Salesforce Field Service vs. SAP Workforce Analytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Field Service
Score 7.6 out of 10
N/A
Field Service (formerly known as Field Service Lightning) is a customizable, mobile-friendly field service hub in Salesforce. It provides tools to manage work orders, scheduling, and a mobile workforce.
$50
per month per user
SAP Workforce Analytics
Score 9.7 out of 10
N/A
N/AN/A
Pricing
Salesforce Field ServiceSAP Workforce Analytics
Editions & Modules
Contractor
$50
per month per user
Contractor Plus
$75
per month per user
Dispatcher
$165
per month per user
Technician
$165
per month per user
No answers on this topic
Offerings
Pricing Offerings
Salesforce Field ServiceSAP Workforce Analytics
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Salesforce Field ServiceSAP Workforce Analytics
Top Pros
Top Cons
Features
Salesforce Field ServiceSAP Workforce Analytics
Workforce Analytics
Comparison of Workforce Analytics features of Product A and Product B
Salesforce Field Service
-
Ratings
SAP Workforce Analytics
9.9
4 Ratings
14% above category average
Automated data collection00 Ratings10.04 Ratings
Data analysis00 Ratings10.04 Ratings
Data integration00 Ratings9.74 Ratings
Predictive analytics00 Ratings9.94 Ratings
Benchmarking00 Ratings10.03 Ratings
Report designer00 Ratings9.94 Ratings
Pre-built content00 Ratings10.04 Ratings
Data management00 Ratings10.04 Ratings
Self-service insights00 Ratings10.04 Ratings
Best Alternatives
Salesforce Field ServiceSAP Workforce Analytics
Small Businesses
Kickserv
Kickserv
Score 9.3 out of 10
ActivTrak
ActivTrak
Score 8.8 out of 10
Medium-sized Companies
Jotform
Jotform
Score 8.7 out of 10
Predictive Index Behavioral Assessment
Predictive Index Behavioral Assessment
Score 9.6 out of 10
Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
Predictive Index Behavioral Assessment
Predictive Index Behavioral Assessment
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce Field ServiceSAP Workforce Analytics
Likelihood to Recommend
8.0
(5 ratings)
9.8
(4 ratings)
Likelihood to Renew
8.5
(2 ratings)
-
(0 ratings)
Support Rating
6.0
(1 ratings)
-
(0 ratings)
Online Training
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
Salesforce Field ServiceSAP Workforce Analytics
Likelihood to Recommend
Salesforce
ClickMobile can be implemented in virtually any organization that has a need for a Mobile Workforce Management system. The only real limitations or concerns will be with the backend hardware architecture. Sectors that have really seen the best utilization of the software are ones that have a dynamic service schedule and need to be extremely flexible with their customers service needs. In a day where customer service is so important to an organizations ability to remain the market leader it is extremely important for an organization to consider implementing a mobile solution. For organizations that already have a mobile management solution in place it is critical that they continuously reevaluate the system in order to remain competitive in their market and drive down operational costs. Change can be difficult for many organizations and the buy-in from the Field resources, who will ultimately be utilizing the mobile solution on a daily basis, will be critical when implementing something like ClickMobile. If the field resources are not able to accept a change to process then Change Management needs to take place during the implementation. It is generally a good rule to begin Change Management at the beginning of any large project, such as one where a mobile solution is being introduced.
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SAP
I have solved numerous business process problems by automating with SAP Workforce Analytics (WF). I have also used the PM module and routemap functionality to automate other general HR processes not tied to performance or compensation planning. For example, I created electronic versions of an employee change form and used the system to route it to approvers.
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Pros
Salesforce
  • Great dispatcher service which helps the Field Service managers
  • Great view of the availability of the technicians
  • Ability to track real time any updates about the service appointment
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SAP
  • Performance analysis
  • Provides data-driven insights
  • Enables [us] to learn about our employees' improvements.
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Cons
Salesforce
  • Click has a long way to go to improve functionality of its current features. It is buggy and slow, and does not sync correctly with scheduling.
  • Mobile users can only see one day at a time, making point-of-care scheduling cumbersome.
  • Tech support is only provided to end users by email.
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SAP
  • Expensive compared to other analytics tools
  • Can be slow to access and refresh often
  • Big learning curve for new/junior HR specialists
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Likelihood to Renew
Salesforce
ClickSoftware is still being used. As far as I can tell it will be used tomorrow as well. Once you make the commitment to run with that as your scheduling engine, it would take a lot of effort to evaluate and implement another companies' solution without significant disruption to your service organization.
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SAP
No answers on this topic
Support Rating
Salesforce
We had to contact support a number of times related to bugs that our admin/dev teams were not able to troubleshoot. Unfortunately the Salesforce support was not super helpful, asking us to perform steps that we already completed and included in the original support ticket. Then the problems couldn't be reproduced so ultimately the tickets got closed without resolution. LWC support in the mobile app is severely lacking.
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SAP
No answers on this topic
Online Training
Salesforce
Overall the training was quite informative but did lack detail in some areas. It had all of the necessary content for an experience product user but didn't offer enough information for a new user to complete the training and then feel comfortable in real-world situations running or managing the software. I would recommend this course for anyone with at least 1 year of full-time exposure to the ClickSchedule product.
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SAP
No answers on this topic
Alternatives Considered
Salesforce
I know of IFS but I do not think it is a worthy or close competitor to Salesforce Field Service lightning as its not that user friendly yet with a complicated interface. Also it does not have the name and respect and brand value that Salesforce commands in the market thereby making it easier for Business to approve.
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SAP
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Return on Investment
Salesforce
  • Field nurses are spending 4-5 (paid) hours a week trying to troubleshoot this software.
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SAP
  • Having a single enterprise-wide HR system has proven to be more effective and more strategically focused than what we had offered to organizations before with a fragmented systems landscape. This allows the organizations to have lower staffing requirements, and to use higher level practices on our transactional environments.
  • One of the best ROI points for SAP WF is that you can measure and compare business processes against comparable processes in leading organizations and industry best practices to help identify and implement improvements.
  • Finally, some of the individual key factors that helps determine the ROI and TCO are: reduction in cost due to elimination of payroll outsourcing providers, fewer development and test staff needed for application customization and integration, lower annual maintenance and support fees for application software and databases, and reduction or elimination of support fees or mission-critical consulting and professional services.
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ScreenShots

Salesforce Field Service Screenshots

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