What users are saying about
24 Ratings
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Top Rated
544 Ratings
24 Ratings
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Score 8.6 out of 100

Salesloft

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Top Rated
544 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Close

Close.io is well suited for a sales organization who wants to track leads, make sure none slip through the cracks, move them into opportunities as discussions progress, and close new business. The simplicity of the platform is part of why it's powerful - it's full feature set can be easily understood and leveraged by even those without much training on the system. I'm not sure where Close.io would be less appropriate...
Erik Zahnlecker | TrustRadius Reviewer

Salesloft

SalesLoft is very important to keep contact with your current leads but also with lost opportunities or to nurture your pipeline. You can manage the sales cycle through SalesLoft, send calendar links, create automated cadences and get statistics about them in order to see if they are working properly. SalesLoft is integrated within Gmail which is very convenient.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Close
8.6
Salesloft
Customer data management / contact management
Close
7.9
Salesloft
Workflow management
Close
8.2
Salesloft
Territory management
Close
8.0
Salesloft
Opportunity management
Close
8.4
Salesloft
Integration with email client (e.g., Outlook or Gmail)
Close
9.0
Salesloft
Contract management
Close
10.0
Salesloft
Interaction tracking
Close
7.6
Salesloft
Channel / partner relationship management
Close
9.7
Salesloft

Customer Service & Support

Close
9.2
Salesloft
Case management
Close
8.0
Salesloft
Call center management
Close
9.7
Salesloft
Help desk management
Close
10.0
Salesloft

Marketing Automation

Close
8.9
Salesloft
Lead management
Close
7.8
Salesloft
Email marketing
Close
10.0
Salesloft

CRM Project Management

Close
7.4
Salesloft
Task management
Close
5.5
Salesloft
Billing and invoicing management
Close
10.0
Salesloft
Reporting
Close
6.8
Salesloft

CRM Reporting & Analytics

Close
9.3
Salesloft
Forecasting
Close
10.0
Salesloft
Pipeline visualization
Close
8.0
Salesloft
Customizable reports
Close
10.0
Salesloft

Customization

Close
8.0
Salesloft
Custom fields
Close
8.0
Salesloft
Custom objects
Close
10.0
Salesloft
Scripting environment
Close
8.0
Salesloft
API for custom integration
Close
6.0
Salesloft

Security

Close
7.8
Salesloft
Single sign-on capability
Close
8.0
Salesloft
Role-based user permissions
Close
7.5
Salesloft

Social CRM

Close
10.0
Salesloft
Social data
Close
10.0
Salesloft
Social engagement
Close
10.0
Salesloft

Integrations with 3rd-party Software

Close
7.0
Salesloft
Marketing automation
Close
7.0
Salesloft

Platform

Close
10.0
Salesloft
Mobile access
Close
10.0
Salesloft

Pros

Close

  • You can search for prospects by your activity & notes.
  • It helps automate the follow up process.
  • It ties cold emailing into a powerful CRM all in one portal.
Joe Gatto | TrustRadius Reviewer

Salesloft

  • User-Interface: I think it has a great layout and is easy, friendly to use.
  • Cadences: These make it super easy/efficient to organize your prospects and customers.
  • Email: The email features are great which make it easier when you can have certain templates to choose from or snippets.
Jack Carlson | TrustRadius Reviewer

Cons

Close

  • Minor bugs? - Sometime when I'm replying to an account it attempts to send the email as a different user. Thankfully I've only missed it when sending internal emails!
Ryan McCarty | TrustRadius Reviewer

Salesloft

  • With great tools comes great responsibility - you NEED training and enablement for this tool.
  • Being able to get a dialer phone number in a desired area is spotty, some of our major markets never have a number available in that area code.
  • It'd be great if we could change the Person layouts - there's information that we'd like to display and we're limited to just showing a few custom fields.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Close

No score
No answers yet
No answers on this topic

Salesloft

Salesloft 5.5
Based on 2 answers
The renewal really depends on who the client is. SalesLoft works for some clients better than others.
Meredith Walter | TrustRadius Reviewer

Usability

Close

Close 7.0
Based on 1 answer
Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.
Anonymous | TrustRadius Reviewer

Salesloft

Salesloft 8.0
Based on 1 answer
SalesLoft is a fantastic product that will be extremely helpful to any Sales Rep looking to organize their information and stay one step ahead. While it has its shares of quirks and bugs it proves to be an awesome tool for anyone that is in the sales industry.
Sam Knight | TrustRadius Reviewer

Support Rating

Close

Close 7.0
Based on 1 answer
I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
Anonymous | TrustRadius Reviewer

Salesloft

No score
No answers yet
No answers on this topic

Alternatives Considered

Close

Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
Jason Vance | TrustRadius Reviewer

Salesloft

CRM's typically have enablement tools built in, but they are designed to solve macro business problems and this is one of the areas in which they fail. SalesLoft focuses purely on engagement and results from that engagement, which it does fantastically. I would recommend it over using just your CRM or its competitor Outreach which we made the switch from.
Anonymous | TrustRadius Reviewer

Return on Investment

Close

  • Has allowed us to have full visibility into our pipeline
  • Has allowed us to automate lead entry and follow up, saving us tons of time and helping us to make sure we're not letting people slip through the cracks. This is done through the Zapier integration and new email sequences feature
Erik Zahnlecker | TrustRadius Reviewer

Salesloft

  • Improved Productivity - saving time on admin duties like booking meetings or sending emails at the "right" times each week.
  • Increased email responses - seeing when prospects open my emails and contacting them shortly after is a godsend, especially because there is a new Seismic integration that allows me to see how long they viewed supporting documents or proposals.
  • Opportunity Tracking - the stages and tags that are under each person in SalesLoft allow me to review all of the actions I've taken with a prospect without having to dig through old email chains.
Sephora Hibbler | TrustRadius Reviewer

Screenshots

Pricing Details

Close

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Close Editions & Modules

Edition
Starter$291
Basic$691
Professional$991
Business$1491
  1. per user, monthly
Additional Pricing Details
15% discount on annual pricing in addition to the month-to-month prices listed here.

Salesloft

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesloft Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison