearly a decade and still persist.
    • Customizing shortcuts is often an ordeal.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Pricing Details

    Clickability

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Clickability Editions & Modules

    —
    Additional Pricing Details
    —

    MadCap Software

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $167 per month

    MadCap Software Editions & Modules

    Edition
    MadCap Flare$1,9991
    MadCap Central$1,5001
    MadCap AMS$2,9991
    1. per year
    Additional Pricing Details
    Includes a 12-month Platinum-level Maintenance Plan.

    Likelihood to Renew

    Clickability

    Clickability 5.5
    Based on 6 answers
    As mentioned in the last questions we are going to use a competitor brand next year. I think the issues are trying to find and fix problems from the previous programer. The steep learning curve and lack of mobile and social sharing capabilities. Things that I like are the strength of the programing which comes with a trade off. The ease for those who don't know markup to make updates to the website. Clickability isn't the easiest and can be difficult to find the content that you are interested in. We will not be using it next year.

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    Adam Blinzler | TrustRadius Reviewer
    Adam Blinzler
    View all 6 answers on this topic

    MadCap Software

    No score
    No answers yet
    No answers on this topic

    Usability

    Clickability

    Clickability 7.5
    Based on 3 answers
    My experience with Clickability has been mostly positive but there are a few areas for improvement. It's generally easy to learn and use on a daily basis. I can move fast and do my job with speed with needed. But there is some clunky functionality with targeting and page building. My rating would be higher if some improvements were made.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

    MadCap Software

    MadCap Software 3.0
    Based on 1 answer
    MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Support Rating

    Clickability

    Clickability 7.6
    Based on 4 answers
    I found that some agents were better then others, usually you have an account representative and that I would consider level 1 support. To get really complex answers you need to talk with an engineer.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    MadCap Software

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Clickability

    Clickability 7.3
    Based on 4 answers
    Overall, it was pretty seemless to switch the sites over.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    MadCap Software

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Clickability

    Many of other content management systems similar to WordPress need custom installation. The server costs and upgrades quickly add up. Clickability while expensive, eliminated the overhead of managing all the dependency needs for a CMS. Clickability also works with its clients to understand the business needs and proposes the solutions accordingly. They have a good support team.

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    Sriharsha Chekuri | TrustRadius Reviewer
    Sriharsha Chekuri
    View all 11 answers on this topic

    MadCap Software

    I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.

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    Cameron Michael Rhoads | TrustRadius Reviewer
    Cameron Michael Rhoads
    View all 4 answers on this topic

    Return on Investment

    Clickability

    • I know a big positive is the fact that it is always-on. We are the leading news corporation for our state, and in many markets, nationwide. We pride ourselves on our strong ethics in the community and thus need to exude reliability to maintain the trust of these communities. Having a website fail periodically erodes that reliable perception.
    • It has allowed different areas of the company to approach our team and work in a cohesive manner.

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    Dave Sell | TrustRadius Reviewer
    Dave Sell
    View all 11 answers on this topic

    MadCap Software

    • Saves time by offering a way to sync documents with other teammates.
    • Often requires time to troubleshoot random errors or bugs that pop up with seemingly no cause.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Screenshots

    Clickability

    —

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