What users are saying about
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 3.6 out of 100
Based on 34 reviews and ratings
Khoros Marketing (Formerly Spredfast + Lithium)
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
208 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 208 reviews and ratings
Feature Set Ratings
Email & Online Marketing

3.7
ClickDimensions
37%

Khoros Marketing (Formerly Spredfast + Lithium)
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 9/9 features
ClickDimensions ranks higher in 9/9 features
WYSIWYG email editor

5.1
51%
8 Ratings

N/A
0 Ratings
Dynamic content

3.7
37%
10 Ratings

N/A
0 Ratings
Ability to test dynamic content

1.7
17%
10 Ratings

N/A
0 Ratings
Landing pages

1.6
16%
10 Ratings

N/A
0 Ratings
A/B testing

3.6
36%
10 Ratings

N/A
0 Ratings
Mobile optimization

2.1
21%
10 Ratings

N/A
0 Ratings
Email deliverability reporting

4.0
40%
18 Ratings

N/A
0 Ratings
List management

5.6
56%
9 Ratings

N/A
0 Ratings
Triggered drip sequences

6.1
61%
9 Ratings

N/A
0 Ratings
Lead Management

4.7
ClickDimensions
47%

Khoros Marketing (Formerly Spredfast + Lithium)
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 4/4 features
ClickDimensions ranks higher in 4/4 features
Lead nurturing

6.8
68%
9 Ratings

N/A
0 Ratings
Lead scoring and grading

5.0
50%
9 Ratings

N/A
0 Ratings
Data quality management

3.0
30%
8 Ratings

N/A
0 Ratings
Automated sales alerts and tasks

4.0
40%
7 Ratings

N/A
0 Ratings
Campaign Management

2.5
ClickDimensions
25%

Khoros Marketing (Formerly Spredfast + Lithium)
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features
ClickDimensions ranks higher in 2/2 features
Calendaring

4.0
40%
5 Ratings

N/A
0 Ratings
Event/webinar marketing

1.0
10%
6 Ratings

N/A
0 Ratings
Social Media Marketing

5.5
ClickDimensions
55%

Khoros Marketing (Formerly Spredfast + Lithium)
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features
ClickDimensions ranks higher in 2/2 features
Social sharing and campaigns

8.0
80%
3 Ratings

N/A
0 Ratings
Social profile integration

3.1
31%
3 Ratings

N/A
0 Ratings
Reporting & Analytics

2.6
ClickDimensions
26%

Khoros Marketing (Formerly Spredfast + Lithium)
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 3/3 features
ClickDimensions ranks higher in 3/3 features
Dashboards

2.0
20%
9 Ratings

N/A
0 Ratings
Standard reports

2.0
20%
9 Ratings

N/A
0 Ratings
Custom reports

3.8
38%
7 Ratings

N/A
0 Ratings
Platform & Infrastructure

4.4
ClickDimensions
44%

Khoros Marketing (Formerly Spredfast + Lithium)
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 6/6 features
ClickDimensions ranks higher in 6/6 features
API

1.0
10%
5 Ratings

N/A
0 Ratings
Role-based workflow & approvals

1.0
10%
5 Ratings

N/A
0 Ratings
Customizability

2.6
26%
7 Ratings

N/A
0 Ratings
Integration with Salesforce.com

7.0
70%
2 Ratings

N/A
0 Ratings
Integration with Microsoft Dynamics CRM

7.1
71%
10 Ratings

N/A
0 Ratings
Integration with SugarCRM

8.0
80%
2 Ratings

N/A
0 Ratings
Listening/monitoring

ClickDimensions
Feature Set Not Supported
N/A

7.2
Khoros Marketing (Formerly Spredfast + Lithium)
72%
Khoros Marketing (Formerly Spredfast + Lithium) ranks higher in 4/4 features
Khoros Marketing (Formerly Spredfast + Lithium) ranks higher in 4/4 features
Boolean keyword searches

N/A
0 Ratings

7.2
72%
65 Ratings
Filtering out noise/spam

N/A
0 Ratings

7.0
70%
69 Ratings
Sentiment analysis

N/A
0 Ratings

6.9
69%
62 Ratings
Broad channel coverage

N/A
0 Ratings

7.6
76%
77 Ratings
Publishing

ClickDimensions
Feature Set Not Supported
N/A

7.4
Khoros Marketing (Formerly Spredfast + Lithium)
74%
Khoros Marketing (Formerly Spredfast + Lithium) ranks higher in 4/4 features
Khoros Marketing (Formerly Spredfast + Lithium) ranks higher in 4/4 features
Content planning and scheduling

N/A
0 Ratings

8.7
87%
97 Ratings
Audience targeting

N/A
0 Ratings

7.5
75%
77 Ratings
Content optimization

N/A
0 Ratings

5.0
50%
5 Ratings
Workflow management

N/A
0 Ratings

8.4
84%
87 Ratings
Engagement

ClickDimensions
Feature Set Not Supported
N/A

7.6
Khoros Marketing (Formerly Spredfast + Lithium)
76%
Khoros Marketing (Formerly Spredfast + Lithium) ranks higher in 3/3 features
Khoros Marketing (Formerly Spredfast + Lithium) ranks higher in 3/3 features
Automated routing and prioritization

N/A
0 Ratings

7.3
73%
59 Ratings
Customer interaction histories

N/A
0 Ratings

8.0
80%
69 Ratings
Bulk actions

N/A
0 Ratings

7.5
75%
62 Ratings
Marketing

ClickDimensions
Feature Set Not Supported
N/A

7.5
Khoros Marketing (Formerly Spredfast + Lithium)
75%
Khoros Marketing (Formerly Spredfast + Lithium) ranks higher in 4/4 features
Khoros Marketing (Formerly Spredfast + Lithium) ranks higher in 4/4 features
Lead generation

N/A
0 Ratings

7.2
72%
33 Ratings
Content marketing

N/A
0 Ratings

8.1
81%
58 Ratings
Paid media management

N/A
0 Ratings

7.1
71%
2 Ratings
Campaigns and promotions

N/A
0 Ratings

7.7
77%
63 Ratings
Channel coverage/integration

ClickDimensions
Feature Set Not Supported
N/A

7.5
Khoros Marketing (Formerly Spredfast + Lithium)
75%
Khoros Marketing (Formerly Spredfast + Lithium) ranks higher in 7/7 features
Khoros Marketing (Formerly Spredfast + Lithium) ranks higher in 7/7 features

N/A
0 Ratings

7.7
77%
94 Ratings

N/A
0 Ratings

8.1
81%
96 Ratings

N/A
0 Ratings

7.6
76%
69 Ratings
Google+

N/A
0 Ratings

8.9
89%
18 Ratings

N/A
0 Ratings

7.3
73%
91 Ratings

N/A
0 Ratings

6.6
66%
31 Ratings
YouTube

N/A
0 Ratings

6.6
66%
33 Ratings
Reporting/analytics

ClickDimensions
Feature Set Not Supported
N/A

7.4
Khoros Marketing (Formerly Spredfast + Lithium)
74%
Khoros Marketing (Formerly Spredfast + Lithium) ranks higher in 3/3 features
Khoros Marketing (Formerly Spredfast + Lithium) ranks higher in 3/3 features
Campaign success analytics

N/A
0 Ratings

7.8
78%
84 Ratings
Real-time tracking

N/A
0 Ratings

7.8
78%
83 Ratings
Competitor analysis

N/A
0 Ratings

6.5
65%
53 Ratings
Account management

ClickDimensions
Feature Set Not Supported
N/A

7.4
Khoros Marketing (Formerly Spredfast + Lithium)
74%
Khoros Marketing (Formerly Spredfast + Lithium) ranks higher in 2/2 features
Khoros Marketing (Formerly Spredfast + Lithium) ranks higher in 2/2 features
Role-based user permissions & privileges

N/A
0 Ratings

7.7
77%
93 Ratings
Mobile access

N/A
0 Ratings

7.1
71%
79 Ratings
Attribute Ratings
- ClickDimensions is rated higher in 1 area: Likelihood to Renew
- Khoros Marketing (Formerly Spredfast + Lithium) is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

2.1
ClickDimensions
21%
10 Ratings

8.1
Khoros Marketing (Formerly Spredfast + Lithium)
81%
134 Ratings
Likelihood to Renew

9.0
ClickDimensions
90%
1 Rating

7.4
Khoros Marketing (Formerly Spredfast + Lithium)
74%
32 Ratings
Usability

5.0
ClickDimensions
50%
3 Ratings

8.9
Khoros Marketing (Formerly Spredfast + Lithium)
89%
28 Ratings
Availability

ClickDimensions
N/A
0 Ratings

9.7
Khoros Marketing (Formerly Spredfast + Lithium)
97%
22 Ratings
Performance

ClickDimensions
N/A
0 Ratings

8.4
Khoros Marketing (Formerly Spredfast + Lithium)
84%
15 Ratings
Support Rating

1.0
ClickDimensions
10%
4 Ratings

8.1
Khoros Marketing (Formerly Spredfast + Lithium)
81%
47 Ratings
In-Person Training

ClickDimensions
N/A
0 Ratings

8.9
Khoros Marketing (Formerly Spredfast + Lithium)
89%
7 Ratings
Online Training

ClickDimensions
N/A
0 Ratings

6.0
Khoros Marketing (Formerly Spredfast + Lithium)
60%
7 Ratings
Implementation Rating

ClickDimensions
N/A
0 Ratings

7.7
Khoros Marketing (Formerly Spredfast + Lithium)
77%
58 Ratings
Product Scalability

ClickDimensions
N/A
0 Ratings

7.5
Khoros Marketing (Formerly Spredfast + Lithium)
75%
71 Ratings
Likelihood to Recommend
ClickDimensions
ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Marketing Generalist
CC&NInformation Technology and Services, 51-200 employees
Khoros Marketing (Formerly Spredfast + Lithium)
Khoros Marketing offers all of the necessary basic functions. Before the partnership, we knew exactly what relevant functions we needed for our business. In addition over time, we have discovered more advanced resources that have proven to be very helpful to our organization. It is refreshing to invest in a company that values research and development as well as the user interface.

Verified User
Employee in Social Media
Financial Services Company, 10,001+ employeesPros
ClickDimensions
- The nurture campaign builder was great. Easy to use and to follow along with.
- The drop and drag editor was easy to use and you could start using it with no training.
- I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Sales & Marketing Support Specialist
Lasers ResourceBusiness Supplies and Equipment, 11-50 employees
Khoros Marketing (Formerly Spredfast + Lithium)
- Khoros makes scheduling posts for several different channels very easy. The calendar is a great way to see an overview of upcoming content and gaps in the schedule.
- The Care module allows us to communicate via direct messages and see the history of communications with a social media user.
- We've implemented an approval process within Khoros so that multiple users can submit posts for the comms team to approve before they're published.

Verified User
Executive in Corporate
Medical Device Company, 10,001+ employeesCons
ClickDimensions
- Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
- Managing customer preferences and subscriptions felt extremely convoluted
- Interfaces generally not intuitive
- Reporting was not in the class of competitors
- Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.

Verified User
Manager in Marketing
Marketing & Advertising Company, 11-50 employeesKhoros Marketing (Formerly Spredfast + Lithium)
- Uploading Instagram stories through Khoros.
- Uploading Instagram carousels through Khoros.
- Reducing the wait time for some things to delete or add to the content calendar.
- Sorting by date added as default in the content center.
- Having the most used initiative as the default when first entering Khoros instead of the newest created one.
Social Media Specialist
The Nature ConservancyEnvironmental Services, 10,001+ employees
Pricing Details
ClickDimensions
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Khoros Marketing (Formerly Spredfast + Lithium)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
—Likelihood to Renew
ClickDimensions
ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.

Verified User
Employee in Marketing
Information Technology and Services Company, 51-200 employeesKhoros Marketing (Formerly Spredfast + Lithium)
Khoros Marketing (Formerly Spredfast + Lithium) 7.4
Based on 32 answers
There is no product like Khoros. Our company lives and dies by the analytics, and to date, we have not seen a more comprehensive analytics structure for any social media management tool. Khoros support is also fantastic, responding and resolving any and all questions, ideas, or complaints, usually in 24 hours.

Verified User
Employee in Social Media
Marketing & Advertising Company, 11-50 employeesUsability
ClickDimensions
ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Consultant
HMS Cornerstone SolutionsInformation Technology & Services, 11-50 employees
Khoros Marketing (Formerly Spredfast + Lithium)
Khoros Marketing (Formerly Spredfast + Lithium) 8.9
Based on 28 answers
Khoros Marketing is very user-friendly and easy to navigate. The calendar visibility is the view I use most so I can see all posts going out on all of our channels. It allows us to time posts in a proper cadence so we don't overlap with other pressing content.

Verified User
Employee in Marketing
Hospital & Health Care Company, 10,001+ employeesReliability and Availability
ClickDimensions
No score
No answers yet
No answers on this topic
Khoros Marketing (Formerly Spredfast + Lithium)
Khoros Marketing (Formerly Spredfast + Lithium) 9.7
Based on 22 answers
• We still experience a bit of downtime and slowness here but things have drastically improved in the last year with their feature updates and reconfigured hosting.

Verified User
Manager in Marketing
Supermarkets Company, 10,001+ employeesPerformance
ClickDimensions
No score
No answers yet
No answers on this topic
Khoros Marketing (Formerly Spredfast + Lithium)
Khoros Marketing (Formerly Spredfast + Lithium) 8.4
Based on 15 answers
Khoros has greatly improved the performance of its SaaS products in the last 5 years. Their applications, including Conversations, Intelligence, and Experiences, all load quickly with real-time data. This performance is critical to provide meaningful, social customer support, and marketing. The performance maintains integrity even when you deploy powerful integrations like Salesforce Customer Relationship Manager.

Verified User
Manager in Marketing
Computer Software Company, 201-500 employeesSupport Rating
ClickDimensions
ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Consultant
HMS Cornerstone SolutionsInformation Technology & Services, 11-50 employees
Khoros Marketing (Formerly Spredfast + Lithium)
Khoros Marketing (Formerly Spredfast + Lithium) 8.1
Based on 47 answers
Someone is almost always available and responds very quickly to any issues or concerns. Customer service is one of their best features and we have never had an issue. They take their time making sure you understand what you are working with and are available via email or phone to walk you through any issues.

Verified User
Strategist in Social Media
Marketing and Advertising Company, 201-500 employeesIn-Person Training
ClickDimensions
No score
No answers yet
No answers on this topic
Khoros Marketing (Formerly Spredfast + Lithium)
Khoros Marketing (Formerly Spredfast + Lithium) 8.9
Based on 7 answers
• As a very early customer, we did not undergo formal training but worked closely with the team to get the system set up to do what we wanted. However, online training resources are now available with many blog posts / video lessons and tutorials.

Verified User
Manager in Marketing
Leisure, Travel & Tourism Company, 1001-5000 employeesOnline Training
ClickDimensions
No score
No answers yet
No answers on this topic
Khoros Marketing (Formerly Spredfast + Lithium)
Khoros Marketing (Formerly Spredfast + Lithium) 6.0
Based on 7 answers
it is important to note that my perspective is not necessarily common - I'm a geek/nerd/poweruser in general, so I found the online resources to be more than adequate (and often very aesthetically pleasing, too). That said, a less "geeky" person might struggle a bit.

Verified User
Director in Marketing
Restaurants Company, 10,001+ employeesImplementation Rating
ClickDimensions
No score
No answers yet
No answers on this topic
Khoros Marketing (Formerly Spredfast + Lithium)
Khoros Marketing (Formerly Spredfast + Lithium) 7.7
Based on 58 answers
The implementation team from Khoros were great - they worked hard to understand our somewhat complex organization, and were with us all the way through face to face meetings, user training, and technical training. We had a clearly defined account manager and implementation manager, who worked really effectively together and with us.
Head of Marketing Technology
Springer NaturePublishing, 10,001+ employees
Alternatives Considered
ClickDimensions
Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Commercial Marketing Manager
Horizon DiscoveryBiotechnology, 201-500 employees
Khoros Marketing (Formerly Spredfast + Lithium)
We have been using three different platforms, including Khoros, the other two being Curalate and Dash Hudson. Curalate has a straightforward reporting tool and Dash Hudson as well, and it is so easy to post and schedule within the app that we have slowly started to move the majority of our actual scheduling to DH. However, Khoros still has the best overall content calendar view and the notes and ability to see when updates are made to a particular piece of content.

Verified User
Employee in Marketing
Retail Company, 10,001+ employeesScalability
ClickDimensions
No score
No answers yet
No answers on this topic
Khoros Marketing (Formerly Spredfast + Lithium)
Khoros Marketing (Formerly Spredfast + Lithium) 7.5
Based on 71 answers
The product scales beautifully. You can have as many or as few brands and users in the system. The cost for licenses can get costly so you want to really make sure that the right people are in the system so you're not buying licenses that are not impactful.

Verified User
Manager in Marketing
Gambling & Casinos Company, 10,001+ employeesReturn on Investment
ClickDimensions
- Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
- Lead scoring helps develop more qualified leads.
Marketing Generalist
CC&NInformation Technology and Services, 51-200 employees
Khoros Marketing (Formerly Spredfast + Lithium)
- The Plans section is great for keeping track of content that needs to be posted.
- The Calendar is wonderful for viewing upcoming and previous posts for additional data when needed.
- The Analytic section is terrific for tracking posts and easily viewing them natively when needed.
Social Engagement Coordinator
Tailored BrandsRetail, 5001-10,000 employees