34 Ratings
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Top Rated
643 Ratings
34 Ratings
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Score 3.6 out of 100

SharpSpring from Constant Contact

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Top Rated
643 Ratings
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Score 7.9 out of 100

Feature Set Ratings

  • SharpSpring from Constant Contact ranks higher in 6 feature sets: Email & Online Marketing, Lead Management, Campaign Management, Social Media Marketing, Reporting & Analytics, Platform & Infrastructure

Email & Online Marketing

3.7

ClickDimensions

37%
7.4

SharpSpring from Constant Contact

74%
SharpSpring from Constant Contact ranks higher in 9/9 features

WYSIWYG email editor

5.1
51%
8 Ratings
7.4
74%
459 Ratings

Dynamic content

3.7
37%
10 Ratings
7.4
74%
443 Ratings

Ability to test dynamic content

1.6
16%
10 Ratings
7.1
71%
424 Ratings

Landing pages

1.6
16%
10 Ratings
6.4
64%
430 Ratings

A/B testing

3.6
36%
10 Ratings
8.0
80%
385 Ratings

Mobile optimization

2.1
21%
10 Ratings
4.1
41%
416 Ratings

Email deliverability reporting

4.0
40%
18 Ratings
8.5
85%
805 Ratings

List management

5.6
56%
9 Ratings
8.9
89%
489 Ratings

Triggered drip sequences

6.1
61%
9 Ratings
9.0
90%
464 Ratings

Lead Management

4.7

ClickDimensions

47%
8.8

SharpSpring from Constant Contact

88%
SharpSpring from Constant Contact ranks higher in 4/4 features

Lead nurturing

6.8
68%
9 Ratings
9.2
92%
474 Ratings

Lead scoring and grading

5.0
50%
9 Ratings
8.3
83%
481 Ratings

Data quality management

3.0
30%
8 Ratings
8.7
87%
457 Ratings

Automated sales alerts and tasks

4.0
40%
7 Ratings
8.9
89%
453 Ratings

Campaign Management

2.5

ClickDimensions

25%
8.5

SharpSpring from Constant Contact

85%
SharpSpring from Constant Contact ranks higher in 2/2 features

Calendaring

4.0
40%
5 Ratings
8.4
84%
329 Ratings

Event/webinar marketing

1.0
10%
6 Ratings
8.6
86%
313 Ratings

Social Media Marketing

5.5

ClickDimensions

55%
6.8

SharpSpring from Constant Contact

68%
ClickDimensions ranks higher in 1/2 features

Social sharing and campaigns

8.0
80%
3 Ratings
6.6
66%
307 Ratings

Social profile integration

3.1
31%
3 Ratings
6.9
69%
353 Ratings

Reporting & Analytics

2.6

ClickDimensions

26%
8.3

SharpSpring from Constant Contact

83%
SharpSpring from Constant Contact ranks higher in 3/3 features

Dashboards

2.0
20%
9 Ratings
8.0
80%
476 Ratings

Standard reports

2.0
20%
9 Ratings
8.7
87%
477 Ratings

Custom reports

3.8
38%
7 Ratings
8.2
82%
438 Ratings

Platform & Infrastructure

4.4

ClickDimensions

44%
8.1

SharpSpring from Constant Contact

81%
SharpSpring from Constant Contact ranks higher in 5/6 features

API

1.0
10%
5 Ratings
8.2
82%
357 Ratings

Role-based workflow & approvals

1.0
10%
5 Ratings
8.4
84%
394 Ratings

Customizability

2.5
25%
7 Ratings
8.0
80%
432 Ratings

Integration with Salesforce.com

7.0
70%
2 Ratings
8.0
80%
213 Ratings

Integration with Microsoft Dynamics CRM

7.1
71%
10 Ratings
8.1
81%
97 Ratings

Integration with SugarCRM

8.0
80%
2 Ratings
7.8
78%
90 Ratings

Attribute Ratings

  • ClickDimensions is rated higher in 1 area: Likelihood to Renew
  • SharpSpring from Constant Contact is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

2.0

ClickDimensions

20%
10 Ratings
8.9

SharpSpring from Constant Contact

89%
513 Ratings

Likelihood to Renew

9.0

ClickDimensions

90%
1 Rating
7.5

SharpSpring from Constant Contact

75%
31 Ratings

Usability

5.0

ClickDimensions

50%
3 Ratings
8.1

SharpSpring from Constant Contact

81%
69 Ratings

Availability

ClickDimensions

N/A
0 Ratings
6.9

SharpSpring from Constant Contact

69%
3 Ratings

Performance

ClickDimensions

N/A
0 Ratings
4.3

SharpSpring from Constant Contact

43%
3 Ratings

Support Rating

1.0

ClickDimensions

10%
4 Ratings
8.7

SharpSpring from Constant Contact

87%
79 Ratings

Online Training

ClickDimensions

N/A
0 Ratings
4.5

SharpSpring from Constant Contact

45%
2 Ratings

Implementation Rating

ClickDimensions

N/A
0 Ratings
8.3

SharpSpring from Constant Contact

83%
14 Ratings

Product Scalability

ClickDimensions

N/A
0 Ratings
3.1

SharpSpring from Constant Contact

31%
2 Ratings

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

SharpSpring from Constant Contact

Very well suited for large corporate and any firms looking to utilize tracking and email marketing to the maximum. It is good at nurturing leads and converting them. I would say since SharpSpring is a little bit pricey that I would not recommend it for tiny firms that are in FMCG sectors and that barely utilize email, never mind email marketing.
Jurgen Teichert | TrustRadius Reviewer

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

SharpSpring from Constant Contact

  • Marketing Automation - simple to use and effective.
  • Sales Pipeline - very customizable for any industry.
  • Customer Support - their team is very responsive and knowledgeable.
  • Email Marketing - Easy to use but powerful segmentation and dynamic content capabilities.
  • Dynamic Form Creation - simple to use and very powerful.
Tim Hemingway | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

  • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
  • Sometimes confusing between types of workflows to use. Opportunity versus visual.
  • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
Kaila Troia | TrustRadius Reviewer

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ClickDimensions Editions & Modules

Additional Pricing Details

SharpSpring from Constant Contact

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

$399 per month

SharpSpring from Constant Contact Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 7.5
Based on 31 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.1
Based on 69 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.7
Based on 79 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

Implementation Rating

ClickDimensions

No score
No answers yet
No answers on this topic

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.3
Based on 14 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

SharpSpring from Constant Contact

We use different CRMs for different clients, mostly due to budget and other requirements. SharpSpring from Constant Contact is in the middle, price-wise, but is slightly more user-friendly than ActiveCampaign when it comes to certain things, such as drip campaigns and workflows. Though the price can be prohibitive to some clients, it is extremely robust. I definitely prefer the list-building, the ability to send smart emails and the WYSIWYG editor.
Kèlene Poyurs | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

SharpSpring from Constant Contact

  • It's had a positive impact on ROI in that it's provided management with visibility into forecasting, making the budgeting process clearer.
  • When new representatives join the company it's easy to get [them] up and running in SharpSpring, minimizing time spent on training.
  • SharpSpring helps our team of reps clearly see the current list of opportunities, and create tasks to make sure we don't miss any follow-ups
Jason Carlage | TrustRadius Reviewer

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