Close CRM vs. Freshsales

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Close CRM
Score 8.1 out of 10
N/A
Close.io is a customer relationship management (CRM) software with call management and sales workflow automation capabilities.
$49
per month includes 1 user
Freshsales
Score 8.2 out of 10
N/A
Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict…
$9
per month per user
Pricing
Close CRMFreshsales
Editions & Modules
Startup
$49
per month Includes 1 user
Professional
$299
per month Includes 3 users
Business
$699
per month Includes 5 users
Growth
$9
per month per user
Pro
$39
per month per user
Enterprise
$59
per month per user
Offerings
Pricing Offerings
Close CRMFreshsales
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional Details15% discount on annual pricing in addition to the month-to-month prices listed here.
More Pricing Information
Community Pulse
Close CRMFreshsales
Considered Both Products
Close CRM

No answer on this topic

Freshsales
Chose Freshsales
Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.
Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), …
Chose Freshsales
The best part of Freshsales CRM it's that is an all-in-one CRM for prospecting and sales teams. It has lead scoring, task, and pending messages management, bulk emails, sales campaigns, workflow for automatization of different things, just to name a few. In many of the CRMs, …
Top Pros
Top Cons
Features
Close CRMFreshsales
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Close CRM
8.9
8 Ratings
15% above category average
Freshsales
6.6
52 Ratings
15% below category average
Customer data management / contact management8.18 Ratings7.352 Ratings
Workflow management7.88 Ratings8.150 Ratings
Territory management8.01 Ratings8.040 Ratings
Opportunity management10.06 Ratings5.844 Ratings
Integration with email client (e.g., Outlook or Gmail)9.48 Ratings5.551 Ratings
Contract management10.01 Ratings00 Ratings
Interaction tracking8.48 Ratings5.451 Ratings
Channel / partner relationship management9.73 Ratings6.438 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Close CRM
8.5
6 Ratings
13% above category average
Freshsales
-
Ratings
Case management8.03 Ratings00 Ratings
Call center management7.55 Ratings00 Ratings
Help desk management10.02 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Close CRM
9.1
6 Ratings
19% above category average
Freshsales
5.6
49 Ratings
30% below category average
Lead management8.86 Ratings5.747 Ratings
Email marketing9.45 Ratings5.548 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Close CRM
8.0
6 Ratings
5% above category average
Freshsales
8.9
50 Ratings
16% above category average
Task management8.45 Ratings8.947 Ratings
Billing and invoicing management10.01 Ratings00 Ratings
Reporting5.75 Ratings8.949 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Close CRM
7.6
6 Ratings
0% below category average
Freshsales
7.4
51 Ratings
3% below category average
Forecasting10.01 Ratings5.443 Ratings
Pipeline visualization8.26 Ratings9.751 Ratings
Customizable reports4.74 Ratings7.245 Ratings
Customization
Comparison of Customization features of Product A and Product B
Close CRM
8.6
8 Ratings
13% above category average
Freshsales
4.9
49 Ratings
43% below category average
Custom fields10.07 Ratings3.949 Ratings
Custom objects10.02 Ratings8.039 Ratings
Scripting environment8.03 Ratings00 Ratings
API for custom integration6.57 Ratings2.937 Ratings
Security
Comparison of Security features of Product A and Product B
Close CRM
8.1
8 Ratings
3% below category average
Freshsales
7.1
45 Ratings
16% below category average
Single sign-on capability8.03 Ratings7.239 Ratings
Role-based user permissions8.26 Ratings7.045 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Close CRM
10.0
1 Ratings
32% above category average
Freshsales
-
Ratings
Social data10.01 Ratings00 Ratings
Social engagement10.01 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Close CRM
6.5
4 Ratings
9% below category average
Freshsales
-
Ratings
Marketing automation6.54 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Close CRM
10.0
1 Ratings
29% above category average
Freshsales
9.9
46 Ratings
28% above category average
Mobile access10.01 Ratings9.946 Ratings
Best Alternatives
Close CRMFreshsales
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Score 9.8 out of 10
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Score 9.8 out of 10
Medium-sized Companies
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Score 9.1 out of 10
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Creatio
Score 9.1 out of 10
Enterprises
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Score 9.1 out of 10
Creatio
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Score 9.1 out of 10
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User Ratings
Close CRMFreshsales
Likelihood to Recommend
9.4
(8 ratings)
7.2
(52 ratings)
Usability
8.8
(3 ratings)
7.3
(7 ratings)
Support Rating
9.4
(3 ratings)
7.0
(6 ratings)
User Testimonials
Close CRMFreshsales
Likelihood to Recommend
Close
Excellent software to increase sales and follow up with existing and new customers. Email and SMS handling are really easy for the sales team, managing leads is really great, and Close merges duplicate leads to help our Data Leads avoid repetitive and unnecessary calls. As mentioned in some comments before, must improve in reports, Close is not appropriate to handle or track agents' hours making it necessary to implement additional software to cover this area.
Read full review
Freshworks Inc
If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
Read full review
Pros
Close
  • Email sequences. Create and send a sequence of emails until the sequence finishes or the contact replies to your email. You can also pause the sequence manually.
  • Email sync. Syncs in real time with your email account, which is huge.
  • Zapier integration. We've automated a lot of our pipeline management through the Zapier integration. This saves us soooo much time.
Read full review
Freshworks Inc
  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Read full review
Cons
Close
  • Make it so one can set the time at which the emails go out.
  • Make it easier to set up my workflow.
Read full review
Freshworks Inc
  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
Read full review
Usability
Close
It's my favorite CRM to recommend to sales organizations. Robust Telephony options including a Power Dialer, SMS, and Voice Drop, are completely integrated into the CRM. The kicker is you can have "Unlimited" contacts where many platforms charge based on the number of users. This can make a huge difference in monthly billing.
Read full review
Freshworks Inc
I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve
Read full review
Support Rating
Close
I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
Read full review
Freshworks Inc
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
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Alternatives Considered
Close
Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
Read full review
Freshworks Inc
Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales. Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support. Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia. Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
Read full review
Return on Investment
Close
  • Positive - It's much easier now with Close.io to make sure that no deal falls through the cracks. Therefore helping us recover lost revenue.
Read full review
Freshworks Inc
  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Read full review
ScreenShots

Close CRM Screenshots

Screenshot of All-in-one Close inboxScreenshot of Sales Funnel Report in CloseScreenshot of Call Assistant automatic transcription and summaryScreenshot of Built-in calling in Close

Freshsales Screenshots

Screenshot of Contact viewScreenshot of DashboardsScreenshot of WorkflowsScreenshot of Lead Sc