What users are saying about
38 Ratings
4 Ratings
38 Ratings
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Score 8.3 out of 100
4 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • Close ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, Customization, Social CRM, Platform
  • Korero ranks higher in 3 feature sets: CRM Project Management, CRM Reporting & Analytics, Security

Sales Force Automation

8.9

Close

89%
8.2

Korero

82%
Close ranks higher in 7/9 features

Customer data management / contact management

8.3
83%
8 Ratings
8.2
82%
3 Ratings

Workflow management

7.9
79%
8 Ratings
8.1
81%
3 Ratings

Territory management

8.0
80%
1 Rating
N/A
0 Ratings

Opportunity management

9.4
94%
6 Ratings
8.4
84%
3 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.4
94%
8 Ratings
9.1
91%
1 Rating

Contract management

10.0
100%
1 Rating
N/A
0 Ratings

Interaction tracking

8.2
82%
8 Ratings
N/A
0 Ratings

Channel / partner relationship management

9.7
97%
3 Ratings
8.2
82%
1 Rating

Quote & order management

N/A
0 Ratings
7.1
71%
3 Ratings

Customer Service & Support

8.7

Close

87%
7.5

Korero

75%
Close ranks higher in 2/3 features

Case management

8.0
80%
3 Ratings
8.1
81%
3 Ratings

Call center management

8.0
80%
5 Ratings
N/A
0 Ratings

Help desk management

10.0
100%
2 Ratings
7.0
70%
3 Ratings

Marketing Automation

9.1

Close

91%
7.8

Korero

78%
Close ranks higher in 2/2 features

Lead management

8.8
88%
6 Ratings
7.9
79%
3 Ratings

Email marketing

9.5
95%
5 Ratings
7.7
77%
2 Ratings

CRM Project Management

8.1

Close

81%
8.3

Korero

83%
Korero ranks higher in 2/3 features

Task management

8.1
81%
5 Ratings
8.6
86%
3 Ratings

Billing and invoicing management

10.0
100%
1 Rating
8.1
81%
3 Ratings

Reporting

6.3
63%
5 Ratings
8.1
81%
2 Ratings

CRM Reporting & Analytics

8.0

Close

80%
8.5

Korero

85%
Close ranks higher in 2/3 features

Forecasting

10.0
100%
1 Rating
N/A
0 Ratings

Pipeline visualization

8.4
84%
6 Ratings
8.5
85%
3 Ratings

Customizable reports

5.5
55%
4 Ratings
N/A
0 Ratings

Customization

8.5

Close

85%
8.1

Korero

81%
Close ranks higher in 2/4 features

Custom fields

9.3
93%
7 Ratings
7.3
73%
3 Ratings

Custom objects

10.0
100%
2 Ratings
N/A
0 Ratings

Scripting environment

8.0
80%
3 Ratings
8.6
86%
2 Ratings

API for custom integration

6.8
68%
7 Ratings
8.2
82%
1 Rating

Security

8.2

Close

82%
8.5

Korero

85%
Close ranks higher in 1/2 features

Single sign-on capability

8.0
80%
3 Ratings
N/A
0 Ratings

Role-based user permissions

8.4
84%
6 Ratings
8.5
85%
3 Ratings

Social CRM

10.0

Close

100%
6.4

Korero

64%
Close ranks higher in 2/2 features

Social data

10.0
100%
1 Rating
6.4
64%
1 Rating

Social engagement

10.0
100%
1 Rating
N/A
0 Ratings

Integrations with 3rd-party Software

7.0

Close

70%

Korero

Feature Set Not Supported
N/A
Close ranks higher in 1/1 features

Marketing automation

7.0
70%
4 Ratings
N/A
0 Ratings

Platform

10.0

Close

100%
8.1

Korero

81%
Close ranks higher in 1/1 features

Mobile access

10.0
100%
1 Rating
8.1
81%
3 Ratings

Attribute Ratings

  • Close is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.4

Close

94%
8 Ratings
8.8

Korero

88%
3 Ratings

Usability

8.8

Close

88%
3 Ratings
8.5

Korero

85%
3 Ratings

Support Rating

9.2

Close

92%
3 Ratings
7.9

Korero

79%
3 Ratings

Likelihood to Recommend

Close

Excellent software to increase sales and follow up with existing and new customers. Email and SMS handling are really easy for the sales team, managing leads is really great, and Close merges duplicate leads to help our Data Leads avoid repetitive and unnecessary calls. As mentioned in some comments before, must improve in reports, Close is not appropriate to handle or track agents' hours making it necessary to implement additional software to cover this area.
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Innoverenit

Korero would be the best choice for freelance professionals, small and medium size companies, in my opinion. It is also a great platform for those who are looking for ATS and CRM together at an affordable price. For a one man company it becomes expensive to buy software and manage relationships and recruitment process online and in that scenario Korero platform comes handy with its offerings and price. Its relatively new in the market so I would say they can bring more add-ons with time but for now I feel it has a lot of potential to support the recruiters like me and many other businesses.
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Pros

Close

  • Email sequences. Create and send a sequence of emails until the sequence finishes or the contact replies to your email. You can also pause the sequence manually.
  • Email sync. Syncs in real time with your email account, which is huge.
  • Zapier integration. We've automated a lot of our pipeline management through the Zapier integration. This saves us soooo much time.
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Innoverenit

  • User friendly
  • Great support
  • Very affordable
  • Simple to use
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Cons

Close

  • Make it so one can set the time at which the emails go out.
  • Make it easier to set up my workflow.
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Innoverenit

  • UI and UX
  • They provide good support but it can be improved
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Pricing Details

Close

Starting Price

$29 per user, monthly

Editions & Modules

Close editions and modules pricing
EditionModules
Starter291
Basic692
Professional993
Business1494

Footnotes

  1. per user, monthly
  2. per user, monthly
  3. per user, monthly
  4. per user, monthly

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

15% discount on annual pricing in addition to the month-to-month prices listed here.

Korero

Starting Price

$10 per user

Editions & Modules

Korero editions and modules pricing
EditionModules
Basic$10.001
Professional$22.002

Footnotes

  1. per user
  2. per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $0.00

Additional Details

Pricing is computed on a monthly basis, exclusive of VAT and minimum time is 1 month.

Usability

Close

It's my favorite CRM to recommend to sales organizations. Robust Telephony options including a Power Dialer, SMS, and Voice Drop, are completely integrated into the CRM. The kicker is you can have "Unlimited" contacts where many platforms charge based on the number of users. This can make a huge difference in monthly billing.
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Innoverenit

I’m pretty happy with Korero as it gives me an easy to use interface and a holistic view for my sales and recruitment requirements. It helps me keep a tab on various open opportunities and ones in the pipeline. At this point of time, my business requirements are well met.
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Support Rating

Close

I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
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Innoverenit

The support team is open for discussions and to look into to improve the system that is suits for us. If needed they are always available and they solve problems very fast. They give us the feeling that we are important for them. They don’t charge extra for any small questions. The support is very friendly.
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Alternatives Considered

Close

Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
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Innoverenit

Price point is a great advantage as it combines ATS and CRM . Easy to navigate and the best part is if I feel something is missing and needs improvement, I leave feedback and the company acts upon it. The support team is very responsive and my work has never been hindered.
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Return on Investment

Close

  • Positive - It's much easier now with Close.io to make sure that no deal falls through the cracks. Therefore helping us recover lost revenue.
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Innoverenit

  • Increased sales' achievements by considerable number
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Screenshots

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