What users are saying about
2 Ratings
2 Ratings
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Score 8.7 out of 100
8 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

ClickLearn

For the companies who are on their startups and really want to grow fast then they should try this software as it provides various learning aspects that are quite innovative and saves a lot of time in this competitive world. The learning system is improved with this software a lot. For companies whose budget is low then they should use free software rather than this paid one. But remember features will be less also.
Anonymous | TrustRadius Reviewer

MadCap Software

MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.
Anonymous | TrustRadius Reviewer

Pros

ClickLearn

  • Multiple outputs formats are available for our created content.
  • It saves a lot of time and makes many processes automated.
  • The best thing is the digital assistant that helps in many aspects.
Anonymous | TrustRadius Reviewer

MadCap Software

  • Snippets, variables, and conditioning are all good
  • Once you set it up, updating Help websites is easy.
Cameron Michael Rhoads | TrustRadius Reviewer

Cons

ClickLearn

  • It’s price is too high.
  • It do not support some window applications and also runs slower sometimes.
  • Some more features for editing should be included.
Anonymous | TrustRadius Reviewer

MadCap Software

  • The software is often quite buggy, and certain bugs seem to date back nearly a decade and still persist.
  • Customizing shortcuts is often an ordeal.
Anonymous | TrustRadius Reviewer

Usability

ClickLearn

No score
No answers yet
No answers on this topic

MadCap Software

MadCap Software 3.0
Based on 1 answer
MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClickLearn

Its features are quite innovative and in this competitive world, it allows us to use its most simplified application and create our content with ease. It also allows us with many formats of our content and this helps to run our documents on MAC, Windows as well as on android. As the name suggests ClickLearn enhances our learning criteria in just a click.
Anonymous | TrustRadius Reviewer

MadCap Software

I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.
Cameron Michael Rhoads | TrustRadius Reviewer

Return on Investment

ClickLearn

  • Increased business output and saves a lot of time.
  • It changed the way of leaning.
  • It simplified the complex work process.
Anonymous | TrustRadius Reviewer

MadCap Software

  • Saves time by offering a way to sync documents with other teammates.
  • Often requires time to troubleshoot random errors or bugs that pop up with seemingly no cause.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ClickLearn

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickLearn Editions & Modules

On-premise Edition
Basic208/mo1
Essentials360/mo1
Professional740/mo1
Enterprise1023/mo1
  1. per installation
SaaS Edition
Basic208/mo1
Enterprise1023/mo1
Essentials360/mo1
Professional740/mo1
  1. per installation
Additional Pricing Details

MadCap Software

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

MadCap Software Editions & Modules

Additional Pricing Details
Includes a 12-month Bronze-level Maintenance Plan.

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