Close vs. Mailbutler

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Close
Score 8.3 out of 10
N/A
Close.io is a customer relationship management (CRM) software with call management and sales workflow automation capabilities.
$29
per user, monthly
Mailbutler
Score 8.0 out of 10
N/A
Mailbutler is a personal assistant for sales emails, designed to make users more efficient and productive. It adds a wide range of features to Apple Mail and Gmail while working in their native interface.
$0
per month
Pricing
CloseMailbutler
Editions & Modules
Starter
$29
per user, monthly
Basic
$69
per user, monthly
Professional
$99
per user, monthly
Business
$149
per user, monthly
Essential
$0.00
per month
Professional
$8.95
per user/per month
Business
$34.95
per user/per month
Offerings
Pricing Offerings
CloseMailbutler
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
More Pricing Information
Features
CloseMailbutler
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Close
8.9
8 Ratings
Mailbutler
-
Ratings
Customer data management / contact management8.38 Ratings00 Ratings
Workflow management7.98 Ratings00 Ratings
Territory management8.01 Ratings00 Ratings
Opportunity management9.66 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.58 Ratings00 Ratings
Contract management10.01 Ratings00 Ratings
Interaction tracking8.38 Ratings00 Ratings
Channel / partner relationship management9.73 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Close
8.7
6 Ratings
Mailbutler
-
Ratings
Case management8.03 Ratings00 Ratings
Call center management8.05 Ratings00 Ratings
Help desk management10.02 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Close
9.2
6 Ratings
Mailbutler
-
Ratings
Lead management8.96 Ratings00 Ratings
Email marketing9.55 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Close
8.2
6 Ratings
Mailbutler
-
Ratings
Task management8.35 Ratings00 Ratings
Billing and invoicing management10.01 Ratings00 Ratings
Reporting6.35 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Close
8.0
6 Ratings
Mailbutler
-
Ratings
Forecasting10.01 Ratings00 Ratings
Pipeline visualization8.46 Ratings00 Ratings
Customizable reports5.54 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Close
8.6
8 Ratings
Mailbutler
-
Ratings
Custom fields9.57 Ratings00 Ratings
Custom objects10.02 Ratings00 Ratings
Scripting environment8.03 Ratings00 Ratings
API for custom integration6.97 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Close
8.2
8 Ratings
Mailbutler
-
Ratings
Single sign-on capability8.03 Ratings00 Ratings
Role-based user permissions8.46 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Close
10.0
1 Ratings
Mailbutler
-
Ratings
Social data10.01 Ratings00 Ratings
Social engagement10.01 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Close
7.0
4 Ratings
Mailbutler
-
Ratings
Marketing automation7.04 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Close
10.0
1 Ratings
Mailbutler
-
Ratings
Mobile access10.01 Ratings00 Ratings
User Ratings
CloseMailbutler
Likelihood to Recommend
9.4
(8 ratings)
8.0
(2 ratings)
Usability
8.9
(3 ratings)
-
(0 ratings)
Support Rating
9.3
(3 ratings)
8.0
(2 ratings)
User Testimonials
CloseMailbutler
Likelihood to Recommend
Close
Excellent software to increase sales and follow up with existing and new customers. Email and SMS handling are really easy for the sales team, managing leads is really great, and Close merges duplicate leads to help our Data Leads avoid repetitive and unnecessary calls. As mentioned in some comments before, must improve in reports, Close is not appropriate to handle or track agents' hours making it necessary to implement additional software to cover this area.
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Mailbutler GmbH
Mailbutler is well suited to people who predominantly use their Mac for email. It adds a rich feature set to macOS Mail's native features. Mailbutler is less useful to people who frequently process email on iOS/iPadOS. Only a limited subset of Mailbutler's functionality is available on iOS/iPadOS as Apple doesn't currently provide a way for third parties to extend the iOS/iPadOS Mail app.
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Pros
Close
  • Email sequences. Create and send a sequence of emails until the sequence finishes or the contact replies to your email. You can also pause the sequence manually.
  • Email sync. Syncs in real time with your email account, which is huge.
  • Zapier integration. We've automated a lot of our pipeline management through the Zapier integration. This saves us soooo much time.
Read full review
Mailbutler GmbH
  • Snoozing emails for later response or followup
  • Reminding me to add attachments
  • Allowing time for me to cancel sending an email
Read full review
Cons
Close
  • Make it so one can set the time at which the emails go out.
  • Make it easier to set up my workflow.
Read full review
Mailbutler GmbH
  • Mailbutler occasionally conflicts with other macOS Mail plug-ins. Though, in most (if not all) cases the issue tends to be with other plugins.
  • The Mail app for iOS/iPadOS doesn't support plugins, making it necessary to use Mailbutler's own app to access a limited subset of the functionality on macOS/iPadOS.
Read full review
Usability
Close
It's my favorite CRM to recommend to sales organizations. Robust Telephony options including a Power Dialer, SMS, and Voice Drop, are completely integrated into the CRM. The kicker is you can have "Unlimited" contacts where many platforms charge based on the number of users. This can make a huge difference in monthly billing.
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Mailbutler GmbH
No answers on this topic
Support Rating
Close
I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
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Mailbutler GmbH
Support is generally very good. Occasionally the response time is a bit slower than I'd like.
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Alternatives Considered
Close
Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
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Mailbutler GmbH
I'm not aware of any other products that provide the same functionality within the macOS Mail client. There are some third-party email apps for macOS and iOS/iPadOS that have some of Mailbutler's features, but my preference is to stay with Apple's Mail client, partially for security reasons.
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Return on Investment
Close
  • Positive - It's much easier now with Close.io to make sure that no deal falls through the cracks. Therefore helping us recover lost revenue.
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Mailbutler GmbH
  • Mailbutler's effect for me personally is unquantifiable - but it really helps me stay on top of the myriad emails that pass through my inbox each day.
  • I would imagine that across a larger organization, Mailbutler's impact on overall productivity has the potential to be immense!
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