28 Ratings
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Top Rated
342 Ratings
28 Ratings
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Score 7.1 out of 101

Salesforce Marketing Cloud Email Studio

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Top Rated
342 Ratings
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Score 7.8 out of 101

Likelihood to Recommend

ClickDimensions

ClickDimensions is well-suited for those using Microsoft Dynamics 365/CRM environments. Even if you are using Dynamics, I would advise you to conduct thorough business analyses before deciding on something to be assured it's the right one for you. Things aren't black and white in the world of technology. Change is the only constant, much like in life. Evolution is inevitable. You need something that'll grow with your business and business plans. ClickDimensions isn't fitting the bill lately, in my opinion. It's not a bad solution, but a subjective criticism.
No photo available

Salesforce Marketing Cloud Email Studio

It's great for large field sales organizations that lack the ability to automate email sends that are consistent and on-brand. The idea of templated emails (with the ability to build custom emails) really helps keeps the look-and-feel of each email similar to what the rest of the organization is sending to customers or prospects. This isn't the solution that you'd need if you are looking for an automation tool that easily integrates into other marketing channels. The dynamic content feature is lagging far behind other tools in the space.
No photo available

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
5.1
Salesforce Marketing Cloud Email Studio
6.8
WYSIWYG email editor
ClickDimensions
8.0
Salesforce Marketing Cloud Email Studio
7.0
Dynamic content
ClickDimensions
5.6
Salesforce Marketing Cloud Email Studio
7.5
Ability to test dynamic content
ClickDimensions
6.1
Salesforce Marketing Cloud Email Studio
5.3
Landing pages
ClickDimensions
5.2
Salesforce Marketing Cloud Email Studio
4.1
A/B testing
ClickDimensions
4.2
Salesforce Marketing Cloud Email Studio
7.5
Mobile optimization
ClickDimensions
3.9
Salesforce Marketing Cloud Email Studio
7.3
Email deliverability
ClickDimensions
5.2
Salesforce Marketing Cloud Email Studio
8.0
List management
ClickDimensions
5.7
Salesforce Marketing Cloud Email Studio
7.5
Triggered drip sequences
ClickDimensions
1.8
Salesforce Marketing Cloud Email Studio
6.7

Lead Management

ClickDimensions
5.2
Salesforce Marketing Cloud Email Studio
Lead nurturing
ClickDimensions
3.8
Salesforce Marketing Cloud Email Studio
Lead scoring and grading
ClickDimensions
4.7
Salesforce Marketing Cloud Email Studio
Data quality management
ClickDimensions
6.6
Salesforce Marketing Cloud Email Studio
Automated sales alerts and tasks
ClickDimensions
5.6
Salesforce Marketing Cloud Email Studio

Campaign Management

ClickDimensions
6.7
Salesforce Marketing Cloud Email Studio
Calendaring
ClickDimensions
5.5
Salesforce Marketing Cloud Email Studio
Event/webinar marketing
ClickDimensions
8.0
Salesforce Marketing Cloud Email Studio

Social Media Marketing

ClickDimensions
7.5
Salesforce Marketing Cloud Email Studio
Social sharing and campaigns
ClickDimensions
7.0
Salesforce Marketing Cloud Email Studio
Social profile integration
ClickDimensions
8.0
Salesforce Marketing Cloud Email Studio

Reporting & Analytics

ClickDimensions
5.7
Salesforce Marketing Cloud Email Studio
4.3
Dashboards
ClickDimensions
5.7
Salesforce Marketing Cloud Email Studio
5.3
Standard reports
ClickDimensions
6.2
Salesforce Marketing Cloud Email Studio
4.9
Custom reports
ClickDimensions
5.2
Salesforce Marketing Cloud Email Studio
2.7

Platform & Infrastructure

ClickDimensions
7.7
Salesforce Marketing Cloud Email Studio
API
ClickDimensions
7.0
Salesforce Marketing Cloud Email Studio
Role-based workflow & approvals
ClickDimensions
9.0
Salesforce Marketing Cloud Email Studio
Customizability
ClickDimensions
7.0
Salesforce Marketing Cloud Email Studio
Integration with Salesforce.com
ClickDimensions
7.0
Salesforce Marketing Cloud Email Studio
Integration with Microsoft Dynamics CRM
ClickDimensions
8.1
Salesforce Marketing Cloud Email Studio
Integration with SugarCRM
ClickDimensions
8.0
Salesforce Marketing Cloud Email Studio

Pros

ClickDimensions

  • Connects with Microsoft Dynamics
No photo available

Salesforce Marketing Cloud Email Studio

  • Sends client confirmations when they subscribe to a newsletter, sign up for a conference, or place an order with our company (SourceMedia). We don't have to hire an agency to send these for us.
  • Manages newsletter subscriptions and allows us to deploy on specific dates/times.
  • Helps us discover and manage the correct audience base per newsletter, and automates the distributions so we don't have to do it manually.
Cassidy Ebert profile photo

Cons

ClickDimensions

  • Multi-channel integration
  • User-friendliness
  • Relevance to modern marketplace
No photo available

Salesforce Marketing Cloud Email Studio

  • It would be nice if the interface was more user-friendly, it's simple to me because I've used the service for a while but it can sometimes take a while to train new employees.
Cassidy Ebert profile photo

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
No photo available

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 8.9
Based on 18 answers
Exact Target has an exceptional team with great customer care. Whenever we have a question or concern they are timely in addressing it. They also perform annual reviews in person that provides us with market trends, new tools and features, performance metrics, and new content recommendations. We evaluate this by local market and at the international level
Brittany Dunn profile photo

Usability

ClickDimensions

ClickDimensions 4.3
Based on 2 answers
Easy to use! Although we are still using Microsoft Dynamics CRM 2011, the interface is still extremely usable and functions without flaw.
Emily Olson profile photo

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 8.0
Based on 3 answers
I think the tool is easy to use, protects a company from the spam legislation and manages subscribers very well. It is simple to create a non-complex email. I like the survey function on the email tool as well. Overall usability is quite easy and no necessary to have an IT background or extensive knowledge to use. It is helpful, though, to have an understanding of HTML for formatting at this point.
Lisa Franks profile photo

Reliability and Availability

ClickDimensions

No score
No answers yet
No answers on this topic

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 9.0
Based on 1 answer
Upgrades and timing of the upgrades were communicated well and planned during off hours for our work. If we did have a campaign scheduled during that time, it would kick-off after the system was back active. There were a few unplanned system down times, but it was a rare occurrence and those times were also short in duration.
Lisa Franks profile photo

Performance

ClickDimensions

No score
No answers yet
No answers on this topic

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 2.0
Based on 2 answers
Exact Target performs well and is relatively easy to learn. It handles subscriber management well, and is easy to organize lists and segregation of those subscribers. Emails are easy to classify and group together for re-use or resending to different demographics of the recipients. The product is reliable, and metrics of the campaign results are easy to obtain and interpret.
Lisa Franks profile photo

Support

ClickDimensions

ClickDimensions 6.0
Based on 1 answer
General usage, training, etc. has phenomenal support. When technical problems occur, resolutions have been harder to come by.
No photo available

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 9.0
Based on 4 answers
The customer support was always first-class: detailed, knowledgeable, and fast.
Jono Smith profile photo

Implementation

ClickDimensions

No score
No answers yet
No answers on this topic

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 7.9
Based on 2 answers
Easy to implement, with simple emails and solutions initially created. More advanced usage of the tool and more advanced subscriber attribute usage was implemented during later phases when the knowledge of the tool increased. Monitoring success and results of email campaigns were done at a high level initially, but not fully used until the tool and email marketing as a whole was better understood in the corporation.
Lisa Franks profile photo

Alternatives Considered

ClickDimensions

I prefer Act-On to ClickDimensions. I've studied both technologies and have been trained in them, but I find that Act-On is more suited to fit my needs and the needs of my team and organization as a whole. I think Act-On is more equipped to handle shifts in marketplace due to social demands.
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Salesforce Marketing Cloud Email Studio

We looked at 3-4 platforms before deciding on using SFMC; we grouped the criteria used into 5 main categories: Budget, Features, Architecture, Support and Analysts/Roadmap (we actually used this site's feedback as part of the Analysts score).The finalists were SFMC and Oracle Eloqua and while Eloqua edged SFMC in out of the box Features and Analysts reviews, the total score was higher for SFMC as it better aligned with our technical Architecture, was cheaper and the Eloqua support wasn't what we expected.
Bogdan Enache profile photo

Scalability

ClickDimensions

No score
No answers yet
No answers on this topic

Salesforce Marketing Cloud Email Studio

Salesforce Marketing Cloud Email Studio 9.0
Based on 1 answer
We had approximately 20,000 recipients of most email campaigns, with some higher amounts and some smaller campaigns. The tools is easy to use and the recipient list size is really not a factor in the complexity or work to create and email campaign. Our campaigns could just have easily been sent to many more people, with virtually no additional work.
Lisa Franks profile photo

Return on Investment

ClickDimensions

  • Integration with Microsoft Dynamics 365/CRM is Easy
  • User-friendly Syncing with Microsoft Dynamics 365/CRM
  • Training is Accessible
No photo available

Salesforce Marketing Cloud Email Studio

  • No loss of business due to poor branding.
  • Acceptable CTR's.
  • We are not using it for form fills.
No photo available

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Marketing Cloud Email Studio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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