30 Ratings
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Top Rated
146 Ratings
30 Ratings
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Score 3.7 out of 100

Khoros Marketing (Formerly Spredfast + Lithium)

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Top Rated
146 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros is well suited in providing a reliable, organized outlet in conversations to schedule and publish content. In addition, it is well-suited in providing analytical insights, however it would be helpful for more insights on Instagram + paid posts. An integration with newer social platforms (TikTok, Clubhouse, etc.) would also be needed.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
Khoros Marketing (Formerly Spredfast + Lithium)
WYSIWYG email editor
ClickDimensions
5.3
Khoros Marketing (Formerly Spredfast + Lithium)
Dynamic content
ClickDimensions
4.2
Khoros Marketing (Formerly Spredfast + Lithium)
Ability to test dynamic content
ClickDimensions
4.6
Khoros Marketing (Formerly Spredfast + Lithium)
Landing pages
ClickDimensions
2.7
Khoros Marketing (Formerly Spredfast + Lithium)
A/B testing
ClickDimensions
4.9
Khoros Marketing (Formerly Spredfast + Lithium)
Mobile optimization
ClickDimensions
4.5
Khoros Marketing (Formerly Spredfast + Lithium)
Email deliverability reporting
ClickDimensions
2.7
Khoros Marketing (Formerly Spredfast + Lithium)
List management
ClickDimensions
4.0
Khoros Marketing (Formerly Spredfast + Lithium)
Triggered drip sequences
ClickDimensions
5.5
Khoros Marketing (Formerly Spredfast + Lithium)

Lead Management

ClickDimensions
3.7
Khoros Marketing (Formerly Spredfast + Lithium)
Lead nurturing
ClickDimensions
2.8
Khoros Marketing (Formerly Spredfast + Lithium)
Lead scoring and grading
ClickDimensions
4.6
Khoros Marketing (Formerly Spredfast + Lithium)
Data quality management
ClickDimensions
3.2
Khoros Marketing (Formerly Spredfast + Lithium)
Automated sales alerts and tasks
ClickDimensions
4.1
Khoros Marketing (Formerly Spredfast + Lithium)

Campaign Management

ClickDimensions
2.6
Khoros Marketing (Formerly Spredfast + Lithium)
Calendaring
ClickDimensions
4.1
Khoros Marketing (Formerly Spredfast + Lithium)
Event/webinar marketing
ClickDimensions
1.2
Khoros Marketing (Formerly Spredfast + Lithium)

Social Media Marketing

ClickDimensions
5.6
Khoros Marketing (Formerly Spredfast + Lithium)
Social sharing and campaigns
ClickDimensions
8.0
Khoros Marketing (Formerly Spredfast + Lithium)
Social profile integration
ClickDimensions
3.2
Khoros Marketing (Formerly Spredfast + Lithium)

Reporting & Analytics

ClickDimensions
2.9
Khoros Marketing (Formerly Spredfast + Lithium)
Dashboards
ClickDimensions
2.4
Khoros Marketing (Formerly Spredfast + Lithium)
Standard reports
ClickDimensions
2.4
Khoros Marketing (Formerly Spredfast + Lithium)
Custom reports
ClickDimensions
3.9
Khoros Marketing (Formerly Spredfast + Lithium)

Platform & Infrastructure

ClickDimensions
5.0
Khoros Marketing (Formerly Spredfast + Lithium)
API
ClickDimensions
1.2
Khoros Marketing (Formerly Spredfast + Lithium)
Role-based workflow & approvals
ClickDimensions
1.3
Khoros Marketing (Formerly Spredfast + Lithium)
Customizability
ClickDimensions
5.3
Khoros Marketing (Formerly Spredfast + Lithium)
Integration with Salesforce.com
ClickDimensions
7.0
Khoros Marketing (Formerly Spredfast + Lithium)
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Khoros Marketing (Formerly Spredfast + Lithium)
Integration with SugarCRM
ClickDimensions
8.0
Khoros Marketing (Formerly Spredfast + Lithium)

Listening/monitoring

ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
6.7
Boolean keyword searches
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
7.3
Filtering out noise/spam
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
6.4
Sentiment analysis
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
5.8
Broad channel coverage
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
7.3

Publishing

ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
7.1
Content planning and scheduling
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
8.4
Audience targeting
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
6.8
Content optimization
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
5.0
Workflow management
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
8.0

Engagement

ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
7.6
Automated routing and prioritization
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
7.5
Customer interaction histories
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
7.8
Bulk actions
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
7.5

Marketing

ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
7.5
Lead generation
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
7.1
Content marketing
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
8.2
Paid media management
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
7.1
Campaigns and promotions
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
7.7

Channel coverage/integration

ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
7.1
Twitter
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
8.0
Facebook
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
7.6
LinkedIn
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
7.2
Google+
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
8.4
Instagram
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
6.8
Pinterest
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
5.4
YouTube
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
6.5

Reporting/analytics

ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
7.8
Campaign success analytics
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
7.9
Real-time tracking
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
7.9
Competitor analysis
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
7.5

Account management

ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
7.5
Role-based user permissions & privileges
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
8.2
Mobile access
ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
6.8

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Khoros Marketing (Formerly Spredfast + Lithium)

  • Strategic Services/Consulting: this team is a true partner to our internal social team.
  • Easy publishing & analytics: Khoros Marketing is a great one-stop-shop for all social needs, and the investment in enhancing the paid social elements is exciting.
  • Combined Social + Community focus: the way Khoros sees social and community management as one holistic thing is fresh and forward-thinking. It helps our organization/business think outside the box.
Danielle Stapleton | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Khoros Marketing (Formerly Spredfast + Lithium)

  • Khoros offers a number of platform services, but so many that it tends to be overwhelming at points.
  • We would like to see a little more transparency with the company. Several months ago Khoros merged with a company called Lithium, and my coworkers and I were not aware of the change until we attending their conference in Texas.
  • There seems to be a lot of turnover. In my 2.5 years working with Khoros our account has had a handful of different account managers, sometimes making it hard to keep up.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 6.7
Based on 31 answers
There is no product like Khoros. Our company lives and dies by the analytics, and to date, we have not seen a more comprehensive analytics structure for any social media management tool. Khoros support is also fantastic, responding and resolving any and all questions, ideas, or complaints, usually in 24 hours.
Anonymous | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.5
Based on 26 answers
Khoros Marketing is very user-friendly and easy to navigate. The calendar visibility is the view I use most so I can see all posts going out on all of our channels. It allows us to time posts in a proper cadence so we don't overlap with other pressing content.
Anonymous | TrustRadius Reviewer

Reliability and Availability

ClickDimensions

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 9.7
Based on 22 answers
• We still experience a bit of downtime and slowness here but things have drastically improved in the last year with their feature updates and reconfigured hosting.
Anonymous | TrustRadius Reviewer

Performance

ClickDimensions

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 9.0
Based on 14 answers
Khoros has greatly improved the performance of its SaaS products in the last 5 years. Their applications, including Conversations, Intelligence, and Experiences, all load quickly with real-time data. This performance is critical to provide meaningful, social customer support, and marketing. The performance maintains integrity even when you deploy powerful integrations like Salesforce Customer Relationship Manager.
Anonymous | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.5
Based on 45 answers
The Khoros support team is on point! Anything you need, they have you covered. Even when you don't think you need something, they're there to check-in, see how things are going, suggest coaching sessions, make recommendations - they're so attentive and hospitable, it's amazing! I'm impressed with their level of service.
Angel Soria, MBA | TrustRadius Reviewer

In-Person Training

ClickDimensions

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.9
Based on 7 answers
• As a very early customer, we did not undergo formal training but worked closely with the team to get the system set up to do what we wanted. However, online training resources are now available with many blog posts / video lessons and tutorials.
Anonymous | TrustRadius Reviewer

Online Training

ClickDimensions

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 6.0
Based on 7 answers
it is important to note that my perspective is not necessarily common - I'm a geek/nerd/poweruser in general, so I found the online resources to be more than adequate (and often very aesthetically pleasing, too). That said, a less "geeky" person might struggle a bit.
Anonymous | TrustRadius Reviewer

Implementation Rating

ClickDimensions

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 7.7
Based on 58 answers
The implementation team from Khoros were great - they worked hard to understand our somewhat complex organization, and were with us all the way through face to face meetings, user training, and technical training. We had a clearly defined account manager and implementation manager, who worked really effectively together and with us.
Joe Hill | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Khoros Marketing (Formerly Spredfast + Lithium)

I suggested and selected Khoros as the best contender, as the platform would eliminate many, if not all, manual processes and procedures for capturing the overall global social perspective of our organization, from all managed social sites efficiently and accurately.
Latasha Howard | TrustRadius Reviewer

Scalability

ClickDimensions

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.2
Based on 30 answers
I think it is so simple to use and learn. It gives you all the information and metrics that I would need all in one place. You are able to create multiple campaigns in a very organized way. It has all social media platforms all in one place and a great understandable and clean interface.
Anonymous | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Khoros Marketing (Formerly Spredfast + Lithium)

  • Great communication within the tool cuts down on the numbers of emails.
  • Getting everyone to use the same tool reduces redundancies.
  • The strong analytics function may negate the need for a separate analytics tool like Quintly or Simply Measured.
  • Training was easy and not time intensive.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Khoros Marketing (Formerly Spredfast + Lithium)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
Khoros Marketing (Formerly Spredfast + Lithium)
7.9

Likelihood to Renew

ClickDimensions
9.0
Khoros Marketing (Formerly Spredfast + Lithium)
6.7

Usability

ClickDimensions
5.0
Khoros Marketing (Formerly Spredfast + Lithium)
8.5

Reliability and Availability

ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
9.7

Performance

ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
9.0

Support Rating

ClickDimensions
1.0
Khoros Marketing (Formerly Spredfast + Lithium)
8.5

In-Person Training

ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
8.9

Online Training

ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
6.0

Implementation Rating

ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
7.7

Scalability

ClickDimensions
Khoros Marketing (Formerly Spredfast + Lithium)
8.2

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