What users are saying about
14 Ratings
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Top Rated
704 Ratings
14 Ratings
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Score 7 out of 100

Salesforce CMS

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Top Rated
704 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • Salesforce CMS ranks higher in 4 feature sets: Security, Platform & Infrastructure, Web Content Creation, Web Content Management

Security

6.9

Clickability

69%
8.5

Salesforce CMS

85%
Salesforce CMS ranks higher in 1/1 features

Role-based user permissions

6.9
69%
5 Ratings
8.5
85%
39 Ratings

Platform & Infrastructure

6.5

Clickability

65%
8.0

Salesforce CMS

80%
Salesforce CMS ranks higher in 2/2 features

API

5.1
51%
3 Ratings
8.0
80%
38 Ratings

Internationalization / multi-language

8.0
80%
2 Ratings
8.0
80%
29 Ratings

Web Content Creation

6.7

Clickability

67%
7.6

Salesforce CMS

76%
Salesforce CMS ranks higher in 8/8 features

WYSIWYG editor

6.8
68%
5 Ratings
7.4
74%
25 Ratings

Code quality / cleanliness

6.0
60%
5 Ratings
7.6
76%
31 Ratings

Admin section

7.0
70%
4 Ratings
8.1
81%
31 Ratings

Page templates

7.0
70%
4 Ratings
7.5
75%
31 Ratings

Library of website themes

5.9
59%
3 Ratings
7.4
74%
21 Ratings

Mobile optimization / responsive design

5.9
59%
4 Ratings
7.1
71%
30 Ratings

Publishing workflow

7.9
79%
5 Ratings
8.2
82%
26 Ratings

Form generator

7.0
70%
1 Rating
7.5
75%
28 Ratings

Web Content Management

6.7

Clickability

67%
7.8

Salesforce CMS

78%
Salesforce CMS ranks higher in 4/5 features

Content taxonomy

6.8
68%
5 Ratings
7.6
76%
26 Ratings

SEO support

6.0
60%
4 Ratings
7.4
74%
25 Ratings

Bulk management

6.8
68%
4 Ratings
7.8
78%
30 Ratings

Availability / breadth of extensions

5.9
59%
4 Ratings
8.1
81%
30 Ratings

Community / comment management

8.0
80%
4 Ratings
7.9
79%
32 Ratings

Attribute Ratings

  • Clickability is rated higher in 1 area: Usability
  • Salesforce CMS is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.0

Clickability

70%
11 Ratings
8.4

Salesforce CMS

84%
42 Ratings

Likelihood to Renew

5.5

Clickability

55%
6 Ratings

Salesforce CMS

N/A
0 Ratings

Usability

7.5

Clickability

75%
3 Ratings
7.2

Salesforce CMS

72%
8 Ratings

Support Rating

7.6

Clickability

76%
4 Ratings
8.0

Salesforce CMS

80%
7 Ratings

Implementation Rating

7.3

Clickability

73%
4 Ratings

Salesforce CMS

N/A
0 Ratings

Likelihood to Recommend

Clickability

As a true content management system it is great for site and content creation. It does need some help when it comes to adding functionality for using modern code systems that require server side scripting. For a marketing or public company site, it is an ideal CMS. For a SAAS type site, there could be many road blocks.
Anonymous | TrustRadius Reviewer

Salesforce CMS

If you have a company that is sales driven and that has plenty of requirements as far as sales information, quotations, and invoicing. Your company has to have a lot of sales movement and sales requirements for a CRM solution to work and to work well. The company has to have a certain size of sales and clients since Salesforce is a costly solution that has to make sense as far as purchasing and expenses go. Also, it works great for any company that has a traditional (funnel) sales process, since it makes it easier to use this model to drive the options down the funnel and generate real sales and real money
Alejandro Huerta | TrustRadius Reviewer

Pros

Clickability

  • Easy to get going for a business that has tons of content they need to manage.
  • Clickability offers development and design services so you don't really even need IT.
  • No need to worry about server uptime, storage, bandwidth, etc you have all the reports at your fingers for what you are using.
  • Simple template and content design system, easy to expand and add.
  • Powerful CMS and settings with a design and programming guide provided.
  • AkAMAI and Limelight CDN's can be used for powerful and fast loading in many regions.
  • Debugging tools to see how long specific templates and content load is exceptional. One can narrow down that this specific template ran X number of times and took this look and had to be stopped at X number of time due to exceeding set limits.
  • Having a built in Dev, Staging, Production environments for testing makes seeing new features and how they will integrate into your site seamless.
Anonymous | TrustRadius Reviewer

Salesforce CMS

  • Customer Relationship Management is made so much easier by using Salesforce. I love the ability to move between customer contacts easily and to chatter with my other teammates.
  • It’s so beneficial to have more industry data and to store it in Salesforce. From comparing my customers, I can make better recommendations as to what practices will be most beneficial and productive for them to use.
  • I love the integrations that I can use with Salesforce. It will document the communication I’ve had between customer contacts. It also documents tasks for me to complete regarding their implementations. I find it so easy to navigate to find good data.
  • In Salesforce I can also see the files and contractual agreements customers signed, and I love that it’s easy to find in their profiles. It’s helpful because sometimes my coworkers do not add the files to the google drive folders we use for storing customer facility data, so this is a great backup resource.
Chauntée Nicole Clark | TrustRadius Reviewer

Cons

Clickability

  • Choosing ad size/placement should be easier than it is. Now, I have to re-create the whole thing.
  • When you "save" anything a pop-up comes up that is redundant.
  • Ad list only shows a limited number. It's not until you click on one and cancel it out, then you can see all the listings. A bit tedious and redundant.
Bryan Crowe | TrustRadius Reviewer

Salesforce CMS

  • Platform is so robust it can be overwhelming when starting a report from scratch
  • Key words in the Search column have to be fairly specific
  • Lot's of training is Salesforce Trailhead that it can be a bit daunting to decide what to learn about that is applicable to our organization
Clay Coleman | TrustRadius Reviewer

Pricing Details

Clickability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Salesforce CMS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Clickability

Clickability 5.5
Based on 6 answers
As mentioned in the last questions we are going to use a competitor brand next year. I think the issues are trying to find and fix problems from the previous programer. The steep learning curve and lack of mobile and social sharing capabilities. Things that I like are the strength of the programing which comes with a trade off. The ease for those who don't know markup to make updates to the website. Clickability isn't the easiest and can be difficult to find the content that you are interested in. We will not be using it next year.
Adam Blinzler | TrustRadius Reviewer

Salesforce CMS

No score
No answers yet
No answers on this topic

Usability

Clickability

Clickability 7.5
Based on 3 answers
My experience with Clickability has been mostly positive but there are a few areas for improvement. It's generally easy to learn and use on a daily basis. I can move fast and do my job with speed with needed. But there is some clunky functionality with targeting and page building. My rating would be higher if some improvements were made.
Anonymous | TrustRadius Reviewer

Salesforce CMS

Salesforce CMS 7.2
Based on 8 answers
It's super awkward if you aren't familiar with it. I have several years' experience in both my organization's salesforce as well as others and there are still things that trip me up. I think Salesforce can get to a point where it's TOO bloated with all this information, all these integrations, what-have-you, that it can be difficult to find what you need in a timely manner or it creates a hiccup in workflows that you then have to work around. On the other hand, once these issues are identified, there is the possibility to manipulate Salesforce into creating automated workarounds. So, at least it allows for that. I think it's an issue of having so many options for bolt-ons that you start to lose perspective and functionality. You tend to lose focus on usability for users.
Anonymous | TrustRadius Reviewer

Support Rating

Clickability

Clickability 7.6
Based on 4 answers
I found that some agents were better then others, usually you have an account representative and that I would consider level 1 support. To get really complex answers you need to talk with an engineer.
Anonymous | TrustRadius Reviewer

Salesforce CMS

Salesforce CMS 8.0
Based on 7 answers
I'm not sure - we have hired a person/team that are Salesforce Admin so when I have a question or need support I go in-house. But, I know Salesforce has incredible L+D and trainings available for free to help users develop in their skillsets.
Melissa Kevra | TrustRadius Reviewer

Implementation Rating

Clickability

Clickability 7.3
Based on 4 answers
Overall, it was pretty seemless to switch the sites over.
Anonymous | TrustRadius Reviewer

Salesforce CMS

No score
No answers yet
No answers on this topic

Alternatives Considered

Clickability

Many of other content management systems similar to WordPress need custom installation. The server costs and upgrades quickly add up. Clickability while expensive, eliminated the overhead of managing all the dependency needs for a CMS. Clickability also works with its clients to understand the business needs and proposes the solutions accordingly. They have a good support team.
Sriharsha Chekuri | TrustRadius Reviewer

Salesforce CMS

Salesforce CMS beats the competition due to UI, user friendliness, support, and ease of use as well as deployment. The entire system and process is simple to understand, has many different places for you to store key information, and is easily implemented at your company. You're getting a trusted brand with reliable customer service. I could not think of using any other program.
Anonymous | TrustRadius Reviewer

Return on Investment

Clickability

  • I know a big positive is the fact that it is always-on. We are the leading news corporation for our state, and in many markets, nationwide. We pride ourselves on our strong ethics in the community and thus need to exude reliability to maintain the trust of these communities. Having a website fail periodically erodes that reliable perception.
  • It has allowed different areas of the company to approach our team and work in a cohesive manner.
Dave Sell | TrustRadius Reviewer

Salesforce CMS

  • Since we are already a Salesforce shop, ROI is amazing since the CMS is already built into the platform. It frees up costs and resources that were spent on other CMS solutions.
  • There will be some costs involved when converting content away from things like Sharepoint, but the end rewards of platform consolidation will outweigh those costs.
  • Since it is already integrated into your Salesforce platform, support costs will go down and therefore have a positive ROI impact in that area.
Anonymous | TrustRadius Reviewer

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