What users are saying about
24 Ratings
57 Ratings
24 Ratings
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Score 8.6 out of 100
57 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Close

Close.io is well suited for a sales organization who wants to track leads, make sure none slip through the cracks, move them into opportunities as discussions progress, and close new business. The simplicity of the platform is part of why it's powerful - it's full feature set can be easily understood and leveraged by even those without much training on the system. I'm not sure where Close.io would be less appropriate...
Erik Zahnlecker | TrustRadius Reviewer

LeadSquared

Leadsquared is well suited for small to medium-sized enterprises where the team is small and you have a lot of areas to explore.Every team can have their suites/ accounts customised accordingly. I am not sure if I can compare it for bigger enterprises but I feel this best of best to get your work done more efficiently.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Close
8.6
LeadSquared
Customer data management / contact management
Close
7.9
LeadSquared
Workflow management
Close
8.2
LeadSquared
Territory management
Close
8.0
LeadSquared
Opportunity management
Close
8.4
LeadSquared
Integration with email client (e.g., Outlook or Gmail)
Close
9.0
LeadSquared
Contract management
Close
10.0
LeadSquared
Interaction tracking
Close
7.6
LeadSquared
Channel / partner relationship management
Close
9.7
LeadSquared

Customer Service & Support

Close
9.2
LeadSquared
Case management
Close
8.0
LeadSquared
Call center management
Close
9.7
LeadSquared
Help desk management
Close
10.0
LeadSquared

Marketing Automation

Close
8.9
LeadSquared
Lead management
Close
7.8
LeadSquared
Email marketing
Close
10.0
LeadSquared

CRM Project Management

Close
7.4
LeadSquared
Task management
Close
5.5
LeadSquared
Billing and invoicing management
Close
10.0
LeadSquared
Reporting
Close
6.8
LeadSquared

CRM Reporting & Analytics

Close
9.3
LeadSquared
Forecasting
Close
10.0
LeadSquared
Pipeline visualization
Close
8.0
LeadSquared
Customizable reports
Close
10.0
LeadSquared

Customization

Close
8.0
LeadSquared
Custom fields
Close
8.0
LeadSquared
Custom objects
Close
10.0
LeadSquared
Scripting environment
Close
8.0
LeadSquared
API for custom integration
Close
6.0
LeadSquared

Security

Close
7.8
LeadSquared
Single sign-on capability
Close
8.0
LeadSquared
Role-based user permissions
Close
7.5
LeadSquared

Social CRM

Close
10.0
LeadSquared
Social data
Close
10.0
LeadSquared
Social engagement
Close
10.0
LeadSquared

Integrations with 3rd-party Software

Close
7.0
LeadSquared
Marketing automation
Close
7.0
LeadSquared

Platform

Close
10.0
LeadSquared
Mobile access
Close
10.0
LeadSquared

Email & Online Marketing

Close
LeadSquared
8.1
WYSIWYG email editor
Close
LeadSquared
8.1
Dynamic content
Close
LeadSquared
8.1
Ability to test dynamic content
Close
LeadSquared
8.5
Landing pages
Close
LeadSquared
6.5
A/B testing
Close
LeadSquared
8.1
Mobile optimization
Close
LeadSquared
8.1
Email deliverability reporting
Close
LeadSquared
8.2
List management
Close
LeadSquared
8.1
Triggered drip sequences
Close
LeadSquared
9.3

Lead Management

Close
LeadSquared
8.8
Lead nurturing
Close
LeadSquared
10.0
Lead scoring and grading
Close
LeadSquared
10.0
Data quality management
Close
LeadSquared
5.1
Automated sales alerts and tasks
Close
LeadSquared
10.0

Campaign Management

Close
LeadSquared
5.3
Calendaring
Close
LeadSquared
2.1
Event/webinar marketing
Close
LeadSquared
8.5

Social Media Marketing

Close
LeadSquared
8.0
Social sharing and campaigns
Close
LeadSquared
8.1
Social profile integration
Close
LeadSquared
8.0

Reporting & Analytics

Close
LeadSquared
10.0
Dashboards
Close
LeadSquared
9.9
Standard reports
Close
LeadSquared
10.0
Custom reports
Close
LeadSquared
10.0

Platform & Infrastructure

Close
LeadSquared
8.7
API
Close
LeadSquared
9.6
Role-based workflow & approvals
Close
LeadSquared
8.0
Customizability
Close
LeadSquared
9.0
Integration with Salesforce.com
Close
LeadSquared
8.5
Integration with Microsoft Dynamics CRM
Close
LeadSquared
8.7
Integration with SugarCRM
Close
LeadSquared
8.6

Pros

Close

  • You can search for prospects by your activity & notes.
  • It helps automate the follow up process.
  • It ties cold emailing into a powerful CRM all in one portal.
Joe Gatto | TrustRadius Reviewer

LeadSquared

  • LeadSquared is doing a great job in providing a detailed dashboard of all the campaigns and these dashboards are very informative and easy to understand, like open rate, bounce rate, click rate, etc.
  • LeadSquared is great when it comes to 100% inbox delivery rate and I can say that this is one of the best features in it.
  • LeadSquared's user interface is very easy to understand and easy to use as well.
Asif Ismail | TrustRadius Reviewer

Cons

Close

  • Minor bugs? - Sometime when I'm replying to an account it attempts to send the email as a different user. Thankfully I've only missed it when sending internal emails!
Ryan McCarty | TrustRadius Reviewer

LeadSquared

  • Some basic requirements for BFSI were not part of the initial product offered to us. We had to wait for some time to get it included in the product and had to work around with stop gap solutions.
  • Reports section can be better with more customization related to industry and direct link to data view.
Sanju Mathew George | TrustRadius Reviewer

Likelihood to Renew

Close

No score
No answers yet
No answers on this topic

LeadSquared

LeadSquared 8.8
Based on 9 answers
It is an excellent value for money solution and is fulfilling all our needs quite efficiently. They keep working on the product and each month sees an update allowing for a bug free experience and faster incorporation of newer tools. I see no reason why I would not like to renew the subscription for this fabulous product.
Suneet Singh Kochar | TrustRadius Reviewer

Usability

Close

Close 7.0
Based on 1 answer
Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.
Anonymous | TrustRadius Reviewer

LeadSquared

LeadSquared 9.2
Based on 3 answers
Having talked about all other things in detail in my previous responses, this question I feel is redundant but then I will highlight the points again- Easy to Use- Flexible- Robust System- Ever-evolving- Support & Service- Integrations with third party tools & technologies- LMS- Data Management & Reports- Landing Page Options
Aniruddh Rathore | TrustRadius Reviewer

Support Rating

Close

Close 7.0
Based on 1 answer
I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
Anonymous | TrustRadius Reviewer

LeadSquared

LeadSquared 9.6
Based on 6 answers
Great to work with and also Easy to work withDo not just listen to the problem but provide upfront solutionsAlways available and are ready to support on holidaysConsiderate of user's knowledge and always ready to explain the smallest / dumbest doubt a user can askAlways available to help with the internal tasks as well like creating automations, drip creations etc
Aniruddh Rathore | TrustRadius Reviewer

Alternatives Considered

Close

Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
Jason Vance | TrustRadius Reviewer

LeadSquared

I looked closely at Infusionsoft. While the nurturing/decision tree tool of Infusionsoft was far more sophisticated, the many negative reviews of Infusionsoft lead me to look elsewhere. Leadsquared had very positive reviews and aggressive pricing. It has less features, but the features they have were the ones I wanted to focus on.
Anonymous | TrustRadius Reviewer

Return on Investment

Close

  • Has allowed us to have full visibility into our pipeline
  • Has allowed us to automate lead entry and follow up, saving us tons of time and helping us to make sure we're not letting people slip through the cracks. This is done through the Zapier integration and new email sequences feature
Erik Zahnlecker | TrustRadius Reviewer

LeadSquared

  • Leads Management has become very easy.
  • Automated Lead Nurturing helps reduce a lot of manual work.
  • A lot of our time goes into creating custom reports. Making the reporting feature more flexible and robust will help in saving a lot of time and energy.
Navdeep Trivedi | TrustRadius Reviewer

Screenshots

Pricing Details

Close

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Close Editions & Modules

Edition
Starter$291
Basic$691
Professional$991
Business$1491
  1. per user, monthly
Additional Pricing Details
15% discount on annual pricing in addition to the month-to-month prices listed here.

LeadSquared

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$100

LeadSquared Editions & Modules

Edition
Basic-Marketing Automation$1501
Standard-Marketing Automation$4002
Enterprise-Marketing Automation$1,2003
Lite - Sales +Mobile CRM$154
Pro - Sales +Mobile CRM$304
  1. per month (5,000 contacts)
  2. per month (25,000 contacts)
  3. per month (100,000 contacts)
  4. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Close
9.0
LeadSquared
8.1

Likelihood to Renew

Close
LeadSquared
8.8

Usability

Close
7.0
LeadSquared
9.2

Support Rating

Close
7.0
LeadSquared
9.6

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