What users are saying about
30 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
544 Ratings
30 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 3.7 out of 100

SharpSpring

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
544 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

SharpSpring

For a small sales organization[,] SharpSpring has been terrific. It's very easy to get up to speed, there aren't a whole lot of bells and whistles, and it's really not possible to break something. I've used other CRM's that are more robust and clunky; there are a ton of customizable fields, and it takes a while to enter an opportunity and move it through the sales process. With SharpSpring, I'm sure it can be customized, but the way we have it set up it's really [easy] to move an opportunity through the process. For a larger sales organization that needs additional reporting features and customization, I'm not positive if SharpSpring would be a fit as I'm not aware of some of [its] features, but I would definitely give it a look.
Jason Carlage | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
SharpSpring
7.9
WYSIWYG email editor
ClickDimensions
5.3
SharpSpring
7.2
Dynamic content
ClickDimensions
4.2
SharpSpring
8.3
Ability to test dynamic content
ClickDimensions
4.6
SharpSpring
8.3
Landing pages
ClickDimensions
2.7
SharpSpring
7.2
A/B testing
ClickDimensions
4.9
SharpSpring
8.6
Mobile optimization
ClickDimensions
4.5
SharpSpring
6.5
Email deliverability reporting
ClickDimensions
2.7
SharpSpring
7.8
List management
ClickDimensions
4.0
SharpSpring
8.7
Triggered drip sequences
ClickDimensions
5.5
SharpSpring
8.6

Lead Management

ClickDimensions
3.7
SharpSpring
8.6
Lead nurturing
ClickDimensions
2.8
SharpSpring
8.6
Lead scoring and grading
ClickDimensions
4.6
SharpSpring
8.4
Data quality management
ClickDimensions
3.2
SharpSpring
8.5
Automated sales alerts and tasks
ClickDimensions
4.1
SharpSpring
8.6

Campaign Management

ClickDimensions
2.6
SharpSpring
7.9
Calendaring
ClickDimensions
4.1
SharpSpring
7.9
Event/webinar marketing
ClickDimensions
1.2
SharpSpring
7.9

Social Media Marketing

ClickDimensions
5.6
SharpSpring
6.9
Social sharing and campaigns
ClickDimensions
8.0
SharpSpring
6.7
Social profile integration
ClickDimensions
3.2
SharpSpring
7.2

Reporting & Analytics

ClickDimensions
2.9
SharpSpring
7.5
Dashboards
ClickDimensions
2.4
SharpSpring
7.4
Standard reports
ClickDimensions
2.4
SharpSpring
8.2
Custom reports
ClickDimensions
3.9
SharpSpring
7.0

Platform & Infrastructure

ClickDimensions
5.0
SharpSpring
8.1
API
ClickDimensions
1.2
SharpSpring
7.6
Role-based workflow & approvals
ClickDimensions
1.3
SharpSpring
8.2
Customizability
ClickDimensions
5.3
SharpSpring
7.7
Integration with Salesforce.com
ClickDimensions
7.0
SharpSpring
8.1
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
SharpSpring
8.4
Integration with SugarCRM
ClickDimensions
8.0
SharpSpring
8.3

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

SharpSpring

  • SharpSpring is a great platform for email marketing. We use it to organize our content, market to each of our segment lists, and then analyze campaigns.
  • SharpSpring is effective for campaign tracking. We use it to find where leads come from and [...] how to effectively manage each of our segment-focused campaigns.
  • The "Life of a Lead" is an excellent feature within SharpSpring. This highly visual tool allows us to view detailed activity by each of our leads - from emails they open to what web pages they visit.
Andy Friedman | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

SharpSpring

  • Sometimes in the email or landing page builder, the text formatting option disappears, so I've learned how to edit inside the HTML code. Inconvenience has led to a new skill, but it's still frustrating.
  • I would like to see more customizable options for RSS emails.
  • I'd like to have the ability to copy sections of an email or landing page for use in another layout, within the builder. I know this can be done via HTML, but I'm not that knowledgeable.
Lisa Wytrwal | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring 8.0
Based on 27 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

SharpSpring

SharpSpring 8.2
Based on 68 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

SharpSpring

SharpSpring 8.7
Based on 78 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

Implementation Rating

ClickDimensions

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 7.8
Based on 12 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

SharpSpring

SharpSpring has by far the best features for the money. Having used several platforms costing significantly more money, I will go with SharpSpring every day of the week and twice on Sunday. We use Salesforce and I would still go with SharpSpring over Pardot for cross-platform use. HubSpot is a nice platform but focuses more on marketing tactic training than useful tools in my opinion.
Brian Gomski | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

SharpSpring

  • Being able to see the leads we are bringing in dramatically improves our ability to be effective on behalf of our clients.
  • This same feature is critical to showing our value to our clients.
  • SharpSpring helps our clients see exactly who we our bringing them and the value of those leads and the return on their marketing investment.
Kurt Hoffmann | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDimensions Editions & Modules

Additional Pricing Details

SharpSpring

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

SharpSpring Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
SharpSpring
8.0

Likelihood to Renew

ClickDimensions
9.0
SharpSpring
8.0

Usability

ClickDimensions
5.0
SharpSpring
8.2

Reliability and Availability

ClickDimensions
SharpSpring
5.8

Performance

ClickDimensions
SharpSpring
5.7

Support Rating

ClickDimensions
1.0
SharpSpring
8.7

Online Training

ClickDimensions
SharpSpring
4.5

Implementation Rating

ClickDimensions
SharpSpring
7.8

Scalability

ClickDimensions
SharpSpring
3.6

Add comparison