Close vs Mailbutler | TrustRadius

Likelihood to Recommend

Close.io is well suited for a sales organization who wants to track leads, make sure none slip through the cracks, move them into opportunities as discussions progress, and close new business. The simplicity of the platform is part of why it's powerful - it's full feature set can be easily understood and leveraged by even those without much training on the system. I'm not sure where Close.io would be less appropriate...

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Erik Zahnlecker

Co-Founder, Head of Product

Allocate.aiComputer Software, 1-10 employees

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Mailbutler is well suited to people who predominantly use their Mac for email. It adds a rich feature set to macOS Mail's native features.Mailbutler is less useful to people who frequently process email on iOS/iPadOS. Only a limited subset of Mailbutler's functionality is available on iOS/iPadOS as Apple doesn't currently provide a way for third parties to extend the iOS/iPadOS Mail app.

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Tim Stringer

Founder

Technically SimpleE-Learning, 1-10 employees

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Feature Rating Comparison

Close

Mailbutler

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Interaction tracking

Channel / partner relationship management

Close

Mailbutler

Case management

Call center management

Help desk management

Close

Mailbutler

Lead management

Email marketing

Close

Marketing automation

Close

Mailbutler

Mobile access

Pros

You can search for prospects by your activity & notes.
It helps automate the follow up process.
It ties cold emailing into a powerful CRM all in one portal.

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Joe Gatto

VP of Marketing & International Business Development

ePaymintsFinancial Services, 1-10 employees

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Snoozing emails for later response or followup
Reminding me to add attachments
Allowing time for me to cancel sending an email

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Verified User

Administrator in Other

Education Management Company, 11-50 employees

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Cons

Minor bugs? - Sometime when I'm replying to an account it attempts to send the email as a different user. Thankfully I've only missed it when sending internal emails!

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Ryan McCarty

Sales Development Representative

Vibrant TechnologiesComputer Hardware, 11-50 employees

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Mailbutler occasionally conflicts with other macOS Mail plug-ins. Though, in most (if not all) cases the issue tends to be with other plugins.
The Mail app for iOS/iPadOS doesn't support plugins, making it necessary to use Mailbutler's own app to access a limited subset of the functionality on macOS/iPadOS.

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Tim Stringer

Founder

Technically SimpleE-Learning, 1-10 employees

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Usability

Close 7.0

Based on 1 answer

Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.

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Verified User

Team Lead in Sales

Information Technology & Services Company, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

Close 7.0

Based on 1 answer

I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.

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Verified User

Team Lead in Sales

Information Technology & Services Company, 11-50 employees

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Mailbutler 8.0

Based on 2 answers

Support is generally very good. Occasionally the response time is a bit slower than I'd like.

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Tim Stringer

Founder

Technically SimpleE-Learning, 1-10 employees

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Alternatives Considered

Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.

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Jason Vance

Owner

Red Mill Creative Inc.Marketing & Advertising, 1-10 employees

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I'm not aware of any other products that provide the same functionality within the macOS Mail client.There are some third-party email apps for macOS and iOS/iPadOS that have some of Mailbutler's features, but my preference is to stay with Apple's Mail client, partially for security reasons.

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Tim Stringer

Founder

Technically SimpleE-Learning, 1-10 employees

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Return on Investment

Has allowed us to have full visibility into our pipeline
Has allowed us to automate lead entry and follow up, saving us tons of time and helping us to make sure we're not letting people slip through the cracks. This is done through the Zapier integration and new email sequences feature

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Erik Zahnlecker

Co-Founder, Head of Product

Allocate.aiComputer Software, 1-10 employees

View all 6 answers on this topic

Mailbutler's effect for me personally is unquantifiable - but it really helps me stay on top of the myriad emails that pass through my inbox each day.
I would imagine that across a larger organization, Mailbutler's impact on overall productivity has the potential to be immense!

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Verified User

Administrator in Other

Education Management Company, 11-50 employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Starting Price

$29 per user, monthly

Close Editions & Modules

Edition

Starter	$29¹
Basic	$69¹
Professional	$99¹
Business	$149¹

per user, monthly

Additional Pricing Details

15% discount on annual pricing in addition to the month-to-month prices listed here.

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$0 per month

Mailbutler Editions & Modules

Edition

Essential	$0.00¹
Professional	$8.95²
Business	$34.95²

per month
per user/per month

Additional Pricing Details

—

Rating Summary

Close

Mailbutler

Close

Mailbutler

Close

Mailbutler

Likelihood to Recommend

Close

Mailbutler

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Mobile access

Pros

Close

Mailbutler

Cons

Close

Mailbutler

Usability

Close

Mailbutler

Support Rating

Close

Mailbutler

Alternatives Considered

Close

Mailbutler

Return on Investment

Close

Mailbutler

Screenshots

Close

Mailbutler

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Close Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Mailbutler Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison