What users are saying about
38 Ratings
161 Ratings
38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
161 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Feature Set Ratings

  • Close ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Reporting & Analytics, Customization, Social CRM, Platform
  • Oracle CRM ranks higher in 3 feature sets: CRM Project Management, Security, Integrations with 3rd-party Software

Sales Force Automation

8.9

Close

89%
7.8

Oracle CRM

78%
Close ranks higher in 7/9 features

Customer data management / contact management

8.3
83%
8 Ratings
8.7
87%
24 Ratings

Workflow management

7.9
79%
8 Ratings
7.3
73%
24 Ratings

Territory management

8.0
80%
1 Rating
7.1
71%
23 Ratings

Opportunity management

9.4
94%
6 Ratings
7.7
77%
22 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.4
94%
8 Ratings
7.1
71%
22 Ratings

Contract management

10.0
100%
1 Rating
7.9
79%
20 Ratings

Interaction tracking

8.2
82%
8 Ratings
8.1
81%
23 Ratings

Channel / partner relationship management

9.7
97%
3 Ratings
8.4
84%
20 Ratings

Quote & order management

N/A
0 Ratings
8.2
82%
21 Ratings

Customer Service & Support

8.7

Close

87%
8.0

Oracle CRM

80%
Oracle CRM ranks higher in 2/3 features

Case management

8.0
80%
3 Ratings
8.2
82%
23 Ratings

Call center management

8.0
80%
5 Ratings
8.2
82%
21 Ratings

Help desk management

10.0
100%
2 Ratings
7.5
75%
23 Ratings

Marketing Automation

9.1

Close

91%
8.0

Oracle CRM

80%
Close ranks higher in 2/2 features

Lead management

8.8
88%
6 Ratings
8.6
86%
21 Ratings

Email marketing

9.5
95%
5 Ratings
7.4
74%
19 Ratings

CRM Project Management

8.1

Close

81%
8.2

Oracle CRM

82%
Oracle CRM ranks higher in 2/3 features

Task management

8.1
81%
5 Ratings
8.6
86%
22 Ratings

Billing and invoicing management

10.0
100%
1 Rating
8.1
81%
18 Ratings

Reporting

6.3
63%
5 Ratings
8.1
81%
21 Ratings

CRM Reporting & Analytics

8.0

Close

80%
7.9

Oracle CRM

79%
Close ranks higher in 2/3 features

Forecasting

10.0
100%
1 Rating
8.4
84%
22 Ratings

Pipeline visualization

8.4
84%
6 Ratings
7.9
79%
21 Ratings

Customizable reports

5.5
55%
4 Ratings
7.4
74%
23 Ratings

Customization

8.5

Close

85%
7.3

Oracle CRM

73%
Close ranks higher in 4/4 features

Custom fields

9.2
92%
7 Ratings
8.5
85%
23 Ratings

Custom objects

10.0
100%
2 Ratings
6.7
67%
23 Ratings

Scripting environment

8.0
80%
3 Ratings
7.4
74%
21 Ratings

API for custom integration

6.8
68%
7 Ratings
6.6
66%
22 Ratings

Security

8.2

Close

82%
8.5

Oracle CRM

85%
Oracle CRM ranks higher in 2/2 features

Single sign-on capability

8.0
80%
3 Ratings
8.7
87%
21 Ratings

Role-based user permissions

8.4
84%
6 Ratings
8.4
84%
23 Ratings

Social CRM

10.0

Close

100%
8.2

Oracle CRM

82%
Close ranks higher in 2/2 features

Social data

10.0
100%
1 Rating
8.2
82%
17 Ratings

Social engagement

10.0
100%
1 Rating
8.2
82%
17 Ratings

Integrations with 3rd-party Software

7.0

Close

70%
7.4

Oracle CRM

74%
Oracle CRM ranks higher in 2/2 features

Marketing automation

7.0
70%
4 Ratings
7.6
76%
19 Ratings

Compensation management

N/A
0 Ratings
7.2
72%
16 Ratings

Platform

10.0

Close

100%
9.7

Oracle CRM

97%
Close ranks higher in 1/1 features

Mobile access

10.0
100%
1 Rating
9.7
97%
18 Ratings

Attribute Ratings

  • Close is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.4

Close

94%
8 Ratings
8.7

Oracle CRM

87%
24 Ratings

Usability

8.8

Close

88%
3 Ratings
8.6

Oracle CRM

86%
2 Ratings

Availability

Close

N/A
0 Ratings
9.0

Oracle CRM

90%
2 Ratings

Performance

Close

N/A
0 Ratings
8.1

Oracle CRM

81%
4 Ratings

Support Rating

9.2

Close

92%
3 Ratings
7.6

Oracle CRM

76%
4 Ratings

Online Training

Close

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Implementation Rating

Close

N/A
0 Ratings
7.7

Oracle CRM

77%
4 Ratings

Configurability

Close

N/A
0 Ratings
10.0

Oracle CRM

100%
1 Rating

Product Scalability

Close

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Vendor post-sale

Close

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Vendor pre-sale

Close

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Likelihood to Recommend

Close

Excellent software to increase sales and follow up with existing and new customers. Email and SMS handling are really easy for the sales team, managing leads is really great, and Close merges duplicate leads to help our Data Leads avoid repetitive and unnecessary calls. As mentioned in some comments before, must improve in reports, Close is not appropriate to handle or track agents' hours making it necessary to implement additional software to cover this area.
Read full review

Oracle

Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
Read full review

Pros

Close

  • Email sequences. Create and send a sequence of emails until the sequence finishes or the contact replies to your email. You can also pause the sequence manually.
  • Email sync. Syncs in real time with your email account, which is huge.
  • Zapier integration. We've automated a lot of our pipeline management through the Zapier integration. This saves us soooo much time.
Read full review

Oracle

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Read full review

Cons

Close

  • Make it so one can set the time at which the emails go out.
  • Make it easier to set up my workflow.
Read full review

Oracle

  • Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
  • The original implementation of Oracle CRM was a lengthy and involved process
  • We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.
Read full review

Pricing Details

Close

Starting Price

$29 per user, monthly

Editions & Modules

Close editions and modules pricing
EditionModules
Starter291
Basic692
Professional993
Business1494

Footnotes

  1. per user, monthly
  2. per user, monthly
  3. per user, monthly
  4. per user, monthly

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

15% discount on annual pricing in addition to the month-to-month prices listed here.

Oracle CRM

Starting Price

Editions & Modules

Oracle CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Close

    It's my favorite CRM to recommend to sales organizations. Robust Telephony options including a Power Dialer, SMS, and Voice Drop, are completely integrated into the CRM. The kicker is you can have "Unlimited" contacts where many platforms charge based on the number of users. This can make a huge difference in monthly billing.
    Read full review

    Oracle

    I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
    Read full review

    Reliability and Availability

    Close

    No answers on this topic

    Oracle

    I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
    Read full review

    Performance

    Close

    No answers on this topic

    Oracle

    I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
    Read full review

    Support Rating

    Close

    I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
    Read full review

    Oracle

    Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
    Read full review

    Online Training

    Close

    No answers on this topic

    Oracle

    It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
    Read full review

    Implementation Rating

    Close

    No answers on this topic

    Oracle

    If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
    Read full review

    Alternatives Considered

    Close

    Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
    Read full review

    Oracle

    I have used PowerHelp in the past for field service and contact center applications with a startup company and it had proved extremely flexible for process accommodation. I was not part of the selection team who evaluated and chose the CRM for Diebold, though I am fairly certain that it was an Enterprise software decision more than a module-driven choice.
    Read full review

    Scalability

    Close

    No answers on this topic

    Oracle

    In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
    Read full review

    Return on Investment

    Close

    • Positive - It's much easier now with Close.io to make sure that no deal falls through the cracks. Therefore helping us recover lost revenue.
    Read full review

    Oracle

    • Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.
    Read full review

    Screenshots

    Add comparison