Clickability vs MadCap Software | TrustRadius

What users are saying about

Score 7 out of 10

Based on 14 reviews and ratings

Score 6.8 out of 10

Based on 8 reviews and ratings

Feature Rating Comparison

Clickability

MadCap Software

Role-based user permissions

Clickability

MadCap Software

API

Internationalization / multi-language

Clickability

MadCap Software

WYSIWYG editor

Code quality / cleanliness

Admin section

Page templates

Library of website themes

Mobile optimization / responsive design

Publishing workflow

Form generator

Clickability

MadCap Software

Content taxonomy

SEO support

Bulk management

Availability / breadth of extensions

Community / comment management

Pros

Easy to get going for a business that has tons of content they need to manage.
Clickability offers development and design services so you don't really even need IT.
No need to worry about server uptime, storage, bandwidth, etc you have all the reports at your fingers for what you are using.
Simple template and content design system, easy to expand and add.
Powerful CMS and settings with a design and programming guide provided.
AkAMAI and Limelight CDN's can be used for powerful and fast loading in many regions.
Debugging tools to see how long specific templates and content load is exceptional. One can narrow down that this specific template ran X number of times and took this look and had to be stopped at X number of time due to exceeding set limits.
Having a built in Dev, Staging, Production environments for testing makes seeing new features and how they will integrate into your site seamless.

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Verified User

Technician in Information Technology

Information Technology and Services Company, 51-200 employees

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Snippets, variables, and conditioning are all good
Once you set it up, updating Help websites is easy.

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Cameron Michael Rhoads

Technical Writer

UnqorkComputer Software, 201-500 employees

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Cons

Choosing ad size/placement should be easier than it is. Now, I have to re-create the whole thing.
When you "save" anything a pop-up comes up that is redundant.
Ad list only shows a limited number. It's not until you click on one and cancel it out, then you can see all the listings. A bit tedious and redundant.

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Digital & Video Specialist

Allured Business MediaPublishing, 11-50 employees

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The software is often quite buggy, and certain bugs seem to date back nearly a decade and still persist.
Customizing shortcuts is often an ordeal.

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Verified User

Employee in Other

Computer Software Company, 201-500 employees

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Likelihood to Renew

Clickability 5.5

Based on 6 answers

As mentioned in the last questions we are going to use a competitor brand next year. I think the issues are trying to find and fix problems from the previous programer. The steep learning curve and lack of mobile and social sharing capabilities. Things that I like are the strength of the programing which comes with a trade off. The ease for those who don't know markup to make updates to the website. Clickability isn't the easiest and can be difficult to find the content that you are interested in. We will not be using it next year.

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UX/UI Designer

Vance PublishingPublishing, 51-200 employees

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No score

No answers yet

No answers on this topic

Usability

Clickability 7.5

Based on 3 answers

My experience with Clickability has been mostly positive but there are a few areas for improvement. It's generally easy to learn and use on a daily basis. I can move fast and do my job with speed with needed. But there is some clunky functionality with targeting and page building. My rating would be higher if some improvements were made.

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Verified User

Professional in Other

Internet Company, 1001-5000 employees

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MadCap Software 3.0

Based on 1 answer

MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.

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Verified User

Team Lead in Other

Information Technology & Services Company, 201-500 employees

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Support Rating

Clickability 7.6

Based on 2 answers

I found that some agents were better then others, usually you have an account representative and that I would consider level 1 support. To get really complex answers you need to talk with an engineer.

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Verified User

Technician in Information Technology

Information Technology and Services Company, 51-200 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Implementation Rating

Clickability 7.3

Based on 2 answers

Overall, it was pretty seemless to switch the sites over.

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Verified User

Employee in Corporate

Media Production Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Many of other content management systems similar to WordPress need custom installation. The server costs and upgrades quickly add up. Clickability while expensive, eliminated the overhead of managing all the dependency needs for a CMS. Clickability also works with its clients to understand the business needs and proposes the solutions accordingly. They have a good support team.

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Sriharsha Chekuri

Senior Associate

CognizantInformation Technology and Services, 10,001+ employees

View all 11 answers on this topic

I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.

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Cameron Michael Rhoads

Technical Writer

UnqorkComputer Software, 201-500 employees

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Return on Investment

I know a big positive is the fact that it is always-on. We are the leading news corporation for our state, and in many markets, nationwide. We pride ourselves on our strong ethics in the community and thus need to exude reliability to maintain the trust of these communities. Having a website fail periodically erodes that reliable perception.
It has allowed different areas of the company to approach our team and work in a cohesive manner.

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Manager, Interactive Development / Software+Web+Cloud Engineer

Journal Communications Inc.Publishing, 51-200 employees

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Saves time by offering a way to sync documents with other teammates.
Often requires time to troubleshoot random errors or bugs that pop up with seemingly no cause.

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Verified User

Employee in Other

Computer Software Company, 201-500 employees

View all 3 answers on this topic

Screenshots

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See All (5) MadCap Software Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Rating Summary

Clickability

MadCap Software

Clickability

MadCap Software

Clickability

MadCap Software

Clickability

MadCap Software

Clickability

MadCap Software

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