What users are saying about
31 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 31 reviews and ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.5 out of 100
Based on 10 reviews and ratings
Feature Set Ratings
Sales Force Automation

8.3
Close
83%

Salesforce Maps (formerly MapAnything)
Feature Set Not Supported
N/A
Close ranks higher in 8/8 features
Close ranks higher in 8/8 features
Customer data management / contact management

7.2
72%
6 Ratings

N/A
0 Ratings
Workflow management

7.8
78%
6 Ratings

N/A
0 Ratings
Territory management

8.0
80%
1 Rating

N/A
0 Ratings
Opportunity management

7.9
79%
5 Ratings

N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)

9.0
90%
6 Ratings

N/A
0 Ratings
Contract management

10.0
100%
1 Rating

N/A
0 Ratings
Interaction tracking

6.6
66%
6 Ratings

N/A
0 Ratings
Channel / partner relationship management

9.7
97%
3 Ratings

N/A
0 Ratings
Customer Service & Support

9.2
Close
92%

Salesforce Maps (formerly MapAnything)
Feature Set Not Supported
N/A
Close ranks higher in 3/3 features
Close ranks higher in 3/3 features
Case management

8.0
80%
3 Ratings

N/A
0 Ratings
Call center management

9.7
97%
3 Ratings

N/A
0 Ratings
Help desk management

10.0
100%
2 Ratings

N/A
0 Ratings
Marketing Automation

8.6
Close
86%

Salesforce Maps (formerly MapAnything)
Feature Set Not Supported
N/A
Close ranks higher in 2/2 features
Close ranks higher in 2/2 features
Lead management

7.2
72%
4 Ratings

N/A
0 Ratings
Email marketing

10.0
100%
3 Ratings

N/A
0 Ratings
CRM Project Management

7.0
Close
70%

Salesforce Maps (formerly MapAnything)
Feature Set Not Supported
N/A
Close ranks higher in 3/3 features
Close ranks higher in 3/3 features
Task management

5.1
51%
3 Ratings

N/A
0 Ratings
Billing and invoicing management

10.0
100%
1 Rating

N/A
0 Ratings
Reporting

5.8
58%
3 Ratings

N/A
0 Ratings
CRM Reporting & Analytics

9.3
Close
93%

Salesforce Maps (formerly MapAnything)
Feature Set Not Supported
N/A
Close ranks higher in 3/3 features
Close ranks higher in 3/3 features
Forecasting

10.0
100%
1 Rating

N/A
0 Ratings
Pipeline visualization

8.0
80%
4 Ratings

N/A
0 Ratings
Customizable reports

10.0
100%
2 Ratings

N/A
0 Ratings
Customization

7.6
Close
76%

Salesforce Maps (formerly MapAnything)
Feature Set Not Supported
N/A
Close ranks higher in 4/4 features
Close ranks higher in 4/4 features
Custom fields

7.3
73%
6 Ratings

N/A
0 Ratings
Custom objects

10.0
100%
2 Ratings

N/A
0 Ratings
Scripting environment

8.0
80%
3 Ratings

N/A
0 Ratings
API for custom integration

5.2
52%
5 Ratings

N/A
0 Ratings
Security

7.9
Close
79%

Salesforce Maps (formerly MapAnything)
Feature Set Not Supported
N/A
Close ranks higher in 2/2 features
Close ranks higher in 2/2 features
Single sign-on capability

8.0
80%
3 Ratings

N/A
0 Ratings
Role-based user permissions

7.7
77%
4 Ratings

N/A
0 Ratings
Social CRM

10.0
Close
100%

Salesforce Maps (formerly MapAnything)
Feature Set Not Supported
N/A
Close ranks higher in 2/2 features
Close ranks higher in 2/2 features
Social data

10.0
100%
1 Rating

N/A
0 Ratings
Social engagement

10.0
100%
1 Rating

N/A
0 Ratings
Integrations with 3rd-party Software

7.0
Close
70%

Salesforce Maps (formerly MapAnything)
Feature Set Not Supported
N/A
Close ranks higher in 1/1 features
Close ranks higher in 1/1 features
Marketing automation

7.0
70%
2 Ratings

N/A
0 Ratings
Platform

10.0
Close
100%

Salesforce Maps (formerly MapAnything)
Feature Set Not Supported
N/A
Close ranks higher in 1/1 features
Close ranks higher in 1/1 features
Mobile access

10.0
100%
1 Rating

N/A
0 Ratings
Sales ICM

Close
Feature Set Not Supported
N/A

1.0
Salesforce Maps (formerly MapAnything)
10%
Salesforce Maps (formerly MapAnything) ranks higher in 1/1 features
Salesforce Maps (formerly MapAnything) ranks higher in 1/1 features
Sales compensation plan creation

N/A
0 Ratings

1.0
10%
1 Rating
Attribute Ratings
- Close is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

8.8
Close
88%
6 Ratings

6.4
Salesforce Maps (formerly MapAnything)
64%
3 Ratings
Usability

7.0
Close
70%
1 Rating

5.0
Salesforce Maps (formerly MapAnything)
50%
1 Rating
Support Rating

7.0
Close
70%
1 Rating

1.0
Salesforce Maps (formerly MapAnything)
10%
1 Rating
Likelihood to Recommend
Close
Close.io is well suited for a sales organization who wants to track leads, make sure none slip through the cracks, move them into opportunities as discussions progress, and close new business. The simplicity of the platform is part of why it's powerful - it's full feature set can be easily understood and leveraged by even those without much training on the system. I'm not sure where Close.io would be less appropriate...
Co-Founder, Head of Product
Allocate.aiComputer Software, 1-10 employees
Salesforce Maps (formerly MapAnything)
If you are a small business or have a small team in the field, anything Salesforce and its components should be avoided. Its price-point and ROI are overstated.
DBA and Process Manager
Angel Water, Inc.Consumer Services, 51-200 employees
Pros
Close
- You can search for prospects by your activity & notes.
- It helps automate the follow up process.
- It ties cold emailing into a powerful CRM all in one portal.
VP of Marketing & International Business Development
ePaymintsFinancial Services, 1-10 employees
Salesforce Maps (formerly MapAnything)
- Color coding different accounts or data fields.
- Ability to see travel time and not just distance.
- Lots of data fields to pull from - big recent improvement.
Engagement Director
Mission: HopeNon-Profit Organization Management, 11-50 employees
Cons
Close
- Minor bugs? - Sometime when I'm replying to an account it attempts to send the email as a different user. Thankfully I've only missed it when sending internal emails!
Sales Development Representative
Vibrant TechnologiesComputer Hardware, 11-50 employees
Salesforce Maps (formerly MapAnything)
- Lots of glitches
- Get signed out often, which interrupts the day
- Could be more intuitive

Verified User
Consultant in Marketing
Hospital & Health Care Company, 1-10 employeesPricing Details
Close
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$29 per user, monthly
Close Editions & Modules
Edition
Starter | $291 |
---|---|
Basic | $691 |
Professional | $991 |
Business | $1491 |
- per user, monthly
Additional Pricing Details
15% discount on annual pricing in addition to the month-to-month prices listed here.Salesforce Maps (formerly MapAnything)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$30 per user / month
Salesforce Maps (formerly MapAnything) Editions & Modules
Edition
Winter 2017 / 10.4.6 | $301 |
---|
- per user / month
Additional Pricing Details
—Usability
Close
Close 7.0
Based on 1 answer
Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.

Verified User
Team Lead in Sales
Information Technology & Services Company, 11-50 employeesSalesforce Maps (formerly MapAnything)
Salesforce Maps (formerly MapAnything) 5.0
Based on 1 answer
Worked well once you figured it out. The 'help portal' was no 'help'. Once you get done self-teaching yourself enough of the terminology and workings, it is pretty quick and easy to use. But the learning curve, again, is not worth the time or effort
DBA and Process Manager
Angel Water, Inc.Consumer Services, 51-200 employees
Support Rating
Close
Close 7.0
Based on 1 answer
I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.

Verified User
Team Lead in Sales
Information Technology & Services Company, 11-50 employeesSalesforce Maps (formerly MapAnything)
Salesforce Maps (formerly MapAnything) 1.0
Based on 1 answer
Support was comical. It was barely available and the few times I did get help the language barrier was extraordinarily problematic
DBA and Process Manager
Angel Water, Inc.Consumer Services, 51-200 employees
Alternatives Considered
Close
Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
Owner
Red Mill Creative Inc.Marketing & Advertising, 1-10 employees
Salesforce Maps (formerly MapAnything)
MapAnything is very easy to use but it appears that similar companies are too. Because of the new pricing structure, they are expensive.
Engagement Director
Mission: HopeNon-Profit Organization Management, 11-50 employees
Return on Investment
Close
- Has allowed us to have full visibility into our pipeline
- Has allowed us to automate lead entry and follow up, saving us tons of time and helping us to make sure we're not letting people slip through the cracks. This is done through the Zapier integration and new email sequences feature
Co-Founder, Head of Product
Allocate.aiComputer Software, 1-10 employees
Salesforce Maps (formerly MapAnything)
- Increased efficiency
- Reduced labor time
- Improved visibility

Verified User
Consultant in Marketing
Hospital & Health Care Company, 1-10 employees