What users are saying about
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 14 reviews and ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 11 reviews and ratings
Feature Set Ratings
Security

6.9
Clickability
69%
MadCap Software
Feature Set Not Supported
N/A
Clickability ranks higher in 1/1 features
Clickability ranks higher in 1/1 features
Role-based user permissions

6.9
69%
5 Ratings
N/A
0 Ratings
Platform & Infrastructure

6.5
Clickability
65%
MadCap Software
Feature Set Not Supported
N/A
Clickability ranks higher in 2/2 features
Clickability ranks higher in 2/2 features
API

5.1
51%
3 Ratings
N/A
0 Ratings
Internationalization / multi-language

8.0
80%
2 Ratings
N/A
0 Ratings
Web Content Creation

6.7
Clickability
67%
MadCap Software
Feature Set Not Supported
N/A
Clickability ranks higher in 8/8 features
Clickability ranks higher in 8/8 features
WYSIWYG editor

6.8
68%
5 Ratings
N/A
0 Ratings
Code quality / cleanliness

6.0
60%
5 Ratings
N/A
0 Ratings
Admin section

7.0
70%
4 Ratings
N/A
0 Ratings
Page templates

7.0
70%
4 Ratings
N/A
0 Ratings
Library of website themes

5.9
59%
3 Ratings
N/A
0 Ratings
Mobile optimization / responsive design

5.9
59%
4 Ratings
N/A
0 Ratings
Publishing workflow

7.9
79%
5 Ratings
N/A
0 Ratings
Form generator

7.0
70%
1 Rating
N/A
0 Ratings
Web Content Management

6.7
Clickability
67%
MadCap Software
Feature Set Not Supported
N/A
Clickability ranks higher in 5/5 features
Clickability ranks higher in 5/5 features
Content taxonomy

6.8
68%
5 Ratings
N/A
0 Ratings
SEO support

6.0
60%
4 Ratings
N/A
0 Ratings
Bulk management

6.8
68%
4 Ratings
N/A
0 Ratings
Availability / breadth of extensions

5.9
59%
4 Ratings
N/A
0 Ratings
Community / comment management

8.0
80%
4 Ratings
N/A
0 Ratings
Attribute Ratings
- Clickability is rated higher in 2 areas: Likelihood to Recommend, Usability
Likelihood to Recommend

7.0
Clickability
70%
11 Ratings
6.7
MadCap Software
67%
4 Ratings
Likelihood to Renew

5.5
Clickability
55%
6 Ratings
MadCap Software
N/A
0 Ratings
Usability

7.5
Clickability
75%
3 Ratings
3.0
MadCap Software
30%
1 Rating
Support Rating

7.6
Clickability
76%
4 Ratings
MadCap Software
N/A
0 Ratings
Implementation Rating

7.3
Clickability
73%
4 Ratings
MadCap Software
N/A
0 Ratings
Likelihood to Recommend
Clickability
As a true content management system it is great for site and content creation. It does need some help when it comes to adding functionality for using modern code systems that require server side scripting. For a marketing or public company site, it is an ideal CMS. For a SAAS type site, there could be many road blocks.

Verified User
Former Employee in Marketing
Computer Software Company, 501-1000 employeesMadCap Software
MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.

Verified User
Team Lead in Other
Information Technology & Services Company, 201-500 employeesPros
Clickability
- Easy to get going for a business that has tons of content they need to manage.
- Clickability offers development and design services so you don't really even need IT.
- No need to worry about server uptime, storage, bandwidth, etc you have all the reports at your fingers for what you are using.
- Simple template and content design system, easy to expand and add.
- Powerful CMS and settings with a design and programming guide provided.
- AkAMAI and Limelight CDN's can be used for powerful and fast loading in many regions.
- Debugging tools to see how long specific templates and content load is exceptional. One can narrow down that this specific template ran X number of times and took this look and had to be stopped at X number of time due to exceeding set limits.
- Having a built in Dev, Staging, Production environments for testing makes seeing new features and how they will integrate into your site seamless.

Verified User
Technician in Information Technology
Information Technology and Services Company, 51-200 employeesMadCap Software
- Snippets, variables, and conditioning are all good
- Once you set it up, updating Help websites is easy.
Technical Writer
UnqorkComputer Software, 201-500 employees
Cons
Clickability
- Choosing ad size/placement should be easier than it is. Now, I have to re-create the whole thing.
- When you "save" anything a pop-up comes up that is redundant.
- Ad list only shows a limited number. It's not until you click on one and cancel it out, then you can see all the listings. A bit tedious and redundant.
Digital & Video Specialist
Allured Business MediaPublishing, 11-50 employees
MadCap Software
- The software is often quite buggy, and certain bugs seem to date back nearly a decade and still persist.
- Customizing shortcuts is often an ordeal.

Verified User
Employee in Other
Computer Software Company, 201-500 employeesPricing Details
Clickability
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Clickability Editions & Modules
—
Additional Pricing Details
—MadCap Software
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$167 per month
MadCap Software Editions & Modules
Edition
MadCap Flare | $1,9991 |
---|---|
MadCap Central | $1,5001 |
MadCap AMS | $2,9991 |
- per year
Additional Pricing Details
Includes a 12-month Platinum-level Maintenance Plan.Likelihood to Renew
Clickability
Clickability 5.5
Based on 6 answers
As mentioned in the last questions we are going to use a competitor brand next year. I think the issues are trying to find and fix problems from the previous programer. The steep learning curve and lack of mobile and social sharing capabilities. Things that I like are the strength of the programing which comes with a trade off. The ease for those who don't know markup to make updates to the website. Clickability isn't the easiest and can be difficult to find the content that you are interested in. We will not be using it next year.
UX/UI Designer
Vance PublishingPublishing, 51-200 employees
MadCap Software
No score
No answers yet
No answers on this topic
Usability
Clickability
Clickability 7.5
Based on 3 answers
My experience with Clickability has been mostly positive but there are a few areas for improvement. It's generally easy to learn and use on a daily basis. I can move fast and do my job with speed with needed. But there is some clunky functionality with targeting and page building. My rating would be higher if some improvements were made.

Verified User
Professional in Other
Internet Company, 1001-5000 employeesMadCap Software
MadCap Software 3.0
Based on 1 answer
MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.

Verified User
Team Lead in Other
Information Technology & Services Company, 201-500 employeesSupport Rating
Clickability
Clickability 7.6
Based on 4 answers
I found that some agents were better then others, usually you have an account representative and that I would consider level 1 support. To get really complex answers you need to talk with an engineer.

Verified User
Technician in Information Technology
Information Technology and Services Company, 51-200 employeesMadCap Software
No score
No answers yet
No answers on this topic
Implementation Rating
Clickability
Clickability 7.3
Based on 4 answers
Overall, it was pretty seemless to switch the sites over.

Verified User
Employee in Corporate
Media Production Company, 10,001+ employeesMadCap Software
No score
No answers yet
No answers on this topic
Alternatives Considered
Clickability
Many of other content management systems similar to WordPress need custom installation. The server costs and upgrades quickly add up. Clickability while expensive, eliminated the overhead of managing all the dependency needs for a CMS. Clickability also works with its clients to understand the business needs and proposes the solutions accordingly. They have a good support team.
Senior Associate
CognizantInformation Technology and Services, 10,001+ employees
MadCap Software
I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.
Technical Writer
UnqorkComputer Software, 201-500 employees
Return on Investment
Clickability
- I know a big positive is the fact that it is always-on. We are the leading news corporation for our state, and in many markets, nationwide. We pride ourselves on our strong ethics in the community and thus need to exude reliability to maintain the trust of these communities. Having a website fail periodically erodes that reliable perception.
- It has allowed different areas of the company to approach our team and work in a cohesive manner.
Manager, Interactive Development / Software+Web+Cloud Engineer
Journal Communications Inc.Publishing, 51-200 employees
MadCap Software
- Saves time by offering a way to sync documents with other teammates.
- Often requires time to troubleshoot random errors or bugs that pop up with seemingly no cause.

Verified User
Employee in Other
Computer Software Company, 201-500 employees