What users are saying about
61 Ratings
61 Ratings
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Score 6.8 out of 100
17 Ratings
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Score 7.6 out of 100

Attribute Ratings

  • Thomson Reuters ProLaw is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

4.4

Clio

44%
21 Ratings
8.2

Thomson Reuters ProLaw

82%
7 Ratings

Likelihood to Renew

Clio

N/A
0 Ratings
10.0

Thomson Reuters ProLaw

100%
1 Rating

Usability

2.9

Clio

29%
2 Ratings
9.0

Thomson Reuters ProLaw

90%
1 Rating

Support Rating

1.5

Clio

15%
6 Ratings
8.7

Thomson Reuters ProLaw

87%
5 Ratings

Likelihood to Recommend

Clio

Clio is a wonderful practice management solution for small firms that do billable work. The Clio manage software is excellent for tracking your time at different rates, tracking matter budgets, and tracking expenses. Clio is also great for firms that want to implement and use tech in their offices. If clients are at least somewhat tech-savvy (have and know how to use email), they will also benefit and enjoy the implementation of Clio.
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Thomson Reuters

once the software is set up, it streamlines the billing process and helps with E-discovery on cases. You can also customize some areas to fit your needs specific to your firm. Paperless Proforma eliminates a lot of paper and streamlines the Prebill process. It also incorporates email billing to eliminate wasted paper.
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Pros

Clio

  • Provides an interface with NextChapter Bankruptcy.
  • Provides an interface with the forms on our website and landing pages to allow for easy transmission of potential clients into our Clio system from these sources with little human intervention.
  • Its billing, invoicing and payment integration makes the billing cycle for clients easier.
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Thomson Reuters

  • Accounting, time entry and billing are an easy task with ProLaw.
  • Streamlines and automates the work of lawyers and other staff.
  • Risk management and maintain regulatory challenges.
  • Case and matter management.
  • Integration with Microsoft apps such as Excel, Word and Outlook.
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Cons

Clio

  • Document management. It's still far easier for me to create Word templates and just use Word.
  • Centralized filing of client files. Like I said, I use Word. I work on a Mac and use Mac's tag structure. Clio should find a way to gather all files that have a certain tag and allow me to access them through Clio. Instead, I use Hazel and DropBox.
  • Case planning and budgeting. I use OmniFocus for project management, a self-created Excel spreadsheet for project budgeting and a cloud-based service for Gantt charts. How hard would it be to add robust project management tools to Clio?
  • Search feature for stored documents and information. Evernote has Clio beat hands-down, but I don't put client-sensitive information (only caselaw) on Evernote.
  • Case notes. This feature may be useful for high-volume practices, but I never use it.
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Thomson Reuters

  • ProLaw has been working on easier ways to add multiple documents to emails without flipping back and forth or changing document names to the storage number of the document in its database.
  • Although you can export billing information to an excel sheet, it would be beneficial if one could print all billed items for a matter that included the description of the billed event rather than just the amounts. Currently the only way to do this would be by printing statements.
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Pricing Details

Clio

Starting Price

$0

Editions & Modules

Clio editions and modules pricing
EditionModules
Starter491
Boutique692
Elite1093
EnterpriseContact sales team4
Clio Grow595

Footnotes

  1. per user/per month
  2. per user/per month
  3. per user/per month
  4. none
  5. per user/per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

All pricing tiers have a 7-day free trial.

Thomson Reuters ProLaw

Starting Price

Editions & Modules

Thomson Reuters ProLaw editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Clio

    No answers on this topic

    Thomson Reuters

    ProLaw is fully integrated in our firm's organization. It would be impossible to operate without it or similar programming
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    Usability

    Clio

    You really have to get creative to make Clio work well. Support suggested tonight that I use other products instead since Clio can't even do simple things it promises like notify clients of their court dates. Insane.
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    Thomson Reuters

    In terms of usability, the tool is intuitive and easy to use. Initially, it might be a little bit difficult to grab all the functions it can perform, but with the experience, doing the tasks become an easy job and the tool improves your team's productivity and efficiency. It really helps you to deliver excellent service to your clients in less time and at a low cost.
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    Support Rating

    Clio

    Clio's support mostly just tells you that they will mark your upvote for future feature development I discovered. They don't have ways to do very basic operations, so they mostly can't help I found. Instead, they are trained to defer your questions to some future undetermined date when the development team might fix those problems, I believe
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    Thomson Reuters

    Thomson Reuters ProLaw provides excellent customer service. We have had a few issues come up that required both immediate and less immediate attention. In both instances Thomson Reuters was very attentive to the issues and provided us solutions to the issues that we encountered. Very highly recommended customer service, I feel that any issue we encountered will be dealt with in a prompt and professional manner.
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    Alternatives Considered

    Clio

    CLIO Grow is custom-tailored for law firms to use off the shelf with some advanced customization options. CLIO Grow has some superior API integration options that integrate with answering services, online chatbot, website contact forms to capture new leads and automatically include them in the intake pipeline. As mentioned previously it integrates with HelloSign for no additional costs. CLIO Grow also offers API integrations with Mailchimp to add prospects to email drip campaigns in addition to built-in automated email campaigns within its own software. These features make it far more user friendly, automated, and robust compared with MyCase's CRM feature, and Pipedrive (a non-legal specific CRM).
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    Thomson Reuters

    Client base - numbers, Support of User Group Formation, location - hours of support, all in one product - eliminated document management and allowed through security for attorneys to access to ledger information, supported non-cloud solution as we were not ready to go to cloud, Non-modular so all parts of the system seemed to work better together and even if not ready immediately to utilize some parts, we adopted over time as we because familiar with the product, I knew firms that Prolaw already, Sales person - Tom Mulligan was wonderful to work with, ProLaw was the only software demo'ed that could report directly on our fee credits as we currently allocate - WE ARE AN EAT WHAT YOU KILL FIRM, Our outside IT firm had worked on ProLaw before, Software was capable of supporting a paperless environment, without additional cost I could get a second data base to run our internal leasing through with is technically a separate company from the business of law. We didn't need any additional hardware when we installed, we already had everything it needed to run
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    Return on Investment

    Clio

    • Hard to judge ROI, but it saves us money compared to our old server based system (ProLaw)
    • More accessible from more places. I was able to continue working during a two week trip to the beach.
    • The Client Portal (Clio Connect) is a positive way to send clients document securely, avoids the forwarded email / forwarded attachment problem.
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    Thomson Reuters

    • Significant investment for money and time to train and learn system.
    • Return on investment depends on employee enforcement and adoption.
    • Great dividends if software is FULLY utilized for all facets and features.
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