What users are saying about
33 Ratings
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Score 3.8 out of 100
69 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Socialbakers Suite

SocialBakers is great for scheduling content since it allows you to upload content, add copy, schedule it for a time it will get the most engagement and eyes, and pass it along the approval pipeline for your organization. Additionally, the reporting and analytics tool provides a comprehensive overview of campaigns. I do not recommend SocialBakers for community management. The process is too complicated and takes far longer than other tools available
Laura Martinez | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.0
Socialbakers Suite
WYSIWYG email editor
ClickDimensions
5.3
Socialbakers Suite
Dynamic content
ClickDimensions
4.0
Socialbakers Suite
Ability to test dynamic content
ClickDimensions
2.5
Socialbakers Suite
Landing pages
ClickDimensions
2.0
Socialbakers Suite
A/B testing
ClickDimensions
4.1
Socialbakers Suite
Mobile optimization
ClickDimensions
2.7
Socialbakers Suite
Email deliverability reporting
ClickDimensions
3.7
Socialbakers Suite
List management
ClickDimensions
5.5
Socialbakers Suite
Triggered drip sequences
ClickDimensions
6.1
Socialbakers Suite

Lead Management

ClickDimensions
4.5
Socialbakers Suite
Lead nurturing
ClickDimensions
5.9
Socialbakers Suite
Lead scoring and grading
ClickDimensions
4.9
Socialbakers Suite
Data quality management
ClickDimensions
3.1
Socialbakers Suite
Automated sales alerts and tasks
ClickDimensions
4.0
Socialbakers Suite

Campaign Management

ClickDimensions
2.5
Socialbakers Suite
Calendaring
ClickDimensions
4.0
Socialbakers Suite
Event/webinar marketing
ClickDimensions
1.0
Socialbakers Suite

Social Media Marketing

ClickDimensions
5.5
Socialbakers Suite
Social sharing and campaigns
ClickDimensions
8.0
Socialbakers Suite
Social profile integration
ClickDimensions
3.1
Socialbakers Suite

Reporting & Analytics

ClickDimensions
2.6
Socialbakers Suite
Dashboards
ClickDimensions
2.0
Socialbakers Suite
Standard reports
ClickDimensions
2.0
Socialbakers Suite
Custom reports
ClickDimensions
3.8
Socialbakers Suite

Platform & Infrastructure

ClickDimensions
4.6
Socialbakers Suite
API
ClickDimensions
1.0
Socialbakers Suite
Role-based workflow & approvals
ClickDimensions
1.1
Socialbakers Suite
Customizability
ClickDimensions
3.1
Socialbakers Suite
Integration with Salesforce.com
ClickDimensions
7.0
Socialbakers Suite
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Socialbakers Suite
Integration with SugarCRM
ClickDimensions
8.0
Socialbakers Suite

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Socialbakers Suite

  • Post Performance Prediction helps you lower your CPC as well as increase the amount of engagements you receive on your Instagram posts.
  • Quickly and easily understand the paid content strategy of your competitors, but also justify your own promotion budget as a result.
  • Detailed chart that outlines the predicted interactions that each post will receive in the upcoming hours.
Anonymous | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Socialbakers Suite

  • In the publishing calendar. It seems like I have to change my filters every time I login. Would be nice if it could save our settings from session to session.
  • Dark posts parameters are set. Not having to be able to customize further has turned us away from using that feature in Socialbakers.
Eric Mah | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Socialbakers Suite

Socialbakers Suite 9.1
Based on 4 answers
Very satisfied about the output and the reports.
David Arcifa | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Socialbakers Suite

Socialbakers Suite 7.3
Based on 1 answer
Web version is perfect. Lost 2 points because of mobile version that could be optimized.
Boris MERCIER | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Socialbakers Suite

Socialbakers Suite 9.1
Based on 8 answers
Compared to other vendors that generally charge you for customer support and a not always perfect service, SocialBakers support is included and very efficient.
Boris MERCIER | TrustRadius Reviewer

Online Training

ClickDimensions

No score
No answers yet
No answers on this topic

Socialbakers Suite

Socialbakers Suite 6.0
Based on 1 answer
The online training was fine but, in the end, the best way to learn any product is by actually using it.
Shubhankar Goel | TrustRadius Reviewer

Implementation Rating

ClickDimensions

No score
No answers yet
No answers on this topic

Socialbakers Suite

Socialbakers Suite 9.1
Based on 4 answers
The platform is so easy to understand that no "expensive consulting firm" is necessary to implement it!
Boris MERCIER | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Socialbakers Suite

Socialbakers' team is more open to have conversation about the product. They are more helpful and their customer service is way better. They almost do same things, however Socialbakers has a cleaner interface and it is easier to use by the team
Kayhan Dural | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Socialbakers Suite

  • Actually this is not a software that can give you exactly an ROI, but obviously, it gives you the metrics of how your campaigns are doing.
  • It gives you great insight to make decisions based on the statistics. Which is the best “ROI” I think.
Alejandro Matheu, MD, MBA, MSc in Digital Marketing | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDimensions Editions & Modules

Additional Pricing Details

Socialbakers Suite

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Socialbakers Suite Editions & Modules

Edition
The Essential Package. Available to purchase online now.$2001
  1. per month
Additional Pricing Details
- For the Complete Socialbakers Platform, please request a consultation - Unify all your social marketing operations in one. Everything from audience research to strategic planning to execution and measurement, it’s the go-to platform for marketing teams.

Rating Summary

Likelihood to Recommend

ClickDimensions
2.3
Socialbakers Suite
7.5

Likelihood to Renew

ClickDimensions
9.0
Socialbakers Suite
9.1

Usability

ClickDimensions
5.0
Socialbakers Suite
7.3

Support Rating

ClickDimensions
1.0
Socialbakers Suite
9.1

Online Training

ClickDimensions
Socialbakers Suite
6.0

Implementation Rating

ClickDimensions
Socialbakers Suite
9.1

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