What users are saying about
24 Ratings
160 Ratings
24 Ratings
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Score 8.6 out of 100
160 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Close

Close.io is well suited for a sales organization who wants to track leads, make sure none slip through the cracks, move them into opportunities as discussions progress, and close new business. The simplicity of the platform is part of why it's powerful - it's full feature set can be easily understood and leveraged by even those without much training on the system. I'm not sure where Close.io would be less appropriate...
Erik Zahnlecker | TrustRadius Reviewer

Oracle CRM

Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
Chris Edwards | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Close
8.6
Oracle CRM
7.3
Customer data management / contact management
Close
7.9
Oracle CRM
8.6
Workflow management
Close
8.2
Oracle CRM
6.7
Territory management
Close
8.0
Oracle CRM
6.5
Opportunity management
Close
8.4
Oracle CRM
7.4
Integration with email client (e.g., Outlook or Gmail)
Close
9.0
Oracle CRM
6.6
Contract management
Close
10.0
Oracle CRM
7.4
Interaction tracking
Close
7.6
Oracle CRM
7.3
Channel / partner relationship management
Close
9.7
Oracle CRM
7.8
Quote & order management
Close
Oracle CRM
7.7

Customer Service & Support

Close
9.2
Oracle CRM
7.2
Case management
Close
8.0
Oracle CRM
7.8
Call center management
Close
9.7
Oracle CRM
7.4
Help desk management
Close
10.0
Oracle CRM
6.5

Marketing Automation

Close
8.9
Oracle CRM
7.4
Lead management
Close
7.8
Oracle CRM
8.0
Email marketing
Close
10.0
Oracle CRM
6.8

CRM Project Management

Close
7.4
Oracle CRM
7.8
Task management
Close
5.5
Oracle CRM
8.1
Billing and invoicing management
Close
10.0
Oracle CRM
7.6
Reporting
Close
6.8
Oracle CRM
7.6

CRM Reporting & Analytics

Close
9.3
Oracle CRM
7.3
Forecasting
Close
10.0
Oracle CRM
7.8
Pipeline visualization
Close
8.0
Oracle CRM
7.2
Customizable reports
Close
10.0
Oracle CRM
7.0

Customization

Close
8.0
Oracle CRM
6.8
Custom fields
Close
8.0
Oracle CRM
8.2
Custom objects
Close
10.0
Oracle CRM
6.3
Scripting environment
Close
8.0
Oracle CRM
6.9
API for custom integration
Close
6.0
Oracle CRM
5.6

Security

Close
7.8
Oracle CRM
7.9
Single sign-on capability
Close
8.0
Oracle CRM
8.0
Role-based user permissions
Close
7.5
Oracle CRM
7.8

Social CRM

Close
10.0
Oracle CRM
7.2
Social data
Close
10.0
Oracle CRM
7.2
Social engagement
Close
10.0
Oracle CRM
7.2

Integrations with 3rd-party Software

Close
7.0
Oracle CRM
6.8
Marketing automation
Close
7.0
Oracle CRM
6.8
Compensation management
Close
Oracle CRM
6.8

Platform

Close
10.0
Oracle CRM
8.4
Mobile access
Close
10.0
Oracle CRM
8.4

Pros

Close

  • You can search for prospects by your activity & notes.
  • It helps automate the follow up process.
  • It ties cold emailing into a powerful CRM all in one portal.
Joe Gatto | TrustRadius Reviewer

Oracle CRM

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Joseph R. Sweeney | TrustRadius Reviewer

Cons

Close

  • Minor bugs? - Sometime when I'm replying to an account it attempts to send the email as a different user. Thankfully I've only missed it when sending internal emails!
Ryan McCarty | TrustRadius Reviewer

Oracle CRM

  • Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
  • The original implementation of Oracle CRM was a lengthy and involved process
  • We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.
Anonymous | TrustRadius Reviewer

Usability

Close

Close 7.0
Based on 1 answer
Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.
Anonymous | TrustRadius Reviewer

Oracle CRM

Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Close

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
Anonymous | TrustRadius Reviewer

Performance

Close

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 8.1
Based on 2 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
Anonymous | TrustRadius Reviewer

Support Rating

Close

Close 7.0
Based on 1 answer
I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
Anonymous | TrustRadius Reviewer

Oracle CRM

Oracle CRM 7.6
Based on 2 answers
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Mary Hunnicutt | TrustRadius Reviewer

Online Training

Close

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
Anonymous | TrustRadius Reviewer

Implementation Rating

Close

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 7.7
Based on 2 answers
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Mary Hunnicutt | TrustRadius Reviewer

Alternatives Considered

Close

Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
Jason Vance | TrustRadius Reviewer

Oracle CRM

I have used PowerHelp in the past for field service and contact center applications with a startup company and it had proved extremely flexible for process accommodation. I was not part of the selection team who evaluated and chose the CRM for Diebold, though I am fairly certain that it was an Enterprise software decision more than a module-driven choice.
R. Daniel Knapp | TrustRadius Reviewer

Scalability

Close

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
Anonymous | TrustRadius Reviewer

Return on Investment

Close

  • Has allowed us to have full visibility into our pipeline
  • Has allowed us to automate lead entry and follow up, saving us tons of time and helping us to make sure we're not letting people slip through the cracks. This is done through the Zapier integration and new email sequences feature
Erik Zahnlecker | TrustRadius Reviewer

Oracle CRM

  • Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.
Viktor Mulac | TrustRadius Reviewer

Screenshots

Pricing Details

Close

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Close Editions & Modules

Edition
Starter$291
Basic$691
Professional$991
Business$1491
  1. per user, monthly
Additional Pricing Details
15% discount on annual pricing in addition to the month-to-month prices listed here.

Oracle CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Close
9.0
Oracle CRM
8.4

Usability

Close
7.0
Oracle CRM
8.6

Reliability and Availability

Close
Oracle CRM
9.0

Performance

Close
Oracle CRM
8.1

Support Rating

Close
7.0
Oracle CRM
7.6

Online Training

Close
Oracle CRM
9.0

Implementation Rating

Close
Oracle CRM
7.7

Scalability

Close
Oracle CRM
9.0

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