Likelihood to Recommend ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Read full review Every new or established brand should be using Everest. It doesn't matter what you're trying to say in your emails—if they're not reaching the inbox, no one is listening or reading. Everest gives you the insight you need to understand your inbox placement, reputation and so much more.
Read full review Pros The nurture campaign builder was great. Easy to use and to follow along with. The drop and drag editor was easy to use and you could start using it with no training. I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform. Read full review Individualized attention. They really dug in to understand our products and services. Easy-to-understand training and actionable items that you can sustain over a long period of time. They're embedded in our instance of Exact Target, so I'm able to review the entire email program and don't have to open up a separate tool to gather this information. Read full review Cons Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible Managing customer preferences and subscriptions felt extremely convoluted Interfaces generally not intuitive Reporting was not in the class of competitors Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement. Read full review Some domain summary data inconsistent with seedlist detail UI feels a little dated Reporting options are limited As part of the SFMC integration, Return Path support issues and question go through Salesforce, not Return Path Inbox Preview rendering could be more robust and extensive Would like to see Dark Mode previewing rendering Read full review Likelihood to Renew I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Read full review We have two separate areas for using Return Path. Our web ecommerce area that is using only transactional emails and a marketing email program that is partnered on the backend with Return Path. I see Return Path continuing to be utilized with our marketing emails, but over time I see less need for our transactional emails to maintain Return Path components.
Read full review Usability I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Read full review I find it fairly easy to use, though the interface is a bit clunky and I may be missing some revolutionary use because it's lost in the clutter.
Read full review Support Rating You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Read full review Absolutely fantastic support. It runs circles around the competition. They regularly reach out and chat, even if it's just to see if there's any issues we need to discuss. They clearly want the business and don't forget you once you sign the contract which is an issue with other similar services.
Read full review Implementation Rating I joined my company after the implementation was nearly complete. We used the Return Path tool as we slowly increased our send volume in Marketing Cloud to monitor IP reputation and inbox placement.
Read full review Alternatives Considered Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of
HubSpot , and the straightforward usability of
MailChimp . It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to
HubSpot , and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Read full review Like I said before, Return Path is really the budget bundle. You get a lot of service for how much you pay. Since I am currently at an early stage startup, we could not afford
Litmus , so having Return Path is crucial. The partnership with
Salesforce also allowed us to get it at pretty low cost.
Read full review Return on Investment Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in. Lead scoring helps develop more qualified leads. Read full review It has helped identify inbox issues and thus helping our clients reach more inboxes. They have negatively impacted client relations on numerous occasions. They have reached out and told clients they are having issues or need certain products when they are already our clients and we are proving solutions for them. They provide solid customer support when you create a support ticket. They are usually very quick to respond and give you an answer. Read full review ScreenShots ClickDimensions Screenshots Everest (Return Path + 250ok) Screenshots