31 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 31 reviews and ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.5 out of 100
Based on 14 reviews and ratings
Feature Set Ratings
Sales Force Automation

8.3
Close
83%
IBM CPQ
Feature Set Not Supported
N/A
Close ranks higher in 8/8 features
Close ranks higher in 8/8 features
Customer data management / contact management

7.2
72%
6 Ratings
N/A
0 Ratings
Workflow management

7.8
78%
6 Ratings
N/A
0 Ratings
Territory management

8.0
80%
1 Rating
N/A
0 Ratings
Opportunity management

7.9
79%
5 Ratings
N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)

9.0
90%
6 Ratings
N/A
0 Ratings
Contract management

10.0
100%
1 Rating
N/A
0 Ratings
Interaction tracking

6.6
66%
6 Ratings
N/A
0 Ratings
Channel / partner relationship management

9.7
97%
3 Ratings
N/A
0 Ratings
Customer Service & Support

9.2
Close
92%
IBM CPQ
Feature Set Not Supported
N/A
Close ranks higher in 3/3 features
Close ranks higher in 3/3 features
Case management

8.0
80%
3 Ratings
N/A
0 Ratings
Call center management

9.7
97%
3 Ratings
N/A
0 Ratings
Help desk management

10.0
100%
2 Ratings
N/A
0 Ratings
Marketing Automation

8.6
Close
86%
IBM CPQ
Feature Set Not Supported
N/A
Close ranks higher in 2/2 features
Close ranks higher in 2/2 features
Lead management

7.2
72%
4 Ratings
N/A
0 Ratings
Email marketing

10.0
100%
3 Ratings
N/A
0 Ratings
CRM Project Management

7.0
Close
70%
IBM CPQ
Feature Set Not Supported
N/A
Close ranks higher in 3/3 features
Close ranks higher in 3/3 features
Task management

5.1
51%
3 Ratings
N/A
0 Ratings
Billing and invoicing management

10.0
100%
1 Rating
N/A
0 Ratings
Reporting

5.8
58%
3 Ratings
N/A
0 Ratings
CRM Reporting & Analytics

9.3
Close
93%
IBM CPQ
Feature Set Not Supported
N/A
Close ranks higher in 3/3 features
Close ranks higher in 3/3 features
Forecasting

10.0
100%
1 Rating
N/A
0 Ratings
Pipeline visualization

8.0
80%
4 Ratings
N/A
0 Ratings
Customizable reports

10.0
100%
2 Ratings
N/A
0 Ratings
Customization

7.6
Close
76%
IBM CPQ
Feature Set Not Supported
N/A
Close ranks higher in 4/4 features
Close ranks higher in 4/4 features
Custom fields

7.2
72%
6 Ratings
N/A
0 Ratings
Custom objects

10.0
100%
2 Ratings
N/A
0 Ratings
Scripting environment

8.0
80%
3 Ratings
N/A
0 Ratings
API for custom integration

5.2
52%
5 Ratings
N/A
0 Ratings
Security

7.9
Close
79%
IBM CPQ
Feature Set Not Supported
N/A
Close ranks higher in 2/2 features
Close ranks higher in 2/2 features
Single sign-on capability

8.0
80%
3 Ratings
N/A
0 Ratings
Role-based user permissions

7.7
77%
4 Ratings
N/A
0 Ratings
Social CRM

10.0
Close
100%
IBM CPQ
Feature Set Not Supported
N/A
Close ranks higher in 2/2 features
Close ranks higher in 2/2 features
Social data

10.0
100%
1 Rating
N/A
0 Ratings
Social engagement

10.0
100%
1 Rating
N/A
0 Ratings
Integrations with 3rd-party Software

7.0
Close
70%
IBM CPQ
Feature Set Not Supported
N/A
Close ranks higher in 1/1 features
Close ranks higher in 1/1 features
Marketing automation

7.0
70%
2 Ratings
N/A
0 Ratings
Platform

10.0
Close
100%
IBM CPQ
Feature Set Not Supported
N/A
Close ranks higher in 1/1 features
Close ranks higher in 1/1 features
Mobile access

10.0
100%
1 Rating
N/A
0 Ratings
CPQ

Close
Feature Set Not Supported
N/A
10.0
IBM CPQ
100%
IBM CPQ ranks higher in 11/11 features
IBM CPQ ranks higher in 11/11 features
Quote sharing/sending

N/A
0 Ratings
10.0
100%
10 Ratings
Product configuration

N/A
0 Ratings
10.0
100%
10 Ratings
Configuration options

N/A
0 Ratings
10.0
100%
10 Ratings
Pricing rules

N/A
0 Ratings
10.0
100%
10 Ratings
Price adjustment

N/A
0 Ratings
10.0
100%
10 Ratings
Purchase history and open contracts

N/A
0 Ratings
10.0
100%
10 Ratings
Guided selling/Sales portal

N/A
0 Ratings
10.0
100%
10 Ratings
CPQ reporting & analytics

N/A
0 Ratings
10.0
100%
10 Ratings
CPQ-CRM integration

N/A
0 Ratings
10.0
100%
10 Ratings
Attachments to quotes

N/A
0 Ratings
10.0
100%
10 Ratings
Order capturing

N/A
0 Ratings
10.0
100%
10 Ratings
Attribute Ratings
- IBM CPQ is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

8.8
Close
88%
6 Ratings
9.6
IBM CPQ
96%
10 Ratings
Usability

7.0
Close
70%
1 Rating
IBM CPQ
N/A
0 Ratings
Support Rating

7.0
Close
70%
1 Rating
10.0
IBM CPQ
100%
2 Ratings
Likelihood to Recommend
Close
Close.io is well suited for a sales organization who wants to track leads, make sure none slip through the cracks, move them into opportunities as discussions progress, and close new business. The simplicity of the platform is part of why it's powerful - it's full feature set can be easily understood and leveraged by even those without much training on the system. I'm not sure where Close.io would be less appropriate...
Co-Founder, Head of Product
Allocate.aiComputer Software, 1-10 employees
IBM CPQ
Were it not for the fact that IBM CPQ lacks mobile and tablet applications, I would have recommended it 100%. However, I still have that 99% recommendation rate since this solution has saved us a lot by allowing us to close more sales within a short period by creating a channel where we collaborate with customers by offering coupons, sending price lists and orders.
Customer Service Manager
Freeman CompanyEvents Services, 5001-10,000 employees
Pros
Close
- You can search for prospects by your activity & notes.
- It helps automate the follow up process.
- It ties cold emailing into a powerful CRM all in one portal.
VP of Marketing & International Business Development
ePaymintsFinancial Services, 1-10 employees
IBM CPQ
- Firstly, IBM CPQ makes it easy for customers to make rapid products purchases through configuration, pricing and ordering processes.
- Centralizing selling procedure in one platform by communicating products pricing to clients.
- Improving ROI by attracting customers when discounts are introduced on products as well as offering coupons.
Marketing Director
AT&TTelecommunications, 10,001+ employees
Cons
Close
- Minor bugs? - Sometime when I'm replying to an account it attempts to send the email as a different user. Thankfully I've only missed it when sending internal emails!
Sales Development Representative
Vibrant TechnologiesComputer Hardware, 11-50 employees
IBM CPQ
- Unfortunately, IBM CPQ does not have on-premises applications to use while not connected to the internet. This is no more a challenge since we have a robust WIFI connection in our organization premises.
Bank Accountant
Huntington National BankBanking, 10,001+ employees
Pricing Details
Close
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$29 per user, monthly
Close Editions & Modules
Edition
Starter | $291 |
---|---|
Basic | $691 |
Professional | $991 |
Business | $1491 |
- per user, monthly
Additional Pricing Details
15% discount on annual pricing in addition to the month-to-month prices listed here.IBM CPQ
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—IBM CPQ Editions & Modules
—
Additional Pricing Details
—Usability
Close
Close 7.0
Based on 1 answer
Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.

Verified User
Team Lead in Sales
Information Technology & Services Company, 11-50 employeesIBM CPQ
No score
No answers yet
No answers on this topic
Support Rating
Close
Close 7.0
Based on 1 answer
I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.

Verified User
Team Lead in Sales
Information Technology & Services Company, 11-50 employeesIBM CPQ
IBM CPQ 10.0
Based on 2 answers
Timely and courteous response time from IBM Support any time there was a request that needed to be made.

Verified User
Professional in Marketing
Broadcast Media Company, 51-200 employeesAlternatives Considered
Close
Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
Owner
Red Mill Creative Inc.Marketing & Advertising, 1-10 employees
IBM CPQ
There are tons of Configure, Price and Quote software, but I have not used a lot of them. However, unlike IBM CPQ, HubSpot Sales Hub isn’t operated in compliance with any ISO standards and secured in a data center making it easy to leak customer sensitive data such as payment details.
Product Manager
Verra MobilityTransportation/Trucking/Railroad, 501-1000 employees
Return on Investment
Close
- Has allowed us to have full visibility into our pipeline
- Has allowed us to automate lead entry and follow up, saving us tons of time and helping us to make sure we're not letting people slip through the cracks. This is done through the Zapier integration and new email sequences feature
Co-Founder, Head of Product
Allocate.aiComputer Software, 1-10 employees
IBM CPQ
- IBM CPQ-Salesforce integration makes it easy, effective, and cost-effective to create quotes for customers.
- Since no hectic selling procedure is undertaken, then our organization is able to generate high revenue by developing, managing, and negotiating quotes with clients.
- Centralizing selling process makes it rapid and effective to communicate any amendment on pricing of our banking services.
- Automating selling process helps guide clients through selection, configuration, quoting, and ordering procedures of products and services.
Operations Department Specialist
Frost BankBanking, 1001-5000 employees