What users are saying about
14 Ratings
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Based on 14 reviews and ratings
Salesforce CMS
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Top Rated
704 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 704 reviews and ratings
Feature Set Ratings
- Salesforce CMS ranks higher in 4 feature sets: Security, Platform & Infrastructure, Web Content Creation, Web Content Management
Security

6.9
Clickability
69%
8.5
Salesforce CMS
85%
Salesforce CMS ranks higher in 1/1 features
Salesforce CMS ranks higher in 1/1 features
Role-based user permissions

6.9
69%
5 Ratings
8.5
85%
39 Ratings
Platform & Infrastructure

6.5
Clickability
65%
8.0
Salesforce CMS
80%
Salesforce CMS ranks higher in 2/2 features
Salesforce CMS ranks higher in 2/2 features
API

5.1
51%
3 Ratings
8.0
80%
38 Ratings
Internationalization / multi-language

8.0
80%
2 Ratings
8.0
80%
29 Ratings
Web Content Creation

6.7
Clickability
67%
7.6
Salesforce CMS
76%
Salesforce CMS ranks higher in 8/8 features
Salesforce CMS ranks higher in 8/8 features
WYSIWYG editor

6.8
68%
5 Ratings
7.4
74%
25 Ratings
Code quality / cleanliness

6.0
60%
5 Ratings
7.6
76%
31 Ratings
Admin section

7.0
70%
4 Ratings
8.1
81%
31 Ratings
Page templates

7.0
70%
4 Ratings
7.5
75%
31 Ratings
Library of website themes

5.9
59%
3 Ratings
7.4
74%
21 Ratings
Mobile optimization / responsive design

5.9
59%
4 Ratings
7.1
71%
30 Ratings
Publishing workflow

7.9
79%
5 Ratings
8.2
82%
26 Ratings
Form generator

7.0
70%
1 Rating
7.5
75%
28 Ratings
Web Content Management

6.7
Clickability
67%
7.8
Salesforce CMS
78%
Salesforce CMS ranks higher in 4/5 features
Salesforce CMS ranks higher in 4/5 features
Content taxonomy

6.8
68%
5 Ratings
7.6
76%
26 Ratings
SEO support

6.0
60%
4 Ratings
7.4
74%
25 Ratings
Bulk management

6.8
68%
4 Ratings
7.8
78%
30 Ratings
Availability / breadth of extensions

5.9
59%
4 Ratings
8.1
81%
30 Ratings
Community / comment management

8.0
80%
4 Ratings
7.9
79%
32 Ratings
Attribute Ratings
- Clickability is rated higher in 1 area: Usability
- Salesforce CMS is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

7.0
Clickability
70%
11 Ratings
8.4
Salesforce CMS
84%
42 Ratings
Likelihood to Renew

5.5
Clickability
55%
6 Ratings
Salesforce CMS
N/A
0 Ratings
Usability

7.5
Clickability
75%
3 Ratings
7.2
Salesforce CMS
72%
8 Ratings
Support Rating

7.6
Clickability
76%
4 Ratings
8.0
Salesforce CMS
80%
7 Ratings
Implementation Rating

7.3
Clickability
73%
4 Ratings
Salesforce CMS
N/A
0 Ratings
Likelihood to Recommend
Clickability
As a true content management system it is great for site and content creation. It does need some help when it comes to adding functionality for using modern code systems that require server side scripting. For a marketing or public company site, it is an ideal CMS. For a SAAS type site, there could be many road blocks.

Verified User
Former Employee in Marketing
Computer Software Company, 501-1000 employeesSalesforce CMS
If you have a company that is sales driven and that has plenty of requirements as far as sales information, quotations, and invoicing. Your company has to have a lot of sales movement and sales requirements for a CRM solution to work and to work well. The company has to have a certain size of sales and clients since Salesforce is a costly solution that has to make sense as far as purchasing and expenses go. Also, it works great for any company that has a traditional (funnel) sales process, since it makes it easier to use this model to drive the options down the funnel and generate real sales and real money
COO (Chief Operations Officer)
INTERTELComputer & Network Security, 51-200 employees
Pros
Clickability
- Easy to get going for a business that has tons of content they need to manage.
- Clickability offers development and design services so you don't really even need IT.
- No need to worry about server uptime, storage, bandwidth, etc you have all the reports at your fingers for what you are using.
- Simple template and content design system, easy to expand and add.
- Powerful CMS and settings with a design and programming guide provided.
- AkAMAI and Limelight CDN's can be used for powerful and fast loading in many regions.
- Debugging tools to see how long specific templates and content load is exceptional. One can narrow down that this specific template ran X number of times and took this look and had to be stopped at X number of time due to exceeding set limits.
- Having a built in Dev, Staging, Production environments for testing makes seeing new features and how they will integrate into your site seamless.

Verified User
Technician in Information Technology
Information Technology and Services Company, 51-200 employeesSalesforce CMS
- Customer Relationship Management is made so much easier by using Salesforce. I love the ability to move between customer contacts easily and to chatter with my other teammates.
- It’s so beneficial to have more industry data and to store it in Salesforce. From comparing my customers, I can make better recommendations as to what practices will be most beneficial and productive for them to use.
- I love the integrations that I can use with Salesforce. It will document the communication I’ve had between customer contacts. It also documents tasks for me to complete regarding their implementations. I find it so easy to navigate to find good data.
- In Salesforce I can also see the files and contractual agreements customers signed, and I love that it’s easy to find in their profiles. It’s helpful because sometimes my coworkers do not add the files to the google drive folders we use for storing customer facility data, so this is a great backup resource.
Customer Implementation Specialist
EkosComputer Software, 51-200 employees
Cons
Clickability
- Choosing ad size/placement should be easier than it is. Now, I have to re-create the whole thing.
- When you "save" anything a pop-up comes up that is redundant.
- Ad list only shows a limited number. It's not until you click on one and cancel it out, then you can see all the listings. A bit tedious and redundant.
Digital & Video Specialist
Allured Business MediaPublishing, 11-50 employees
Salesforce CMS
- Platform is so robust it can be overwhelming when starting a report from scratch
- Key words in the Search column have to be fairly specific
- Lot's of training is Salesforce Trailhead that it can be a bit daunting to decide what to learn about that is applicable to our organization
Director of Education
Phi Delta Theta FraternityHigher Education, 11-50 employees
Pricing Details
Clickability
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Salesforce CMS
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Clickability
Clickability 5.5
Based on 6 answers
As mentioned in the last questions we are going to use a competitor brand next year. I think the issues are trying to find and fix problems from the previous programer. The steep learning curve and lack of mobile and social sharing capabilities. Things that I like are the strength of the programing which comes with a trade off. The ease for those who don't know markup to make updates to the website. Clickability isn't the easiest and can be difficult to find the content that you are interested in. We will not be using it next year.
UX/UI Designer
Vance PublishingPublishing, 51-200 employees
Salesforce CMS
No score
No answers yet
No answers on this topic
Usability
Clickability
Clickability 7.5
Based on 3 answers
My experience with Clickability has been mostly positive but there are a few areas for improvement. It's generally easy to learn and use on a daily basis. I can move fast and do my job with speed with needed. But there is some clunky functionality with targeting and page building. My rating would be higher if some improvements were made.

Verified User
Professional in Other
Internet Company, 1001-5000 employeesSalesforce CMS
Salesforce CMS 7.2
Based on 8 answers
It's super awkward if you aren't familiar with it. I have several years' experience in both my organization's salesforce as well as others and there are still things that trip me up. I think Salesforce can get to a point where it's TOO bloated with all this information, all these integrations, what-have-you, that it can be difficult to find what you need in a timely manner or it creates a hiccup in workflows that you then have to work around. On the other hand, once these issues are identified, there is the possibility to manipulate Salesforce into creating automated workarounds. So, at least it allows for that. I think it's an issue of having so many options for bolt-ons that you start to lose perspective and functionality. You tend to lose focus on usability for users.

Verified User
Employee in Sales
Legal Services Company, 201-500 employeesSupport Rating
Clickability
Clickability 7.6
Based on 4 answers
I found that some agents were better then others, usually you have an account representative and that I would consider level 1 support. To get really complex answers you need to talk with an engineer.

Verified User
Technician in Information Technology
Information Technology and Services Company, 51-200 employeesSalesforce CMS
Salesforce CMS 8.0
Based on 7 answers
I'm not sure - we have hired a person/team that are Salesforce Admin so when I have a question or need support I go in-house. But, I know Salesforce has incredible L+D and trainings available for free to help users develop in their skillsets.
Director of Human Assets, Learning + Culture
OneGoalNon-profit Organization Management, 51-200 employees
Implementation Rating
Clickability
Clickability 7.3
Based on 4 answers
Overall, it was pretty seemless to switch the sites over.

Verified User
Employee in Corporate
Media Production Company, 10,001+ employeesSalesforce CMS
No score
No answers yet
No answers on this topic
Alternatives Considered
Clickability
Many of other content management systems similar to WordPress need custom installation. The server costs and upgrades quickly add up. Clickability while expensive, eliminated the overhead of managing all the dependency needs for a CMS. Clickability also works with its clients to understand the business needs and proposes the solutions accordingly. They have a good support team.
Senior Associate
CognizantInformation Technology and Services, 10,001+ employees
Salesforce CMS
Salesforce CMS beats the competition due to UI, user friendliness, support, and ease of use as well as deployment. The entire system and process is simple to understand, has many different places for you to store key information, and is easily implemented at your company. You're getting a trusted brand with reliable customer service. I could not think of using any other program.

Verified User
Employee in Sales
Financial Services Company, 201-500 employeesReturn on Investment
Clickability
- I know a big positive is the fact that it is always-on. We are the leading news corporation for our state, and in many markets, nationwide. We pride ourselves on our strong ethics in the community and thus need to exude reliability to maintain the trust of these communities. Having a website fail periodically erodes that reliable perception.
- It has allowed different areas of the company to approach our team and work in a cohesive manner.
Manager, Interactive Development / Software+Web+Cloud Engineer
Journal Communications Inc.Publishing, 51-200 employees
Salesforce CMS
- Since we are already a Salesforce shop, ROI is amazing since the CMS is already built into the platform. It frees up costs and resources that were spent on other CMS solutions.
- There will be some costs involved when converting content away from things like Sharepoint, but the end rewards of platform consolidation will outweigh those costs.
- Since it is already integrated into your Salesforce platform, support costs will go down and therefore have a positive ROI impact in that area.

Verified User
Manager in Professional Services
Automotive Company, 5001-10,000 employees