Close vs Salesforce Maps (formerly MapAnything)

What users are saying about

Score 8.8 out of 10

Based on 31 reviews and ratings

Score 6.5 out of 10

Based on 10 reviews and ratings

Feature Set Ratings

Sales Force Automation

8.3

Close

83%

Salesforce Maps (formerly MapAnything)

Feature Set Not Supported

N/A

Close ranks higher in 8/8 features

Customer data management / contact management

7.2

72%

6 Ratings

N/A

0 Ratings

Workflow management

7.8

78%

6 Ratings

N/A

0 Ratings

Territory management

8.0

80%

1 Rating

N/A

0 Ratings

Opportunity management

7.9

79%

5 Ratings

N/A

0 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0

90%

6 Ratings

N/A

0 Ratings

Contract management

10.0

100%

1 Rating

N/A

0 Ratings

Interaction tracking

6.6

66%

6 Ratings

N/A

0 Ratings

Channel / partner relationship management

9.7

97%

3 Ratings

N/A

0 Ratings

Customer Service & Support

9.2

Close

92%

Salesforce Maps (formerly MapAnything)

Feature Set Not Supported

N/A

Close ranks higher in 3/3 features

Case management

8.0

80%

3 Ratings

N/A

0 Ratings

Call center management

9.7

97%

3 Ratings

N/A

0 Ratings

Help desk management

10.0

100%

2 Ratings

N/A

0 Ratings

Marketing Automation

8.6

Close

86%

Salesforce Maps (formerly MapAnything)

Feature Set Not Supported

N/A

Close ranks higher in 2/2 features

Lead management

7.2

72%

4 Ratings

N/A

0 Ratings

Email marketing

10.0

100%

3 Ratings

N/A

0 Ratings

CRM Project Management

7.0

Close

70%

Salesforce Maps (formerly MapAnything)

Feature Set Not Supported

N/A

Close ranks higher in 3/3 features

Task management

5.1

51%

3 Ratings

N/A

0 Ratings

Billing and invoicing management

10.0

100%

1 Rating

N/A

0 Ratings

Reporting

5.8

58%

3 Ratings

N/A

0 Ratings

CRM Reporting & Analytics

9.3

Close

93%

Salesforce Maps (formerly MapAnything)

Feature Set Not Supported

N/A

Close ranks higher in 3/3 features

Forecasting

10.0

100%

1 Rating

N/A

0 Ratings

Pipeline visualization

8.0

80%

4 Ratings

N/A

0 Ratings

Customizable reports

10.0

100%

2 Ratings

N/A

0 Ratings

Customization

7.6

Close

76%

Salesforce Maps (formerly MapAnything)

Feature Set Not Supported

N/A

Close ranks higher in 4/4 features

Custom fields

7.3

73%

6 Ratings

N/A

0 Ratings

Custom objects

10.0

100%

2 Ratings

N/A

0 Ratings

Scripting environment

8.0

80%

3 Ratings

N/A

0 Ratings

API for custom integration

5.2

52%

5 Ratings

N/A

0 Ratings

Security

7.9

Close

79%

Salesforce Maps (formerly MapAnything)

Feature Set Not Supported

N/A

Close ranks higher in 2/2 features

Single sign-on capability

8.0

80%

3 Ratings

N/A

0 Ratings

Role-based user permissions

7.7

77%

4 Ratings

N/A

0 Ratings

Social CRM

10.0

Close

100%

Salesforce Maps (formerly MapAnything)

Feature Set Not Supported

N/A

Close ranks higher in 2/2 features

Social data

10.0

100%

1 Rating

N/A

0 Ratings

Social engagement

10.0

100%

1 Rating

N/A

0 Ratings

Integrations with 3rd-party Software

7.0

Close

70%

Salesforce Maps (formerly MapAnything)

Feature Set Not Supported

N/A

Close ranks higher in 1/1 features

Marketing automation

7.0

70%

2 Ratings

N/A

0 Ratings

Platform

10.0

Close

100%

Salesforce Maps (formerly MapAnything)

Feature Set Not Supported

N/A

Close ranks higher in 1/1 features

Mobile access

10.0

100%

1 Rating

N/A

0 Ratings

Sales ICM

Close

Feature Set Not Supported

N/A

1.0

Salesforce Maps (formerly MapAnything)

10%

Salesforce Maps (formerly MapAnything) ranks higher in 1/1 features

Sales compensation plan creation

N/A

0 Ratings

1.0

10%

1 Rating

Attribute Ratings

Close is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Close

88%

6 Ratings

6.4

Salesforce Maps (formerly MapAnything)

64%

3 Ratings

Close

70%

1 Rating

5.0

Salesforce Maps (formerly MapAnything)

50%

1 Rating

Close

70%

1 Rating

1.0

Salesforce Maps (formerly MapAnything)

10%

1 Rating

Pros

You can search for prospects by your activity & notes.
It helps automate the follow up process.
It ties cold emailing into a powerful CRM all in one portal.

Read full review

Joe Gatto

VP of Marketing & International Business Development

ePaymintsFinancial Services, 1-10 employees

View all 6 answers on this topic

Color coding different accounts or data fields.
Ability to see travel time and not just distance.
Lots of data fields to pull from - big recent improvement.

Read full review

Edward Phillips

Engagement Director

Mission: HopeNon-Profit Organization Management, 11-50 employees

View all 3 answers on this topic

Cons

Minor bugs? - Sometime when I'm replying to an account it attempts to send the email as a different user. Thankfully I've only missed it when sending internal emails!

Read full review

Ryan McCarty

Sales Development Representative

Vibrant TechnologiesComputer Hardware, 11-50 employees

View all 6 answers on this topic

Lots of glitches
Get signed out often, which interrupts the day
Could be more intuitive

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Verified User

Consultant in Marketing

Hospital & Health Care Company, 1-10 employees

View all 3 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Starting Price

$29 per user, monthly

Close Editions & Modules

Edition

Starter	$29¹
Basic	$69¹
Professional	$99¹
Business	$149¹

per user, monthly

Additional Pricing Details

15% discount on annual pricing in addition to the month-to-month prices listed here.

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$30 per user / month

Salesforce Maps (formerly MapAnything) Editions & Modules

Edition

Winter 2017 / 10.4.6	$30¹

per user / month

Additional Pricing Details

—

Usability

Close 7.0

Based on 1 answer

Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.

Read full review

Verified User

Team Lead in Sales

Information Technology & Services Company, 11-50 employees

View all 1 answers on this topic

Salesforce Maps (formerly MapAnything) 5.0

Based on 1 answer

Worked well once you figured it out. The 'help portal' was no 'help'. Once you get done self-teaching yourself enough of the terminology and workings, it is pretty quick and easy to use. But the learning curve, again, is not worth the time or effort

Read full review

Kurt Johansen

DBA and Process Manager

Angel Water, Inc.Consumer Services, 51-200 employees

View all 1 answers on this topic

Support Rating

Close 7.0

Based on 1 answer

I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.

Read full review

Verified User

Team Lead in Sales

Information Technology & Services Company, 11-50 employees

View all 1 answers on this topic

Salesforce Maps (formerly MapAnything) 1.0

Based on 1 answer

Support was comical. It was barely available and the few times I did get help the language barrier was extraordinarily problematic

Read full review

Kurt Johansen

DBA and Process Manager

Angel Water, Inc.Consumer Services, 51-200 employees

View all 1 answers on this topic

Alternatives Considered

Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.

Read full review

Jason Vance

Owner

Red Mill Creative Inc.Marketing & Advertising, 1-10 employees

View all 6 answers on this topic

MapAnything is very easy to use but it appears that similar companies are too. Because of the new pricing structure, they are expensive.

Read full review

Edward Phillips

Engagement Director

Mission: HopeNon-Profit Organization Management, 11-50 employees

View all 3 answers on this topic

Return on Investment

Has allowed us to have full visibility into our pipeline
Has allowed us to automate lead entry and follow up, saving us tons of time and helping us to make sure we're not letting people slip through the cracks. This is done through the Zapier integration and new email sequences feature

Read full review

Erik Zahnlecker

Co-Founder, Head of Product

Allocate.aiComputer Software, 1-10 employees

View all 6 answers on this topic

Increased efficiency
Reduced labor time
Improved visibility

Read full review

Verified User

Consultant in Marketing

Hospital & Health Care Company, 1-10 employees

View all 3 answers on this topic

Screenshots

See All (3) Close Screenshots

—

Close

Salesforce Maps (formerly MapAnything)

Close

Salesforce Maps (formerly MapAnything)

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Interaction tracking

Channel / partner relationship management

Close

Salesforce Maps (formerly MapAnything)

Case management

Call center management

Help desk management

Close

Salesforce Maps (formerly MapAnything)

Lead management

Email marketing

Close

Salesforce Maps (formerly MapAnything)

Task management

Billing and invoicing management

Reporting

Close

Salesforce Maps (formerly MapAnything)

Forecasting

Pipeline visualization

Customizable reports

Close

Salesforce Maps (formerly MapAnything)

Custom fields

Custom objects

Scripting environment

API for custom integration

Close

Salesforce Maps (formerly MapAnything)

Single sign-on capability

Role-based user permissions

Close

Salesforce Maps (formerly MapAnything)

Social data

Social engagement

Close

Salesforce Maps (formerly MapAnything)

Marketing automation

Close

Salesforce Maps (formerly MapAnything)

Mobile access

Close

Salesforce Maps (formerly MapAnything)

Sales compensation plan creation

Close

Salesforce Maps (formerly MapAnything)

Close

Salesforce Maps (formerly MapAnything)

Close

Salesforce Maps (formerly MapAnything)

Likelihood to Recommend

Close

Salesforce Maps (formerly MapAnything)

Pros

Close

Salesforce Maps (formerly MapAnything)

Cons

Close

Salesforce Maps (formerly MapAnything)

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Close Editions & Modules

Edition

Additional Pricing Details

General