Clickability (discontinued) vs. MadCap Flare

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Clickability (discontinued)
Score 7.0 out of 10
N/A
Clickability was a content management system acquired by Upland Software in 2013 which provided a SaaS platform for web content creation, management, publishing, analytics, digital marketing, and online publishing for marketers and enterprises. It has been discontinued, and is no longer available.N/A
MadCap Flare
Score 6.1 out of 10
N/A
MadCap Software, headquartered in La Jolla, offers MadCap Flare, a help authoring and technical writing tool featuring onboarding and support from MadCap, and a set of modules for designing advanced guides, aids, and web or application help aids.
$167
per month
Pricing
Clickability (discontinued)MadCap Flare
Editions & Modules
No answers on this topic
MadCap Central
$1,500
per year
MadCap Flare
$1,999
per year
MadCap AMS
$2,999
per year
Offerings
Pricing Offerings
Clickability (discontinued)MadCap Flare
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Includes a 12-month Platinum-level Maintenance Plan.
More Pricing Information
Community Pulse
Clickability (discontinued)MadCap Flare
Top Pros
Top Cons
Features
Clickability (discontinued)MadCap Flare
Security
Comparison of Security features of Product A and Product B
Clickability (discontinued)
6.9
5 Ratings
15% below category average
MadCap Flare
-
Ratings
Role-based user permissions6.95 Ratings00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Clickability (discontinued)
6.5
3 Ratings
17% below category average
MadCap Flare
-
Ratings
API5.13 Ratings00 Ratings
Internationalization / multi-language8.02 Ratings00 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
Clickability (discontinued)
6.7
5 Ratings
13% below category average
MadCap Flare
-
Ratings
WYSIWYG editor6.85 Ratings00 Ratings
Code quality / cleanliness6.05 Ratings00 Ratings
Admin section7.04 Ratings00 Ratings
Page templates7.04 Ratings00 Ratings
Library of website themes5.93 Ratings00 Ratings
Mobile optimization / responsive design5.94 Ratings00 Ratings
Publishing workflow7.95 Ratings00 Ratings
Form generator7.01 Ratings00 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
Clickability (discontinued)
6.7
5 Ratings
9% below category average
MadCap Flare
-
Ratings
Content taxonomy6.85 Ratings00 Ratings
SEO support6.04 Ratings00 Ratings
Bulk management6.84 Ratings00 Ratings
Availability / breadth of extensions5.94 Ratings00 Ratings
Community / comment management8.04 Ratings00 Ratings
Best Alternatives
Clickability (discontinued)MadCap Flare
Small Businesses
Divi
Divi
Score 9.8 out of 10

No answers on this topic

Medium-sized Companies
Image Relay
Image Relay
Score 9.5 out of 10
Tridion
Tridion
Score 9.0 out of 10
Enterprises
Tridion
Tridion
Score 9.0 out of 10
Tridion
Tridion
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Clickability (discontinued)MadCap Flare
Likelihood to Recommend
7.0
(11 ratings)
7.6
(4 ratings)
Likelihood to Renew
5.5
(6 ratings)
-
(0 ratings)
Usability
7.5
(3 ratings)
3.0
(1 ratings)
Support Rating
7.6
(2 ratings)
-
(0 ratings)
Implementation Rating
7.3
(2 ratings)
-
(0 ratings)
User Testimonials
Clickability (discontinued)MadCap Flare
Likelihood to Recommend
Discontinued Products
As a true content management system it is great for site and content creation. It does need some help when it comes to adding functionality for using modern code systems that require server side scripting. For a marketing or public company site, it is an ideal CMS. For a SAAS type site, there could be many road blocks.
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MadCap Software
MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.
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Pros
Discontinued Products
  • Easy to get going for a business that has tons of content they need to manage.
  • Clickability offers development and design services so you don't really even need IT.
  • No need to worry about server uptime, storage, bandwidth, etc you have all the reports at your fingers for what you are using.
  • Simple template and content design system, easy to expand and add.
  • Powerful CMS and settings with a design and programming guide provided.
  • AkAMAI and Limelight CDN's can be used for powerful and fast loading in many regions.
  • Debugging tools to see how long specific templates and content load is exceptional. One can narrow down that this specific template ran X number of times and took this look and had to be stopped at X number of time due to exceeding set limits.
  • Having a built in Dev, Staging, Production environments for testing makes seeing new features and how they will integrate into your site seamless.
Read full review
MadCap Software
  • Snippets, variables, and conditioning are all good
  • Once you set it up, updating Help websites is easy.
Read full review
Cons
Discontinued Products
  • Choosing ad size/placement should be easier than it is. Now, I have to re-create the whole thing.
  • When you "save" anything a pop-up comes up that is redundant.
  • Ad list only shows a limited number. It's not until you click on one and cancel it out, then you can see all the listings. A bit tedious and redundant.
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MadCap Software
  • The software is often quite buggy, and certain bugs seem to date back nearly a decade and still persist.
  • Customizing shortcuts is often an ordeal.
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Likelihood to Renew
Discontinued Products
As mentioned in the last questions we are going to use a competitor brand next year. I think the issues are trying to find and fix problems from the previous programer. The steep learning curve and lack of mobile and social sharing capabilities. Things that I like are the strength of the programing which comes with a trade off. The ease for those who don't know markup to make updates to the website. Clickability isn't the easiest and can be difficult to find the content that you are interested in. We will not be using it next year.
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MadCap Software
No answers on this topic
Usability
Discontinued Products
My experience with Clickability has been mostly positive but there are a few areas for improvement. It's generally easy to learn and use on a daily basis. I can move fast and do my job with speed with needed. But there is some clunky functionality with targeting and page building. My rating would be higher if some improvements were made.
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MadCap Software
MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.
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Support Rating
Discontinued Products
I found that some agents were better then others, usually you have an account representative and that I would consider level 1 support. To get really complex answers you need to talk with an engineer.
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MadCap Software
No answers on this topic
Implementation Rating
Discontinued Products
Overall, it was pretty seemless to switch the sites over.
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MadCap Software
No answers on this topic
Alternatives Considered
Discontinued Products
Many of other content management systems similar to WordPress need custom installation. The server costs and upgrades quickly add up. Clickability while expensive, eliminated the overhead of managing all the dependency needs for a CMS. Clickability also works with its clients to understand the business needs and proposes the solutions accordingly. They have a good support team.
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MadCap Software
I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.
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Return on Investment
Discontinued Products
  • I know a big positive is the fact that it is always-on. We are the leading news corporation for our state, and in many markets, nationwide. We pride ourselves on our strong ethics in the community and thus need to exude reliability to maintain the trust of these communities. Having a website fail periodically erodes that reliable perception.
  • It has allowed different areas of the company to approach our team and work in a cohesive manner.
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MadCap Software
  • Saves time by offering a way to sync documents with other teammates.
  • Often requires time to troubleshoot random errors or bugs that pop up with seemingly no cause.
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ScreenShots

MadCap Flare Screenshots

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