What users are saying about
38 Ratings
72 Ratings
38 Ratings
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Score 8.3 out of 100
72 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

    Sales Force Automation

    8.9

    Close

    89%

    LeadSquared

    Feature Set Not Supported
    N/A
    Close ranks higher in 8/8 features

    Customer data management / contact management

    8.3
    83%
    8 Ratings
    N/A
    0 Ratings

    Workflow management

    7.9
    79%
    8 Ratings
    N/A
    0 Ratings

    Territory management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Opportunity management

    9.5
    95%
    6 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.4
    94%
    8 Ratings
    N/A
    0 Ratings

    Contract management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    8.2
    82%
    8 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    9.7
    97%
    3 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    8.7

    Close

    87%

    LeadSquared

    Feature Set Not Supported
    N/A
    Close ranks higher in 3/3 features

    Case management

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Call center management

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    Help desk management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Marketing Automation

    9.1

    Close

    91%

    LeadSquared

    Feature Set Not Supported
    N/A
    Close ranks higher in 2/2 features

    Lead management

    8.8
    88%
    6 Ratings
    N/A
    0 Ratings

    Email marketing

    9.5
    95%
    5 Ratings
    N/A
    0 Ratings

    CRM Project Management

    8.1

    Close

    81%

    LeadSquared

    Feature Set Not Supported
    N/A
    Close ranks higher in 3/3 features

    Task management

    8.1
    81%
    5 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Reporting

    6.3
    63%
    5 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.0

    Close

    80%

    LeadSquared

    Feature Set Not Supported
    N/A
    Close ranks higher in 3/3 features

    Forecasting

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Pipeline visualization

    8.4
    84%
    6 Ratings
    N/A
    0 Ratings

    Customizable reports

    5.5
    55%
    4 Ratings
    N/A
    0 Ratings

    Customization

    8.5

    Close

    85%

    LeadSquared

    Feature Set Not Supported
    N/A
    Close ranks higher in 4/4 features

    Custom fields

    9.3
    93%
    7 Ratings
    N/A
    0 Ratings

    Custom objects

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Scripting environment

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    API for custom integration

    6.8
    68%
    7 Ratings
    N/A
    0 Ratings

    Security

    8.2

    Close

    82%

    LeadSquared

    Feature Set Not Supported
    N/A
    Close ranks higher in 2/2 features

    Single sign-on capability

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.4
    84%
    6 Ratings
    N/A
    0 Ratings

    Social CRM

    10.0

    Close

    100%

    LeadSquared

    Feature Set Not Supported
    N/A
    Close ranks higher in 2/2 features

    Social data

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Social engagement

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    7.0

    Close

    70%

    LeadSquared

    Feature Set Not Supported
    N/A
    Close ranks higher in 1/1 features

    Marketing automation

    7.0
    70%
    4 Ratings
    N/A
    0 Ratings

    Platform

    10.0

    Close

    100%

    LeadSquared

    Feature Set Not Supported
    N/A
    Close ranks higher in 1/1 features

    Mobile access

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Email & Online Marketing

    Close

    Feature Set Not Supported
    N/A
    7.4

    LeadSquared

    74%
    LeadSquared ranks higher in 8/8 features

    WYSIWYG email editor

    N/A
    0 Ratings
    7.1
    71%
    35 Ratings

    Dynamic content

    N/A
    0 Ratings
    8.0
    80%
    26 Ratings

    Landing pages

    N/A
    0 Ratings
    5.8
    58%
    32 Ratings

    A/B testing

    N/A
    0 Ratings
    8.1
    81%
    10 Ratings

    Mobile optimization

    N/A
    0 Ratings
    6.3
    63%
    33 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    6.3
    63%
    73 Ratings

    List management

    N/A
    0 Ratings
    8.0
    80%
    37 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    9.1
    91%
    23 Ratings

    Lead Management

    Close

    Feature Set Not Supported
    N/A
    8.1

    LeadSquared

    81%
    LeadSquared ranks higher in 4/4 features

    Lead nurturing

    N/A
    0 Ratings
    10.0
    100%
    37 Ratings

    Lead scoring and grading

    N/A
    0 Ratings
    8.3
    83%
    38 Ratings

    Data quality management

    N/A
    0 Ratings
    5.1
    51%
    16 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    9.1
    91%
    35 Ratings

    Campaign Management

    Close

    Feature Set Not Supported
    N/A
    4.3

    LeadSquared

    43%
    LeadSquared ranks higher in 1/1 features

    Calendaring

    N/A
    0 Ratings
    2.1
    21%
    14 Ratings

    Reporting & Analytics

    Close

    Feature Set Not Supported
    N/A
    10.0

    LeadSquared

    100%
    LeadSquared ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    10.0
    100%
    38 Ratings

    Standard reports

    N/A
    0 Ratings
    10.0
    100%
    38 Ratings

    Custom reports

    N/A
    0 Ratings
    10.0
    100%
    32 Ratings

    Platform & Infrastructure

    Close

    Feature Set Not Supported
    N/A
    8.7

    LeadSquared

    87%
    LeadSquared ranks higher in 3/3 features

    API

    N/A
    0 Ratings
    9.8
    98%
    30 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    7.6
    76%
    29 Ratings

    Customizability

    N/A
    0 Ratings
    9.0
    90%
    34 Ratings

    Attribute Ratings

    • Close is rated higher in 1 area: Likelihood to Recommend
    • LeadSquared is rated higher in 2 areas: Usability, Support Rating

    Likelihood to Recommend

    9.4

    Close

    94%
    8 Ratings
    8.9

    LeadSquared

    89%
    40 Ratings

    Likelihood to Renew

    Close

    N/A
    0 Ratings
    8.8

    LeadSquared

    88%
    9 Ratings

    Usability

    8.8

    Close

    88%
    3 Ratings
    9.5

    LeadSquared

    95%
    3 Ratings

    Support Rating

    9.2

    Close

    92%
    3 Ratings
    9.8

    LeadSquared

    98%
    6 Ratings

    Likelihood to Recommend

    Close

    Excellent software to increase sales and follow up with existing and new customers. Email and SMS handling are really easy for the sales team, managing leads is really great, and Close merges duplicate leads to help our Data Leads avoid repetitive and unnecessary calls. As mentioned in some comments before, must improve in reports, Close is not appropriate to handle or track agents' hours making it necessary to implement additional software to cover this area.
    Read full review

    LeadSquared

    Leadsquared is well suited for small to medium-sized enterprises where the team is small and you have a lot of areas to explore. Every team can have their suites/ accounts customised accordingly. I am not sure if I can compare it for bigger enterprises but I feel this best of best to get your work done more efficiently.
    Read full review

    Pros

    Close

    • Email sequences. Create and send a sequence of emails until the sequence finishes or the contact replies to your email. You can also pause the sequence manually.
    • Email sync. Syncs in real time with your email account, which is huge.
    • Zapier integration. We've automated a lot of our pipeline management through the Zapier integration. This saves us soooo much time.
    Read full review

    LeadSquared

    • Call history is recorded like dialed calls, connected calls, total talktime in a daily, weekly, monthly, yearly, and on a custom basis.
    • The activity history of both customers, and employees are shown clearly, which help us a lot in understanding the interest of the customer, and their communication history with the organization.
    • Daily attendance history and man-days management can be done.
    • Sales performance and their values are mapped clearly.
    Read full review

    Cons

    Close

    • Make it so one can set the time at which the emails go out.
    • Make it easier to set up my workflow.
    Read full review

    LeadSquared

    • LeadSquared is a little bit expensive compared to other slimmer products, so they need to think about it.
    • Sometimes LeadSquared gets stuck when I use it to run a large campaign, I would like them to improve this.
    • LeadSquared creates a problem in slow internet connections, so I guess this is also an improvement area for them.
    Read full review

    Pricing Details

    Close

    Starting Price

    $29 per user, monthly

    Editions & Modules

    Close editions and modules pricing
    EditionModules
    Starter291
    Basic692
    Professional993
    Business1494

    Footnotes

    1. per user, monthly
    2. per user, monthly
    3. per user, monthly
    4. per user, monthly

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    15% discount on annual pricing in addition to the month-to-month prices listed here.

    LeadSquared

    Starting Price

    $0 per month

    Editions & Modules

    LeadSquared editions and modules pricing
    EditionModules
    Marketing Automation Pricing - Basic/Standard/Enterprise/CustomVisit Website1
    Sales Execution CRM Pricing - Lite/Pro/Super/CustomVisit Website2

    Footnotes

    1. per month
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $100

    Additional Details

    Likelihood to Renew

    Close

    No answers on this topic

    LeadSquared

    It is an excellent value for money solution and is fulfilling all our needs quite efficiently. They keep working on the product and each month sees an update allowing for a bug free experience and faster incorporation of newer tools. I see no reason why I would not like to renew the subscription for this fabulous product.
    Read full review

    Usability

    Close

    It's my favorite CRM to recommend to sales organizations. Robust Telephony options including a Power Dialer, SMS, and Voice Drop, are completely integrated into the CRM. The kicker is you can have "Unlimited" contacts where many platforms charge based on the number of users. This can make a huge difference in monthly billing.
    Read full review

    LeadSquared

    Having talked about all other things in detail in my previous responses, this question I feel is redundant but then I will highlight the points again - Easy to Use - Flexible - Robust System - Ever-evolving - Support & Service - Integrations with third party tools & technologies - LMS - Data Management & Reports - Landing Page Options
    Read full review

    Support Rating

    Close

    I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
    Read full review

    LeadSquared

    Great to work with and also Easy to work with Do not just listen to the problem but provide upfront solutions Always available and are ready to support on holidays Considerate of user's knowledge and always ready to explain the smallest / dumbest doubt a user can ask Always available to help with the internal tasks as well like creating automations, drip creations etc
    Read full review

    Alternatives Considered

    Close

    Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
    Read full review

    LeadSquared

    I looked closely at Infusionsoft. While the nurturing/decision tree tool of Infusionsoft was far more sophisticated, the many negative reviews of Infusionsoft lead me to look elsewhere. Leadsquared had very positive reviews and aggressive pricing. It has less features, but the features they have were the ones I wanted to focus on.
    Read full review

    Return on Investment

    Close

    • Positive - It's much easier now with Close.io to make sure that no deal falls through the cracks. Therefore helping us recover lost revenue.
    Read full review

    LeadSquared

    • Leads Management has become very easy.
    • Automated Lead Nurturing helps reduce a lot of manual work.
    • A lot of our time goes into creating custom reports. Making the reporting feature more flexible and robust will help in saving a lot of time and energy.
    Read full review

    Screenshots

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