What users are saying about
30 Ratings
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Top Rated
2711 Ratings
30 Ratings
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Score 3.7 out of 100

Salesforce

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Top Rated
2711 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Salesforce

[Salesforce.com] is well suited for creating campaigns, tracking clicks, cutting the sales cycle and automating the whole marketing process. Salesforce provides a full view of the customer, such as communication history, activity history, social mentions and so much more using contact management. It may not be appropriate for small businesses because of its price.
Daniel Cooper | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
Salesforce
WYSIWYG email editor
ClickDimensions
5.3
Salesforce
Dynamic content
ClickDimensions
4.2
Salesforce
Ability to test dynamic content
ClickDimensions
4.6
Salesforce
Landing pages
ClickDimensions
2.7
Salesforce
A/B testing
ClickDimensions
4.9
Salesforce
Mobile optimization
ClickDimensions
4.5
Salesforce
Email deliverability reporting
ClickDimensions
2.7
Salesforce
List management
ClickDimensions
4.0
Salesforce
Triggered drip sequences
ClickDimensions
5.5
Salesforce

Lead Management

ClickDimensions
3.7
Salesforce
Lead nurturing
ClickDimensions
2.8
Salesforce
Lead scoring and grading
ClickDimensions
4.6
Salesforce
Data quality management
ClickDimensions
3.2
Salesforce
Automated sales alerts and tasks
ClickDimensions
4.1
Salesforce

Campaign Management

ClickDimensions
2.7
Salesforce
Calendaring
ClickDimensions
4.1
Salesforce
Event/webinar marketing
ClickDimensions
1.2
Salesforce

Social Media Marketing

ClickDimensions
5.6
Salesforce
Social sharing and campaigns
ClickDimensions
8.0
Salesforce
Social profile integration
ClickDimensions
3.2
Salesforce

Reporting & Analytics

ClickDimensions
2.9
Salesforce
Dashboards
ClickDimensions
2.4
Salesforce
Standard reports
ClickDimensions
2.4
Salesforce
Custom reports
ClickDimensions
3.9
Salesforce

Platform & Infrastructure

ClickDimensions
5.0
Salesforce
API
ClickDimensions
1.2
Salesforce
Role-based workflow & approvals
ClickDimensions
1.3
Salesforce
Customizability
ClickDimensions
5.3
Salesforce
Integration with Salesforce.com
ClickDimensions
7.0
Salesforce
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Salesforce
Integration with SugarCRM
ClickDimensions
8.0
Salesforce

Sales Force Automation

ClickDimensions
Salesforce
7.5
Customer data management / contact management
ClickDimensions
Salesforce
8.2
Workflow management
ClickDimensions
Salesforce
7.4
Territory management
ClickDimensions
Salesforce
7.3
Opportunity management
ClickDimensions
Salesforce
7.9
Integration with email client (e.g., Outlook or Gmail)
ClickDimensions
Salesforce
7.0
Contract management
ClickDimensions
Salesforce
7.2
Quote & order management
ClickDimensions
Salesforce
7.3
Interaction tracking
ClickDimensions
Salesforce
7.7
Channel / partner relationship management
ClickDimensions
Salesforce
7.4

Customer Service & Support

ClickDimensions
Salesforce
8.5
Case management
ClickDimensions
Salesforce
9.0
Call center management
ClickDimensions
Salesforce
8.4
Help desk management
ClickDimensions
Salesforce
8.3

Marketing Automation

ClickDimensions
Salesforce
7.6
Lead management
ClickDimensions
Salesforce
7.7
Email marketing
ClickDimensions
Salesforce
7.5

CRM Project Management

ClickDimensions
Salesforce
7.2
Task management
ClickDimensions
Salesforce
7.1
Billing and invoicing management
ClickDimensions
Salesforce
6.7
Reporting
ClickDimensions
Salesforce
7.8

CRM Reporting & Analytics

ClickDimensions
Salesforce
8.0
Forecasting
ClickDimensions
Salesforce
7.8
Pipeline visualization
ClickDimensions
Salesforce
8.1
Customizable reports
ClickDimensions
Salesforce
8.2

Customization

ClickDimensions
Salesforce
7.6
Custom fields
ClickDimensions
Salesforce
8.0
Custom objects
ClickDimensions
Salesforce
7.5
Scripting environment
ClickDimensions
Salesforce
7.2
API for custom integration
ClickDimensions
Salesforce
7.7

Security

ClickDimensions
Salesforce
8.2
Single sign-on capability
ClickDimensions
Salesforce
8.1
Role-based user permissions
ClickDimensions
Salesforce
8.3

Social CRM

ClickDimensions
Salesforce
6.9
Social data
ClickDimensions
Salesforce
6.9
Social engagement
ClickDimensions
Salesforce
6.9

Integrations with 3rd-party Software

ClickDimensions
Salesforce
7.3
Marketing automation
ClickDimensions
Salesforce
7.3
Compensation management
ClickDimensions
Salesforce
7.3

Platform

ClickDimensions
Salesforce
7.3
Mobile access
ClickDimensions
Salesforce
7.3

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Salesforce

  • Reporting. The reporting functions are valuable to see how particular accounts have done over time, to see how reps are tracking to goal, and to see how reps compare to other reps in the organization.
  • Analytics. There are a variety of tools that management can use to determine how individual reps are performing and how the entire sales organization is tracking to goal, and how that compares to previous years.
  • Customization. Field can be customized to help an organization create a CRM that is tailored to their particular industry and company.
Jason Carlage | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Salesforce

  • When you close SF and open it the next day it tends to open old cases (tabs). You'll end up with tab overload if you don't put time into closing old ones.
  • If you start a case and don't have all the required fields completed, you'll lose it all if you try saving it too soon.
Ben Johnson | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Salesforce

Salesforce 7.4
Based on 55 answers
While not the most robust software available for tracking and following up with leads, the UI is fairly straight forward and you know right away what you are getting and how to interact with it. While some initial training is required, it is still simple enough for most users to interact with it on a daily basis without feeling burdensome.
Anonymous | TrustRadius Reviewer

Reliability and Availability

ClickDimensions

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 27 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Performance

ClickDimensions

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Salesforce

Salesforce 6.9
Based on 51 answers
The Professional version relies on its community and its documentation. No chat support, no phone support. And I think for 70+ USD/ user/ month, there should be some of those options available. Finding an answer in the community is not always easy to do. I had to go with a Salesforce developer or administrator to find answers that I think I should be able to find with support.
Sebastian Pereira | TrustRadius Reviewer

In-Person Training

ClickDimensions

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Online Training

ClickDimensions

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Implementation Rating

ClickDimensions

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 16 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Salesforce

The biggest advantage with Salesforce is likely the biggest detractor as well. It is largely a blank slate. The system is not customized to any one business or industry out of the box. You have to design everything - which is great if you are looking for a highly customized system, but very difficult for small or even medium sized firms without help from a 3rd party. We developed everything 100% in house. It has been quite a learning curve, but ultimately we preferred this method to farming out the work.
Jeff Fralick | TrustRadius Reviewer

Scalability

ClickDimensions

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Salesforce

  • ROI is most noticeable when you are able to consolidate disparate legacy systems and move all of their data from a local data center up to the cloud. You end up saving a ton of money that no longer needs to be spent on hardware, software, maintenance, IT, etc.
  • The recurring licensing model is not ideal when it comes to ROI impact, as the long term expenditure will be significant. However, the hidden cost savings that it brings due to a smoother running business is not something that should be ignored.
  • One of the main benefits is collaboration. The platform represents a "single source of truth" that can greatly enhance collaboration and data consolidation. This will impact ROI in ways immeasurable but there can be no doubt that the effects are there.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDimensions Editions & Modules

Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$100.001
Enterprise$175.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
Salesforce
7.8

Likelihood to Renew

ClickDimensions
9.0
Salesforce
10.0

Usability

ClickDimensions
5.0
Salesforce
7.4

Reliability and Availability

ClickDimensions
Salesforce
9.8

Performance

ClickDimensions
Salesforce
9.0

Support Rating

ClickDimensions
1.0
Salesforce
6.9

In-Person Training

ClickDimensions
Salesforce
7.9

Online Training

ClickDimensions
Salesforce
9.1

Implementation Rating

ClickDimensions
Salesforce
9.4

Scalability

ClickDimensions
Salesforce
10.0

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