What users are saying about
24 Ratings
4 Ratings
24 Ratings
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Score 8.7 out of 100
4 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Close

Close.io is well suited for a sales organization who wants to track leads, make sure none slip through the cracks, move them into opportunities as discussions progress, and close new business. The simplicity of the platform is part of why it's powerful - it's full feature set can be easily understood and leveraged by even those without much training on the system. I'm not sure where Close.io would be less appropriate...
Erik Zahnlecker | TrustRadius Reviewer

iSmartRecruit

Posting our openings to our website is #1. This saves us a lot of time and eliminates the need to have a website resource do it every time we have a new opening. Prospective candidates can email us directly.
Joann Cox | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Close
8.6
iSmartRecruit
Customer data management / contact management
Close
7.8
iSmartRecruit
Workflow management
Close
8.2
iSmartRecruit
Territory management
Close
8.0
iSmartRecruit
Opportunity management
Close
8.4
iSmartRecruit
Integration with email client (e.g., Outlook or Gmail)
Close
9.0
iSmartRecruit
Contract management
Close
10.0
iSmartRecruit
Interaction tracking
Close
7.5
iSmartRecruit
Channel / partner relationship management
Close
9.7
iSmartRecruit

Customer Service & Support

Close
9.2
iSmartRecruit
Case management
Close
8.0
iSmartRecruit
Call center management
Close
9.7
iSmartRecruit
Help desk management
Close
10.0
iSmartRecruit

Marketing Automation

Close
8.9
iSmartRecruit
Lead management
Close
7.7
iSmartRecruit
Email marketing
Close
10.0
iSmartRecruit

CRM Project Management

Close
7.4
iSmartRecruit
Task management
Close
5.5
iSmartRecruit
Billing and invoicing management
Close
10.0
iSmartRecruit
Reporting
Close
6.7
iSmartRecruit

CRM Reporting & Analytics

Close
9.3
iSmartRecruit
Forecasting
Close
10.0
iSmartRecruit
Pipeline visualization
Close
8.0
iSmartRecruit
Customizable reports
Close
10.0
iSmartRecruit

Customization

Close
8.0
iSmartRecruit
Custom fields
Close
8.0
iSmartRecruit
Custom objects
Close
10.0
iSmartRecruit
Scripting environment
Close
8.0
iSmartRecruit
API for custom integration
Close
6.0
iSmartRecruit

Security

Close
7.8
iSmartRecruit
Single sign-on capability
Close
8.0
iSmartRecruit
Role-based user permissions
Close
7.5
iSmartRecruit

Social CRM

Close
10.0
iSmartRecruit
Social data
Close
10.0
iSmartRecruit
Social engagement
Close
10.0
iSmartRecruit

Integrations with 3rd-party Software

Close
7.0
iSmartRecruit
Marketing automation
Close
7.0
iSmartRecruit

Platform

Close
10.0
iSmartRecruit
Mobile access
Close
10.0
iSmartRecruit

Recruiting / ATS

Close
iSmartRecruit
8.9
Job Requisition Management
Close
iSmartRecruit
9.1
Company Website Posting
Close
iSmartRecruit
9.1
Publish to Social Media
Close
iSmartRecruit
9.1
Job Search Site Posting
Close
iSmartRecruit
8.8
Customized Application Form
Close
iSmartRecruit
8.5
Resume Management
Close
iSmartRecruit
8.5
Duplicate Candidate Prevention
Close
iSmartRecruit
9.1
Candidate Search
Close
iSmartRecruit
8.5
Applicant Tracking
Close
iSmartRecruit
9.1
Collaboration
Close
iSmartRecruit
9.1
Task Creation and Delegation
Close
iSmartRecruit
9.1
Email Templates
Close
iSmartRecruit
9.1
User Permissions
Close
iSmartRecruit
9.1
Notifications and Alerts
Close
iSmartRecruit
9.1
Reporting
Close
iSmartRecruit
9.1

Pros

Close

  • You can search for prospects by your activity & notes.
  • It helps automate the follow up process.
  • It ties cold emailing into a powerful CRM all in one portal.
Joe Gatto | TrustRadius Reviewer

iSmartRecruit

  • iSmartRecruit had very strong reports for every process starting with Client/Job Reports, Team Reports, Performance Report, Attendance Reports, Prospect Reports and many more. That's a very big plus point to analyze our company growth.
  • So many examples! Before iSmartRecruit, we had a mix of electronic and paper reviews, our merit increases were done via a spreadsheet, and we lacked true reporting capabilities. iSmartRecruit has allowed our organization to reach its full HR potential and save time and efforts.
  • iSmartRecruit has a strong sourcing function. We can source a particular candidate with many filters from the internal database. Call reminders, notes, history of candidates, and mass mail features are there. That's awesome for me.
  • It also has great features to publish active jobs on social sites like Linkedin, Facebook, Twitter as well couple of job boards and the career page of a website. I love it.
Hiral Sitapara | TrustRadius Reviewer

Cons

Close

  • Minor bugs? - Sometime when I'm replying to an account it attempts to send the email as a different user. Thankfully I've only missed it when sending internal emails!
Ryan McCarty | TrustRadius Reviewer

iSmartRecruit

  • I need to take some time to rename some of the field names. The nice thing is I can do most of this myself as the administrator. I haven't been quick about knowing where to go in the system (my fault).
  • Each business has custom needs and requirements. There are times when this has to be done by iSmart. They are quick to respond to requests.
  • I would like to add some additional reports to the system. I just haven't learned to do this myself (haven't taken the time) - and I haven't requested it.
  • It's a robust system with many features. Because of this - there is a learning curve. It can be difficult to get our recruiters to slow down long enough to learn really learn the system, to enter all of the information, or to check the system before calling a candidate, client or prospect that has already been contacted.
  • I would like to be able to enter 5 or 6 key words to identify the top information about a particular candidate to help with searching. Searching for candidates is a feature in the system - but this might help our recruiters remember to do it.
Joann Cox | TrustRadius Reviewer

Usability

Close

Close 7.0
Based on 1 answer
Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.
Anonymous | TrustRadius Reviewer

iSmartRecruit

No score
No answers yet
No answers on this topic

Support Rating

Close

Close 7.0
Based on 1 answer
I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
Anonymous | TrustRadius Reviewer

iSmartRecruit

No score
No answers yet
No answers on this topic

Alternatives Considered

Close

Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
Jason Vance | TrustRadius Reviewer

iSmartRecruit

I have seen many products but iSmartRecruit won my trust due to being user friendly and having unique features as well excellent support
Hiral Sitapara | TrustRadius Reviewer

Return on Investment

Close

  • Has allowed us to have full visibility into our pipeline
  • Has allowed us to automate lead entry and follow up, saving us tons of time and helping us to make sure we're not letting people slip through the cracks. This is done through the Zapier integration and new email sequences feature
Erik Zahnlecker | TrustRadius Reviewer

iSmartRecruit

  • It's eliminated the need to hire additional administrative staff. This is the single biggest savings.
  • It has saved a lot of time that allows us to spend more of our time and resources responding to clients and candidates. Our clients and candidates feel we are more service-oriented and different than our competition. We've received referrals this way. Difficult to measure - but definitely huge items.
Joann Cox | TrustRadius Reviewer

Screenshots

Pricing Details

Close

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Close Editions & Modules

Edition
Starter$291
Basic$691
Professional$991
Business$1491
  1. per user, monthly
Additional Pricing Details
15% discount on annual pricing in addition to the month-to-month prices listed here.

iSmartRecruit

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

iSmartRecruit Editions & Modules

On-premise Edition
On-premise (self hosted)$9,9991
Customized version$02
  1. 10 users
  2. based on requirement
SaaS Edition
SaaS (Cloud)$491
  1. per user
Additional Pricing Details
iSmartRecruit talent acquisition software can be customized based on your needs, like adding some reports or new functionalities, with a plan that is fit for your business requirements. Connect with the vendor for any questions related to plans and pricing.

Rating Summary

Likelihood to Recommend

Close
9.0
iSmartRecruit
8.5

Usability

Close
7.0
iSmartRecruit

Support Rating

Close
7.0
iSmartRecruit

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