What users are saying about
5 Ratings
2 Ratings
5 Ratings
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Score 8.1 out of 100
2 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

ClickSend

ClickSend supports live chats, where instant messaging is done for both formal or informal discussions. Besides, proper management of tasks, from the simplified ones to the complex ones, and every player is well assigned. The option of bar code in this application ensures there is the automation of many tasks and reduces paperwork.
Lamark Lingo | TrustRadius Reviewer

OpenMarket

OpenMarket is well suited to support enterprise SMS at scale, with a wholesale and flexible solution. Their provisioning team is great in terms of response time, and support for their products is deeply rooted in industry and technological understanding of SMS. OpenMarket would not be well suited for small companies just starting to test the waters with SMS in a low barrier way.
Anonymous | TrustRadius Reviewer

Pros

ClickSend

  • You can add list of users just by uploading numbers CSV or by uploading detailed CSV.
  • You can generate quick campaigns just like in email, save templates with URLs, send immediately, or schedule for a certain date and hour. They have analytics, shared, and private numbers. I like that it is super straightforward.
  • You can make automated campaings that will be sent every time a new user joins a list. This you can do with 3rd-party integrations such as your own app or Zapier since ClickSend already has this integration.
  • Super cheap and it's what I like most. You pay for SMS in bulk with really competitive prices. Most SMS companies want to charge by the number of users, and when you have 32,000 active users or +130,000 users it just becomes expensive so ClickSend is the SMS solution.
  • In general, using ClickSend is quick and the learning curve for new users is flat since it's almost the same as an email marketing tool just for SMS and compressed.
Ramón Carmona Medina | TrustRadius Reviewer

OpenMarket

  • OpenMarket is very responsive and provides top-tier customer support.
  • OpenMarket is able to support large scale campaigns, in a high throughput velocity.
  • OpenMarket has industry knowledge to ensure shortcode programs are approved by the carriers in a timely manner.
Anonymous | TrustRadius Reviewer

Cons

ClickSend

  • Cost
  • Better learning and onboarding experience
  • A better crm that works with it.
Moses Thien | TrustRadius Reviewer

OpenMarket

  • OpenMarket does most things well. One thing they are missing is MMS capabilities on text enabled long numbers.
  • The portal for entering shortcode program briefs is kind of clunky, it would be nice is account managers took the Word document and imported it into the tool for clients.
Anonymous | TrustRadius Reviewer

Support Rating

ClickSend

ClickSend 8.0
Based on 1 answer
In general, support is good. Actually they usually write to you about things like when you upload your first contacts, send your first campaign, or when you forget to put the opt-out option. Of course, they are automated emails but it happens that if you reply to one of them a real support agent will attend to your case. If you have any doubt you can write directly to support by email. I'm not sure if they are using Zendesk or any other kind of program but they usually answer in less than 2 hours. Still, the option of an actual real-time chat is missing.
Ramón Carmona Medina | TrustRadius Reviewer

OpenMarket

No score
No answers yet
No answers on this topic

Alternatives Considered

ClickSend

The starting price of ClickSend is significantly low, and one is not bailed, instead, they pay for what they use. ClickSend works in almost all devices, from Apple products, Windows, and even Android devices. The existence of intelligent mail support is another driver that makes ClickSend more advanced and reputable, as it tracks the minds of audiences and even employees.
Lamark Lingo | TrustRadius Reviewer

OpenMarket

As a top tier aggregator, OpenMarket requires contracts to utilize their services, whereas other SaaS providers allow users to signup and start sending within a shorter amount of time. The benefit of using OpenMarket is the relationship, and the SLAs in availability they maintain. Other aggregators offer equal levels of service, so there are other shops in town selling the same thing with the same reliability.
Anonymous | TrustRadius Reviewer

Return on Investment

ClickSend

  • It increase speed to lead
  • it increase response rate
  • gives a positive increase in sales ROI
Moses Thien | TrustRadius Reviewer

OpenMarket

  • OpenMarket has had a positive effect on our business in terms of providing a low-cost bulk SMS and MMS solution.
  • We are able to provide enterprise level SMS services in a reliable and cost-effective way.
  • Our business objective to have high availability, and connections with top tier aggregators is supported by our relationship with OpenMarket.
Anonymous | TrustRadius Reviewer

Screenshots

OpenMarket

Pricing Details

ClickSend

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ClickSend Editions & Modules

Edition
SMS$0.01771
Email$0.00562
  1. Per text for at least 2,000 texts
  2. Per email for at least 25,000 emails
Additional Pricing Details

OpenMarket

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenMarket Editions & Modules

Additional Pricing Details

Add comparison