What users are saying about
30 Ratings
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Score 3.7 out of 100
Top Rated
37 Ratings
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Score 8 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Everest (Return Path + 250ok)

Return Path definitely helps provide directional guidance on where/how emails are being delivered, and it certainly provides some feedback and insights when there are delivery issues. I would not say that it is 100% accurate, though, on Inbox/Spam/Missing placement details for all ISPs. It certainly helps identify issues, though I would not use it as proof that we were fully put into the inbox (or spam folder).The inbox preview and rendering features are good, and I love the integration with Marketing Cloud. There are other rendering preview options available in the market, and this offering is solid. Just not the strongest. The direct integration with Marketing Cloud certainly makes it easy to use. Budgets permitting, using Return Path as part of a larger portfolio of tools for inbox placement monitoring, blacklist checking, email rendering, etc. would be advised. But it certainly works well as a starting point.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
Everest (Return Path + 250ok)
6.5
WYSIWYG email editor
ClickDimensions
5.3
Everest (Return Path + 250ok)
5.0
Dynamic content
ClickDimensions
4.2
Everest (Return Path + 250ok)
6.8
Ability to test dynamic content
ClickDimensions
4.6
Everest (Return Path + 250ok)
6.8
Landing pages
ClickDimensions
2.7
Everest (Return Path + 250ok)
5.0
A/B testing
ClickDimensions
4.9
Everest (Return Path + 250ok)
5.9
Mobile optimization
ClickDimensions
4.5
Everest (Return Path + 250ok)
4.1
Email deliverability reporting
ClickDimensions
2.7
Everest (Return Path + 250ok)
9.2
List management
ClickDimensions
4.0
Everest (Return Path + 250ok)
7.5
Triggered drip sequences
ClickDimensions
5.5
Everest (Return Path + 250ok)
8.0

Lead Management

ClickDimensions
3.7
Everest (Return Path + 250ok)
Lead nurturing
ClickDimensions
2.8
Everest (Return Path + 250ok)
Lead scoring and grading
ClickDimensions
4.6
Everest (Return Path + 250ok)
Data quality management
ClickDimensions
3.2
Everest (Return Path + 250ok)
Automated sales alerts and tasks
ClickDimensions
4.1
Everest (Return Path + 250ok)

Campaign Management

ClickDimensions
2.7
Everest (Return Path + 250ok)
Calendaring
ClickDimensions
4.1
Everest (Return Path + 250ok)
Event/webinar marketing
ClickDimensions
1.2
Everest (Return Path + 250ok)

Social Media Marketing

ClickDimensions
5.6
Everest (Return Path + 250ok)
Social sharing and campaigns
ClickDimensions
8.0
Everest (Return Path + 250ok)
Social profile integration
ClickDimensions
3.2
Everest (Return Path + 250ok)

Reporting & Analytics

ClickDimensions
2.9
Everest (Return Path + 250ok)
6.4
Dashboards
ClickDimensions
2.4
Everest (Return Path + 250ok)
8.1
Standard reports
ClickDimensions
2.4
Everest (Return Path + 250ok)
5.8
Custom reports
ClickDimensions
3.9
Everest (Return Path + 250ok)
5.4

Platform & Infrastructure

ClickDimensions
5.0
Everest (Return Path + 250ok)
API
ClickDimensions
1.2
Everest (Return Path + 250ok)
Role-based workflow & approvals
ClickDimensions
1.3
Everest (Return Path + 250ok)
Customizability
ClickDimensions
5.3
Everest (Return Path + 250ok)
Integration with Salesforce.com
ClickDimensions
7.0
Everest (Return Path + 250ok)
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Everest (Return Path + 250ok)
Integration with SugarCRM
ClickDimensions
8.0
Everest (Return Path + 250ok)

Pre-Send Testing

ClickDimensions
Everest (Return Path + 250ok)
7.0
URL Validation
ClickDimensions
Everest (Return Path + 250ok)
6.2
Link Tracking
ClickDimensions
Everest (Return Path + 250ok)
6.3
Image Validation
ClickDimensions
Everest (Return Path + 250ok)
6.3
Inbox Display
ClickDimensions
Everest (Return Path + 250ok)
7.0
Email Accessibility Tools
ClickDimensions
Everest (Return Path + 250ok)
7.1
Spelling and Grammar Check
ClickDimensions
Everest (Return Path + 250ok)
7.7
Spam Testing
ClickDimensions
Everest (Return Path + 250ok)
7.5
Email Previews
ClickDimensions
Everest (Return Path + 250ok)
7.5

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Everest (Return Path + 250ok)

  • Individualized attention. They really dug in to understand our products and services.
  • Easy-to-understand training and actionable items that you can sustain over a long period of time.
  • They're embedded in our instance of Exact Target, so I'm able to review the entire email program and don't have to open up a separate tool to gather this information.
Joni Kalstrup | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Everest (Return Path + 250ok)

  • Device Previews use old Litmus API and therefore slow, would be nice to have a quicker interface
  • No content builder integration, system relies on emails to be sent to platform often increasing development times
  • Old user interface, interface has been the same and clunky for many years
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Everest (Return Path + 250ok)

Everest (Return Path + 250ok) 8.2
Based on 5 answers
We have two separate areas for using Return Path. Our web ecommerce area that is using only transactional emails and a marketing email program that is partnered on the backend with Return Path. I see Return Path continuing to be utilized with our marketing emails, but over time I see less need for our transactional emails to maintain Return Path components.
Dan Sixbury, PMP, MBA | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Everest (Return Path + 250ok)

Everest (Return Path + 250ok) 7.3
Based on 1 answer
I find it fairly easy to use, though the interface is a bit clunky and I may be missing some revolutionary use because it's lost in the clutter.
Anonymous | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Everest (Return Path + 250ok)

Everest (Return Path + 250ok) 9.1
Based on 1 answer
Absolutely fantastic support. It runs circles around the competition. They regularly reach out and chat, even if it's just to see if there's any issues we need to discuss. They clearly want the business and don't forget you once you sign the contract which is an issue with other similar services.
Brett Schenker | TrustRadius Reviewer

Implementation Rating

ClickDimensions

No score
No answers yet
No answers on this topic

Everest (Return Path + 250ok)

Everest (Return Path + 250ok) 8.2
Based on 1 answer
I joined my company after the implementation was nearly complete. We used the Return Path tool as we slowly increased our send volume in Marketing Cloud to monitor IP reputation and inbox placement.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Everest (Return Path + 250ok)

Return Path was the first solution that we looked into based on the native integration with Salesforce Marketing Cloud. That was the biggest selling point for us. We didn't do a lot of research on other products but 250ok was one we did look at but ultimately liked Return Path that much more
Anonymous | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Everest (Return Path + 250ok)

  • It has helped identify inbox issues and thus helping our clients reach more inboxes.
  • They have negatively impacted client relations on numerous occasions. They have reached out and told clients they are having issues or need certain products when they are already our clients and we are proving solutions for them.
  • They provide solid customer support when you create a support ticket. They are usually very quick to respond and give you an answer.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Everest (Return Path + 250ok)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
Everest (Return Path + 250ok)
7.8

Likelihood to Renew

ClickDimensions
9.0
Everest (Return Path + 250ok)
8.2

Usability

ClickDimensions
5.0
Everest (Return Path + 250ok)
7.3

Support Rating

ClickDimensions
1.0
Everest (Return Path + 250ok)
9.1

Implementation Rating

ClickDimensions
Everest (Return Path + 250ok)
8.2

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