What users are saying about
24 Ratings
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Score 8.6 out of 100
33 Ratings
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Score 8 out of 100

Likelihood to Recommend

Close

Close.io is well suited for a sales organization who wants to track leads, make sure none slip through the cracks, move them into opportunities as discussions progress, and close new business. The simplicity of the platform is part of why it's powerful - it's full feature set can be easily understood and leveraged by even those without much training on the system. I'm not sure where Close.io would be less appropriate...
Erik Zahnlecker | TrustRadius Reviewer

Pega Customer Decision Hub

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Close
8.6
Pega Customer Decision Hub
7.6
Customer data management / contact management
Close
7.9
Pega Customer Decision Hub
7.0
Workflow management
Close
8.2
Pega Customer Decision Hub
8.0
Territory management
Close
8.0
Pega Customer Decision Hub
6.5
Opportunity management
Close
8.4
Pega Customer Decision Hub
8.0
Integration with email client (e.g., Outlook or Gmail)
Close
9.0
Pega Customer Decision Hub
7.3
Contract management
Close
10.0
Pega Customer Decision Hub
Interaction tracking
Close
7.6
Pega Customer Decision Hub
9.0
Channel / partner relationship management
Close
9.7
Pega Customer Decision Hub

Customer Service & Support

Close
9.2
Pega Customer Decision Hub
8.7
Case management
Close
8.0
Pega Customer Decision Hub
9.0
Call center management
Close
9.7
Pega Customer Decision Hub
9.0
Help desk management
Close
10.0
Pega Customer Decision Hub
8.2

Marketing Automation

Close
8.9
Pega Customer Decision Hub
8.0
Lead management
Close
7.8
Pega Customer Decision Hub
8.0
Email marketing
Close
10.0
Pega Customer Decision Hub
8.0

CRM Project Management

Close
7.4
Pega Customer Decision Hub
8.0
Task management
Close
5.5
Pega Customer Decision Hub
8.4
Billing and invoicing management
Close
10.0
Pega Customer Decision Hub
Reporting
Close
6.8
Pega Customer Decision Hub
7.7

CRM Reporting & Analytics

Close
9.3
Pega Customer Decision Hub
8.0
Forecasting
Close
10.0
Pega Customer Decision Hub
Pipeline visualization
Close
8.0
Pega Customer Decision Hub
8.1
Customizable reports
Close
10.0
Pega Customer Decision Hub
8.0

Customization

Close
8.0
Pega Customer Decision Hub
7.7
Custom fields
Close
8.0
Pega Customer Decision Hub
8.0
Custom objects
Close
10.0
Pega Customer Decision Hub
8.0
Scripting environment
Close
8.0
Pega Customer Decision Hub
8.0
API for custom integration
Close
6.0
Pega Customer Decision Hub
7.0

Security

Close
7.8
Pega Customer Decision Hub
8.0
Single sign-on capability
Close
8.0
Pega Customer Decision Hub
8.0
Role-based user permissions
Close
7.5
Pega Customer Decision Hub
8.0

Social CRM

Close
10.0
Pega Customer Decision Hub
7.7
Social data
Close
10.0
Pega Customer Decision Hub
7.8
Social engagement
Close
10.0
Pega Customer Decision Hub
7.5

Integrations with 3rd-party Software

Close
7.0
Pega Customer Decision Hub
7.0
Marketing automation
Close
7.0
Pega Customer Decision Hub
7.0

Platform

Close
10.0
Pega Customer Decision Hub
8.2
Mobile access
Close
10.0
Pega Customer Decision Hub
8.2

Pros

Close

  • You can search for prospects by your activity & notes.
  • It helps automate the follow up process.
  • It ties cold emailing into a powerful CRM all in one portal.
Joe Gatto | TrustRadius Reviewer

Pega Customer Decision Hub

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

Close

  • Minor bugs? - Sometime when I'm replying to an account it attempts to send the email as a different user. Thankfully I've only missed it when sending internal emails!
Ryan McCarty | TrustRadius Reviewer

Pega Customer Decision Hub

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Usability

Close

Close 7.0
Based on 1 answer
Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.
Anonymous | TrustRadius Reviewer

Pega Customer Decision Hub

No score
No answers yet
No answers on this topic

Support Rating

Close

Close 7.0
Based on 1 answer
I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
Anonymous | TrustRadius Reviewer

Pega Customer Decision Hub

No score
No answers yet
No answers on this topic

Alternatives Considered

Close

Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
Jason Vance | TrustRadius Reviewer

Pega Customer Decision Hub

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

Close

  • Has allowed us to have full visibility into our pipeline
  • Has allowed us to automate lead entry and follow up, saving us tons of time and helping us to make sure we're not letting people slip through the cracks. This is done through the Zapier integration and new email sequences feature
Erik Zahnlecker | TrustRadius Reviewer

Pega Customer Decision Hub

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Pega Customer Decision Hub

Pricing Details

Close

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Close Editions & Modules

Edition
Starter$291
Basic$691
Professional$991
Business$1491
  1. per user, monthly
Additional Pricing Details
15% discount on annual pricing in addition to the month-to-month prices listed here.

Pega Customer Decision Hub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Decision Hub Editions & Modules

Edition
Unified Messaging$145.001
Case Management$97.001
Enterprise$165.001
Digital Customer Engagement$260.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Close
9.0
Pega Customer Decision Hub
8.0

Usability

Close
7.0
Pega Customer Decision Hub

Support Rating

Close
7.0
Pega Customer Decision Hub

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