What users are saying about
18 Ratings
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Top Rated
1050 Ratings
18 Ratings
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Score 6 out of 100

ConnectWise Control

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Top Rated
1050 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

ClickMeeting

Launching and executing a webinar is easy and takes literally five seconds. The entire user experience is virtually seamless, with a platform that's loaded with detailed statistics. You even have access to live online support that will assist you instantly (from your webinar room).
Shane Skwarek | TrustRadius Reviewer

ConnectWise Control

We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
Eric Milles | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

ClickMeeting
5.9
ConnectWise Control
High quality audio
ClickMeeting
5.8
ConnectWise Control
High quality video
ClickMeeting
6.0
ConnectWise Control
Low bandwidth requirements
ClickMeeting
5.3
ConnectWise Control
Mobile support
ClickMeeting
6.5
ConnectWise Control

Screen Sharing

ClickMeeting
5.0
ConnectWise Control
Desktop sharing
ClickMeeting
5.2
ConnectWise Control
Whiteboards
ClickMeeting
4.8
ConnectWise Control

Online Meetings / Events

ClickMeeting
5.7
ConnectWise Control
Calendar integration
ClickMeeting
6.3
ConnectWise Control
Meeting initiation
ClickMeeting
6.0
ConnectWise Control
Integrates with social media
ClickMeeting
5.1
ConnectWise Control
Record meetings / events
ClickMeeting
5.8
ConnectWise Control
Slideshows
ClickMeeting
5.2
ConnectWise Control

Online Events Collaboration

ClickMeeting
5.5
ConnectWise Control
Live chat
ClickMeeting
5.3
ConnectWise Control
Audience polling
ClickMeeting
4.8
ConnectWise Control
Q&A
ClickMeeting
6.4
ConnectWise Control

Online Events Security

ClickMeeting
5.8
ConnectWise Control
User authentication
ClickMeeting
5.9
ConnectWise Control
Participant roles & permissions
ClickMeeting
5.6
ConnectWise Control
Confidential attendee list
ClickMeeting
5.8
ConnectWise Control

Remote Administration

ClickMeeting
ConnectWise Control
8.7
Screen sharing
ClickMeeting
ConnectWise Control
9.6
File transfer
ClickMeeting
ConnectWise Control
8.6
Instant message
ClickMeeting
ConnectWise Control
8.6
Secure remote access with Smart Card authentication
ClickMeeting
ConnectWise Control
9.4
Access to sleeping/powered-off computers
ClickMeeting
ConnectWise Control
7.1
Over-the-Internet remote session
ClickMeeting
ConnectWise Control
9.5
Initiate remote control from mobile
ClickMeeting
ConnectWise Control
7.3
Remote management of servers & workstations
ClickMeeting
ConnectWise Control
9.6
Remote Active Directory® management
ClickMeeting
ConnectWise Control
9.6
Centralized management dashboard
ClickMeeting
ConnectWise Control
9.1
Session record
ClickMeeting
ConnectWise Control
8.4
Annotations
ClickMeeting
ConnectWise Control
8.3
Monitoring and Alerts
ClickMeeting
ConnectWise Control
8.2
Multi-platform remote control
ClickMeeting
ConnectWise Control
8.9

Pros

ClickMeeting

  • Professional Live Interface - One of the reasons we chose ClickMeeting was how professional it looked from the viewer's experience. Our client is very small, but the interface makes them look like a top-notch firm to viewers.
  • Customization - Our client didn't have to forego their brand for a service, they were able to make it work for them. Also ties in with my point above.
  • Easy Event Creation - Takes no time at all to plan/schedule an event or meeting.
Anonymous | TrustRadius Reviewer

ConnectWise Control

  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
Adam Friedli | TrustRadius Reviewer

Cons

ClickMeeting

  • As with most new software, ClickMeeting did create a learning curve for many of the employees - thus training was necessary.
  • Our company is contracted by the Federal Government, thus a lot of our information needs to be kept private. Some of our high-level management have noticed that ClickMeeting only provides 128-bit AES encryption, which we feel can be improved upon.
  • Some of our remote users have found that ClickMeeting has some lag-time when using it on their android devices.
Anonymous | TrustRadius Reviewer

ConnectWise Control

  • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
  • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
  • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
Andrew Haskell | TrustRadius Reviewer

Likelihood to Renew

ClickMeeting

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 8.8
Based on 38 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

Usability

ClickMeeting

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 9.5
Based on 41 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

Reliability and Availability

ClickMeeting

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura | TrustRadius Reviewer

Performance

ClickMeeting

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 7.7
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

Support Rating

ClickMeeting

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 8.0
Based on 66 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

Online Training

ClickMeeting

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

Implementation Rating

ClickMeeting

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 8.0
Based on 21 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

Alternatives Considered

ClickMeeting

Vimeo is the closest competitor to our organization. Vimeo hosts our online video library and luckily, it communicates with ClickMeeting well. If the demand for live webinars no longer existed, Vimeo would be next in line. However, at this time ClickMeeting remains our #1 due to integration, ease of access and design.
Marissa Roth | TrustRadius Reviewer

ConnectWise Control

I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others.I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
Jonathan Hanson | TrustRadius Reviewer

Scalability

ClickMeeting

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 7.0
Based on 16 answers
This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
Riccardo Francese | TrustRadius Reviewer

Return on Investment

ClickMeeting

  • It was an affordable software for what it delivered. We would have kept using it if the webinars had worked to drive business, or if we'd been able to drive more people to the webinars. Not ClickMeeting's fault. Great return on the investment in my mind.
Tyler Juhola | TrustRadius Reviewer

ConnectWise Control

  • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
  • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
Mike Vaughan | TrustRadius Reviewer

Screenshots

Pricing Details

ClickMeeting

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ClickMeeting Editions & Modules

Edition
Enterprise$1651
Live 25$252
Live 50$353
Live 100$604
Live 200$1195
Live 500$1396
Live 1000$2397
Automated 1000$2797
Automated 500$1798
Automated 200$1459
Automated 100$7510
Automated 50$4511
Automated 25$4012
  1. 500 - 5000
  2. up to 25 attendees
  3. up to 50 attendees
  4. up to 100 attendees
  5. up to 200 attendees
  6. up to 500 attendees
  7. up to 1000 attendees
  8. up to 500 attendees
  9. up to 200 attendees
  10. up to 100 attendees
  11. up to 50 attendees
  12. up to 25 attendees
Additional Pricing Details
Detailed enterprise pricing on demand.

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ConnectWise Control Editions & Modules

Edition
One$241
Standard$421
Premium$541
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ClickMeeting
5.7
ConnectWise Control
9.5

Likelihood to Renew

ClickMeeting
ConnectWise Control
8.8

Usability

ClickMeeting
ConnectWise Control
9.5

Reliability and Availability

ClickMeeting
ConnectWise Control
9.0

Performance

ClickMeeting
ConnectWise Control
7.7

Support Rating

ClickMeeting
ConnectWise Control
8.0

Online Training

ClickMeeting
ConnectWise Control
7.5

Implementation Rating

ClickMeeting
ConnectWise Control
8.0

Scalability

ClickMeeting
ConnectWise Control
7.0

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