What users are saying about
38 Ratings
3 Ratings
38 Ratings
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Score 8.3 out of 100
3 Ratings
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Score 4.8 out of 100

Feature Set Ratings

  • Close ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, Customization, Social CRM, Platform
  • Oncontact ranks higher in 3 feature sets: CRM Project Management, CRM Reporting & Analytics, Security
  • Close and Oncontact are tied in 1 feature set: Integrations with 3rd-party Software

Sales Force Automation

8.9

Close

89%
5.0

Oncontact

50%
Close ranks higher in 8/9 features

Customer data management / contact management

8.3
83%
8 Ratings
4.8
48%
2 Ratings

Workflow management

7.9
79%
8 Ratings
4.4
44%
2 Ratings

Territory management

8.0
80%
1 Rating
4.8
48%
2 Ratings

Opportunity management

9.4
94%
6 Ratings
5.3
53%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.4
94%
8 Ratings
9.0
90%
1 Rating

Contract management

10.0
100%
1 Rating
3.9
39%
2 Ratings

Interaction tracking

8.2
82%
8 Ratings
4.4
44%
2 Ratings

Channel / partner relationship management

9.7
97%
3 Ratings
4.8
48%
2 Ratings

Quote & order management

N/A
0 Ratings
3.9
39%
2 Ratings

Customer Service & Support

8.7

Close

87%
3.6

Oncontact

36%
Close ranks higher in 3/3 features

Case management

8.0
80%
3 Ratings
5.3
53%
2 Ratings

Call center management

8.0
80%
5 Ratings
4.4
44%
2 Ratings

Help desk management

10.0
100%
2 Ratings
1.0
10%
1 Rating

Marketing Automation

9.1

Close

91%
8.5

Oncontact

85%
Close ranks higher in 2/2 features

Lead management

8.8
88%
6 Ratings
8.0
80%
1 Rating

Email marketing

9.5
95%
5 Ratings
9.0
90%
1 Rating

CRM Project Management

8.1

Close

81%
9.0

Oncontact

90%
Oncontact ranks higher in 2/3 features

Task management

8.1
81%
5 Ratings
9.0
90%
1 Rating

Billing and invoicing management

10.0
100%
1 Rating
N/A
0 Ratings

Reporting

6.3
63%
5 Ratings
9.0
90%
1 Rating

CRM Reporting & Analytics

8.0

Close

80%
8.7

Oncontact

87%
Close ranks higher in 2/3 features

Forecasting

10.0
100%
1 Rating
9.0
90%
1 Rating

Pipeline visualization

8.4
84%
6 Ratings
8.0
80%
1 Rating

Customizable reports

5.5
55%
4 Ratings
9.0
90%
1 Rating

Customization

8.5

Close

85%
4.9

Oncontact

49%
Close ranks higher in 3/4 features

Custom fields

9.3
93%
7 Ratings
4.4
44%
2 Ratings

Custom objects

10.0
100%
2 Ratings
4.4
44%
2 Ratings

Scripting environment

8.0
80%
3 Ratings
3.9
39%
2 Ratings

API for custom integration

6.8
68%
7 Ratings
7.0
70%
1 Rating

Security

8.2

Close

82%
10.0

Oncontact

100%
Oncontact ranks higher in 2/2 features

Single sign-on capability

8.0
80%
3 Ratings
10.0
100%
1 Rating

Role-based user permissions

8.4
84%
6 Ratings
10.0
100%
1 Rating

Social CRM

10.0

Close

100%
7.0

Oncontact

70%
Close ranks higher in 2/2 features

Social data

10.0
100%
1 Rating
7.0
70%
1 Rating

Social engagement

10.0
100%
1 Rating
7.0
70%
1 Rating

Integrations with 3rd-party Software

7.0

Close

70%
7.0

Oncontact

70%
Close ranks higher in 1/1 features

Marketing automation

7.0
70%
4 Ratings
7.0
70%
1 Rating

Platform

10.0

Close

100%
8.0

Oncontact

80%
Close ranks higher in 1/1 features

Mobile access

10.0
100%
1 Rating
8.0
80%
1 Rating

Attribute Ratings

  • Close is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.4

Close

94%
8 Ratings
4.8

Oncontact

48%
2 Ratings

Likelihood to Renew

Close

N/A
0 Ratings
10.0

Oncontact

100%
1 Rating

Usability

8.8

Close

88%
3 Ratings

Oncontact

N/A
0 Ratings

Support Rating

9.2

Close

92%
3 Ratings

Oncontact

N/A
0 Ratings

Likelihood to Recommend

Close

Excellent software to increase sales and follow up with existing and new customers. Email and SMS handling are really easy for the sales team, managing leads is really great, and Close merges duplicate leads to help our Data Leads avoid repetitive and unnecessary calls. As mentioned in some comments before, must improve in reports, Close is not appropriate to handle or track agents' hours making it necessary to implement additional software to cover this area.
Read full review

WorkWise LLC

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Read full review

Pros

Close

  • Email sequences. Create and send a sequence of emails until the sequence finishes or the contact replies to your email. You can also pause the sequence manually.
  • Email sync. Syncs in real time with your email account, which is huge.
  • Zapier integration. We've automated a lot of our pipeline management through the Zapier integration. This saves us soooo much time.
Read full review

WorkWise LLC

  • Company Name
  • Contacts
Read full review

Cons

Close

  • Make it so one can set the time at which the emails go out.
  • Make it easier to set up my workflow.
Read full review

WorkWise LLC

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Read full review

Pricing Details

Close

Starting Price

$29 per user, monthly

Editions & Modules

Close editions and modules pricing
EditionModules
Starter291
Basic692
Professional993
Business1494

Footnotes

  1. per user, monthly
  2. per user, monthly
  3. per user, monthly
  4. per user, monthly

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

15% discount on annual pricing in addition to the month-to-month prices listed here.

Oncontact

Starting Price

$0

Editions & Modules

Oncontact editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Close

    No answers on this topic

    WorkWise LLC

    The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
    Read full review

    Usability

    Close

    It's my favorite CRM to recommend to sales organizations. Robust Telephony options including a Power Dialer, SMS, and Voice Drop, are completely integrated into the CRM. The kicker is you can have "Unlimited" contacts where many platforms charge based on the number of users. This can make a huge difference in monthly billing.
    Read full review

    WorkWise LLC

    No answers on this topic

    Support Rating

    Close

    I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
    Read full review

    WorkWise LLC

    No answers on this topic

    Alternatives Considered

    Close

    Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
    Read full review

    WorkWise LLC

    • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
    • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
    Read full review

    Return on Investment

    Close

    • Positive - It's much easier now with Close.io to make sure that no deal falls through the cracks. Therefore helping us recover lost revenue.
    Read full review

    WorkWise LLC

    • Don't know, I only use occasionally
    Read full review

    Screenshots

    Add comparison