What users are saying about
4 Ratings
14 Ratings
4 Ratings
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Score 8.5 out of 100
14 Ratings
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Score 7.2 out of 100

Attribute Ratings

  • ClickLearn is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.5

ClickLearn

85%
4 Ratings
6.8

MadCap Software

68%
4 Ratings

Usability

ClickLearn

N/A
0 Ratings
3.0

MadCap Software

30%
1 Rating

Likelihood to Recommend

ClickLearn

Even though ClickLearn is quite a handy tool, it takes time to create new records, or more like modifying those to be suitable for use. Also, when I have had questions about ClickLearn and considering that the software is for generating for example manuals, I have struggled with finding solutions to cases from the ClickLearn site. For example how to enable/disable Assistant -functionality. Had two private sessions, with two different support persons, getting two different ways to do things. Not good.
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MadCap Software

MadCap Flare has its problems, but it serves our team well as an authoring software. This would not be the case if we needed to regularly collaborate on articles, as Flare is prone to conflict issues when another person dares to breathe near an open topic. When working individually, though, it's fine. I'd love to see improvements to design, performance, and stability, but Flare remains one of the best softwares on the market for our needs as an authoring team. MadCap Central is well-suited to internal reviewing when every member is comfortable with Flare (the errors it tends to introduce set aside). SMEs, though, tend to find it hard to use. It's cluttered, some styles don't render, and it just seems like a failed attempt to reproduce Google Docs. I'd love to see improvements there, to help get our SMEs to want to use Central.
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Pros

ClickLearn

  • Creating easy-to-follow work instructions.
  • Provides different methods of delivery (text, video, try-me).
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MadCap Software

  • Snippets, variables, and conditioning are all good
  • Once you set it up, updating Help websites is easy.
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Cons

ClickLearn

  • It would be nice to take a couple of seconds off screen capture
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MadCap Software

  • The software is often quite buggy, and certain bugs seem to date back nearly a decade and still persist.
  • Customizing shortcuts is often an ordeal.
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Pricing Details

ClickLearn

Starting Price

$0

Editions & Modules

ClickLearn editions and modules pricing
EditionModules
Basic208/mo1
Essentials360/mo2
Professional740/mo3
Enterprise1023/mo4
Basic208/mo5
Enterprise1023/mo6
Essentials360/mo7
Professional740/mo8

Footnotes

  1. per installation
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Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

MadCap Software

Starting Price

$167 per month

Editions & Modules

MadCap Software editions and modules pricing
EditionModules
MadCap Flare19991
MadCap Central15002
MadCap AMS29993

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Includes a 12-month Platinum-level Maintenance Plan.

Usability

ClickLearn

No answers on this topic

MadCap Software

MadCap Flare is in desperate need of an overall redesign. It relies heavily on dozens and dozens of tiny buttons that contain dozens of nested features. Clicking the wrong button can cause your software to freeze and crash. Building targets can be an absolute mystery, as far as all the files involved. It also has a tendency to freeze and crash. There's typically a huge learning curve for new hires who've never used it--nothing is intuitive.
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Alternatives Considered

ClickLearn

No answers on this topic

MadCap Software

I wish Google Docs would work for our purposes, but it doesn't have a lot of the technical writing features we need. Using Google Docs would make reviewing and edits much much quicker, but we need MadCap to house all our documents for our Help website.
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Return on Investment

ClickLearn

  • Help is received faster.
  • New customers created faster - Quoting faster made possible.
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MadCap Software

  • Saves time by offering a way to sync documents with other teammates.
  • Often requires time to troubleshoot random errors or bugs that pop up with seemingly no cause.
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Screenshots

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