13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.9 out of 100
Based on 13 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.7 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
Incident and problem management
ClickDesk
Feature Set Not Supported
N/A
8.0
Gladly
80%
Gladly ranks higher in 5/5 features
Gladly ranks higher in 5/5 features
Organize and prioritize service tickets
N/A
0 Ratings
5.1
51%
2 Ratings
Expert directory
N/A
0 Ratings
10.0
100%
1 Rating
ITSM collaboration and documentation
N/A
0 Ratings
10.0
100%
2 Ratings
Ticket creation and submission
N/A
0 Ratings
10.0
100%
1 Rating
Ticket response
N/A
0 Ratings
5.0
50%
1 Rating
Self Help Community
ClickDesk
Feature Set Not Supported
N/A
10.0
Gladly
100%
Gladly ranks higher in 2/2 features
Gladly ranks higher in 2/2 features
External knowledge base
N/A
0 Ratings
10.0
100%
1 Rating
Internal knowledge base
N/A
0 Ratings
10.0
100%
1 Rating
Multi-Channel Help
ClickDesk
Feature Set Not Supported
N/A
10.0
Gladly
100%
Gladly ranks higher in 4/4 features
Gladly ranks higher in 4/4 features
IVR
N/A
0 Ratings
10.0
100%
2 Ratings
Social integration
N/A
0 Ratings
10.0
100%
2 Ratings
Email support
N/A
0 Ratings
10.0
100%
2 Ratings
Help Desk CRM integration
N/A
0 Ratings
10.0
100%
2 Ratings
Attribute Ratings
- Gladly is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
5.8
ClickDesk
58%
6 Ratings
10.0
Gladly
100%
2 Ratings
Likelihood to Renew
ClickDesk
N/A
0 Ratings
10.0
Gladly
100%
1 Rating
Support Rating
ClickDesk
N/A
0 Ratings
10.0
Gladly
100%
2 Ratings
Likelihood to Recommend
ClickDesk
It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.

Verified User
Engineer in Engineering
Building Materials Company, 1001-5000 employeesGladly
Any business that has a customer base could benefit from Gladly. If you call, text, social media message, etc Gladly can do all of these functions and keeps all of these conversations easily located so that you can refer back to previous conversations. The ability to leave notes on the account is very helpful.
Independent Contractor
Rothy’s/NexRepApparel & Fashion, 51-200 employees
Pros
ClickDesk
- ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
- It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
- I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.
SQL Developer/Data Analyst
CoopRetail, 10,001+ employees
Gladly
- Easy to use interface. Supporting customers is as easy as texting a friend.
- True Omnichannel support system where all channels live on the same screen without the need to hop between applications.
- Built-in knowledgebase (Answers) reducing team member ramp time and providing a template for consistent solutions for our customers.
Director of Operations and Customer Experience
JOANN StoresRetail, 10,001+ employees
Cons
ClickDesk
- We believe ClickDesk has questionable business practices... be careful
- ClickDesk charged us for services we did not use
- It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.

Verified User
General Manager in Customer Service
Sporting Goods Company, 11-50 employeesGladly
- Gladly has errors where it times out and I lose a call. Which negatively reflects on me.
- If a contact is not currently assigned to me and I don’t know their info I can’t find them easily even if I was associated with the ticket.
- The inbox could notify you better of completed tasks and keep better track of your history in your own account.
Independent Contractor
Rothy’s/NexRepApparel & Fashion, 51-200 employees
Pricing Details
ClickDesk
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$16.99 per month
ClickDesk Editions & Modules
—
Additional Pricing Details
—Gladly
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$38 Per Month Per User
Gladly Editions & Modules
Edition
Task Based | $38.001 |
---|---|
Customer Facing | $150.001 |
- Per Month Per User
Additional Pricing Details
—Likelihood to Renew
ClickDesk
No score
No answers yet
No answers on this topic
Gladly
Gladly 10.0
Based on 1 answer
Gladly really has all the information needed about a customer that you would need.If gladly does have a specified space for specific information you can add notes in multiple locations to remind you self of special circumstances. Gladly meets all our expectations and continues to provide a see less transaction
Independent Contractor
Rothy’s/NexRepApparel & Fashion, 51-200 employees
Support Rating
ClickDesk
No score
No answers yet
No answers on this topic
Gladly
Gladly 10.0
Based on 2 answers
Gladly is always available to support its customers. That being said, we really haven’t needed support. The product is intuitive and stable. The reality is the support we receive is more collaboration on how we can help Gladly continue to revolutionize this space.
Director of Operations and Customer Experience
JOANN StoresRetail, 10,001+ employees
Alternatives Considered
ClickDesk
As I mentioned earlier, these competitors are good but they are too complex to manage by a non-tech person. Before deciding to buy clickdesk we tried 4-5 other competitors. Intercom was pretty easy too but also had a considerably complex panel for agents. A few of our departments are not that computer savvy. So we had to pick the easiest service we could find.
CEO / Volunteer
Akhaura Info FoundationNon-Profit Organization Management, 11-50 employees
Gladly
Gladly truly delivers what other vendors promote:
- True Omnichannel support.
- Easy to use UI.
- Robust reporting.
- Full SaaS solution.
- Built-in knowledgebase.
- Simple implementation.
- Great support team.
- True business partnership.
- Full 360 views of your customer.
- Reduced ramp time for agents.
It truly is the future of Customer Support software. True game changer.
Director of Operations and Customer Experience
JOANN StoresRetail, 10,001+ employees
Return on Investment
ClickDesk
- Overall pricing is high
- We can handle our customer's 24-hour basis with multiple agent accounts
- It makes easier our business productivity
Chief Operating Officer (C.O.O.)
Akhaura Info FoundationEducation Management, 11-50 employees
Gladly
- It positively helps us communicate with each other before we communicate with the timer if there are any questions or issues.
- Gladly helps prioritize email vs phone call and chat so that you are focusing on the most important task at hand.
- Gladly allows you to view what other representatives are doing and if they are busy or available for questions.
Independent Contractor
Rothy’s/NexRepApparel & Fashion, 51-200 employees