Appcues vs. ClickLearn

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Appcues
Score 9.1 out of 10
N/A
Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using Appcues is to improve product engagement within the user's own customer base.
$299
per month/billed monthly
ClickLearn
Score 8.3 out of 10
Mid-Size Companies (51-1,000 employees)
ClickLearn automates the process of creating training material and documentation of popular business systems such as Microsoft D365, SAP, and Oracle. With ClickLearn, users click through processes and ClickLearn records actions. When these are recorded, ClickLearn automatically delivers the resulting content in these 7 different formats to be used in training situation: Step-by-step instructions in HTML for posting online Step-by-step instructions in Word and…
$208
per installation
Pricing
AppcuesClickLearn
Editions & Modules
Essentials
$299
per month/billed monthly
Growth
$879
per month/billed annually
Enterprise
Contact sales team
Basic
208/mo
per installation
Basic
208/mo
per installation
Essentials
360/mo
per installation
Essentials
360/mo
per installation
Professional
740/mo
per installation
Professional
740/mo
per installation
Enterprise
1023/mo
per installation
Enterprise
1023/mo
per installation
Offerings
Pricing Offerings
AppcuesClickLearn
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
AppcuesClickLearn
Small Businesses
Pendo.io
Pendo.io
Score 8.3 out of 10
Pendo.io
Pendo.io
Score 8.3 out of 10
Medium-sized Companies
Whatfix
Whatfix
Score 9.5 out of 10
Whatfix
Whatfix
Score 9.5 out of 10
Enterprises
Whatfix
Whatfix
Score 9.5 out of 10
Whatfix
Whatfix
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AppcuesClickLearn
Likelihood to Recommend
7.7
(7 ratings)
8.9
(4 ratings)
User Testimonials
AppcuesClickLearn
Likelihood to Recommend
Appcues
It is well suited for SaaS products or services that have a highly complex user interface. Through Appcues, you can ensure that people discover all the existing and new features and make them understand the value of your product as soon as possible to address the evergreen issue of churn. But if your user interface is really messed up, you should change the product itself instead of using a tool like Appcues to explain everything on the screen.
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ClickLearn
Even though ClickLearn is quite a handy tool, it takes time to create new records, or more like modifying those to be suitable for use. Also, when I have had questions about ClickLearn and considering that the software is for generating for example manuals, I have struggled with finding solutions to cases from the ClickLearn site. For example how to enable/disable Assistant -functionality. Had two private sessions, with two different support persons, getting two different ways to do things. Not good.
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Pros
Appcues
  • As a whole, Appcues is very easy to use.
  • You can build templates to easily style future modal windows and tooltips.
  • They have great customer service! Any time I've had a question our support rep always gets back to me with solutions.
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ClickLearn
  • Creating easy-to-follow work instructions.
  • Provides different methods of delivery (text, video, try-me).
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Cons
Appcues
  • We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
  • Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
  • The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.
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ClickLearn
  • It would be nice to take a couple of seconds off screen capture
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Alternatives Considered
Appcues
It has a much, much better user interface, better customer care, and of course better pricing. This along with the fact that they were very accommodating for our use case ensured we went ahead with Appcues.
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ClickLearn
No answers on this topic
Return on Investment
Appcues
  • Appcues has allowed us to quickly deploy user help features that target specific users, audiences, even customers with very little effort.
  • Appcues has helped gain user traction by providing helpful tooltips, tours, and other rich content, reducing the first-time user learning curve.
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ClickLearn
  • Help is received faster.
  • New customers created faster - Quoting faster made possible.
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ScreenShots

ClickLearn Screenshots

Screenshot of A modern and responsive learning portal - created from a single clickScreenshot of Create content in any languageScreenshot of Start recording your processes with ClickLearnScreenshot of The Replay feature automatically runs through your processes in your business software and re-records all steps and screenshots - you just need to click once to start the replay.