What users are saying about
38 Ratings
3 Ratings
38 Ratings
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Score 8.3 out of 100
3 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • Close ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Platform
  • Teamgate CRM ranks higher in 2 feature sets: CRM Reporting & Analytics, Security

Sales Force Automation

8.9

Close

89%
8.1

Teamgate CRM

81%
Close ranks higher in 7/8 features

Customer data management / contact management

8.3
83%
8 Ratings
8.0
80%
2 Ratings

Workflow management

7.9
79%
8 Ratings
9.0
90%
2 Ratings

Territory management

8.0
80%
1 Rating
7.0
70%
1 Rating

Opportunity management

9.4
94%
6 Ratings
8.0
80%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.4
94%
8 Ratings
9.0
90%
2 Ratings

Contract management

10.0
100%
1 Rating
8.0
80%
2 Ratings

Interaction tracking

8.2
82%
8 Ratings
8.0
80%
2 Ratings

Channel / partner relationship management

9.7
97%
3 Ratings
8.0
80%
2 Ratings

Customer Service & Support

8.7

Close

87%
7.0

Teamgate CRM

70%
Close ranks higher in 3/3 features

Case management

8.0
80%
3 Ratings
N/A
0 Ratings

Call center management

8.0
80%
5 Ratings
N/A
0 Ratings

Help desk management

10.0
100%
2 Ratings
7.0
70%
2 Ratings

Marketing Automation

9.1

Close

91%
7.0

Teamgate CRM

70%
Close ranks higher in 2/2 features

Lead management

8.8
88%
6 Ratings
7.0
70%
1 Rating

Email marketing

9.5
95%
5 Ratings
N/A
0 Ratings

CRM Project Management

8.1

Close

81%
7.7

Teamgate CRM

77%
Close ranks higher in 2/3 features

Task management

8.1
81%
5 Ratings
8.0
80%
2 Ratings

Billing and invoicing management

10.0
100%
1 Rating
8.0
80%
1 Rating

Reporting

6.3
63%
5 Ratings
7.0
70%
2 Ratings

CRM Reporting & Analytics

8.0

Close

80%
8.3

Teamgate CRM

83%
Teamgate CRM ranks higher in 2/3 features

Forecasting

10.0
100%
1 Rating
7.0
70%
2 Ratings

Pipeline visualization

8.4
84%
6 Ratings
9.0
90%
2 Ratings

Customizable reports

5.5
55%
4 Ratings
9.0
90%
2 Ratings

Customization

8.5

Close

85%
8.0

Teamgate CRM

80%
Close ranks higher in 3/4 features

Custom fields

9.3
93%
7 Ratings
9.0
90%
2 Ratings

Custom objects

10.0
100%
2 Ratings
8.0
80%
2 Ratings

Scripting environment

8.0
80%
3 Ratings
N/A
0 Ratings

API for custom integration

6.8
68%
7 Ratings
7.0
70%
2 Ratings

Security

8.2

Close

82%
9.1

Teamgate CRM

91%
Teamgate CRM ranks higher in 2/2 features

Single sign-on capability

8.0
80%
3 Ratings
9.1
91%
1 Rating

Role-based user permissions

8.4
84%
6 Ratings
9.1
91%
1 Rating

Social CRM

10.0

Close

100%

Teamgate CRM

Feature Set Not Supported
N/A
Close ranks higher in 2/2 features

Social data

10.0
100%
1 Rating
N/A
0 Ratings

Social engagement

10.0
100%
1 Rating
N/A
0 Ratings

Integrations with 3rd-party Software

7.0

Close

70%

Teamgate CRM

Feature Set Not Supported
N/A
Close ranks higher in 1/1 features

Marketing automation

7.0
70%
4 Ratings
N/A
0 Ratings

Platform

10.0

Close

100%
5.5

Teamgate CRM

55%
Close ranks higher in 1/1 features

Mobile access

10.0
100%
1 Rating
5.5
55%
1 Rating

Attribute Ratings

  • Close is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.4

Close

94%
8 Ratings
8.0

Teamgate CRM

80%
2 Ratings

Likelihood to Renew

Close

N/A
0 Ratings
10.0

Teamgate CRM

100%
1 Rating

Usability

8.8

Close

88%
3 Ratings
8.0

Teamgate CRM

80%
1 Rating

Availability

Close

N/A
0 Ratings
8.0

Teamgate CRM

80%
1 Rating

Performance

Close

N/A
0 Ratings
7.0

Teamgate CRM

70%
1 Rating

Support Rating

9.2

Close

92%
3 Ratings
7.0

Teamgate CRM

70%
1 Rating

Product Scalability

Close

N/A
0 Ratings
9.0

Teamgate CRM

90%
1 Rating

Likelihood to Recommend

Close

Excellent software to increase sales and follow up with existing and new customers. Email and SMS handling are really easy for the sales team, managing leads is really great, and Close merges duplicate leads to help our Data Leads avoid repetitive and unnecessary calls. As mentioned in some comments before, must improve in reports, Close is not appropriate to handle or track agents' hours making it necessary to implement additional software to cover this area.
Read full review

Teamgate

Teamgate CRM is well suited for companies that want to centralize leads, current clients, and communication history in one CRM. A scenario where team gate is appropriate is if a company wants to use custom sales pipelines and stages to track a sales lead that will transition to a deal. A scenario where team gate is NOT appropriate is for a company that doesn't need a cloud-based CRM because there don't travel a lot and will always use the same computer that you might as well have a CRM server on-site and save money.
Read full review

Pros

Close

  • Email sequences. Create and send a sequence of emails until the sequence finishes or the contact replies to your email. You can also pause the sequence manually.
  • Email sync. Syncs in real time with your email account, which is huge.
  • Zapier integration. We've automated a lot of our pipeline management through the Zapier integration. This saves us soooo much time.
Read full review

Teamgate

  • Integration with SMS gateway and Mailchimp is fantastic
  • Great looking dashboard and graphics
  • So easy to use and customise even I could do it
Read full review

Cons

Close

  • Make it so one can set the time at which the emails go out.
  • Make it easier to set up my workflow.
Read full review

Teamgate

  • As this is cloud-based software, we find that the servers are down at least twice a month, this is too much.
  • The speed of page loading can be improved also it takes long to open reports if you use a big date range.
  • There should be a way to reset another users password.
Read full review

Pricing Details

Close

Starting Price

$29 per user, monthly

Editions & Modules

Close editions and modules pricing
EditionModules
Starter291
Basic692
Professional993
Business1494

Footnotes

  1. per user, monthly
  2. per user, monthly
  3. per user, monthly
  4. per user, monthly

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

15% discount on annual pricing in addition to the month-to-month prices listed here.

Teamgate CRM

Starting Price

$11 user/ month

Editions & Modules

Teamgate CRM editions and modules pricing
EditionModules
Starter111
Professional292
Enterprise493

Footnotes

  1. user/ month
  2. user/ month
  3. user/ month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

There is a 20% discount when billed annually

Likelihood to Renew

Close

No answers on this topic

Teamgate

The product exceeds our needs usability-wise.
Read full review

Usability

Close

It's my favorite CRM to recommend to sales organizations. Robust Telephony options including a Power Dialer, SMS, and Voice Drop, are completely integrated into the CRM. The kicker is you can have "Unlimited" contacts where many platforms charge based on the number of users. This can make a huge difference in monthly billing.
Read full review

Teamgate

I rated this product an 8 for overall usability because Teamgate is very user-friendly and this helps the CRM meet the required use case that companies who buy it have. The feature to sign in from anywhere that has a net connection is huge For example the home page being the leads section and the fact that each lead has all the past and current communication with the potential client allows support agents, and the sales team to be on the same page I didn't give it a 10 because the slowness issue affects performance and usability.
Read full review

Reliability and Availability

Close

No answers on this topic

Teamgate

Unplanned outages do cause issues with this cloud platform, as they occur twice a month.
Read full review

Performance

Close

No answers on this topic

Teamgate

Performance can be faster especially when running reports.
Read full review

Support Rating

Close

I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
Read full review

Teamgate

I haven't had to contact the support team as of yet but my co-worker expressed his frustration with the amount of technical product knowledge the Teamgate support team had. He said he felt he knew the product better than the Teamgate helpdesk.
Read full review

Alternatives Considered

Close

Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
Read full review

Teamgate

When I say we evaluated other CRMs I think that's an understatement, we tried about ten different systems and Teamgate was by far the best.
Read full review

Scalability

Close

No answers on this topic

Teamgate

The sales team can use this product as much as the support as lead generating teams.
Read full review

Return on Investment

Close

  • Positive - It's much easier now with Close.io to make sure that no deal falls through the cracks. Therefore helping us recover lost revenue.
Read full review

Teamgate

  • The amount of time we have free now, due to having everything organised with the platform is phenomenal
Read full review

Screenshots

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