ClickDesk vs. Freshchat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ClickDesk
Score 8.1 out of 10
N/A
ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).
$16.99
per month
Freshchat
Score 8.6 out of 10
N/A
Freshchat is an AI-powered customer messaging software used by businesses of all sizes to offer digital-first customer service across various channels like WhatsApp, Apple Business Chat, Facebook Messenger, website, mobile app, and others. With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses can use Freshchat's messaging…
$15
Per Agent per month , billed annually
Pricing
ClickDeskFreshchat
Editions & Modules
No answers on this topic
Growth
$15
Per Agent per month , billed annually
Pro
$39
Per Agent per month , billed annually
Enterprise
$69.00
Per Agent per month , billed annually
Offerings
Pricing Offerings
ClickDeskFreshchat
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$15 per Agent
Additional Details
More Pricing Information
Community Pulse
ClickDeskFreshchat
Considered Both Products
ClickDesk
Chose ClickDesk
ClickDesk is offering top-notch services for clients to communicate and contact their customers on their phones or live with the complete and robust platform. I think it is best of all.
Freshchat
Chose Freshchat
We chose Freshchat because it integrates well with Freshdesk and we are able to experience seamless data exchange between the two apps. The other reason is because Freshchat is able to monitor events and measure website traffic, sorting out leads based on factors such as …
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
ClickDeskFreshchat
Small Businesses
Gist
Gist
Score 9.6 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ClickDeskFreshchat
Likelihood to Recommend
3.0
(6 ratings)
9.0
(24 ratings)
Likelihood to Renew
-
(0 ratings)
9.5
(2 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
ClickDeskFreshchat
Likelihood to Recommend
ClickDesk
It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.
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Freshworks Inc
its good app Freshdesk Messaging help me to contact the customer and contact the customer to inform my problem to solve it and is a good app and help full app and its easy to use uncomplicated and Freshdesk Helps me provide good quality to the customer and make customer feedback good for a company
Read full review
Pros
ClickDesk
  • ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
  • It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
  • I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.
Read full review
Freshworks Inc
  • Freshchat has been offering best-in-class chatbots that primarily focus on intent and engagement.
  • It is quite proactive and has rich media campaigns to segment and target audiences.
  • Freshchat is also one of my favorite software because it offers seamless integration with apps.
Read full review
Cons
ClickDesk
  • We believe ClickDesk has questionable business practices... be careful
  • ClickDesk charged us for services we did not use
  • It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.
Read full review
Freshworks Inc
  • Bot communications used to take time to appear, but this was fixed recently and we are now more than satisfied to use it.
  • The initial process of setting up a Freshchat account is a long one.
  • The billing is per member/month which can get expensive fast.
Read full review
Likelihood to Renew
ClickDesk
No answers on this topic
Freshworks Inc
Because all my work is based on fresh disk
Read full review
Usability
ClickDesk
No answers on this topic
Freshworks Inc
I think this is the best evaluation in my opinion
Read full review
Support Rating
ClickDesk
No answers on this topic
Freshworks Inc
I think this is the right assessment in my opinion
Read full review
Implementation Rating
ClickDesk
No answers on this topic
Freshworks Inc
I hope to show new users data because this can save a lot of time
Read full review
Alternatives Considered
ClickDesk
As I mentioned earlier, these competitors are good but they are too complex to manage by a non-tech person. Before deciding to buy clickdesk we tried 4-5 other competitors. Intercom was pretty easy too but also had a considerably complex panel for agents. A few of our departments are not that computer savvy. So we had to pick the easiest service we could find.
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Freshworks Inc
I have not used other messaging apps like Freshchat messaging. I did look at other options when evaluating if I would use Freshchat and it was apparent that Freshchat was the most cost-effective option with the highest potential for customization and the most features that would assist our customer service team the best.
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Return on Investment
ClickDesk
  • Overall pricing is high
  • We can handle our customer's 24-hour basis with multiple agent accounts
  • It makes easier our business productivity
Read full review
Freshworks Inc
  • Freshchat makes it convenient for me to have a presence on Social Media Platforms like Facebook, WhatsApp and Telegram and respond to messages from these platforms from a single Freshchat dashboard.
  • Freshchat is a very reliable platform.
  • The platform has helped me in addressing the business problem of relying on poor modes of communication that delay the execution and resolving issues plaguing with our customers.
Read full review
ScreenShots

Freshchat Screenshots

Screenshot of Team InboxScreenshot of MarketplaceScreenshot of Chatbots