What users are saying about
30 Ratings
37 Ratings
30 Ratings
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Score 3.7 out of 100
37 Ratings
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Score 3.1 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Confirmit

They have done a good job at helping us maintain the integrity of the project while transitioning to a completely new platform. Our Voice of the Customer program happens to consist of multiple surveys within one "master" so I guess logistically it could be considered complex
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
Confirmit
WYSIWYG email editor
ClickDimensions
5.3
Confirmit
Dynamic content
ClickDimensions
4.2
Confirmit
Ability to test dynamic content
ClickDimensions
4.6
Confirmit
Landing pages
ClickDimensions
2.7
Confirmit
A/B testing
ClickDimensions
4.9
Confirmit
Mobile optimization
ClickDimensions
4.5
Confirmit
Email deliverability reporting
ClickDimensions
2.7
Confirmit
List management
ClickDimensions
4.0
Confirmit
Triggered drip sequences
ClickDimensions
5.5
Confirmit

Lead Management

ClickDimensions
3.7
Confirmit
Lead nurturing
ClickDimensions
2.8
Confirmit
Lead scoring and grading
ClickDimensions
4.6
Confirmit
Data quality management
ClickDimensions
3.2
Confirmit
Automated sales alerts and tasks
ClickDimensions
4.1
Confirmit

Campaign Management

ClickDimensions
2.6
Confirmit
Calendaring
ClickDimensions
4.1
Confirmit
Event/webinar marketing
ClickDimensions
1.2
Confirmit

Social Media Marketing

ClickDimensions
5.6
Confirmit
Social sharing and campaigns
ClickDimensions
8.0
Confirmit
Social profile integration
ClickDimensions
3.2
Confirmit

Reporting & Analytics

ClickDimensions
2.9
Confirmit
Dashboards
ClickDimensions
2.4
Confirmit
Standard reports
ClickDimensions
2.4
Confirmit
Custom reports
ClickDimensions
3.9
Confirmit

Platform & Infrastructure

ClickDimensions
5.0
Confirmit
API
ClickDimensions
1.2
Confirmit
Role-based workflow & approvals
ClickDimensions
1.3
Confirmit
Customizability
ClickDimensions
5.3
Confirmit
Integration with Salesforce.com
ClickDimensions
7.0
Confirmit
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Confirmit
Integration with SugarCRM
ClickDimensions
8.0
Confirmit

Survey Format & Appearance

ClickDimensions
Confirmit
7.7
Survey templates
ClickDimensions
Confirmit
7.6
Themes
ClickDimensions
Confirmit
7.6
Custom logo/branding
ClickDimensions
Confirmit
7.8

Survey Content

ClickDimensions
Confirmit
7.3
Changes to live survey
ClickDimensions
Confirmit
8.2
Question design help
ClickDimensions
Confirmit
6.0
Multiple question types
ClickDimensions
Confirmit
7.6

Survey Logic

ClickDimensions
Confirmit
7.3
Survey logic flexibility
ClickDimensions
Confirmit
7.3

Survey Reporting & Analytics

ClickDimensions
Confirmit
6.9
Response tracking
ClickDimensions
Confirmit
6.8
Data export
ClickDimensions
Confirmit
7.4
Standard reports
ClickDimensions
Confirmit
7.1
Custom reports
ClickDimensions
Confirmit
7.0
Analytics
ClickDimensions
Confirmit
6.3

Survey Administration & Security

ClickDimensions
Confirmit
7.6
Access controls
ClickDimensions
Confirmit
7.2
Compliance
ClickDimensions
Confirmit
7.9

Survey Distribution

ClickDimensions
Confirmit
6.5
Vendor-offered crowdsourcing
ClickDimensions
Confirmit
6.7
Respondent restrictions
ClickDimensions
Confirmit
6.3

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Confirmit

  • Confirmit has a fairly shallow learning curve allowing someone with no experience to be able to create a simple survey with not much time invested in training.
  • Confirmit also has the flexibility to be used in very advanced ways. Whether modifying the display/page content's layout or modifying input types with jQuery, it is incredibly adaptable.
  • Confirmit (with v. 18) now collects data in a true SQL database which is far more robust and easy to administrate than some other methods of data storage.
Jason Fryer | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Confirmit

  • Ensure correct data collection. This is Confirmit's main goal, and which sometimes fails to succeed.
  • Integrated data back-up service. It would be great if we could look at the data from a couple days previous.
  • Interactive layout creator. Current layout creator is really "squared" as we say, it needs more flexibility with all the incoming technologies such as HTML5 and CSS3.
Hector Gutierrez | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Confirmit

Confirmit 9.0
Based on 19 answers
From my point of view Confirmit has been a key tool in our organization. Without it we can't deliver what we do at this moment. Confirmit has proved that is a reliable, stable and easy to use tool. The few issues we found (as far as I know) were sent to Confirmit support team and fix them. Patching the product has been done faster and without large downtime of the product
Juan Francisco Sanchez Cadena | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Confirmit

Confirmit 7.1
Based on 5 answers
Confirmit is a very technical tool, it takes time for someone to get used to the interface, even when it could definitely be more intuitive or user friendly, this is part of Confirmit's strenghts that makes it one of the most robust data collection technologies out there.
Hector Gutierrez | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Confirmit

Confirmit 8.0
Based on 3 answers
The support team is responsive and I can tell that they are actually trying to help get to the heart of the issues before making us try every possible solution available. They ask the right questions and test things before coming back to us with proposals. I like the support team at Confirmit.
Anonymous | TrustRadius Reviewer

Implementation Rating

ClickDimensions

No score
No answers yet
No answers on this topic

Confirmit

Confirmit 9.0
Based on 2 answers
Should let the professionals handle implementation, don't have only the operations team at your company do it.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Confirmit

Simply put, Confirmit was able to handle the requests our clients gave us. Some clients are fine with a very basic survey tool, but others want to control the look and feel down to a 'T', and Confirmit was one of the only programs that could accommodate the range of requests we received.
Salah Khoury | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Confirmit

  • I love Confirmit, the only negative is that my experience using any other program is always terrible in comparison.
  • I had Confirmit rep come into the office and was disapointed that they didn't have much informaton on how to use it as a researcher in marking research, perhaps employing more internal marketing researchers would help that.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Confirmit

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
Confirmit
7.8

Likelihood to Renew

ClickDimensions
9.0
Confirmit
9.0

Usability

ClickDimensions
5.0
Confirmit
7.1

Support Rating

ClickDimensions
1.0
Confirmit
8.0

Implementation Rating

ClickDimensions
Confirmit
9.0

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